Name: CompassMSP
Address: 67 Prospect Avenue, Hartford, United States, CT, 06106, US
Telephone: 18606569110
Price range: $150 - $199
Rating: 4.9

Start With a Partner You Can Trust

Compass is a right-sized technology partner for growing businesses that want strong IT, advanced security, and reliable support in one place. We work with organizations that value real expertise, steady performance, and service from people who understand how their teams operate.

We bring IT management, cybersecurity leadership, cloud engineering, and communications together in a single, seamless experience that keeps businesses protected and productive. Our human approach and strategic focus create dependable progress and give leaders confidence in every decision.

The right direction begins with a partner you trust.

Min project size
$10,000+
Hourly rate
$150 - $199 / hr
Employees
250 - 999
Locations
Hartford, CT
Year founded
Founded 1986
Languages
Timezones

Service Lines

IT Managed Services: 40%
Custom Software Development: 30%
Cybersecurity: 30%

Select Focus Area

IT Managed Services Focus

Other IT managed services: 50%
Security: 50%

Industries

Other industries: 10%
Education: 9%
Financial services: 9%
Government: 9%
Insurance: 9%
Legal: 9%
Manufacturing: 9%
Medical: 9%
Non-profit: 9%
Retail: 9%
Supply Chain, Logistics, and Transport: 9%

Clients

Midmarket ($10M - $1B): 50%
Small Business (<$10M): 50%

IT Managed Services Cybersecurity Other IT managed services Security

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.8 /5

What Clients Have Said

CompassMSP is noted for providing good value for cost, with clients highlighting affordable pricing that fits their budgets. Specific project costs range from $10,000 to $100,000, indicating flexibility for various client sizes. Overall, they deliver timely, effective IT support.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 9 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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CompassMSP Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.9
Cost 4.8
Willing to Refer 4.9

Top Mentions

Review Highlights

High Client Satisfaction

Multiple reviews highlight high client satisfaction due to CompassMSP's ability to meet expectations, deliver results, and maintain effective communication.
Tailored Solutions for Diverse Needs

CompassMSP customizes solutions to fit the unique needs of different industries, from manufacturing to legal services, ensuring optimal results.
Continuous Improvement Opportunities

While overall client feedback is positive, some suggest minor improvements in prioritization and communication during high-volume periods.
Improved Efficiency and Productivity

Clients reported increased efficiency, reduced downtime, and improved productivity due to CompassMSP’s proactive IT management and support.
Professional and Knowledgeable Team

Clients commend CompassMSP's team for their professionalism, depth of knowledge, and ability to provide reliable IT solutions.
Proactive Security Measures

CompassMSP's implementation of advanced security controls and proactive monitoring has strengthened clients' cybersecurity postures and reduced risks.

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CompassMSP Reviews

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IT Managed Services
$50,000 to $199,999
June 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"CompassMSP's experience and communication are impressive."

Jun 30, 2026

IT Manager, ACMT

Joseph Racicot

Manufacturing
Manchester, Connecticut
51-200 Employees
Online Review
Verified

CompassMSP provides managed IT services for an aerospace manufacturer. The team has deployed FIPS-encrypted firewalls, switches, and access points. They also provide Level 1-3 help desk break-fix support.

CompassMSP has helped fill the gaps in the client's organization. The team has gotten a 100% SPRS score for CMMC. CompassMSP delivers on time and provides a high level of communication. The client also praises the team's experience.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager of ACMT, an aerospace manufacturer for government and commercial parts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CompassMSP?

We needed to become CMMC Level 2 compliant, including all NIST 800-171 requirements. We also needed help desk support for overflow and off-hours work, as well as network and project teams to help fill in for high-level technical implementation and break-fix tasks.

SOLUTION

What was the scope of their involvement?

CompassMSP has helped us with CMMC compliance. The team has deployed FIPS-encrypted firewalls, switches, and access points. They’ve also implemented policies, procedures, and controls for CMMC.
CompassMSP provides Level 1–3 help desk break-fix support. The team has also helped us transfer from on-premise equipment to Microsoft Azure and upgrade SQL servers for ECM software. We have monthly meetings to track CompassMSP’s performance and ensure their service meets our standards.

What is the team composition?

We work with 2–5 teammates from CompassMSP.

How did you come to work with CompassMSP?

We found CompassMSP through an online search. We chose them over other options because they had high ratings, were close to our geographic location, had aligned company values, and had a CMMC team.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

We started working with CompassMSP in June 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CompassMSP has helped fill the gaps in our organization very well. I run the IT department by myself, so CompassMSP is a very valuable resource that allows me to continue my responsibilities knowing I have a staff I can count on when I need it. Thanks to their work, we’ve gotten a 100% SPRS score for CMMC. All SLA times have been met without issues.

How did CompassMSP perform from a project management standpoint?

CompassMSP delivers on time and provides a high level of communication, which is key for me. We communicate through virtual meetings.

What did you find most impressive about them?

CompassMSP’s experience and communication are impressive.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

RATINGS

5.0

"Highly recommended"

IT Managed Services
Hardware Network Security
Confidential
May - July 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"CompassMSP's knowledge of the equipment, communication, and sense of urgency were appropriate."

Jul 14, 2026

Network Manager, Boswell, Inc.

Michael Bruenjes

Construction
South Hackensack, New Jersey
201-500 Employees
Online Review
Verified

CompassMSP provided IT infrastructure build-out services for a new office of an engineering firm. The team was responsible for installing switches, VPN, servers, Wi-Fi hotspots, and backup devices.

CompassMSP delivered the project on time, and the client was satisfied with the results. The team coordinated well and communicated well via in-person meetings, email, and messages. Moreover, the client appreciated CompassMSP's knowledge of the equipment, communication, and sense of urgency.

BACKGROUND

Introduce your business and what you do there.

I'm the network manager of Boswell, Inc., a full-service engineering firm providing multidisciplinary engineering, design, consulting, and project management services across various industries, often from concept to execution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish for Boswell, Inc.?

We wanted a unified IT experience for our employees, so we moved the entire company to CompassMSP. For this specific project, we were opening a new office in East Brunswick and needed a build-out of the IT infrastructure for the new location.

SOLUTION

What was the scope of their involvement?

CompassMSP provided IT infrastructure build-out services for our new office, including switches, Wi-Fi, a server, and backup hardware installation. The team focused on the switches, VPN, server, Wi-Fi hotspots, and backup device.

What is the team composition?

We worked with 2–5 teammates from CompassMSP.

How did you come to work with CompassMSP?

We picked CompassMSP after a thorough vetting process. We chose them over other options because they were close to my geographic location, their company values aligned with ours, and they had a good understanding of our industry.

What is the status of this engagement?

We worked together from May to July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We tested the connections between offices and servers, and everything was working. We wanted the VPN set up and running on the same day due to the server being a DFS replicating server, and CompassMSP successfully delivered.

How did CompassMSP perform from a project management standpoint?

I worked with the team to coordinate a day and time since the server and VPN were being moved from another office that was closing. CompassMSP showed up on time and completed all work in a timely fashion. We communicated via in-person meetings, emails, and a messaging app.

What did you find most impressive about them?

CompassMSP's knowledge of the equipment, communication, and sense of urgency were appropriate.

RATINGS

5.0

IT Managed Services
Network
Confidential
Dec. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What impressed us most about CompassMSP was their depth of knowledge in networking and IT infrastructure."

Jul 9, 2026

IT Support Specialist, S&L Cold Storage

Michael Singer

Food & Beverage
Mickleton, New Jersey
51-200 Employees
Online Review
Verified

CompassMSP provides network infrastructure support, server management, and IT operations for a cold storage and packing company. The team has also supported systems across the client's plant locations.

CompassMSP's work has led to reduced disruptions, improved network stability, and sped up issue resolution. The team has strong project management, delivering milestones on time and communicating clearly via virtual meetings, email, and messages. CompassMSP's proactive approach stands out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the IT Support Specialist of S&L Cold Storage

Describe what your company does in a single sentence.

Cold Storage and Packing plant

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

Managing our IT infrastructure
Providing responsive support

SOLUTION

How did you find CompassMSP?

Online Search

Why did you select CompassMSP over others?

High ratings
Close to my geographic location

How many teammates from CompassMSP were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team has provided reliable assistance with our network infrastructure, server management, and day-to-day IT operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in improved network stability, faster issue resolution times, and increased overall system reliability. We experienced fewer infrastructure-related disruptions, improved connectivity across our locations, and more consistent support for our users and business operations. CompassMSP's proactive management and support helped reduce downtime and improve the efficiency of our IT environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CompassMSP demonstrated strong project management throughout our engagement. They consistently delivered project milestones on time and maintained clear communication regarding timelines, progress, and any potential challenges. Their team was responsive to our needs, addressed questions and issues promptly, and worked collaboratively with us to ensure our requirements were met. Their flexibility and willingness to adapt to changing priorities helped projects stay on track and contributed to successful outcomes.

What was your primary form of communication with CompassMSP?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about CompassMSP was their depth of knowledge in networking and IT infrastructure, combined with their responsiveness and customer service. Their team took the time to understand our environment and business needs rather than offering one-size-fits-all solutions. Their proactive approach to managing our systems and their ability to provide both strategic guidance and day-to-day support made them stand out as a trusted technology partner.

Are there any areas for improvement or something CompassMSP could have done differently?

Overall, we were very satisfied with our experience working with CompassMSP. As with any growing organization, there are always opportunities to further streamline communication and project updates, but their team was responsive to feedback and worked proactively to address any concerns

RATINGS

5.0

Cybersecurity IT Managed Services IT Strategy Consulting
Identity & Access Management Cloud Security IT Operations Management Consulting Help desk Network Other IT managed services Security Virtual CIO Services
Confidential
Apr. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What stands out about CompassMSP is their ability to operate not just as a vendor but as an extension of our team."

Jul 1, 2026

HRBP, CallRevu

Brittany Sowell

Automotive
Towson, Maryland
51-200 Employees
Online Review
Verified

CompassMSP provides managed IT services for an AI communication company. The team handles the client's IT operations, infrastructure management, cybersecurity, and strategic advisory services.

CompassMSP's work has reduced system disruptions and unplanned downtime, leading to a more consistent and reliable UX. Moreover, CompassMSP has implemented stronger security controls, reduced organizational risks, and improved the client's ability to detect and respond to potential threats.

BACKGROUND

Introduce your business and what you do there.

I'm an HR business partner at CallRevu, an AI-powered communication platform for automotive dealerships. We offer cloud-hosted phone systems, call monitoring, performance training, and reputation management to improve customer interactions and drive business growth.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CompassMSP?

We engaged CompassMSP to support us in strengthening our overall IT infrastructure and service delivery capabilities. The primary objectives included improving system reliability and security, enhancing end-user support responsiveness, and ensuring scalable technology solutions to support our growth.Additionally, we sought a partner who could provide strategic guidance on IT best practices, proactively manage our environment, and help optimize our technology investments. CompassMSP was brought in to streamline operations, reduce downtime, and create a more stable and efficient technology experience for our employees.

SOLUTION

What was the scope of their involvement?

CompassMSP supports us through a comprehensive managed IT services engagement focused on stabilizing and modernizing our technology environment. Their scope of work includes day-to-day IT operations, infrastructure management, cybersecurity oversight, and strategic advisory services.Key areas of responsibility include:

Managed IT support: providing responsive help desk services for employees, including issue resolution, onboarding/offboarding support, and general end-user support.
Infrastructure management: monitoring, maintaining, and optimizing our network, servers, and cloud systems to ensure reliability and performance.
Cybersecurity and compliance: implementing and managing security tools, monitoring for threats, and strengthening our overall security posture through best practices and risk mitigation.
Systems administration: managing core business systems (e.g., Microsoft 365, identity/access management, device management) to ensure consistent and secure operations.
Strategic IT guidance: serving as a partner in evaluating technology needs, recommending improvements, and helping align IT investments with business growth objectives.

Key deliverables include a more stable and reliable IT environment with reduced downtime, improved help desk responsiveness and employee support experience, enhanced cybersecurity controls and monitoring capabilities, standardized IT processes and documentation, and ongoing strategic recommendations and roadmap planning to support scalability.

Within this engagement, CompassMSP has delivered the following technology upgrades:

Cloud and platform optimization: enhancements to our Microsoft 365 environment, including improved configuration, licensing alignment, and administrative controls to better support scalability and collaboration.
Security enhancements: implementation and refinement of security tools and protocols such as multi-factor authentication (MFA), endpoint protection, and monitoring solutions to strengthen our cybersecurity posture and reduce risk.
Device and endpoint management: standardization and improvement of device management processes (e.g., provisioning, patching, and lifecycle management), creating a more consistent and secure end-user experience.
Onboarding/offboarding process improvements: streamlining user provisioning and deprovisioning workflows to improve efficiency, reduce manual effort, and ensure proper access controls.
Infrastructure stabilization and monitoring: deployment or optimization of monitoring tools to proactively identify and resolve performance or availability issues, helping reduce downtime and improve reliability.
Documentation and process standardization: development of clearer IT documentation and repeatable processes to support ongoing operations and improve transparency.

What is the team composition?

I don't know the answer to that question.

How did you come to work with CompassMSP?

CompassMSP acts as our external IT team.

What is the status of this engagement?

We started working with them in April 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen a noticeable reduction in system disruptions and unplanned downtime due to enhanced monitoring and proactive maintenance, leading to a more consistent and reliable user experience.

End-user support has become more responsive and efficient, with reduced ticket resolution times and improved service consistency, which positively impacts employee productivity. In fact, help desk effectiveness has improved, with an estimated 15%–25% increase in issues resolved on the first contact.

Moreover, the implementation of stronger security controls—such as MFA, improved endpoint protection, and monitoring—has reduced organizational risk and improved our ability to detect and respond to potential threats. We've seen a reduction in security-related incidents and vulnerabilities, along with improved audit readiness.

More consistent onboarding/offboarding workflows and device management practices have reduced errors, improved compliance, and increased efficiency across HR and IT coordination. By streamlining IT processes and reducing recurring issues, internal teams experience less disruption and can stay focused on core business activities.

Finally, with better documentation, reporting, and advisory support, leadership has gained clearer insight into the IT environment and a more defined roadmap for future improvements.

How did CompassMSP perform from a project management standpoint?

CompassMSP has demonstrated strong project management throughout our engagement. They are organized, communicative via virtual meetings, and proactive in setting expectations and keeping initiatives on track.

What did you find most impressive about them?

What stands out about CompassMSP is their ability to operate not just as a vendor but as an extension of our team. They combine strong technical expertise with a genuinely proactive and service-oriented approach, which makes a noticeable difference in how our IT function supports the business.

Are there any areas they could improve?

Overall, our experience with CompassMSP has been very positive. Like any partnership, there have been occasional opportunities for refinement, primarily around prioritization and communication during periods of high volume.

RATINGS

5.0

IT Managed Services
Managed Software Application & Solutions Hardware Help desk Network
Confidential
July 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"CompassMSP was easy to work with."

Jul 29, 2026

VP, Therm O Web

Steve Sandler

Manufacturing
Wheeling, Illinois
11-50 Employees
Online Review
Verified

CompassMSP installed Microsoft 365 and helped set up a laptop for a manufacturing company. The team also assisted the client in setting up Microsoft Teams, a second monitor, and the Barracuda network.

CompassMSP successfully completed the tasks, enabling the client's laptop to work properly. The team delivered on time and was easy to work with. CompassMSP communicated with the client through virtual meetings.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of Therm O Web, a manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CompassMSP?

I needed help setting up my laptop. I was not involved with hiring Compass nor do I know what we have spent

SOLUTION

What was the scope of their involvement?

CompassMSP installed Microsoft 365 and helped set up my computer. The team also helped me troubleshoot questions I had, including how to set up Microsoft Teams, a second monitor, and the Barracuda network.

What is the team composition?

We worked with 6-10 teammates from CompassMSP.

How did you come to work with CompassMSP?

Our company's president referred CompassMSP to me.

What is the status of this engagement?

We worked together in July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CompassMSP successfully installed Microsoft 365, and my laptop now works.

How did CompassMSP perform from a project management standpoint?

CompassMSP's project management was great; the team delivered on time. We communicated via virtual meetings.

What did you find most impressive about them?

CompassMSP was easy to work with.

Are there any areas they could improve?

I can't think of anything for CompassMSP to improve.

RATINGS

5.0

IT Managed Services
Help desk
Less than $10,000
July 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were fast and had a quick response time."

Jul 29, 2026

Ops, Plumbing & Fleet Mgr, Clarks Heating, Air and Plumbing

James Baker

HVAC
Braselton, Georgia
11-50 Employees
Online Review
Verified

CompassMSP provided managed IT services for a heating, cooling, and plumbing company. The team added Microsoft 365 apps to a laptop.

CompassMSP's work helped the client speed up their payroll process by 15%. The team was fast, precise, and responsive. They communicated via email and a messaging app. The client also praised CompassMSP's quick response time.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Operations/Plumbing/Fleet Manager of Clarks Heating, Air and Plumbing

Describe what your company does in a single sentence.

Heating, Cooling and Plumbing business. We do Service, Installation and Maintenance for Residential and Light Commercial.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

security
misc
Add apps to computer

SOLUTION

How did you find CompassMSP?

Other

Why did you select CompassMSP over others?

High ratings
Pricing fit our budget
Good value for cost
Referred to me
Company values aligned

How many teammates from CompassMSP were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

One of our Employees laptops was running the webiste version of EXCEL. Sent in service Ticket to Compass and they logged into that laptop and add the 365 app for all programs to the laptop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sped up my run time in doing payroll by 15%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fast. Precisive. Controlled.

What was your primary form of communication with CompassMSP?

Email or Messaging App

What did you find most impressive or unique about this company?

They were fast and had a quick response time. Less than 5 minutes.

Are there any areas for improvement or something CompassMSP could have done differently?

For this particular service request, no. Nothing comes to mind.

RATINGS

5.0

"FAST..SUPERB^^^BEST IN CLASS!!!"

IT Managed Services
Confidential
July 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was impressed that Nick continued to make sure the issue was corrected."

Jul 24, 2026

Executive Administrator, Government Organization

Anonymous

Government
98501 Olympia, WA
11-50 Employees
Online Review
Verified

CompassMSP provided IT support for a government organization. The team helped set up new laptops for the client.

CompassMSP increased the client's workflow by 100% after resolving the connection issue. The team contacted the client immediately after submitting the help ticket. Moreover, CompassMSP checked in with the client through email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Executive Administrator of a government organization

Describe what your company does in a single sentence.

Affordable housing/Housing Choice Voucher-Section 8

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

IT support

SOLUTION

How did you find CompassMSP?

Other

Why did you select CompassMSP over others?

Pricing fit our budget
Good value for cost

How many teammates from CompassMSP were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I was having trouble connecting to the internet. I had a new laptop that Compass also helped set up, and thought it was something with that.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased work flow by 100%, as I was unable to work until the connection issue was resolved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I was contacted almost immediately after submitting the help ticket. When our phone call disconnected Nick not only called me right back, but also checked in by email as well.

What was your primary form of communication with CompassMSP?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed that Nick continued to make sure the issue was corrected, even when cut off, rather than forcing me to resubmit a ticket or call in and have to start over with another rep.

Are there any areas for improvement or something CompassMSP could have done differently?

I do not believe there was anything Nick could've done differently to improve already great service.

RATINGS

5.0

Application Management & Support IT Managed Services
Managed Software Application & Solutions Help desk Other IT managed services
Confidential
July 2026

4.5

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"CompassMSP’s ability to problem-solve is impressive."

Jul 23, 2026

Wealth Management Associate, Cornerstone Advisory, LLC

Anonymous

Financial services
21030 Cockeysville, MD
11-50 Employees
Online Review
Verified

CompassMSP provided IT and application support for a wealth management firm. The team was responsible for assisting the client with technology upgrades and customer service support.

CompassMSP's efforts resulted in solving the client's issues and receiving messages 30–60 seconds faster. The team promptly addressed the client's issues and advised on upgrades that might be the culprit of the client's malfunctions. Moreover, CompassMSP's problem-solving skills were remarkable.

BACKGROUND

Introduce your business and what you do there.

I’m a wealth management associate at Cornerstone Advisory, LLC, a wealth management firm offering customized portfolio management, wealth forecasting, and investment strategies for affluent individuals, endowments, trusts, and foundations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CompassMSP?

We needed help with technology services.

SOLUTION

What was the scope of their involvement?

CompassMSP provides technology upgrades and customer service support. For example, Microsoft Teams messages weren’t being received in a timely fashion compared to the Teams app on my phone. CompassMSP determined that my cache should be deleted, and they did that for me.

What is the team composition?

I worked with one teammate from CompassMSP.

How did you come to work with CompassMSP?

The company already had an established business relationship with CompassMSP.

What is the status of this engagement?

We worked with CompassMSP in July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After CompassMSP resolved the issue, Teams messages were received 30–60 seconds faster. The timing of our team communication was reduced drastically, so we resolved client tasks faster. Also advised that Microsoft is performing an update, which could also be the culprit behind some software performance.

How did CompassMSP perform from a project management standpoint?

I called CompassMSP and they completed the task necessary as an Administrator.

What did you find most impressive about them?

CompassMSP’s ability to problem-solve is impressive.

Are there any areas they could improve?

No need for improvement on the task at hand.

RATINGS

4.5

"Good team to work with."

IT Managed Services IT Strategy Consulting
Windows server
Confidential
July 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their knowledge, professionalism, and customer service impressed us."

Jul 22, 2026

Sales Associate, The Katsikos Group

Henry Fabian

Real estate
Doral, Florida
1-10 Employees
Online Review
Verified

CompassMSP provided IT support for a commercial real estate company. The team helped the client share files over their network.

CompassMSP taught the client how to use their shared drive and share files. The team was knowledgeable, professional, and supportive. They walked the client through every step and ensured everything was configured properly. Moreover, they communicated via email and messaging apps.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Sales Associate of The Katsikos Group

Describe what your company does in a single sentence.

Commercial Real Estate

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

I.T. Services
I.T. Support

SOLUTION

How did you find CompassMSP?

Other

Why did you select CompassMSP over others?

High ratings
Close to my geographic location
Company values aligned
Other

How many teammates from CompassMSP were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Sharing files over our network between brokers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My senior broker and I learned how to use our share drive and share files

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The technician took over both our computers and walked me through the steps while making sure we were configured

What was your primary form of communication with CompassMSP?

Email or Messaging App

What did you find most impressive or unique about this company?

Their knowledge, professionalism, and customer service impressed us.

Are there any areas for improvement or something CompassMSP could have done differently?

Nothing I experienced that needed improvement

RATINGS

5.0

IT Managed Services
Hardware Help desk Other IT managed services
Confidential
July 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"CompassMSP is affordable and easily accessible."

Jul 22, 2026

Senior Accounts Manager, Nonprofit Organization

Anonymous

Non-profit
Tarrytown, New York
1-10 Employees
Online Review
Verified

CompassMSP provides IT support for a nonprofit organization. The team provides on-call support and remote control of laptops. They have also provided hardware, software, and system setup.

CompassMSP provides timely resolutions and has achieved no work interruptions for the client; they resolve issues within eight hours. The team delivers on time and communicates through virtual meetings. Moreover, their services are affordable and easily accessible.

BACKGROUND

Introduce your business and what you do there.

I’m a senior accounts manager at a nonprofit organization that develops technology-driven solutions to simplify healthcare delivery, streamline compliance, and improve access to quality care for underserved populations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CompassMSP?

We needed support with hardware and IT server support.

SOLUTION

What was the scope of their involvement?

CompassMSP provides on-call support and remote control of laptops. The team has also provided hardware, software, and system setup.

What is the team composition?

We work with one teammate from CompassMSP.

How did you come to work with CompassMSP?

We found CompassMSP through a referral. We chose them because they were close to our geographic location, and their pricing fit our budget.

What is the status of this engagement?

We started working with CompassMSP in July 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CompassMSP resolves issues within eight hours, which has led to timely resolutions and no interruptions at work.

How did CompassMSP perform from a project management standpoint?

They deliver on time. We communicate with CompassMSP via virtual meetings.

What did you find most impressive about them?

CompassMSP is affordable and easily accessible.

Are there any areas they could improve?

No.

RATINGS

5.0

"Good Response"

Showing 1-10 of 31 Reviews

Our Story

Every Compass partnership starts with a simple goal: simplify what’s messy, power the teams who rely on us, and protect what matters. We don’t believe in generic playbooks or rigid templates. We believe in connection, calibration, and cultivation: the 3 C’s that define how we work.

Premier Verified means Clutch independently confirmed CompassMSP is a legally registered business,
financially sound (Creditsafe: Moderate Risk), and backed by 25 verified client reviews averaging 4.9 stars.

Learn More

Verified Client Reviews: 25

Overall Review Rating: 4.9

Source: Clutch

Last Updated: July 29, 2026

Business Entity

Business Entity Name	CompassMSP, LLC
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	April 25, 2016
Status	Active
Last Updated	May 28, 2026
ID	6026889

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	June 3, 2026

Learn More About The Clutch Verification Process

Locations (10)

67 Prospect Avenue Hartford, CT, United States 06106

31 - 40

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CGP&H

(1)

Kim Hamlett

City of Red Oak, Texas

(1)

John Binford

Corporate Traffic Logistics

(1)

Christian Retana

Granite Comfort LP

(1)

Mark Litvak

The Katsikos Group Inc

(1)

Henry Fabian

Therm O Web Inc

(1)

Steve Sandler

Additional Connections

(7)

CompassMSP

Start With a Partner You Can Trust

1 Language that we service

5 Timezones that we service

10 Locations

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Reviews

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High Client Satisfaction

Tailored Solutions for Diverse Needs

Continuous Improvement Opportunities

Improved Efficiency and Productivity

Professional and Knowledgeable Team

Proactive Security Measures

Reviews mentioning:

CompassMSP Reviews

IT Managed Services for Aerospace Manufacturer

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Managed IT Services for Engineering Firm

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Network & IT Services for Cold Storage & Packing Company

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Cybersecurity, IT Services & Consulting for AI Comm Company

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IT Managed Services for Manufacturing Company

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Managed IT Services for Heating, Cooling & Plumbing Company

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IT Support Services for Government Agency

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IT & Application Support for Wealth Management Firm

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IT Support for Commercial Real Estate Firm

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