Name: CompassMSP
Address: 67 Prospect Avenue, Hartford, United States, CT, 06106, US
Telephone: 18606569110
Price range: $150 - $199
Rating: 4.8

Start With a Partner You Can Trust

Compass is a right-sized technology partner for growing businesses that want strong IT, advanced security, and reliable support in one place. We work with organizations that value real expertise, steady performance, and service from people who understand how their teams operate.

We bring IT management, cybersecurity leadership, cloud engineering, and communications together in a single, seamless experience that keeps businesses protected and productive. Our human approach and strategic focus create dependable progress and give leaders confidence in every decision.

The right direction begins with a partner you trust.

Min project size
$10,000+
Hourly rate
$150 - $199 / hr
Employees
250 - 999
Locations
Hartford, CT
Year founded
Founded 1986
Languages
Timezones

Service Lines

IT Managed Services: 40%
Custom Software Development: 30%
Cybersecurity: 30%

Select Focus Area

IT Managed Services Focus

Other IT managed services: 50%
Security: 50%

Industries

Other industries: 10%
Education: 9%
Financial services: 9%
Government: 9%
Insurance: 9%
Legal: 9%
Manufacturing: 9%
Medical: 9%
Non-profit: 9%
Retail: 9%
Supply Chain, Logistics, and Transport: 9%

Clients

Midmarket ($10M - $1B): 50%
Small Business (<$10M): 50%

IT Managed Services Cybersecurity Other IT managed services Security

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.7 /5

Most Common Project Size

< $10,000 based on 8 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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CompassMSP Reviews

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IT Managed Services
Help desk
Confidential
July 2026

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"I was impressed by their timely efficiency."

Jul 9, 2026

Paralegal, Law Firm

Nancy Mareschi

Legal
Tarrytown, New York
11-50 Employees
Online Review
Verified

CompassMSP provided managed IT services for a law firm. The team has replaced network items and fixed issues.

CompassMSP corrected the network issue for the client. The team's project management was professional, and they communicated through in-person meetings. Moreover, the client highlighted CompassMSP's efficiency.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Paralegal of a law firm

Describe what your company does in a single sentence.

law firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

expertise

SOLUTION

How did you find CompassMSP?

Online Search
Other

Why did you select CompassMSP over others?

High ratings
Close to my geographic location
Pricing fit our budget
Good value for cost
Company values aligned

How many teammates from CompassMSP were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

replace and recover network issues

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

corrected network issue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

very proffesional

What was your primary form of communication with CompassMSP?

In-Person Meeting

What did you find most impressive or unique about this company?

I was impressed by their timely efficiency

Are there any areas for improvement or something CompassMSP could have done differently?

none

RATINGS

5.0

Application Management & Support IT Managed Services
Network
Confidential
July 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The high level of professionalism, knowledge in their work product, and attention to detail stood out."

Jul 9, 2026

Owner, Thomas R Lambert DMD

Thomas Lambert

Dental
Bethlehem, Pennsylvania
1-10 Employees
Online Review

CompassMSP integrated a 3D Panorex X-ray, local server, and network for a dentistry practice. The team managed practice management software, X-ray database updates, and network support with vendor teams.

CompassMSP delivered a network that was 100% functioning, with all updates and installs working correctly. The team communicated clearly, had no delays, and was readily available when the install team needed them. Overall, CompassMSP's professionalism was a hallmark of their performance.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Thomas R Lambert DMD

Describe what your company does in a single sentence.

Cosmetic, Implant & Comprehensive Family Dentistry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

Set up / integrate new panorex xray with current network

SOLUTION

How did you find CompassMSP?

Other

Why did you select CompassMSP over others?

Company values aligned

How many teammates from CompassMSP were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Seemless Integration of new 3d panorex and local server with network and PMS / xray database management and updates while working with equipment supplier techs and digital software and network support from 2 additional companies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

100 % functioning of network with all updates and installs working correctly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Michael was extremely knowledgable with the project details and office goals for the project. He reviewed the requirements of what we would need and the anticipated interaction with 2 other support teams he would be working with. Ther were no delays with his input or work and he was readily available when the install team needed him.

What was your primary form of communication with CompassMSP?

Virtual Meeting

What did you find most impressive or unique about this company?

The high level of professionalism, knowledge in their work product, and attention to detail stood out.

Are there any areas for improvement or something CompassMSP could have done differently?

RATINGS

5.0

Cybersecurity
Cybersecurity Consulting Vulnerability Management
$10,000 to $49,999
Dec. 2025 - Feb. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"It was impressive to see the team stay focused and consistent with a large undertaking."

Jul 8, 2026

IT Director, Business Law Firm

Anonymous

Legal
Jacksonville, Florida
51-200 Employees
Online Review
Verified

CompassMSP implemented backend security enhancements and supported a penetration test for a business law firm. The work also covered MSP services and after-hours support to monitor and detect vulnerabilities.

CompassMSP strengthened the client's cybersecurity posture and helped close possible vulnerabilities. The client was very satisfied with the results. Meetings were timely, coordination fit the client's busy schedule, and no deadlines were missed throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the IT Director of a legal company

Describe what your company does in a single sentence.

Ours is one of Northeast Florida’s leading business law firms with diverse practice areas includes commercial and professional liability, tort defense litigation, banking, real estate, business law, admiralty, tax law, immigration and naturalization, intellectual property and other areas of civil practice.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

Network Security enhancements
MSP services
After hours support

SOLUTION

How did you find CompassMSP?

Other

Why did you select CompassMSP over others?

Other

How many teammates from CompassMSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Worked to implement backend securiry enhancements to help monitor and detect vulnerabilities as well as collaborated for a Pen Test.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Strengthend our cybersecurity standing while closing possible vulnerabilities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Meetings were all handled in a timely manor while working around our busy schedule. Coordination was key and could not have been handled better. My team was outstanding.

What was your primary form of communication with CompassMSP?

Virtual Meeting

What did you find most impressive or unique about this company?

It was impressive to see the team stay focused and consistent with a large undertaking. No deadlines were missed and no time was wasted.

Are there any areas for improvement or something CompassMSP could have done differently?

RATINGS

5.0

"Great team to work with"

IT Managed Services Unified Communications Consulting & SI
Less than $10,000
May - June 2026

4.5

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The follow-through was great."

Jul 8, 2026

Director - IT, City of Red Oak

John Binford

Government
Red Oak, Texas
51-200 Employees
Online Review
Verified

CompassMSP replaced an aging Avaya phone system for a local government. The team installed new Yealink and Poly desk and conference phones on an 8x8 system and configured them for activation.

CompassMSP completed the phone swap in one day with very minimal downtime. The client was satisfied with the results, and the phones arrived configured and ready to activate on the network. The team met deadlines, communicated effectively, and resolved issues in advance.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director - Information Technology of City of Red Oak

Describe what your company does in a single sentence.

Local Government

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

Replace entire Avaya Phone system
Install all new desk phones and conference phones with Yealink and Poly on 8x8 system

SOLUTION

How did you find CompassMSP?

Other

Why did you select CompassMSP over others?

Company values aligned
Other

How many teammates from CompassMSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to replace our aging Avaya phone system. CompassMSP suggested the Poly/Yealink phones on an 8x8 phone system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Replace the system with phone swaps in one day with very minimal downtime.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deadlines all met, phones arrived configured, ready to activate on our network. Communication with them was good, and any issues were rescolved ahead of time.

What was your primary form of communication with CompassMSP?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The follow-through was great, They even had one staff person frive up to be on hand the day of the transition to ensure all went well.

Are there any areas for improvement or something CompassMSP could have done differently?

Their project management was great. We had a few issues up front that were causing possible delays but we were able to get them worked out and stayed on schedule.

RATINGS

4.5

IT Managed Services
Less than $10,000
July 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"CompassMSP is quick with their response times."

Jul 8, 2026

Paralegal, Lobbying Firm

Anonymous

Politics
New Britain, Connecticut
11-50 Employees
Online Review
Verified

CompassMSP provided IT support for a lobbying firm. The team was responsible for getting a spare computer up and running for the client.

CompassMSP completed the requested tasks faster than expected. The team demonstrated amazing project management and maintained effective communication with the client via emails and messages throughout the engagement. Overall, the client was pleased with CompassMSP's performance.

Cybersecurity Other IT Consulting and SI
Confidential
Jan. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"Their technical expertise is second to none."

Jul 7, 2026

Private Wealth Advisor, Financial Services Company

Anonymous

Financial services
Severna Park, Maryland
11-50 Employees
Online Review
Verified

CompassMSP handled computer support and telephone network setup for a financial services company. The team manages the client's computers, printers, phones, and user support as part of day-to-day operations.

CompassMSP has kept network downtime to a minimum. The client has been satisfied with the support, and the work covered new computers, printers, and phones. The team always picks up the phone and communicates with the client through virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Private Wealth Advisor of a financial services company

Describe what your company does in a single sentence.

Wealth Management and Financial Planning

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

Handle all of our technical needs with computers

SOLUTION

How did you find CompassMSP?

Referral

Why did you select CompassMSP over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from CompassMSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We use Compass for all of our computer needs as well as setting up telephone network.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Very limited downtime with our network

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always pick up the phone and follow up is very efficient. They also are very involved when new computers/ printers / phones, etc are needed.

What was your primary form of communication with CompassMSP?

Virtual Meeting

What did you find most impressive or unique about this company?

Their technical expertise is second to none

Are there any areas for improvement or something CompassMSP could have done differently?

N/A

RATINGS

5.0

Cybersecurity IT Managed Services
Account Takeover (ATO) Cloud Security Cloud Server Migration Cybersecurity Consulting Managed Software Application & Solutions Hardware Help desk Managed Hosting Services Network Other IT managed services Security Network Security Vulnerability Management
Confidential
Dec. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They are proactive and very responsive."

Jul 7, 2026

Controller, Private Golf Club

Anonymous

Non-profit
Purchase, New York
11-50 Employees
Online Review
Verified

CompassMSP provides managed IT services for a private golf club. The team has taken over the account and completed multiple IT projects across the client's environment.

CompassMSP has helped the client feel protected by a trusted IT partner after taking over the account. The client has been very happy with the completed projects and the smooth onboarding. Response times have been great, and the team has kept the client informed at every step.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Controller of a non-profit company

Describe what your company does in a single sentence.

Private Golf Club with F&B

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

Better IT Support

SOLUTION

How did you find CompassMSP?

Online Search

Why did you select CompassMSP over others?

Close to my geographic location
Pricing fit our budget
Company values aligned

How many teammates from CompassMSP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Compass was brought onboard as a new IT company and they have successfully completed multiple projects for us since taking over our account. We are very happy with bringing them onboard.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We know we are protected with a trusted IT company. They are proactive and very responsive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their response time during this onboarding project and since then is great. The onboarding went smoothly and we were informed every step of the way

What was your primary form of communication with CompassMSP?

In-Person Meeting
Virtual Meeting
Email or Messaging App

Are there any areas for improvement or something CompassMSP could have done differently?

nothing as of now

RATINGS

5.0

Custom Software Development IT Managed Services
Managed Software Application & Solutions Hardware Other IT managed services Website Maintenance
Confidential
Jan. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"Their project management has been very good, and they have delivered on time."

Jul 6, 2026

People & Operation Manager, CGP&H

Kim Hamlett

Other industries
Cranbury, New Jersey
11-50 Employees
Online Review
Verified

CompassMSP has provided software support for an affordable housing services provider in New Jersey. The team has handled troubleshooting, updates, and maintenance for the client's servers and website.

CompassMSP has improved communication and safety measures for the client. The team has managed the project well and delivered outputs on time. They've communicated via email and messaging apps.

BACKGROUND

Introduce your business and what you do there.

I am the People & Operation Manager at CGP&H. We provide comprehensive affordable housing services in New Jersey, including planning, COAH compliance, grant procurement, and community development. We serve as an administrative agent and secure funding for our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CompassMSP?

We needed CompassMSP to handle all software-related issues for our organization.

SOLUTION

What was the scope of their involvement?

CompassMSP managed a wide range of technical tasks, including troubleshooting, updates, and maintenance for our servers, Microsoft Office, website, and printers/scanners.

How did you find CompassMSP?

We inherited CompassMSP through an acquisition.

Why did you choose CompassMSP over other options you considered?

CompassMSP was selected as a result of an acquisition.

What is the status of this engagement?

The engagement began in January 2019 and is ongoing.

How many teammates from CompassMSP were assigned to your project?

There were 2-5 people from CompassMSP assigned to our project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project is ongoing, but we have noticed better communication and improved safety measures since working with CompassMSP.

What was your primary form of communication with CompassMSP?

We primarily communicated via email or messaging app.

How did CompassMSP perform from a project management standpoint?

Their project management has been very good, and they have delivered on time.

What did you find most impressive about them?

N/A

Are there any areas they could improve?

The project is ongoing.

RATINGS

5.0

Customer Service Outsourcing IT Managed Services
Email Support Services
Confidential
June - July 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Andrew was very friendly and delivered services quickly."

Jul 2, 2026

Visitor Experience Lead, Science Museum

Anonymous

Other industries
Hartford, Connecticut
51-200 Employees
Online Review
Verified

CompassMSP provided IT support for a science museum. The team helped the client solve an email issue.

Thanks to CompassMSP, the client was able to log into their email. The team resolved the issue in a timely manner. CompassMSP was very friendly and delivered service quickly.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Visitor Experience Lead of a science museum.

Describe what your company does in a single sentence.

Nonprofit science museum

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

SOLUTION

How did you find CompassMSP?

Referral

Why did you select CompassMSP over others?

Referred to me

How many teammates from CompassMSP were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Andrew was patient and helped me solved the issue with my email. I was unable to log in, but after he worked his magic I had no issues logging in.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I was able to log into my email

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Issue resolved in a timely manner

What was your primary form of communication with CompassMSP?

Email or Messaging App

What did you find most impressive or unique about this company?

Andrew was very friendly and delivered services quickly.

Are there any areas for improvement or something CompassMSP could have done differently?

Nope

RATINGS

5.0

IT Managed Services
Other IT managed services
Less than $10,000
June - July 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have the integrity to make sure all issues are resolved in a timely manner."

Jul 1, 2026

Office Manager, Window Coverings Company

Anonymous

Other industries
Renton, Washington
1-10 Employees
Online Review

CompassMSP provided IT support for a window coverings company. The team set up a new laptop with individual logins and access to shared files and resolved QuickBooks error codes for the client.

CompassMSP's work resulted in resolving the client's IT issues. The team was very communicative via in-person and virtual meetings and helpful throughout all steps. Moreover, CompassMSP was personable and knowledgeable, and the client also praised their integrity in resolving all issues on time.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Office Manager of window coverings company

Describe what your company does in a single sentence.

Service window coverings. ie: clean, repair, replace.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

Ongoing IT assistance
Setup new laptop with new logins and shared files
Resolve QuickBooks error code

SOLUTION

How did you find CompassMSP?

Online Search

Why did you select CompassMSP over others?

Close to my geographic location

How many teammates from CompassMSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Resolved error codes we were receiving from our QuickBooks and setup a new laptop with individual logins for new employees with access to shared files.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Resolved our surrent IT issues. No measurable outcomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very communicative and helpful throughout all steps. They were able to resolve all issues.

What was your primary form of communication with CompassMSP?

In-Person Meeting
Virtual Meeting

What did you find most impressive or unique about this company?

All of the technicians are very personnable and knowledgable. They have the integrity to make sure all issues are resolved in a timely manner.

Are there any areas for improvement or something CompassMSP could have done differently?

N/A

RATINGS

5.0

Showing 11-20 of 26 Reviews

Our Story

Every Compass partnership starts with a simple goal: simplify what’s messy, power the teams who rely on us, and protect what matters. We don’t believe in generic playbooks or rigid templates. We believe in connection, calibration, and cultivation: the 3 C’s that define how we work.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 19

Overall Review Rating: 4.8

Source: Clutch

Last Updated: July 22, 2026

Business Entity

Business Entity Name	CompassMSP, LLC
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	April 25, 2016
Status	Active
Last Updated	May 28, 2026
ID	6026889

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	June 3, 2026

Learn More About The Clutch Verification Process

Locations (10)

67 Prospect Avenue Hartford, CT, United States 06106

31 - 40

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CGP&H

(1)

Kim Hamlett

City of Red Oak, Texas

(1)

John Binford

Corporate Traffic Logistics

(1)

Christian Retana

Granite Comfort LP

(1)

Mark Litvak

Additional Connections

(5)

CompassMSP

Start With a Partner You Can Trust

1 Language that we service

5 Timezones that we service

10 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

Most Common Project Size

Select a service to see pricing information

Reviews

CompassMSP Reviews

Managed IT Services for Law Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT & Application Management Services for Dentistry Practice

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Cybersecurity Services for Business Law Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Unified Communications Consulting & SI for Local Government

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Support for Lobbying Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT & Cybersecurity Services for Financial Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Private Golf Club

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Software Support for Affordable Housing Services Provider

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Support Services for IT Science Museum

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services for Window Coverings Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Verification

Business Entity

Credit Report Results