CompassMSP

BACKGROUND

Please describe your company and position.

 I am the Private Wealth Advisor of a financial services company 

Describe what your company does in a single sentence.

Wealth Management and Financial Planning

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

• Handle all of our technical needs with computers

SOLUTION

How did you find CompassMSP?

Referral

Why did you select CompassMSP over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from CompassMSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We use Compass for all of our computer needs as well as setting up telephone network.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Very limited downtime with our network

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always pick up the phone and follow up is very efficient. They also are very involved when new computers/ printers / phones, etc are needed.

What was your primary form of communication with CompassMSP?

Virtual Meeting

What did you find most impressive or unique about this company?

Their technical expertise is second to none

Are there any areas for improvement or something CompassMSP could have done differently?

N/A

BACKGROUND

Please describe your company and position.

 I am the Controller of a non-profit company 

Describe what your company does in a single sentence.

Private Golf Club with F&B

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

• Better IT Support

SOLUTION

How did you find CompassMSP?

Online Search

Why did you select CompassMSP over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from CompassMSP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Compass was brought onboard as a new IT company and they have successfully completed multiple projects for us since taking over our account. We are very happy with bringing them onboard.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We know we are protected with a trusted IT company. They are proactive and very responsive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their response time during this onboarding project and since then is great. The onboarding went smoothly and we were informed every step of the way

What was your primary form of communication with CompassMSP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

Are there any areas for improvement or something CompassMSP could have done differently?

nothing as of now

BACKGROUND

Introduce your business and what you do there.

I am the People & Operation Manager at CGP&H. We provide comprehensive affordable housing services in New Jersey, including planning, COAH compliance, grant procurement, and community development. We serve as an administrative agent and secure funding for our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CompassMSP?

We needed CompassMSP to handle all software-related issues for our organization.

SOLUTION

What was the scope of their involvement?

CompassMSP managed a wide range of technical tasks, including troubleshooting, updates, and maintenance for our servers, Microsoft Office, website, and printers/scanners.

How did you find CompassMSP?

We inherited CompassMSP through an acquisition.

Why did you choose CompassMSP over other options you considered?

CompassMSP was selected as a result of an acquisition.

What is the status of this engagement?

The engagement began in January 2019 and is ongoing.

How many teammates from CompassMSP were assigned to your project?

There were 2-5 people from CompassMSP assigned to our project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project is ongoing, but we have noticed better communication and improved safety measures since working with CompassMSP.

What was your primary form of communication with CompassMSP?

We primarily communicated via email or messaging app.

How did CompassMSP perform from a project management standpoint?

Their project management has been very good, and they have delivered on time.

What did you find most impressive about them?

N/A

Are there any areas they could improve?

The project is ongoing.

BACKGROUND

Please describe your company and position.

 I am the Visitor Experience Lead of a science museum.

Describe what your company does in a single sentence.

Nonprofit science museum

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

• IT

SOLUTION

How did you find CompassMSP?

Referral

Why did you select CompassMSP over others?

Referred to me

How many teammates from CompassMSP were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Andrew was patient and helped me solved the issue with my email. I was unable to log in, but after he worked his magic I had no issues logging in.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I was able to log into my email

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Issue resolved in a timely manner

What was your primary form of communication with CompassMSP?

Email or Messaging App

What did you find most impressive or unique about this company?

Andrew was very friendly and delivered services quickly.

Are there any areas for improvement or something CompassMSP could have done differently?

Nope

BACKGROUND

Please describe your company and position.

 I am the Office Manager of window coverings company 

Describe what your company does in a single sentence.

Service window coverings. ie: clean, repair, replace.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

• Ongoing IT assistance
• Setup new laptop with new logins and shared files
• Resolve QuickBooks error code

SOLUTION

How did you find CompassMSP?

Online Search

Why did you select CompassMSP over others?

Close to my geographic location

How many teammates from CompassMSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Resolved error codes we were receiving from our QuickBooks and setup a new laptop with individual logins for new employees with access to shared files.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Resolved our surrent IT issues. No measurable outcomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very communicative and helpful throughout all steps. They were able to resolve all issues.

What was your primary form of communication with CompassMSP?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

All of the technicians are very personnable and knowledgable. They have the integrity to make sure all issues are resolved in a timely manner.

Are there any areas for improvement or something CompassMSP could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Systems Administrator of Corporate Traffic Logistics

Describe what your company does in a single sentence.

Third party logistics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

• Managed IT Support

SOLUTION

How did you find CompassMSP?

Online Search

Why did you select CompassMSP over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CompassMSP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Various support on IT projects such as implementation of endpoint protection, network refreshes, and door access/camera upgrades. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Met all project milestones ahead of schedule. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered items on time and responded to our needs. Great communication and teamwork. 

What was your primary form of communication with CompassMSP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have great communication skills and a strong knowledge of the subject material. 

Are there any areas for improvement or something CompassMSP could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Office Administrator of a law firm. 

Describe what your company does in a single sentence.

Private business law firm with multiple offices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

• Improve security
• Better Helpdesk support

SOLUTION

How did you find CompassMSP?

Online Search

Why did you select CompassMSP over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We were seeking an IT partner to provide full service managed IT support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Partnering with CompassMSP has been positive for our firm. The team understands the unique security and compliance demands of legal work and have helped us to maintain airtight document security, reliable remote access for attorneys working odd hours, and systems that hold up under the scrutiny of client audits

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have experienced proactive maintenance, and they routinely respond to security questionnaires that have come in with quick turnaround deadlines. When we have urgent issues, they have resolved them quickly. We have regular check-in meetings and are kept in the loop with ongoing projects and challenges. 

What was your primary form of communication with CompassMSP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

In a nutshell, CompassMSP has been proactive, knowledgeable, and easy to work with—they are the IT partner who actually gets it.

Are there any areas for improvement or something CompassMSP could have done differently?

BACKGROUND

Introduce your business and what you do there.

Realtor at a marketing agency. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

We needed a trusted service provider who could offer consistency and cost-effectiveness.

SOLUTION

What was the scope of their involvement?

CompassMSP provides managed IT solutions, professional services, AI governance, and Microsoft services.

What is the team composition?

We work with 2–5 teammates from CompassMSP.

How did you come to work with CompassMSP?

We found CompassMSP through an online search. We chose them because they had high ratings, were close to our geographic location, had pricing that fit our budget, offered good value for the cost, were referred to me, and had company values that aligned with ours.

What is the status of this engagement?

We started working with CompassMSP in April 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're happy with CompassMSP's work. The team has helped us with cost savings, security, and ease of use.

How did CompassMSP perform from a project management standpoint?

CompassMSP always delivers on time. We communicate via virtual meetings.

What did you find most impressive about them?

CompassMSP's personal touch is impressive.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the COO of Motors & Controls Corp.

Describe what your company does in a single sentence.

We are a industrial elecrtical wholesale distributor and UL508A panel shop manufacturer. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlackPoint IT to accomplish?

• Upgrade Firewall and AP's

SOLUTION

How did you find BlackPoint IT?

Referral

Why did you select BlackPoint IT over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from BlackPoint IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Replace Firewall hardware and wireless access points at two physical locations and configure remote users. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New firewalls in place, stable wi-fi inside the facilities, and functional remote access. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered, installed, and configured everything as quoted on time. We had one small issue and had the issue configured out in a couple of hours. 

What was your primary form of communication with BlackPoint IT?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have been the most reliable and responsive IT firm I have ever dealt with.

Are there any areas for improvement or something BlackPoint IT could have done differently?

No. 

BACKGROUND

Please describe your company and position.

 I am the Director of Software Development of an insurance company 

Describe what your company does in a single sentence.

Health for California is an internet-based health insurance brokerage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlackPoint IT to accomplish?

• Provide phone services
• Provide hold call-back options
• Provide phone tree configuration

SOLUTION

How did you find BlackPoint IT?

Online Search

Why did you select BlackPoint IT over others?

• Pricing fit our budget
• Specific features

How many teammates from BlackPoint IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BlackPoint offers resale and support for our phone/telecom infrastructure. They setup our phone tree, call-back system, direct phone lines, call center groups, operational hours, etc.. When we need a change or have a problem, BlackPoint cooridinates technical support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a phone system that works for our needs, and best services our customers. We also have a team looking out for our needs into the future, as players and technology change.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Different support agents are assigned to different requests, but the same agent stays on each issue, which is helpful. Tickets are closed in a timely manner, with mostly successful results. We articulate requirements, and their support is able to give clear information about what is and is not possible. There are times when projects take longer than I would expect, but not usually more than they quote.

What was your primary form of communication with BlackPoint IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Having a hold call-back option in key to our business strategy. Surprisingly, there were few other companies who could offer this feature in exactly the way that wanted it. So, from a technology standpoint, BlackPoint has been helpful.

Are there any areas for improvement or something BlackPoint IT could have done differently?

We have had numerous issues with our phone tree and work/holiday hours configuration. There is no self-service solution, which would be a HUGE improvement. Other phone serice providers offer a self-service option for business hours and phone tree configuration. Having to open a support ticket to make small changes is a pain, and BlackPoint has often gotten it wrong (causing our phones to remain open, when we are closed, and vise-versa).