CompassMSP

BACKGROUND

Please describe your company and position.

I am the COO of Motors & Controls Corp.

Describe what your company does in a single sentence.

We are a industrial elecrtical wholesale distributor and UL508A panel shop manufacturer. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlackPoint IT to accomplish?

• Upgrade Firewall and AP's

SOLUTION

How did you find BlackPoint IT?

Referral

Why did you select BlackPoint IT over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from BlackPoint IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Replace Firewall hardware and wireless access points at two physical locations and configure remote users. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New firewalls in place, stable wi-fi inside the facilities, and functional remote access. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered, installed, and configured everything as quoted on time. We had one small issue and had the issue configured out in a couple of hours. 

What was your primary form of communication with BlackPoint IT?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have been the most reliable and responsive IT firm I have ever dealt with.

Are there any areas for improvement or something BlackPoint IT could have done differently?

No. 

BACKGROUND

Please describe your company and position.

 I am the Director of Software Development of an insurance company 

Describe what your company does in a single sentence.

Health for California is an internet-based health insurance brokerage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlackPoint IT to accomplish?

• Provide phone services
• Provide hold call-back options
• Provide phone tree configuration

SOLUTION

How did you find BlackPoint IT?

Online Search

Why did you select BlackPoint IT over others?

• Pricing fit our budget
• Specific features

How many teammates from BlackPoint IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BlackPoint offers resale and support for our phone/telecom infrastructure. They setup our phone tree, call-back system, direct phone lines, call center groups, operational hours, etc.. When we need a change or have a problem, BlackPoint cooridinates technical support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a phone system that works for our needs, and best services our customers. We also have a team looking out for our needs into the future, as players and technology change.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Different support agents are assigned to different requests, but the same agent stays on each issue, which is helpful. Tickets are closed in a timely manner, with mostly successful results. We articulate requirements, and their support is able to give clear information about what is and is not possible. There are times when projects take longer than I would expect, but not usually more than they quote.

What was your primary form of communication with BlackPoint IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Having a hold call-back option in key to our business strategy. Surprisingly, there were few other companies who could offer this feature in exactly the way that wanted it. So, from a technology standpoint, BlackPoint has been helpful.

Are there any areas for improvement or something BlackPoint IT could have done differently?

We have had numerous issues with our phone tree and work/holiday hours configuration. There is no self-service solution, which would be a HUGE improvement. Other phone serice providers offer a self-service option for business hours and phone tree configuration. Having to open a support ticket to make small changes is a pain, and BlackPoint has often gotten it wrong (causing our phones to remain open, when we are closed, and vise-versa).

BACKGROUND

Please describe your company and position.

 I am the GM of a hospitality & leisure company 

Describe what your company does in a single sentence.

Rental Car

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlackPoint IT to accomplish?

• They provide IT support to our organization

SOLUTION

How did you find BlackPoint IT?

long term vendor

Why did you select BlackPoint IT over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Blackpoint provides IT support to our organization 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our relationship with Blackpoint is ongoing - they provide IT services to our company with staff and expertise we simply do not have.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They address our IT services via email primarily - they adress our concerns quickly and resolve most issues within the day.

What was your primary form of communication with BlackPoint IT?

Email or Messaging App

What did you find most impressive or unique about this company?

They are very responsive and make staff available in person or over the phone, not endless directed dialing or bad AI attendants.

Are there any areas for improvement or something BlackPoint IT could have done differently?

Nothing of note