Name: CompassMSP
Address: 67 Prospect Avenue, Hartford, United States, CT, 06106, US
Telephone: 18606569110
Price range: $150 - $199
Rating: 4.3

The Right Direction Starts With a Partner You Can

Compass is a right-sized technology partner for growing businesses that want strong IT, advanced security, and reliable support in one place. We work with organizations that value real expertise, steady performance, and service from people who understand how their teams operate.

We bring IT management, cybersecurity leadership, cloud engineering, and communications together in a single, seamless experience that keeps businesses protected and productive. Our human approach and strategic focus create dependable progress and give leaders confidence in every decision.

The right direction begins with a partner you trust.

Min project size
$10,000+
Hourly rate
$150 - $199 / hr
Employees
250 - 999
Locations
Hartford, CT
Year founded
Founded 1986

No have been added yet...

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.3 /5

What Clients Have Said

Clients appreciate CompassMSP for its responsive service and budget-friendly pricing. Specific project costs were not disclosed, but they are noted for delivering value and fitting client budgets while providing reliable IT support.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 2 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

CompassMSP Review Insights

Overall Review Rating

4.3

Quality 4.4
Schedule 4.5
Cost 4.3
Willing to Refer 4.4

Top Mentions

Review Highlights

Expertise in IT Solutions

Clients appreciate CompassMSP’s expertise in IT support and managed services, benefiting from their technical knowledge and ability to fill gaps in the client's own capabilities.
Reliable and Responsive Service

Clients consistently praise CompassMSP for their reliability and responsiveness. They deliver projects on time and quickly address any issues, demonstrating a strong commitment to client satisfaction.
No Significant Areas for Improvement

Clients did not highlight any significant areas for improvement, suggesting satisfaction with the current level of service provided by CompassMSP.
Effective Communication and Support

CompassMSP is commended for their effective communication, making staff available in person or over the phone, and avoiding impersonal automated systems. This approach is highly valued by clients.
Valued Long-Term Partnerships

CompassMSP has established long-term relationships with clients, providing ongoing IT support that meets their needs and fits their budget, which is a testament to their service quality.

Was this helpful?

CompassMSP Reviews

Submit a Review

Verified

All Filters

0 selected

Sort by

Cybersecurity
$10,000 to $49,999
April 2025

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"They have been the most reliable and responsive IT firm I have ever dealt with."

May 27, 2025

COO, Motors & Controls Corp.

Jesse Bares

Electric
Kent, Washington
11-50 Employees
Online Review
Verified

CompassMSP (formerly BlackPoint IT) replaced an electrical wholesale distributor's firewall hardware and wireless access points. The team configured remote users at two physical locations.

Thanks to CompassMSP (formerly BlackPoint IT), the client got new firewalls, stable Wi-Fi, and functional remote access. Moreover, the team delivered everything on time, quickly resolved issues, and responded to the client's needs. Overall, the team's reliability and responsiveness were key elements of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the COO of Motors & Controls Corp.

Describe what your company does in a single sentence.

We are a industrial elecrtical wholesale distributor and UL508A panel shop manufacturer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlackPoint IT to accomplish?

Upgrade Firewall and AP's

SOLUTION

How did you find BlackPoint IT?

Referral

Why did you select BlackPoint IT over others?

Great culture fit
Referred to me
Company values aligned

How many teammates from BlackPoint IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Replace Firewall hardware and wireless access points at two physical locations and configure remote users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New firewalls in place, stable wi-fi inside the facilities, and functional remote access.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered, installed, and configured everything as quoted on time. We had one small issue and had the issue configured out in a couple of hours.

What was your primary form of communication with BlackPoint IT?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They have been the most reliable and responsive IT firm I have ever dealt with.

Are there any areas for improvement or something BlackPoint IT could have done differently?

No.

RATINGS

5.0

AI Consulting IT Managed Services
Confidential
Apr. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 4.5

“CompassMSP's personal touch is impressive.”

May 20, 2026

Office Admin, Marketing Agency

Anonymous

Advertising & marketing
Los Angeles, California
11-50 Employees
Online Review

CompassMSP provides managed IT solutions, professional services, AI governance, and Microsoft services for a marketing agency.

The client is happy with CompassMSP's work. The team has helped them with cost savings, security, and ease of use. CompassMSP always delivers on time. The client communicates with the team via virtual meetings.

BACKGROUND

Introduce your business and what you do there.

Realtor at a marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CompassMSP to accomplish?

We needed a trusted service provider who could offer consistency and cost-effectiveness.

SOLUTION

What was the scope of their involvement?

CompassMSP provides managed IT solutions, professional services, AI governance, and Microsoft services.

What is the team composition?

We work with 2–5 teammates from CompassMSP.

How did you come to work with CompassMSP?

We found CompassMSP through an online search. We chose them because they had high ratings, were close to our geographic location, had pricing that fit our budget, offered good value for the cost, were referred to me, and had company values that aligned with ours.

What is the status of this engagement?

We started working with CompassMSP in April 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're happy with CompassMSP's work. The team has helped us with cost savings, security, and ease of use.

How did CompassMSP perform from a project management standpoint?

CompassMSP always delivers on time. We communicate via virtual meetings.

What did you find most impressive about them?

CompassMSP's personal touch is impressive.

Are there any areas they could improve?

I don't think there's anything they can improve on.

RATINGS

5.0

Call Center Services
$50,000 to $199,999
Jan. 2020 - May 2025

3.0

Quality: 3.5

Schedule: 4.0

Cost: 3.0

Willing to Refer: 3.5

"From a technology standpoint, BlackPoint has been helpful."

May 27, 2025

Director of Software Development, Insurance Company

Anonymous

Insurance
Santa Rosa, California
11-50 Employees
Online Review

CompassMSP (formerly BlackPoint IT) provided phone services for an insurance company. The team set up the client's phone tree, call-back system, direct phone lines, call center groups, operational hours, and support.

CompassMSP (formerly BlackPoint IT) provided a working phone system that best served the client's customers. Their support agents were helpful and provided clear information about what was and wasn't possible. However, the client experienced numerous issues with their phone tree and work and holiday hours configuration.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Software Development of an insurance company

Describe what your company does in a single sentence.

Health for California is an internet-based health insurance brokerage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlackPoint IT to accomplish?

Provide phone services
Provide hold call-back options
Provide phone tree configuration

SOLUTION

How did you find BlackPoint IT?

Online Search

Why did you select BlackPoint IT over others?

Pricing fit our budget
Specific features

How many teammates from BlackPoint IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BlackPoint offers resale and support for our phone/telecom infrastructure. They setup our phone tree, call-back system, direct phone lines, call center groups, operational hours, etc.. When we need a change or have a problem, BlackPoint cooridinates technical support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a phone system that works for our needs, and best services our customers. We also have a team looking out for our needs into the future, as players and technology change.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Different support agents are assigned to different requests, but the same agent stays on each issue, which is helpful. Tickets are closed in a timely manner, with mostly successful results. We articulate requirements, and their support is able to give clear information about what is and is not possible. There are times when projects take longer than I would expect, but not usually more than they quote.

What was your primary form of communication with BlackPoint IT?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Having a hold call-back option in key to our business strategy. Surprisingly, there were few other companies who could offer this feature in exactly the way that wanted it. So, from a technology standpoint, BlackPoint has been helpful.

Are there any areas for improvement or something BlackPoint IT could have done differently?

We have had numerous issues with our phone tree and work/holiday hours configuration. There is no self-service solution, which would be a HUGE improvement. Other phone serice providers offer a self-service option for business hours and phone tree configuration. Having to open a support ticket to make small changes is a pain, and BlackPoint has often gotten it wrong (causing our phones to remain open, when we are closed, and vise-versa).

RATINGS

3.0

Cybersecurity IT Managed Services
Confidential
Jan. 2018 - Ongoing

4.0

Quality: 4.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"They are very responsive and make staff available in person or over the phone."

Mar 20, 2025

GM, Car Rental Company

Anonymous

Hospitality & leisure
Seattle, Washington
51-200 Employees
Online Review
Verified

CompassMSP (formerly BlackPoint IT) provides managed IT services and cybersecurity for a car rental company. The team provides ongoing IT support primarily over the phone.

CompassMSP (formerly BlackPoint IT) is a long-time partner and continues to provide excellent IT services to the client. The team is responsive and addresses the client's concerns quickly. They resolve most issues within the day. The client appreciates that the team's staff is available in person or over the phone.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the GM of a hospitality & leisure company

Describe what your company does in a single sentence.

Rental Car

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlackPoint IT to accomplish?

They provide IT support to our organization

SOLUTION

How did you find BlackPoint IT?

long term vendor

Why did you select BlackPoint IT over others?

High ratings
Close to my geographic location
Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Blackpoint provides IT support to our organization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our relationship with Blackpoint is ongoing - they provide IT services to our company with staff and expertise we simply do not have.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They address our IT services via email primarily - they adress our concerns quickly and resolve most issues within the day.

What was your primary form of communication with BlackPoint IT?

Email or Messaging App

What did you find most impressive or unique about this company?

They are very responsive and make staff available in person or over the phone, not endless directed dialing or bad AI attendants.

Are there any areas for improvement or something BlackPoint IT could have done differently?

Nothing of note

RATINGS

4.0

Showing 1-4 of 4 Reviews

Our Story

Every Compass partnership starts with a simple goal: simplify what’s messy, power the teams who rely on us, and protect what matters. We don’t believe in generic playbooks or rigid templates. We believe in connection, calibration, and cultivation: the 3 C’s that define how we work.

Locations (1)

67 Prospect Avenue Hartford, CT, United States 06106

31 - 40

Contact CompassMSP

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from CompassMSP like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

CompassMSP

The Right Direction Starts With a Partner You Can

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

CompassMSP Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Expertise in IT Solutions

Reliable and Responsive Service

No Significant Areas for Improvement

Effective Communication and Support

Valued Long-Term Partnerships

Reviews mentioning:

CompassMSP Reviews

Cybersecurity for Electrical Wholesale Distributor

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT & AI Governance Services for Mktg Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Insurance Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services & Cybersecurity for Car Rental Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Location

Locations (1)

Contact

Connect with CompassMSP on Social

Connections