# Cogneesol Cogneesol Reviews (2), Pricing, Services & Verified Ratings - 4.0 out of 5 average review rating - 0 connections joined Cogneesol's Network [Visit Website](https://www.cogneesol.com) [Get a Custom Proposal](https://clutch.co/profile/cogneesol) **DELIVERING MEANINGFUL BUSINESS OUTCOMES** Cogneesol is a leading global provider of business process management, technology, and digital transformation solutions. We provide value to our customers by leveraging technology and implementing the industry's best practices. We have been providing sophisticated, personalized services to a diverse international clientele, from small, mid-sized businesses to Fortune 500 companies. The combination of subject matter grasp and technical expertise sets Cogneesol apart. ## Company Information - Hourly rate: < $25 - Number of employees: 250 - 999 - 5 Locations: - New York, NY (Headquarters) - Sahibzada Ajit Singh Nagar, India - Hayes, England - Mississauga, Canada - Melbourne, Australia - Founded in 2008 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 30% Back Office Outsourcing - 30% Finance & Accounting Outsourcing (FAO) - 20% IT Managed Services - 10% Accounting - 10% Digital Strategy ### Focus Areas - Tax Focus: - 100% Tax Preparation - Back Office Outsourcing: - 40% Claims Processing - 30% Data Entry & Processing - 20% Legal Outsourcing - 10% Medical Billing Services ### Industries - 10% Financial services - 10% Information technology - 10% Legal - 10% Business services - 10% Real estate - 10% Supply Chain, Logistics, and Transport - 10% Hospitality & leisure - 5% eCommerce - 5% Retail - 10% Medical - 10% Manufacturing ### Clients - 30% Small Business (<$10M) - 50% Midmarket ($10M - $1B) - 20% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 5.0 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Cogneesol is noted for providing cost-effective and professional BPO services, helping clients streamline operations. Specific pricing details aren't mentioned, but clients appreciate the value for cost, especially in enhancing efficiency and communication. **Most Common Project Size**: Less than $10,000 based on 2 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Business Consulting: Less than $10,000 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Cogneesol Review Insights Overall Review Rating: 4.0 - Quality: 4.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 4.5 ### Top Mentions - Communicative (2 mentions) - Adaptable (1 mentions) - Flexible (1 mentions) - Personable (1 mentions) - Proactive (1 mentions) - Professional (1 mentions) ### Review Highlights **Strong Customer Service and Support** Clients appreciated Cogneesol's high level of customer service, including their willingness to adapt to workflow changes and maintain effective communication channels. Their team members are responsive and accommodating, contributing to a smooth collaborative experience. **Proactive and Intuitive Team Members** Cogneesol staff, like Hridyesh, are praised for being smart, intuitive, and proactive. They are not just task executors but valuable team assets who communicate well and go above and beyond to meet client needs. This highlights their dedication and professionalism. **Personal and Professional Engagement** Cogneesol's team members are recognized for balancing professionalism with a personal touch. This approach helps in building strong relationships with clients, making interactions more enjoyable and effective. **Occasional Deadline Challenges** Some reviews mentioned that Cogneesol occasionally missed processing deadlines, which could cause issues for clients. Ensuring consistent adherence to deadlines is an area where they could enhance their service reliability. **Effective Data Processing Solutions** Cogneesol successfully took over data processing tasks for a Child & Adult Care Food Program. Their ability to handle large volumes of records within tight deadlines allowed the client to focus on other business tasks. This showcases their capability in managing data-intensive projects efficiently. **Need for Improved Proactive Communication** While Cogneesol's team managers are responsive, there is room for improvement in proactive communication. Clients noted the need for Cogneesol to take more initiative in suggesting improvements and addressing temporary quality issues promptly. ### Cogneesol Reviews #### BPO Data Processing Services for Child Care Consultancy **The Project** - Project size: $10,000 to $49,999 - Project length: Nov. 2016 - Ongoing **Project Summary**: Cogneesol provided data processing services for a child care consulting firm. The team was responsible for reviewing and analyzing thousands of patient records. **Review Rating**: 3.0 - Quality: 3.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 4.0 **The Reviewer** Business Administration Manager, Child Care Services - Industry: Business services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 26, 2020 **Feedback Summary**: The team is now responsible for the entire record reviewing and processing system, for both expenses and enrollments. Cogneesol is always willing to learn and adapt to workflow changes. The team provides a high level of customer service and support. ""Communication is easy with the Cogneesol team." " **BACKGROUND** Please describe your company and your position there. I am the business administration manager for a Child & Adult Care Food Program (CACFP) consulting company. We provide business consulting and data processing services to day care clients all across the state of Texas (USA). I oversee the operations and data processing departments. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Cogneesol? We receive thousands of records each month from clients, and those must be reviewed & analyzed according to CACFP program requirements before data entry/updates can be applied for those in our internal systems. We were completing a lot of this process in-house, and we needed to outsource these services in order to be able to expand our client base and free up our internal staff for other tasks. What were your goals for this project? Once we receive a packet of documents to process for a client, it must be processed within 2 business days. We also receive a higher volume of packets during our 'peak' processing time (i.e., the first 1-2 weeks of each month). So we needed reliable, accurate data processing that could be completed within that deadline, even if multiple packets were arriving on the same day. **SOLUTION** How did you select this vendor? We searched for BPO processing companies online, and we selected Cogneesol because they seemed to offer the best combination of services that were both professional and cost effective for our business. Describe the project in detail. Gary was very responsive when we reached out for more information, and they were quick to complete a few test projects for us. He helped ensure our questions were answered and that things progressed smoothly as we worked thru the contract details. What was the team composition? We were assigned a team manager to help oversee the Cogneesol team members that were assigned to our projects. Cogneesol has always been good about dedicating a sufficient number of resources for our specific project needs. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Cogneesol staff have now taken over the entire processing for one set of our client documents (expenses), and they're processing almost the entire incoming volume for our other set (enrollments). They've always been willing to learn new things, and they've always been gracious/flexible if changes to the workflow have ever been necessary. Most of the time, they also complete work within the deadline. As a result of partnering with Cogneesol, our internal staff has been able to direct more focus to other business tasks. How effective was the workflow between your team and theirs? Communication is easy with the Cogneesol team. We set up a group communication thread in our project management software (Wrike), and Cogneesol staff post their questions there if they need to clarify on something during processing. It helps keep our communication streamlined & in one place. What did you find most impressive about this company? Cogneesol staff members have done an amazing job learning our client documents. They've adapted well to the numerous changes that we've had to our workflows over the past several years, and they continue to be flexible to specific project needs. They have also chosen to work during our regular business hours (even though that means a huge time zone difference for them), so that has helped us out tremendously and we greatly appreciate their willingness to do that. Are there any areas for improvement? Some more proactive communication from our designated Cogneesol team managers would be helpful at times. A member of our own internal staff still seems to need to oversee or proactively suggest improvements as needed if there are any temporary issues with quality during processing. It seems like that would be driven more from the Cogneesol side than left for us to do (since we're the client paying for a service). However, team managers are always responsive when we do reach out to them, and we greatly appreciate that. There are also some times when processing deadlines have not been met as requested. This presents serious issues for our clients if we cannot meet the deadlines that our company has promised to them. --- #### Back-Office Support for Independent Insurance Agency **The Project** - Services: Business Consulting - Project size: Less than $10,000 - Project length: Sep. 2019 - Ongoing **Project Summary**: Cogneesol was hired for back-office support at an independent insurance agency. The tasks included managing renewals, delivering customer documents, updating policy premiums, and sending important emails. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Agency Manager, Click Insurance - Industry: Financial services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 24, 2020 **Feedback Summary**: The partnership with Cogneesol has been a great success. They came up with an excellent new renewals process that keeps third-party customers more involved with the client's policies. Their team lead, in particular, has been an enormous asset to the company. They're both professional and personable. ""[The team lead] is incredibly smart, intuitive, proactive, and an absolute asset to our team." " **BACKGROUND** Please describe your company and your position there. Click Insurance is a small independent agency representing over 30 of the USA's most prominent carriers for commercial and personal lines. My role in the agency is to be the acting principal, effectively gauging new business incoming, underwriting, managing and creating new business processes, while managing a team of 2 agents, 1 FT service representative, and 1 FT representative from Cogneesol, Hridyesh. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Cogneesol? Back office support. Primary tasks include: -Pulling and delivering electronic copies of customer documents -Managing our renewals upcoming for 60 days out and sending reminder emails with renewal documents and ensuring these renewals get fully processed. -Creating and issuing COIs, Binders, Acords, etc. -Updating policy premiums in Book of Business and updating expiring policies to a "renewed" status What were your goals for this project? To become more efficient and refine our workflow while outsourcing tedious work that would delay my ability to create workflows and processes. **SOLUTION** How did you select this vendor? We were referred to you by a colleague in another agency who had used your services and found it helpful. Describe the project in detail. Back office support. Primary tasks include: -Pulling and delivering electronic copies of customer documents -Managing our renewals upcoming for 60 days out and sending reminder emails with renewal documents and ensuring these renewals get fully processed. -Creating and issuing COIs, Binders, Acords, etc. -Updating policy premiums in Book of Business and updating expiring policies to a "renewed" status What was the team composition? Click Insurance is comprised of a team of 2 agents, 1 FT service representative, and 1 FT representative from Cogneesol, Hridyesh. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Implemented renewals process that keeps our insureds more involved with their policies. So far it's been a success! How effective was the workflow between your team and theirs? Hridyesh is incredibly smart, intuitive, proactive, and an absolute asset to our team. He has shown the drive and desire to go above and beyond for Click, and communicates incredibly well with the rest of the team. Thank you for all you do, Hridyesh. We are honored to have you! What did you find most impressive about this company? Level of professionalism, but not lacking in personality. In our agency, we find a personal connection goes a very long way in developing relationships not only within our team, but also with our clients. Hriyesh has shown that he's not just a "robot" taking orders, but a person with a sense of humor and we appreciate that! :) Are there any areas for improvement? Not really, we are very impressed with Cogneesol's solution and Hridyesh in particular. He's truly wonderful to work with! --- ## Portfolio & Awards ### Industry Recognitions - The Top 12 Restaurant Accounting Services - Cogneesol - Delivering true business outcomes ## Packages ## Locations (5) ### New York, NY (Headquarters) - 30 Wall Street, 8th Floor, - New York, NY 10005 - United States - 501 - 750 employees - Phone: +1 646-688-2821 ### Sahibzada Ajit Singh Nagar, India - SCF 61-62, Phase 7, Industrial Area, - Sahibzada Ajit Singh Nagar 160059 - India - 501 - 750 employees - Phone: 0172 6661000 ### Hayes, England - 18 Shepiston Lane - Hayes UB3 1LN - England - 401 - 500 employees - Phone: +44 203 371 7486 ### Mississauga, Canada - Suite 215 – 1310, Dundas, St E - Mississauga, ON L4Y 2C1 - Canada - 401 - 500 employees - Phone: +1 905 487 8562 ### Melbourne, Australia - PO BOX 857, Glen Waverley - Melbourne, VIC 3150 - Australia - 401 - 500 employees - Phone: +61 286078983 ## Contact Cogneesol [Send a message](https://clutch.co/profile/cogneesol) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/cogneesol/) - [Facebook](https://www.facebook.com/cogneesol.company) - [X](https://twitter.com/Cogneesol)