Codup

BACKGROUND

ntroduce your business and what you do there.

I’m the marketing and project consultant for an e-commerce platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Codup.co?

We needed to develop a new e-commerce website, so we initially built it in WooCommerce. We found that Codup.co had some plugins that we needed and realized we needed some customization to fit our needs.

SOLUTION

What was the scope of their involvement?

We contacted Codup.co to customize their plugin to meet our needs. We explained the process we wanted to add to them, and they gave us a cost and time estimate. They didn’t develop the website from scratch, but they completed it within a good time frame.

We have more projects planned with them for the future.

What is the team composition?

We had seven people in our team, including a project manager, developers, designers, and so on.

How did you come to work with Codup.co?

We were searching for someone to service our website. We found what we wanted, but it was missing some functionality, and the timeframe was critical. We asked Codup.co if they could add the missing function to their plugin, and they agreed.

How much have you invested with them?

We spent $1,500.

What is the status of this engagement?

We worked together from April–July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Delivery timeframe and cost were the two metrics we measured. First, they gave us an excellent timeframe. They delivered in one month, and then we requested testing on our platform, so it extended two weeks more. On the other hand, the cost was an excellent price for the market, and they didn’t ask for any additional money than the original estimate.

Additionally, they were very polite and organized.

How did Codup.co perform from a project management standpoint?

Project management was very organized; they were very professional. Their project manager would send what would happen in the meeting and all the steps in advance. If we had any issues at the meeting, he approached us to make sure everything was clear.

We communicated via email, Google Meet, Zoom, and phone calls.

What did you find most impressive about them?

They delivered what they promised.

Are there any areas they could improve?

There wasn’t anything they could improve. It was a wonderful experience.

Do you have any advice for potential customers?

You need to understand what you want and give them clear instructions. They’ll deliver precisely what you want. They’re highly professional; we recommend working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager for Compassion 4 Paws. We provide in-home end-of-life care for pets. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Codup.co?

We were using a new piece of software, and we wanted to have alternatives on how the software was made. As a result, we hired Codup to tweak the software and make it work in a way that fit how we ran the business. 

SOLUTION

What was the scope of their involvement?

Initially, we created a scope of work between Codup and us. They started working once we agreed upon the scope. After a month, they finished the project and started testing it. We needed to do a few more tweaks after that.

In terms of the software’s functionality, we changed the way we input information into it and the format of how its display looked. We also tweaked the way our agents used the initial screen set. Apart from that, the Codup team also completed two small projects for us. 

What is the team composition?

We worked with a project manager, a development manager, and two people who helped on the development side. Overall, our team worked with 4–5 people. 

How did you come to work with Codup.co?

Codup built another app for the software we were using, and we found them through that. I talked to them about that app before I hired them. At that time, I didn’t plan on hiring them. However, when I realized that we needed to work on our software, I thought they were a good choice since they’d already done some work on the platform.

How much have you invested with them?

We spent just under $5,000. 

What is the status of this engagement?

Our engagement lasted from May–August 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It was much easier for us to use the software compared to before, and that was our main success metric. Overall, we saved 30% of our time inputting information into the software, thanks to the changes that Codup made. 

How did Codup.co perform from a project management standpoint?

We had no problems with their project management. From our standpoint, it was a simple and clean process. As with any software project, changes happened along the way, and Codup accommodated them. They talked to us and made sure that we were aware of what the changes truly meant. 

Overall, we worked easily with them. On top of that, everything was perfect in terms of budgets and deadlines. We used Freshdesk as a project management tool, and our teams communicated through email; they were highly responsive. 

What did you find most impressive about them?

It was easy for them to make changes. 

Are there any areas they could improve?

They could provide a bit more detail in the scoping phase of the engagement. Their team should look through the scope of work thoroughly before everyone agrees on it. 

Do you have any advice for potential customers?

Create a great scope of work and agree on it. On top of that, give Codup access to the things they need, and they’ll finish the tasks on time and within budget — they’re great at doing that. 

BACKGROUND

Introduce your business and what you do there.

I run a small digital marketing agency called Bear North Digital. We primarily do web development, SEO, and paid advertising.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Codup.co?

Sometimes we deal with higher demand, so we have to look for good subcontractors for certain projects. We need talented people who can align well with what our clients are looking for.

SOLUTION

What was the scope of their involvement?

Codup.co has done several projects for us, but the main deliverables have been B2B and B2C e-commerce websites. They use WooCommerce and WordPress.

The process starts with the review of the design file. Sometimes, they’re willing to make revisions to the file, but it’s usually pretty closed on the mark. Then, we move right into development and testing to make sure everything works. Finally, we launch.

What is the team composition?

We’ve worked with 4–5 people. Our account manager is our main contact. He checks feedback and makes sure Codup.co has all the assets they need. Also, other people in the team are a couple of developers and the person who runs the agency.

How did you come to work with Codup.co?

We found them through Codeable. We had a few applicants, but Codup.co stood out because they understood the project and scope. They also had an excellent, broad portfolio. We reviewed it and saw they were what we were looking for.

How much have you invested with them?

We’ve spent around $12,000.

What is the status of this engagement?

We began our partnership in December 2020. The first project wrapped up in early March 2021, but we still go back to them for different projects, especially when we’re over our capacity.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve hired a few subcontractors in my time, and Codup.co hasn’t required much management compared to others. They’ve freed up my schedule to focus on growing other parts of the business. Overall, it’s an added peace of mind to know things are being taken care of.

How did Codup.co perform from a project management standpoint?

I’ve never struggled to get a hold of them, and that’s something I’ve significantly struggled with other contractors. We have a Trello board together, which is our primary source to review the project. If I have a question or they have a question, that’s where we check it out.

We also use email to communicate. If needed, we schedule a meeting through Google Meets for the next business day, and we always try to keep it short.

What did you find most impressive about them?

Firstly, I know I can get a hold of them. I’ve run into many subcontractors that ghost me when we have a deadline to meet, while Codup.co has always been available.

Also, the quality of work is great. We’ve never had an issue with them. They clearly understand what we need as a deliverable, and they usually hit the mark.

Are there any areas they could improve?

No, there isn’t anything. I thought that working with an international agency would be a challenge, but everything has gone smoothly. We couldn’t be happier.

Do you have any advice for potential customers?

Be very clear on the scope and provide as much documentation as you can.

BACKGROUND

Introduce your business and what you do there.

Zendex Tool is a manufacturer of automotive tools and equipment. We make wheel dollies and pneumatic jacks — things to lift and move cares. I’m the VP of operations here.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Codup.co?

We’ve been growing our online sales through our website and different e-commerce platforms like Amazon. We wanted to improve the website experience so that our customers could easily find replacement parts for the various products that we’ve been selling for the last 30 years. In conjunction with that, we needed a way for our website orders to feed into our QuickBooks accounting system.

We asked Codup.co to do that development and create a link between our website and Quickbooks.

SOLUTION

What was the scope of their involvement?

Who developed the scope of the work based on our several discussions about how I envisioned the site to work. Codup.co presented templates of B2B e-commerce websites that they’ve developed in the past and we did a fair amount of customization to make those fit our needs. 

What is the team composition?

I've had direct contact with 4 people from Codup.co: the main business manager, with whom I spoke about the scope of work, a business analyst, and two developers.

How did you come to work with Codup.co?

I found them on a website called Codeable. We posted our project there and had a handful of different developers bid on it. I chose Codup.co based on their ratings and previous work which were all viewable on the website. 

How much have you invested with them?

I don't know the exact figure, but it's in the neighborhood of around $12,000–$15,000. The original bid was for $11,000, but we’ve added on some things to that.

What is the status of this engagement?

We started the project around October 2020 and it is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I can’t give any exact figures, but looking at our Google Ads, I can see that our success rate in terms of having people click on our advertisements and purchase something from the website has substantially gone up from below 1% to 5%–6%. I think that attests to the ease of use on the new site versus the old one. Customers can now actually find us and purchase what they weren’t always buying on our old platform. 

Our overall web sales have improved as well. They’ve been steadily improving for a long while, but they’re holding at a higher level now. 

How did Codup.co perform from a project management standpoint?

It’s very easy to work with Codup.co and I think they’ve done great in this aspect. They’ve very clearly laid out the scope of work and broke it down into several smaller projects, giving me the chance to comment on each development as we worked through it. The team also makes adjustments based on my feedback.

There's definitely a lot of communication. We hop on video calls frequently and spend a lot of time going over the look, feel, and functionality of the website, making sure that everything was up to the standard we wanted. We were initially going back and forth through Codeable but found it a lot more efficient to just get on a call. 

We use Google Meet. We’ve also been communicating with them through Google Chat for quick little questions. We’re able to work around the time difference to make everything easy.

The project has gone on for a pretty long time, but not as a result of anything they've done. Codup.co works very fast. It's just that it took a while for sheets of data to load into the website, especially since we're working with information around a lot of parts and products.

It takes me a couple of weeks to test, vet, and approve what they’re developing, so it’s not their fault. I feel really bad about it because we were planning to finish by the end of 2020. COVID-19 also played a factor in the delay, but it’s mostly been my inability to get what they need to them in a timely manner. For instance, we needed to get a lot of new images made, cleaned up, and saved in the right format. It was a lot of groundwork that I realized I should’ve done before we started the project.

What did you find most impressive about them?

The level of communication has been very, very good. I always know where we are at when it comes to the project. Even if the ball is in my court, Codup.co is very diligent with following up to make sure that we’re moving along. They help me whenever they could on that. I’m very happy with it and I think the results speak for themselves.

Are there any areas they could improve?

It's hard to say because some of the challenges in this project, like the importing of files, are things that they couldn’t have really helped with. I don't have any constructive criticism to give.

Do you have any advice for potential customers?

Be very clear with the scope and functionality that you're looking for because this helps Codup.co deliver it to you. I wasn't initially detailed enough with what I was looking for, and the team was happy to make the changes as we went along, but it would have been easier for them if I was more explicit about the requirements upfront. The more detail you can give, the better.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a small organization that sells decorations and accessories from Latin American Countries. We distribute in Europe using two online channels and one traditional or physical channel.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Codup.co?

We had a B2B and a B2C website, both of which were built on WordPress with WooCommerce plugins, which was not a good setup. We needed to merge two websites into one and build an operation to segregate the information that could be fed to our B2C and B2B customers. WooCommerce offers plugins for managing B2B sales, but these plugins all do the same thing, which is totally unuseful. 

Our specific needs were tricky to execute, especially because it involved importing all the customer and product data over to the unified website, so we hired Codup.co to help us.

SOLUTION

What was the scope of their involvement?

Codup.co helped us with our two main targets. Firstly, they created a fully customized B2B management catalog and product delivery system. Once that was done, the team went on to merge our two websites into one. 

What is the team composition?

We mainly worked with two people, the project manager and the technical lead. We sometimes interfaced with 4–5 people from the technical and legal team.

How did you come to work with Codup.co?

I published a job offer on Codeable, a WordPress freelancer platform. Codup.co supplied the best proposal, so we decided to go with them. 

How much have you invested with them?

We paid $7,000.

What is the status of this engagement?

We started working together about two months ago. The project is on pause at the moment because I still need to finish some steps on our side, but Codup.co has finished 99% of the job.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Seeing the results of the work they did and the changes they made, I would say they did a great job. They were able to solve the issue we were having with our old B2B website, where our customers would often get lost. Codup.co’s work shows promise, and we are hopeful that it will make navigating the website easier for our customers.

How did Codup.co perform from a project management standpoint?

The project management was definitely very good. Codup.co and I both speak English as a second language, so it was sometimes difficult to understand each other. Despite that though, the team did everything to resolve our problems. It was a pleasure to work with them. 

What did you find most impressive about them?

Their technical ability was impressive. They didn't mind that we spent a lot of time discussing what results I wanted to see. They really tried to understand my vision. I didn't expect to find a partner that was efficient and always available to talk about what difficulties we were having.

Are there any areas they could improve?

I don’t know. I’m very satisfied with their services.

They could, however, always improve their pricing. The team could also learn to speak French, though this might be impossible. We had a hard time understanding one other because of our accents, but in the end it was really more of a joke between us and not a serious concern.

Do you have any advice for potential customers?

Take the time to precisely write out what you want. It is very important to explain everything clearly to Codup.co, otherwise you will both lose time.

BACKGROUND

Introduce your business and what you do there.

I’m a comedian. I make written and video content based on my life experiences for people to enjoy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Codup.co?

I needed help creating a website.

SOLUTION

What was the scope of their involvement?

Codup.co developed a website for me where I can post my content, including videos. I showed them a few references, and they built the site starting from there. 

What is the team composition?

I mainly worked with their development team.

How did you come to work with Codup.co?

They contacted me, and I felt they understood what I was looking for with the website. I also liked the previous projects that I saw from them.

How much have you invested with them?

I spent $2,000–$3,000 with them.

What is the status of this engagement?

We worked together from March 2021–June 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They saved me a lot of time and did a great job with elements like icons. I found a couple of bugs, but they’re working with me to fix those. I’m satisfied with the look and feel of the website; I would work with them again in the future.

How did Codup.co perform from a project management standpoint?

Codup.co did a good job. They accommodated whenever I wanted changes made.

What did you find most impressive about them?

They were a good fit and delivered what I asked for.

Are there any areas they could improve?

They could offer ongoing maintenance, but they give support when I need it. Other than that, I don’t think there’s anything Codup.co can improve on.

Do you have any advice for potential customers?

I recommend doing a website mockup to give them a visual of what you want.

BACKGROUND

Introduce your business and what you do there.

I’m the senior web developer of Burning Stick Creative.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Codup.co?

They’ve done multiple projects for us. For one project, we brought them on to help with one of our clients that's a hospital. They wanted to create a message center that could message all of their employees from HR to credentialing departments. They wanted two separate entities of the solution.

This system needed to do SMS, emails, and email signatures. The HR department’s main functionalities needed to be resumés and verifying that individuals had particular certifications and licensing.

SOLUTION

What was the scope of their involvement?

Codup.co created the solution on WordPress. Functionalities include a user dashboard, email and SMS for employees, an initial repository for the pool of users submitting their resumes, and dedicated search and filters. There’s also a resume application management system that allows managers to sort through if individuals are applicable to the position. We have reports and status for the backend users.

Codup.co also provided us with uploaded signatures and a file management system. The file management system has a full structure plus subfolders. There are templates so the hospital can add or remove any parent folders or subfolders. Each and every member of the software system has a dedicated structure to their own account. They can input all their files and download them.

What is the team composition?

I occasionally speak with Asim (CEO & Co-Founder) and Ali K. (Web Developer & Designer) but Ali R. (Project Manager) is my main point of contact.

How did you come to work with Codup.co?

A colleague recommended me to Codup. I gave them a shot and never looked back.

How much have you invested with them?

We’ve invested about $30,000.

What is the status of this engagement?

Our ongoing engagement started around December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve always helped us solve our clients’ issues. Their team has gone through hell with me to finish projects and always delivers. Our clients consistently provide feedback that they love their solutions. The messaging system continued to run and never failed through two hurricanes; that’s extremely vital for the hospital. Codup.co delivered a bulletproof system. They’re worth every penny and are a Godsend. I love working with them.

How did Codup.co perform from a project management standpoint?

We mostly communicate on Trello and Skype. If I need to get ahold of them, I can call or email and they respond very promptly.

What did you find most impressive about them?

They have an excellent ability to understand the root of a problem and be a part of our internal team. They’re truly invested in fulfilling the client’s requirements.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Codup.co puts themselves in your shoes to discover your underlying problem. Their team will go from there to solve your problems.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a company called Svynd. We’re a trading website, so we buy, sell, and trade.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Codup.co?

I needed a partner to build not only a website but also a WordPress plugin for trading.

SOLUTION

What was the scope of their involvement?

Leading up to the website development, we had meetings during which I discussed my goals. Their team learned about my needs and then worked to deliver them.

Codup developed my website and a WordPress plugin for trading. The website enables users to barter. Users pick an item, send a message to its seller, and then there’s back and forth between them. Codup incorporated the trade and fees aspect, which was also important because the fee had to be captured in the trade. As my project is a new idea, we'll have an ongoing relationship.

What is the team composition?

I worked with an array of their team members. Towards the end, I mostly worked with developers.

How did you come to work with Codup.co?

I found Codup because their team created other B2B plugins. I found their company through a WordPress plugin that was similar to the one I needed.

How much have you invested with them?

I've spent under $20,000 on their services.

What is the status of this engagement?

The project started in August 2020, and we finished this version in February 2021. However, this will be an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We'll launch the website for beta testing during which we'll collect feedback to guide additional development. I’m happy with the look of the website and overall satisfied with their work. As a working relationship, it’s been a great success. I’m excited to present the website to customers and launch the final version.

How did Codup.co perform from a project management standpoint?

We use Zoom to communicate. Their team’s energetic and on the ball. I never wait for a response. They’re constantly in contact and if I have a question, I receive a response the same day. Although I’ve lagged a bit, their team has never lagged.

What did you find most impressive about them?

I appreciate their willingness to listen to my ideas. After I initially called them, Codup actually followed up with me. I contacted other companies that were a bit dismissive. They didn’t think highly enough of my project to take it on. Codup not only took on my project but also took it on with great customer service and voracity.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

You need to have a clear vision for what you want. Codup will take it as far as you want but can also help you flesh out your plans and goals. However, you first need to be ready to go.

BACKGROUND

Please describe your company and your position there.

Burning Stick Creative is a creative agency that provides custom / web solutions to our local clients. My position at this company is senior web developer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Codup.co, and what were your goals?

We had a high influx of heavy custom work that I was unable to do by myself without much needed support. So our goal was to hire Codup and talk and walk through the process to achieve the goal of the client to deliver a product to them with all the bells and whistles.

SOLUTION

How did you select Codup.co and what were the deciding factors?

We found them through a company called Codeable, but from there our relationship has sow through the sky and we been using them ever since.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work in detail was to deliver a custom solution to a hospital that fits the needs for their HR and Creds department so they can fulfill all their medical needs.

Project steps was scoping out the project in detail at the very beginning heavily before moving on the project. Key deliverables was a message center, sms and email messaging, outputting someone's creds to see if they're valid.

Technologies used : Wordpress, Twilio.

How many people from the vendor's team worked with you, and what were their positions?

3 people from their team has worked with us closely and their positions are listed below. Asim - CEO Ali Khan - Customer Relations Ali Raza - Project Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Well the project is still ongoing, but we're about to wrap it out. But the first phrase was to input all the forms / fields they clients need, I would say the next phrase would be inputting all the information from the client and heavy testing involved.

Describe their project management style, including communication tools and timelines.

Their project management skills were amazing, even though we have different time schedules. I and they made sure we're communicating with each other at whatever times. Honestly, it was like 24 hours.

But we mainly used Trello / Skype to keep in contact and whatever problems I had, was addressed very quickly and all the timelines I have provided to them was ALWAYS delivered before that.

What did you find most impressive or unique about this company?

Overall, how well they adapted to American customs and our weird life styles on how things were done from our point of view. While they had great insight and gave us great feedback, understanding the client was the best thing and that's why I keep going back to them.

Are there any areas for improvement or something they could have done differently?

I think the language barrier can be in the way sometimes, I wish I could speak in their language so they can fully understand me or my wishes from the client.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO and founder of a media company that specializes in web development, app development, online learning for healthcare by building LMSs, and that type of thing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Codup.co?

We were setting up a membership-class-booking site for our client, an indoor athletic training facility. We were custom building an athletic site so that athletes could purchase monthly memberships with renewed subscriptions to a variety of different classes.  

We were using three WooCommerce plugins: subscriptions, memberships, and bookings to achieve this. The challenge we faced was that WooCommerce Memberships Bookings was not able to track and monitor free sessions each month and limit users to what their subscription/membership covered. We were challenged with adapting the bookings to daily classes and monthly memberships session tiers. And then, allow customers to book classes without going through an entire checkout process each time.

SOLUTION

What was the scope of their involvement?

Codup.co was able to look at all three of the WooCommerce plugins (memberships, subscriptions, and bookings) and build a code that would integrate the three so that a user could easily choose a class, the number of sessions a month (membership), have it renew automatically each month (subscriptions), have the classes monitored and tracked (Bookings and Membership), and switch user back to normal pricing once the session limit was reached (all plugins).  

Every user was different because they started a subscription at a different time. 
The other piece was that every time somebody booked something, they had to go through the whole cart process, even though it’s free. Then they had to check out. It was a big pain. We built in a feature so that when the class was no charge because of membership, the system would circumvent the entire checkout process.

What is the team composition?

I worked with five people including the sales contact. The primary person was the project manager.

How did you come to work with Codup.co?

We go through something called Codeable where you submit your project and a number of people bid on it. I chose them because of their proposal and professionalism.

How much have you invested with them?

We spent $3,000.

What is the status of this engagement?

We worked together from November 2020-January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was so excited when this went live. I was watching it over the weekend and everything was working. It was a wow for me. It’s really good when you get to the end despite little glitches. It’s a really good feeling. They were right there the whole time.

I don’t have any metrics. Watching the client bookings of classes, they have continued. There was no stoppage in classes being booked.

How did Codup.co perform from a project management standpoint?

There was daily communication. We used a project dashboard. I was in constant contact with the project manager. He was on top of this every single day. He was right there. I also got on the call with the developers. As things were getting put together, we had to have round tables. 

I tested on my end too. We’d set up a staging site and they’d show me a part that was ready. I’d go through it and I’d send them screenshots. Every week, we’d go through it and make changes as needed. We pretty much stayed within the scope but there were little changes we had to make.

What did you find most impressive about them?

Codup.co’s enthusiasm for the project was really impressive. I got the feeling that they really enjoyed this project.

Are there any areas they could improve?

There were a couple instances where they kind of anticipated that this is the way I wanted it and it wasn’t really what I wanted. They were little things like the wording of a pop-up message. That’s really the only thing that I saw. It was a nice feature but not something I really needed.

Do you have any advice for potential customers?

Be as detailed as possible in the scope of work. Give as much detail as possible in the whole user flow. Explain exactly what should happen at every step of the way for the user. That worked for us.