Cluedit helps teams turn Salesforce into a system people actually use - across sales, marketing, customer service, and AI-powered workflows. We design, implement, and optimize Salesforce solutions that streamline day-to-day work, connect data across tools, and replace manual handoffs with reliable automation.
What we do
Implement and tailor Sales Cloud to match your real sales process - from inquiry to deal management and repeat sales - while improving visibility and reducing admin work through automation.
Set up marketing automation with Pardot or Marketing Cloud to support lead capture, forms, landing pages, segmentation, and automated customer journeys.
Build Service Cloud setups for multi-channel case intake, better case routing, and a “Customer 360” view for faster resolution.
Support AI and Agentforce readiness by helping teams clarify use cases, clean up CRM foundations, connect relevant data, and prepare Salesforce processes for AI agents.
Salesforce audits (when you need clarity fast)
Already have Salesforce but adoption is low, reporting is messy, or changes feel risky? Cluedit also delivers Salesforce technical audits as an official Salesforce Partner - identifying security gaps, technical debt, data issues, and architectural risks, then providing a clear refactor roadmap.
How we work
Our delivery is built around clear steps and fast feedback loops:
Analysis - understand processes, data, and current systems
Demo / solution design - propose the right cloud(s) and approach
Design - validate the target setup
Implementation - deliver in iterations
Support & enablement - training & post-go-live refinements
What clients typically come to us for
New implementation (Sales / Service / Marketing / AI Agents)
Fixing an over-customized org
Improving data quality, reporting, automations
Connecting SF w/ other systems
If you’re evaluating partners, we’re happy to start with a short discovery to understand your goals and recommend the best next step. Reach out to us --> info@cluedit.hu
Cluedit offers competitive pricing, fitting within client budgets while providing good value for cost. Their projects involve 2-5 team members, focusing on Salesforce implementations that enhance operational efficiency and customer service workflows, contributing to significant process improvements without requiring additional headcount.
Cluedit impressed clients with their deep understanding of business processes, which enabled them to provide tailored recommendations and create solutions that fit operational realities rather than just technical requirements.
Ability to Handle Complex Projects
Cluedit was recognized for their ability to manage complex projects involving multiple stakeholders and systems, effectively connecting platform expertise with broader business process thinking.
Challenges with Instant Development Expectations
While clients were generally satisfied with Cluedit's work, there was a desire for faster development times. However, clients acknowledged that the careful and precise nature of the work justified the time taken.
Proficiency in Salesforce Integrations
Cluedit demonstrated strong expertise in integrating Salesforce with other platforms such as DHL and SAP, effectively automating processes and reducing manual intervention. This integration capability was crucial for clients aiming to streamline operations and enhance efficiency.
Effective Project Management and Communication
Cluedit was praised for their structured project management, clear communication, and responsiveness. They proactively addressed risks and collaborated well with clients, ensuring timely delivery and effective handling of project complexities.
Strong Alignment with Company Values
Clients appreciated Cluedit for aligning well with their company values and providing good value for cost, making them a preferred partner for projects requiring both technical expertise and cultural fit.
Salesforce Implementation for Hobby & Crafts Company
Featured Review
AI AgentsCRM Consulting and SIIT Managed Services
Salesforce AI Integration
$50,000 to $199,999
Feb. 2025 - May 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their transparency and how deeply they understood our business stood out."
Jul 28, 2026
Chief of Operations, Stamperia International Kft
Giovanni Marin Karrara
Verified
Arts, entertainment & music
Budapest, Hungary
11-50 Employees
Online Review
Verified
Cluedit built out a hobby and crafts company's full order-to-cash process natively on Salesforce. The team also integrated DHL and SAP and automated warehouse communication and document generation.
Cluedit automated 48% of the client's order volume, eliminating the need for manual email and document creation for shipping, invoicing, and warehouse coordination. The team had a deep understanding of the client's business and processes, enabling them to provide tailored recommendations.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Chief of Operations of Stamperia International Kft
Describe what your company does in a single sentence.
Stamperia is a leader in the Hobby and Crafts sector, manufacturing and distributing its products through resellers and distributors in more than 63 countries worldwide, with order processing, invoicing, and logistics run through an SAP-based operations backbone.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Cluedit to accomplish?
We wanted to scale our order volume without having to keep growing headcount, and to turn the tribal knowledge our sales reps carried around in their heads into something automated and consistent. The real goal was touchless orders - getting as much of the order lifecycle as possible to run end-to-end without a sales rep needing to manually touch it, which meant connecting Salesforce properly to the real-world systems around it: DHL for shipping, SAP for our ERP and invoicing, and our physical warehouse for fulfillment.
SOLUTION
How did you find Cluedit?
Referral
Why did you select Cluedit over others?
Pricing fit our budget
Company values aligned
How many teammates from Cluedit were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Cluedit built out our full order-to-cash process natively on Salesforce, using Sales Cloud, Service Cloud, Agentforce and Account Engagement together.
Key deliverables included:
End-to-end order validation logic (stock checks, package/quantity matching, exception handling)
A Salesforce-native DHL integration: what used to be manual data entry into DHL's portal - creating customers, packages, and shipments by hand - now happens with a single click inside Salesforce, including full shipment tracking and status visibility with no need to log into DHL at all
A two-way SAP integration syncing customers, contacts, and orders, with clear master/slave rules between systems, pre-validation of billing-ready customer data, and - most recently - fully automated, tax-authority-ready final invoice generation (not just draft invoices)
Automated warehouse communication: since our physical warehouse's own IT/API support was too slow to integrate against directly, Cluedit instead automated the manual side - generating and sending pick/pack and pro forma documentation, and automatically ingesting the warehouse's email replies back into the order record so the whole fulfillment step is fully reportable without needing a formal API
Country-specific document generation (customs paperwork for US/Canada shipments, invoices, shipping labels) generated automatically per order
A dashboard giving full visibility into which orders are running "on rails" automatically vs. which need manual exception handling
Agentforce was implemented to simplify customer case management for our support team.
Exactly 48% of our order volume now completes with zero manual touch; the remaining 52% follows the same automated process until reaching predefined, well-controlled exception points where manual intervention is intentionally required. This is genuinely an ongoing engagement - Cluedit continues to provide support and keeps iterating as our business evolves.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
48% of our order volume now runs fully automated, with no manual intervention needed. Manual email and document creation for shipping, invoicing, and warehouse coordination has essentially disappeared - proformas, invoices, shipping labels, and country-specific paperwork all generate automatically per order. We haven't had to add headcount to handle order-volume growth, the repetitive parts of reps' days have dropped dramatically, and onboarding a new team member is much faster now since the system itself walks them through the process rather than requiring a lengthy handover.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have daily contact with the team. Cluedit flags risks proactively at the start of every phase rather than letting them surface as surprises later, and when something across our wider architecture (not just Salesforce) causes a problem, they dig in and help regardless. For anything Salesforce-driven that touches other vendors or systems, they've effectively taken on the project management role themselves, which has been a big relief.
What was your primary form of communication with Cluedit?
Virtual Meeting
What did you find most impressive or unique about this company?
Their transparency and how deeply they understood our business stood out - not just our Salesforce instance, but our actual processes, our customers, and how our teams work day to day. That understanding is what lets them recommend the right next step instead of just building whatever's asked for.
Are there any areas for improvement or something Cluedit could have done differently?
Sometimes I wish the development could be finished instantly, but I know it takes careful and precise work, so I'm happy to be patient.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
CRM Consulting & SI for Product & Experience Design Studio
CRM Consulting and SI
Salesforce CRM Consulting & Implementation
$10,000 to $49,999
Jan. - May 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What stood out most was Cluedit’s ability to connect platform expertise with real business process thinking."
Jun 23, 2026
CEO, ALT.WERK
Borbála Kralik
Verified
Information technology
Budapest, Hungary
1-10 Employees
Online Review
Verified
Cluedit provided Salesforce Service Cloud consulting and implementation support for a digital product and experience design studio. The team was responsible for discovery, process mapping, and reporting setup.
Cluedit's work helped the client transition from fragmented support handling to a centralized case management model with clearer workflows, better visibility, and improved consistency. The team's structured approach and ability to connect platform expertise with business process thinking stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of ALT.WERK
Describe what your company does in a single sentence.
ALT.WERK is a digital product and experience design studio that combines strategy, research, UX/UI, and emotional design to create digital experiences people connect with and businesses can grow on.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Cluedit to accomplish?
We were leading a digital service redesign project, where a major part of the challenge was not only improving the customer-facing experience, but also modernizing the operational side of customer support.
We brought in Cluedit to help design and implement a Salesforce Service Cloud solution that could centralize case handling, improve internal workflows, and create a stronger foundation for scalable customer service.
SOLUTION
How did you find Cluedit?
Referral
Why did you select Cluedit over others?
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from Cluedit were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Cluedit joined the project to support us with Salesforce Service Cloud consulting and implementation for a customer service transformation project. Their scope included discovery, process mapping, Service Cloud design and configuration, case handling workflows, reporting setup, and advisory on practical AI-supported service opportunities. Their contribution helped connect the operational side of support with the customer experience goals we were driving on the broader project.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Cluedit helped establish a structured operational foundation for customer service. As a result of the project, the client moved from fragmented support handling toward a centralized case management model with clearer workflows, better visibility, and improved consistency in how requests were handled.
From our perspective as the lead partner on the project, their work contributed to several concrete improvements:
more clearly defined service flows and internal responsibilities
reduced process ambiguity during implementation
better reporting visibility around service activity
a stronger operational backbone behind the customer-facing journeys we were designing
a more realistic roadmap for future AI-assisted service improvements
The project also helped the client move toward a setup that could scale more effectively over time, rather than relying on disconnected manual processes.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was strong throughout the collaboration. Cluedit was structured, responsive, and easy to work with, especially in a project that required close coordination between service operations, platform implementation, and customer experience considerations.
We appreciated that they worked like a true project partner rather than a narrow technical supplier. They were thoughtful in workshops, transparent in communication, and able to adapt when priorities or assumptions changed.
What was your primary form of communication with Cluedit?
Virtual Meeting
What did you find most impressive or unique about this company?
What stood out most was Cluedit’s ability to connect platform expertise with real business process thinking. They did not approach Salesforce as a collection of features to implement, but as a tool that needed to fit the operational reality of the client and support the broader service experience we were building. That made them a very valuable partner for us.
Are there any areas for improvement or something Cluedit could have done differently?
There were no major issues in the collaboration.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Salesforce Cloud Consulting Support for Software Dev Co
CRM Consulting and SI
$50,000 to $199,999
Dec. 2025 - May 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They did not just wait for perfectly defined inputs; they helped move decisions forward by asking the right questions."
Jun 17, 2026
CEO, Mindtech Apps
Kralik Tamas
Verified
Information technology
Budapest, Hungary
11-50 Employees
Online Review
Verified
Cluedit provided Salesforce Service Cloud consulting and implementation support for a software development company. The team defined the client's service operation and created a service workflow model.
Cluedit's work created a clearer operational structure on the Salesforce side of the project. They handled the project in a structured and disciplined way, delivering on time, communicating clearly, and collaborating well with the client. Their proactive approach stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Mindtech Apps
Describe what your company does in a single sentence.
Mindtech is a software development partner helping companies build and scale web, mobile, and AI-powered digital products with dedicated engineering teams.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Cluedit to accomplish?
We worked with Cluedit on a broader end-client project where, alongside a custom digital product layer, the client needed a structured Salesforce Service Cloud setup to support customer service operations.
Our goal was to involve a partner who could take ownership of the Salesforce service design side of the project, translate business requirements into a workable process model, and ensure that the CRM layer supported real-life operational needs rather than just technical implementation requirements.
A secondary goal was to get practical guidance on where newer AI supported capabilities, including Agentforce, could support the service workflow in a realistic and useful way.
SOLUTION
How did you find Cluedit?
Referral
Why did you select Cluedit over others?
Pricing fit our budget
Good value for cost
Company values aligned
Other
How many teammates from Cluedit were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Cluedit was responsible for the Salesforce Service Cloud consulting and implementation scope within the wider project. (Mindtech was responsible for the broader digital product scope, including the design and development of a custom web-based service portal and the surrounding workflow experience.)
Cluedit helped define how the service operation should work in practice, how cases should move through the process, how ownership and escalation should be handled, and how Salesforce could support the client’s day-to-day service model in a structured way. A major part of their contribution was turning partially defined business expectations into a clear service workflow model. This included case handling logic, queue structure, routing principles, role and responsibility mapping, and the configuration approach needed to support those processes in Service Cloud. They also helped shape reporting visibility and operational logic so the client would not just have a functioning system, but one that was manageable and scalable. In addition to the core implementation, Cluedit also provided advisory input on selected AI supported opportunities in the service flow (like Agentforce related ideas).
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Cluedit’s work created a much clearer operational structure on the Salesforce side of the project. One of the biggest improvements was that service workflows became more defined and more scalable than they had been at the start of the engagement.
Outcomes were: a clearer case handling model with better routing and ownership, a Service Cloud setup closely aligned with the service responsibilities and handoff points, improved process visibility for the client, identification of new AI support opportunities within the service workflows
From our perspective, the key success factor was that Cluedit helped turn service-related ambiguity into a structured operating model inside Salesforce. That had a direct impact on the quality and usability of the overall solution.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Cluedit handled the project in a structured and disciplined way. They delivered on time, communicated clearly, and were proactive when requirements needed clarification. They did not just wait for perfectly defined inputs; they helped move decisions forward by asking the right questions and identifying gaps early. They also collaborated well with our team throughout the engagement, especially where Salesforce decisions had implications for the product and workflow layer we were building in parallel.
What was your primary form of communication with Cluedit?
Email or Messaging App
What did you find most impressive or unique about this company?
From our perspective, we were delivering the broader digital product and workflow experience, so it was especially valuable to work with a partner who could shape the Salesforce Service Cloud side in a way that supported the bigger picture, not just their own scope in isolation.
Are there any areas for improvement or something Cluedit could have done differently?
Overall, the collaboration was very strong.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-3 of
3 Reviews
Our Story
Cluedit was founded with a clear idea: companies should not have to choose between Salesforce expertise, business understanding, and practical delivery. We help clients get more value from Salesforce without overcomplicating the journey. Our team of experts combines CRM consulting, implementation, integration, and adoption support to turn complex Salesforce needs into usable systems, clear processes, and measurable improvements.
Meet the Team
Árpád KákonyiFounder & CEO
Árpád is the founder and CEO of Cluedit. He leads the company’s Salesforce consulting and delivery direction, combining technical understanding with a practical focus on business processes, client needs, and long-term CRM value.
What Sets Us Apart
Salesforce Focus, Business First
We do not treat Salesforce as a technical setup only. We help clients clarify their sales, service, and operational processes first, then shape Salesforce around real business needs, user adoption, reporting, and long-term scalability.
Lean Partner for Complex Needs
Cluedit is built for companies and agencies that need a flexible Salesforce partner without the overhead of a large consultancy. We can support discovery, implementation, customization, integration, and ongoing improvements.
Ready for AI-driven CRM
As Salesforce moves toward Agentforce and AI-powered workflows / agentic workflow, clean CRM foundations matter more than ever. We help teams prepare their data, processes, automations, and user journeys so AI can support real business outcomes.
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