Managed IT Services for Gambling Prevention Charity
- Cybersecurity IT Managed Services Other IT Consulting and SI
-
Breach Detection & Incident Response
+12
- Confidential
- Oct. 2019 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Their ability to operate both as a hands‑on IT support partner and as a strategic adviser made them uniquely valuable."
- Non-profit
- London, England
- 51-200 Employees
- Online Review
- Verified
CloudTech24 provides managed IT support and Microsoft 365 administration for a gambling prevention charity. The team manages the client's tenancy, user accounts, licensing, and security compliance.
CloudTech24 has reduced support incident volume and improved service visibility through structured reporting. Their project management is structured, consistent, and transparent. They are highly responsive to the client's needs and deliver work within agreed timelines.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office & System Manager of GambleAware
Describe what your company does in a single sentence.
GambleAware was the leading charity working to keep people safe from gambling harms. As a commissioner, we delivered prevention and treatment services for gambling harms in Great Britain.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire CloudTech24 to accomplish?
- Unifying service into a reliable fully Cloud managed IT suppport
- Improving system performance and receiving timely technical support
- Strengthening cybersecurity and monitoring
- Insuring compliance
SOLUTION
How did you find CloudTech24?
Tender
Why did you select CloudTech24 over others?
- High ratings
- Great culture fit
- Good value for cost
- Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Scope of Work
CloudTech24 provided fully managed IT support and Microsoft 365 systems administration for our organisation. Their responsibilities covered day‑to‑day operational management, strategic oversight, and technical assurance across our digital estate. The scope included:
1. Microsoft 365 Administration & Management:
Ongoing configuration and maintenance of our Microsoft 365 tenancy.
User account lifecycle management (creation, modification, deactivation).
Licensing reviews, allocation, and optimisation to ensure cost‑effectiveness.
Support for Exchange Online, SharePoint Online, OneDrive, Teams, and associated workloads.
2. Security, Compliance & Device Management:
Management of conditional access policies, MFA enforcement, and security baselines.
Monitoring and remediation of identity, data‑loss prevention, and security alerts.
Device management via Microsoft Intune, including compliance policies and automated deployment profiles.
Regular reviews of system vulnerabilities with recommended actions.
3. Helpdesk & Technical Support:
Provision of a responsive helpdesk for staff across the organisation.
Troubleshooting device issues, software problems, Microsoft 365 applications, and account access.
Incident management and resolution, with escalation to senior engineers where necessary.
4. Infrastructure Monitoring & Maintenance:
Proactive monitoring of systems, services, and endpoints to detect issues early.
Automated patching and system updates to maintain compliance and security posture.
Backup and continuity assurance for key cloud workloads.
5. Strategic IT Guidance:
Periodic technical reviews and recommendations for improvements.
Advisory input on IT governance, cybersecurity controls, and best‑practice configurations.
Support during transitions, including end‑of‑service planning and risk mitigation steps.
Summary of Deliverables
CloudTech24 delivered a comprehensive managed service that provided stability, security, and assurance across our IT environment. Key deliverables included:
Operational Deliverables:
A fully managed helpdesk service with incident logging, tracking, and resolution.
Continuous IT infrastructure monitoring and automated health checks.
Regular updates, patches, and security hardening across all managed devices.
Microsoft 365 Deliverables:
Correctly configured user accounts, permissions, and licenses.
Administration of Teams, SharePoint, Exchange, and collaboration tools.
Monitoring and management of M365 security alerts and compliance dashboards.
Security & Compliance Deliverables:
Enforced MFA, conditional access policies, and secure device compliance rules.
Routine security reviews with recommended remediation steps.
Managed endpoint protection and vulnerability oversight.
Documentation & Reporting:
Systems documentation relating to configurations, assets, and security controls.
Regular service reports, status updates, and advisory guidance.
Contribution to IT governance and operational planning.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
CloudTech24 delivered several measurable outcomes that clearly demonstrated progress, operational improvement, and strengthened security across our environment:
- Reduced support incident volume and faster resolution times:
Over the course of the engagement, day‑to‑day technical issues became less frequent and were resolved more efficiently, reflecting improved system stability and proactive management. - Improved service visibility through structured reporting:
The monthly service review reports provided clear metrics on ticket trends, system performance, and compliance status, giving us quantifiable evidence of steady operational improvement. - Enhanced cybersecurity posture with measurable reductions in risk:
The monthly cybersecurity report detailed actual threats detected, actions taken, and confirmed resolutions. This provided measurable indicators of risk reduction, faster response times, and the effectiveness of CloudTech24’s security monitoring. - Consistent governance through weekly review meetings:
Our weekly meetings ensured issues were addressed promptly, actions were completed on time, and ongoing improvements were implemented. This regular cadence directly contributed to improved service reliability and measurable progress month‑to‑month. - Greater compliance and device health score:
Through ongoing Intune and security policy management, device compliance steadily improved, reducing the number of non‑compliant endpoints and strengthening overall organisation readiness.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
CloudTech24’s project management was structured, consistent, and transparent. They used a combination of scheduled governance meetings, documented action plans, and clear communication to ensure that every element of the service was delivered on time and aligned with our operational needs.
They were reliable in delivering work within agreed timelines, supported by our weekly meetings, where open tickets, priorities, and upcoming tasks were reviewed. Their monthly service review reports provided a comprehensive overview of progress, outstanding items, and service trends, which reinforced accountability and helped maintain momentum.
CloudTech24 was also highly responsive to our specific needs. They adapted quickly when priorities changed, provided clear technical advice, and demonstrated a strong understanding of governance, compliance, and organisational risk. Their ability to translate technical requirements into practical, actionable steps made collaboration straightforward.
Example Projects That Demonstrate Their Approach
1. Development of an Information Security Policy
CloudTech24 supported the creation of a refreshed information security policy by reviewing our existing practices, identifying gaps in our security controls, and providing structured recommendations. They delivered draft documentation on time, incorporated feedback promptly, and ensured the final policy aligned with Microsoft 365 security capabilities and best practices. Their clarity and speed helped us strengthen our governance framework efficiently.
2. Retention Labels & SharePoint Compliance Project
When we needed to implement retention labels across SharePoint, CloudTech24 managed the work as a defined mini‑project. They assessed our document libraries, proposed suitable retention structures, configured the required labels and policies, and provided clear documentation for operational use. The work was completed within the expected timeframe, and they proactively flagged areas where improvements would support future compliance.
3. Business Continuity & Cybersecurity Improvements
CloudTech24 helped us enhance business continuity by reviewing our existing technical resilience, identifying vulnerabilities, and implementing more robust security configurations across endpoints and cloud services. The outputs were also reflected in the monthly cybersecurity report, which detailed threats encountered, actions taken, and final resolutions. This ongoing process gave us measurable, month‑to‑month reassurance that risks were being properly managed.
Overall, CloudTech24 delivered consistently, communicated effectively, and responded rapidly and professionally whenever we required support or strategic input.
What was your primary form of communication with CloudTech24?
In-Person Meeting
What did you find most impressive or unique about this company?
What stood out most about CloudTech24 was their combination of technical depth, responsiveness, and structured governance. Their ability to operate both as a hands‑on IT support partner and as a strategic adviser made them uniquely valuable. They consistently demonstrated a strong understanding of Microsoft 365, cybersecurity, and operational best practices, but what set them apart was how clearly and proactively they communicated.
Their weekly meetings, monthly service reviews, and detailed cybersecurity reporting created a level of transparency and accountability that we found exceptional. This meant we always knew what had been completed, what risks had been addressed, and what actions were planned next.
In addition, they showed a notable ability to take complex requirements, such as developing an information security policy, implementing retention labels on SharePoint, or strengthening business continuity, and break them down into well‑managed, achievable steps. Their combination of clear communication, reliable delivery, and strategic insight made their service stand out from other IT providers.
Here is a polished, Clutch‑ready response you can paste directly into the review: *** ## ✅ **How likely are you to recommend CloudTech24? Please explain your rating.** I would be **highly likely to recommend CloudTech24**. Throughout the entire engagement, they consistently demonstrated reliability, technical expertise, and a clear understanding of our operational needs. Their communication was always structured and proactive, supported by weekly meetings, monthly service reviews, and detailed cybersecurity reporting that gave us complete visibility and confidence in the work being delivered. They responded quickly whenever support was needed, managed projects effectively, and provided strong strategic guidance across governance, security, and Microsoft 365 management. Because of their professionalism, consistency, and the measurable improvements they delivered, I would confidently recommend CloudTech24 to any organisation looking for a dependable and knowledgeable managed IT provider.
Are there any areas for improvement or something CloudTech24 could have done differently?
Honestly, no. Throughout the engagement, CloudTech24 were consistently reliable, responsive, and proactive. They delivered all agreed work on time, communicated clearly, and provided strong technical guidance supported by structured reporting. Their weekly updates, monthly service reviews, and detailed cybersecurity reports meant there was always full visibility and control. We did not identify any areas where they fell short or where improvements were needed.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
