CloudTech24

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Marketing Labs, a digital marketing agency offering services such as SEO, PPC, CRO, branding, content, social media marketing, and website design to help businesses grow online with targeted, measurable strategies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CloudTech24 to accomplish for Marketing Labs?

Our relationship with CloudTech24 isn't a traditional client/supplier arrangement. We've worked alongside them in an ongoing capacity, with the shared objective of supporting their business's digital performance and ensuring their clients get the best possible outcomes.

SOLUTION

Can you describe the scope of work CloudTech24 has handled for this project?

We work with CloudTech24 on an ongoing basis, and the scope has evolved naturally over time. The focus has always been on collaboration, mutual support, and helping their business and clients get the right results.

What is the team composition?

We work with multiple teammates from CloudTech24.

How do you communicate with CloudTech24?

We communicate through in-person meetings, virtual meetings, and emails or messaging apps.

How did you come to work with CloudTech24?

I already knew CloudTech24.

What is the status of this engagement?

We started working with CloudTech24 in March 2024, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Given that this is a long-standing partnership rather than a discrete project, we haven't measured success through specific KPIs or deliverables. The measure of success for us is simpler than that - a relationship that has lasted years, built on trust, good communication, and a shared commitment to doing the best for the businesses and people involved. That speaks for itself. Having reliable, trustworthy partners in your network has a direct impact on how confidently you can operate and grow. Knowing that CloudTech24 is in your corner, and that they'll handle things professionally and with care, removes friction and gives you the headspace to focus on your own clients. There have been plenty of moments over the years where having a dependable partner like CloudTech24 has made a real difference, whether that's being responsive when something needs quick attention or simply being the kind of team you can pick up the phone and trust to handle things properly.

How did CloudTech24 perform from a project management standpoint?

CloudTech24 always delivers on time.

What did you find most impressive or unique about them?

CloudTech24 has consistently shown up, communicated well, and done right by the people they work with — which, from a partner's perspective, is exactly what you want to see. The team is very friendly, down to earth, and helpful.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the Office & System Manager of GambleAware

Describe what your company does in a single sentence.

GambleAware was the leading charity working to keep people safe from gambling harms. As a commissioner, we delivered prevention and treatment services for gambling harms in Great Britain.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CloudTech24 to accomplish?

• Unifying service into a reliable fully Cloud managed IT suppport
• Improving system performance and receiving timely technical support
• Strengthening cybersecurity and monitoring
• Insuring compliance

SOLUTION

How did you find CloudTech24?

Tender

Why did you select CloudTech24 over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables. 
Scope of Work
CloudTech24 provided fully managed IT support and Microsoft 365 systems administration for our organisation. Their responsibilities covered day‑to‑day operational management, strategic oversight, and technical assurance across our digital estate. The scope included:

1. Microsoft 365 Administration & Management:
Ongoing configuration and maintenance of our Microsoft 365 tenancy.
User account lifecycle management (creation, modification, deactivation).
Licensing reviews, allocation, and optimisation to ensure cost‑effectiveness.
Support for Exchange Online, SharePoint Online, OneDrive, Teams, and associated workloads.
2. Security, Compliance & Device Management:
Management of conditional access policies, MFA enforcement, and security baselines.
Monitoring and remediation of identity, data‑loss prevention, and security alerts.
Device management via Microsoft Intune, including compliance policies and automated deployment profiles.
Regular reviews of system vulnerabilities with recommended actions.
3. Helpdesk & Technical Support:
Provision of a responsive helpdesk for staff across the organisation.
Troubleshooting device issues, software problems, Microsoft 365 applications, and account access.
Incident management and resolution, with escalation to senior engineers where necessary.
4. Infrastructure Monitoring & Maintenance:
Proactive monitoring of systems, services, and endpoints to detect issues early.
Automated patching and system updates to maintain compliance and security posture.
Backup and continuity assurance for key cloud workloads.
5. Strategic IT Guidance:
Periodic technical reviews and recommendations for improvements.
Advisory input on IT governance, cybersecurity controls, and best‑practice configurations.
Support during transitions, including end‑of‑service planning and risk mitigation steps.
 
Summary of Deliverables
CloudTech24 delivered a comprehensive managed service that provided stability, security, and assurance across our IT environment. Key deliverables included:

Operational Deliverables:
A fully managed helpdesk service with incident logging, tracking, and resolution.
Continuous IT infrastructure monitoring and automated health checks.
Regular updates, patches, and security hardening across all managed devices.
Microsoft 365 Deliverables:
Correctly configured user accounts, permissions, and licenses.
Administration of Teams, SharePoint, Exchange, and collaboration tools.
Monitoring and management of M365 security alerts and compliance dashboards.
Security & Compliance Deliverables:
Enforced MFA, conditional access policies, and secure device compliance rules.
Routine security reviews with recommended remediation steps.
Managed endpoint protection and vulnerability oversight.
Documentation & Reporting:
Systems documentation relating to configurations, assets, and security controls.
Regular service reports, status updates, and advisory guidance.
Contribution to IT governance and operational planning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CloudTech24 delivered several measurable outcomes that clearly demonstrated progress, operational improvement, and strengthened security across our environment:

1. Reduced support incident volume and faster resolution times:
   Over the course of the engagement, day‑to‑day technical issues became less frequent and were resolved more efficiently, reflecting improved system stability and proactive management.
2. Improved service visibility through structured reporting:
   The monthly service review reports provided clear metrics on ticket trends, system performance, and compliance status, giving us quantifiable evidence of steady operational improvement.
3. Enhanced cybersecurity posture with measurable reductions in risk:
   The monthly cybersecurity report detailed actual threats detected, actions taken, and confirmed resolutions. This provided measurable indicators of risk reduction, faster response times, and the effectiveness of CloudTech24’s security monitoring.
4. Consistent governance through weekly review meetings:
   Our weekly meetings ensured issues were addressed promptly, actions were completed on time, and ongoing improvements were implemented. This regular cadence directly contributed to improved service reliability and measurable progress month‑to‑month.
5. Greater compliance and device health score:
   Through ongoing Intune and security policy management, device compliance steadily improved, reducing the number of non‑compliant endpoints and strengthening overall organisation readiness. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CloudTech24’s project management was structured, consistent, and transparent. They used a combination of scheduled governance meetings, documented action plans, and clear communication to ensure that every element of the service was delivered on time and aligned with our operational needs.

They were reliable in delivering work within agreed timelines, supported by our weekly meetings, where open tickets, priorities, and upcoming tasks were reviewed. Their monthly service review reports provided a comprehensive overview of progress, outstanding items, and service trends, which reinforced accountability and helped maintain momentum.

CloudTech24 was also highly responsive to our specific needs. They adapted quickly when priorities changed, provided clear technical advice, and demonstrated a strong understanding of governance, compliance, and organisational risk. Their ability to translate technical requirements into practical, actionable steps made collaboration straightforward.

Example Projects That Demonstrate Their Approach
1. Development of an Information Security Policy
CloudTech24 supported the creation of a refreshed information security policy by reviewing our existing practices, identifying gaps in our security controls, and providing structured recommendations. They delivered draft documentation on time, incorporated feedback promptly, and ensured the final policy aligned with Microsoft 365 security capabilities and best practices. Their clarity and speed helped us strengthen our governance framework efficiently.

2. Retention Labels & SharePoint Compliance Project
When we needed to implement retention labels across SharePoint, CloudTech24 managed the work as a defined mini‑project. They assessed our document libraries, proposed suitable retention structures, configured the required labels and policies, and provided clear documentation for operational use. The work was completed within the expected timeframe, and they proactively flagged areas where improvements would support future compliance.

3. Business Continuity & Cybersecurity Improvements

CloudTech24 helped us enhance business continuity by reviewing our existing technical resilience, identifying vulnerabilities, and implementing more robust security configurations across endpoints and cloud services. The outputs were also reflected in the monthly cybersecurity report, which detailed threats encountered, actions taken, and final resolutions. This ongoing process gave us measurable, month‑to‑month reassurance that risks were being properly managed.

Overall, CloudTech24 delivered consistently, communicated effectively, and responded rapidly and professionally whenever we required support or strategic input. 

What was your primary form of communication with CloudTech24?

In-Person Meeting

What did you find most impressive or unique about this company?

What stood out most about CloudTech24 was their combination of technical depth, responsiveness, and structured governance. Their ability to operate both as a hands‑on IT support partner and as a strategic adviser made them uniquely valuable. They consistently demonstrated a strong understanding of Microsoft 365, cybersecurity, and operational best practices, but what set them apart was how clearly and proactively they communicated.

Their weekly meetings, monthly service reviews, and detailed cybersecurity reporting created a level of transparency and accountability that we found exceptional. This meant we always knew what had been completed, what risks had been addressed, and what actions were planned next.

In addition, they showed a notable ability to take complex requirements, such as developing an information security policy, implementing retention labels on SharePoint, or strengthening business continuity, and break them down into well‑managed, achievable steps. Their combination of clear communication, reliable delivery, and strategic insight made their service stand out from other IT providers. 

Here is a polished, Clutch‑ready response you can paste directly into the review:  ***  ## ✅ **How likely are you to recommend CloudTech24? Please explain your rating.**  I would be **highly likely to recommend CloudTech24**. Throughout the entire engagement, they consistently demonstrated reliability, technical expertise, and a clear understanding of our operational needs. Their communication was always structured and proactive, supported by weekly meetings, monthly service reviews, and detailed cybersecurity reporting that gave us complete visibility and confidence in the work being delivered.  They responded quickly whenever support was needed, managed projects effectively, and provided strong strategic guidance across governance, security, and Microsoft 365 management. Because of their professionalism, consistency, and the measurable improvements they delivered, I would confidently recommend CloudTech24 to any organisation looking for a dependable and knowledgeable managed IT provider.

Are there any areas for improvement or something CloudTech24 could have done differently?

Honestly, no. Throughout the engagement, CloudTech24 were consistently reliable, responsive, and proactive. They delivered all agreed work on time, communicated clearly, and provided strong technical guidance supported by structured reporting. Their weekly updates, monthly service reviews, and detailed cybersecurity reports meant there was always full visibility and control. We did not identify any areas where they fell short or where improvements were needed. 

BACKGROUND

Introduce your business and what you do there.

I’m the GM of APAC and global operations at Festive Road. We offer consulting and outsourcing services to travel and expense buyers worldwide, helping organizations optimize their travel and expense management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CloudTech24?

We needed help keeping our client, company, and people’s confidential data safe and secure. We also wanted to ensure our team had strong, proactive IT support and that our systems enabled us to do our best work for clients in a productive, efficient, and safe way.

SOLUTION

What was the scope of their involvement?

CloudTech24 provides IT support services worldwide. Their work includes help desk support, cybersecurity, system monitoring, and proactive IT advice.

What is the team composition?

We work with 2–5 teammates from CloudTech24.

How did you come to work with CloudTech24?

We found them through an online search. We chose them because their pricing fit our budget, they had a great culture fit, and they offered good value for the cost. In addition, they won an RFP process for IT support services.

How much have you invested with them?

--

What is the status of this engagement?

We started working with them in February 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CloudTech24’s work has led to improvements in the quality and speed of IT support services and IT security. Overall, we’ve seen positive changes in response times and a reduction in IT-related issues compared to the prior IT support service.

How did CloudTech24 perform from a project management standpoint?

They deliver on time and have strong communication and support throughout our go-live process. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

CloudTech24 is easy to work with and very open, honest, and accessible. They provide high-quality advice, excellent IT support, and fast service.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the Chief Technology Officer of Sokin

Describe what your company does in a single sentence.

We remove the borders, barriers and burdens of international payments.

We exist to support businesses succeed on the global stage, by removing friction to international trade. We’ve brought exciting financial and technical talent from across the globe together to produce products that empower our clients at home and abroad. We strive to build what’s next in global payments and banking.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CloudTech24 to accomplish?

• We hired Cloudtech24 to strenghthen our cybersecurity posture, improve system monitoring and ingrate parts of our infrastructure to a more secure cloud environment

SOLUTION

How did you find CloudTech24?

• Online Search
• Referral
• Clutch Site

Why did you select CloudTech24 over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CloudTech24 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Cloudtech24 conducted an audit of our existing IT infrastructure and identified several security and performance gaps. Their team implemented managed cloud environment, configuration and optimization of our microsoft 365 environment and implemented automated backup and recovery processes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After implementation, system performance improved and we experience fewer downtime incidents. security visibility also improved significantly due to the monitoring tools and incident detection systems implemented by their team

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well organized with reguolar updates and scheduled meetings. The team was responsive to our technical questions and delivered the key milestones within the expected timeline.

What was your primary form of communication with CloudTech24?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive approach to IT management stood out. instead of waiting for problems to occur, They actively monitor systems and address potential issues early.

Are there any areas for improvement or something CloudTech24 could have done differently?

More technical documentation at the implementation phase would have helped our internal IT staff manage some configurations independently.

BACKGROUND

Please describe your company and position.

I am the CEO of giffgaff

Describe what your company does in a single sentence.

Back in 2009, giffgaff set out to challenge the status quo in telecoms. We simply believed that people deserved better. With a mindset rooted in mutuality, we tore up the rule book in pursuit of creating a mobile service provider that people loved. Delivering value, flexibility and simplicity for our members became our obsession, in a way that was truly sustainable. Today we describe that as being ‘Up to Good.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CloudTech24 to accomplish?

• We hired CloudTech24 to migrate our internal systems to a more scalable cloud infrastructure and improve server performance and reliability.

SOLUTION

How did you find CloudTech24?

• Online Search
• Referral
• Clutch Site

Why did you select CloudTech24 over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CloudTech24 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved auditing our existing infrastructure, migrating workloads to a cloud environment, configuring automated backups, and implementing monitoring systems. They also optimized our server performance and ensured improved security configurations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced a 35% improvement in system performance and significantly reduced downtime across our platforms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well organized. The team maintained consistent communication and delivered all milestones within the agreed timeframe. They were responsive whenever we needed adjustments or clarification

What was your primary form of communication with CloudTech24?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical expertise and ability to quickly identify infrastructure issues stood out the most.

Are there any areas for improvement or something CloudTech24 could have done differently?

Providing more detailed documentation after project completion would have been helpful for our internal team.

BACKGROUND

Please describe your company and position.

I am the Head of Corporate Operations of a sustainability consultancy.

Describe what your company does in a single sentence.

Sustainability consultancy for real assets backed by technology

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CloudTech24 to accomplish?

• Gobal coverage
• IT Managed Service Porivder

SOLUTION

How did you find CloudTech24?

Online Search

Why did you select CloudTech24 over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

ongoing IT managed services on a global scale

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

n/a

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Response time is swift

Project management is dilligent and deliver on time

What was your primary form of communication with CloudTech24?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

...

Are there any areas for improvement or something CloudTech24 could have done differently?

nothing to note

BACKGROUND

Please describe your company and position.

I am the CEO of Zone & Co

Describe what your company does in a single sentence.

Our highly flexible platform enhances out-of-the-box ERP capabilities, offering maximum visibility and control over company operations. From complex billing & revenue recognition to AP automation and advanced FP&A reporting, Zone's unified platform integrates seamlessly with leading ERP software, adapting precisely to evolving needs. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CloudTech24 to accomplish?

• Our objective was to optimize the performance of our cloud infrastructure and improve system reliability.

SOLUTION

How did you find CloudTech24?

• Online Search
• Referral
• Clutch Site

Why did you select CloudTech24 over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CloudTech24 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team optimized server resources, configured load balancing, and implemented monitoring systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website loading speed improved by about 40%, and system stability improved during high traffic periods.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They communicated effectively and delivered milestones within the expected timeline.

What was your primary form of communication with CloudTech24?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical expertise and efficient problem-solving approach stood out.

Are there any areas for improvement or something CloudTech24 could have done differently?

Providing more performance reports would help track long-term improvements.

BACKGROUND

Please describe your company and position.

I am the A member of the workforce at GSK of GSK

Describe what your company does in a single sentence.

We are uniting science, technology and talent to get ahead of disease together

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CloudTech24 to accomplish?

• Our main objective was to secure sensitive patient data and reduce the risk of unauthorized access to internal systems
• Our main objective was to secure sensitive patient data and reduce the risk of unauthorized access to internal systems

SOLUTION

How did you find CloudTech24?

• Online Search
• Clutch Site

Why did you select CloudTech24 over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CloudTech24 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work included security assessments, installation of endpoint protection software, backup configuration, and network monitoring. They also helped optimize our internal infrastructure so our clinical applications could run more reliably.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our systems became significantly more stable and we experienced fewer disruptions in daily operations. Security monitoring also improved, which helped us feel more confident in the protection of patient data

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It started with a system evaluation and gradually moved into implementing improved security controls and network monitoring solutions,the engagement focused on improving security and reliability within our existing infrastructure.

What was your primary form of communication with CloudTech24?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to explain technical concepts in simple language was very helpful. Our staff does not have deep technical knowledge, so their communication style made it easier for us to understand the improvements being made.

Are there any areas for improvement or something CloudTech24 could have done differently?

No major issues stood out during the engagement. In the future, additional training sessions for staff could be helpful to further improve awareness of cybersecurity best practices.

BACKGROUND

Introduce your business and what you do there.

I’m the IT and systems manager of an independent B Corp-certified tea company specializing in innovative tea blends. We offer over 100 varieties through retail stores, a D2C website, and wholesale partnerships, with a strong focus on sustainability and customer experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CloudTech24 to accomplish for Bird & Blend Tea?

We needed help with Google Workspace licensing.

SOLUTION

What was the scope of their involvement?

CloudTech24 has provided and managed software licensing for Google Workspace Business Plus and Cloud Identity Premium.

What is the team composition?

We’ve worked with one teammate from CloudTech24.

How did you come to work with CloudTech24?

We found them through an online search. We chose them over other IT service providers because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

The engagement lasted from February 2025–March 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CloudTech24 has kept our licensing costs to a minimum and has made the transfer of tenants seamless. We’ve reduced costs by 5%.

How did CloudTech24 perform from a project management standpoint?

We communicate with CloudTech24 via email and messaging apps.

What did you find most impressive about them?

CloudTech24’s speedy response to questions is impressive. They provide good service and are friendly. They’re not pushy at all. They also offer good prices and are fair.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and Chief Executive Officer (CEO) of DataArt

Describe what your company does in a single sentence.

DataArt is a global software engineering firm that delivers breakthrough data, analytics, and AI platforms for the world’s most demanding organizations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CloudTech24 to accomplish?

• We needed to migrate our on-premises data centers to a cloud environment

SOLUTION

How did you find CloudTech24?

• Online Search
• Referral
• Clutch Site

Why did you select CloudTech24 over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CloudTech24 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to migrate our on-premises data centers to a cloud environment, optimize our cloud architecture for scalability and security, and establish ongoing monitoring and support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Initially, there were some challenges with data migration speed, but CloudTech24 quickly identified the bottlenecks and implemented effective solutions, minimizing downtime.They provided cloud infrastructure management, migration services, and ongoing support for our enterprise applications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Effective project management of CloudTech24 involves careful planning, execution, and monitoring to ensure cloud solutions are delivered on time, within scope, and budget, while meeting quality and stakeholder expectations.

What was your primary form of communication with CloudTech24?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team demonstrated deep technical expertise and a proactive approach. They communicated clearly throughout the project, met deadlines, and tailored solutions specific to our needs.

Are there any areas for improvement or something CloudTech24 could have done differently?

We appreciate their ongoing support and look forward to collaborating on future projects.