Cleverkites

BACKGROUND

Please describe your company and position.

I am the Executive Management of Scuba by Design

Describe what your company does in a single sentence.

Scuba Diving classes and dive experiences

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cleverkites to accomplish?

• Over the last three years we have partnered with the Cleverkites team to build and grow a robust ecommerce site.

SOLUTION

How did you find Cleverkites?

• Online Search
• Other

Why did you select Cleverkites over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Cleverkites were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Despite a demanding timeframe, they delivered a visually immersive and compelling multi-platform user experience which exceeded our expectations. Customers comment often on ease of use and the professional quality of the site.

The team collaborates with our in-house content/ design architecture team on an ongoing basis as the business grows. They are quick to respond to issues and questions despite the 12-hour time difference, providing creative options and implementation recommendations. Turnaround time on new feature requests is excellent and solutions are always cost-effective/ within budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All sales are online only and the business has doubled year over year.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team collaborates with our in-house content/ design architecture team on an ongoing basis as the business grows. They are quick to respond to issues and questions despite the 12-hour time difference, providing creative options and implementation recommendations. Turnaround time on new feature requests is excellent and solutions are always cost-effective/ within budget.

It's unusual to find an agency that has both quality design and high-end technical capabilities, let alone one that has become a trusted partner.

What was your primary form of communication with Cleverkites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Remote work can be challenging, but that is not the case with Cleverkites.  They are extremely professional, communication is easy, and they continue to provide outstanding implementation results.

Are there any areas for improvement or something Cleverkites could have done differently?

None - we have been very happy throughout the process of multiple project implementations.