Clavis Technologies

BACKGROUND

Please describe your company and your position there.

I manage all existing and new properties for the Indian School of Business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clavis Technologies, and what were your goals?

I manage 5 properties for a busness school, which means managing over 10 documents per property per annum to ensure compliance, property taxes, lease and other complexities. This manual task takes dozens of excel sheets and days of management for a job that should not take more than day or so.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed a development partner that understood our needs and knew how to solve the complex problems that we face while managing these properties. Our priority was reducing time and effort while increasing transparency.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Team Clavis understood our problem imediately. They proposed a system that would bring our old property documents online and help us automate all calculations and compliances annually, reducing manual effort to the minimum.

How many people from the vendor's team worked with you, and what were their positions?

The company provided us a project manager, two test engineers, three developers and one user experience designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

What took days to just calculate and fill out in terms of taxes and compliances was automatic! Our entire team could now focus on scouting newer properties and ensuring that we met our compliance, taxation, billing and other deadlines.

Describe their project management style, including communication tools and timeliness.

They used tools to help us understand when a particular part of our solution will be delivered with timelines and updates.

What did you find most impressive or unique about this company?

The team was very professional and gave us constant updates about what was going on. We did not feel lost at any point even though most of us were not that tech savvy.

Are there any areas for improvement or something they could have done differently?

As a thir-party vendor, I do not think we have any complaints whatsoever. Great job!

BACKGROUND

Please describe your company and your position there.

I am the Editor for Indian and South East Asia for an international B2B media group

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clavis Technologies, and what were your goals?

Decentralized content was leading to a productivity loss. We had to search for all sorts of content from text, images, videos, PDFs etc. from disparate locations, repositories and file systems.

The objective was to have a single central repository that made it easy to retrieve, use and re-use the content

SOLUTION

How did you select Clavis Technologies and what were the deciding factors?

They understood what we wanted. Their costing was competitive, their experience and references from clients in the media industry gave us confidence that they could deliver.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The three parts of the scope included:

1. Creation of a Digital Asset Management system that could store all of our existing assets
2. Ability to upload new assets and retrieve them
3. Migration and organizing all our existing data in new DAM Clavis gave us access to their demo server where they would make the DAM available at each milestone every couple of weeks.

We were able to test and try it out in real time till the full system was ready including the admin logins and the web portal. The technology used was open source with customizations as per our requirements.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of: 1 project manager 1 designer 4 developers 1 tester

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They promised delivery in 3 months and they delivered. The features and flexibility of the DAM were more than we asked for which was a pleasant surprise. We were able to track each stage of the project.

They PM was amazing, he kept us informed and gave us demos at each milestone, made sure all the feedback we gave was included. A very pleasant experience.

Describe their project management style, including communication tools and timelines.

The project was very well organized. We were explained each step staring from the UI design where we gave our feedback. Each milestone deliverable has a list of requirements.

There was full transparency on which resources were working on which tasks. They gave us access to JIRA and we could access all the details over the three month project period till they did the data upload / migration and went live.

What did you find most impressive or unique about this company?

Clavis had a good understanding of our requirements as a media company. I loved their clear communication, meeting of commitments and transparency.

Are there any areas for improvement or something they could have done differently?

Due to Covid, some challenges due to their home connections during demos. But not a big issue.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a service solution company. We operate two brands that work with small businesses to provide marketing solutions and customer engagement tools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clavis Technologies?

We needed a dedicated team of software engineers to build out our products and help grow the company.

SOLUTION

What was the scope of their involvement?

Clavis Technologies developed a lead distribution solution that’s integral to our business. They used PHP, JavaScript, and a MySQL database to bring the platform to life. In addition to coding the software from scratch, they also built a native mobile version for iOS and Android. First, homeowners fill out our customizable questionnaire so the software can assess what services they require. By accessing the company profiles built into our backend, the software matches homeowners with service firms that have the skills they need. Each lead is sent to multiple contracting companies via the mobile app, email, and text. The software’s dynamic infrastructure facilitates responsive lead tracking and automatic billing.

During that project, we began to question our approach to lead generation. We’d previously captured leads through forms, but decided to try a new tactic. After building a simple chatbot, we saw our conversions increase by 30%–50%­. Responding to that success, we decided to transform the chatbot into a complex AI solution that supports a sales-oriented conversation flow. Clavis Technologies helped us build the system into a product that we can sell through one of our brands. That process involved adjusting the conversations programmed into the software’s previous iteration. To make the product user-friendly, the chatbot can be customized without requiring clients to perform coding tasks. The platform’s machine learning was built in-house, but it also utilizes multiple APIs. AWS and MySQL servers host the captured information.

What is the team composition?

They assigned a project manager, five engineers, a QA resource, and a frontend designer.

How did you come to work with Clavis Technologies?

One of my company partners has family connected with Clavis Technologies. We started developing our software with them and eventually built up a mutual trust.

How much have you invested with them?

We’ve spent at least $200,000­–$300,000 thus far.

What is the status of this engagement?

We hired them in June 2016 and they continually provide development work. Our involvement with them seems to be increasing as time goes on.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The contributions of Clavis Technologies have increased our internal growth and revenue. The lead distribution software and chatbot product continue to improve our conversion rates. Their code is stable and easy to edit. Overall, we’re grateful for their service.

How did Clavis Technologies perform from a project management standpoint?

Shiju (Project Manager, Clavis Technologies) is a pleasure to work with. We communicate daily and have calls 3-4 times a week to make sure each team is on the same page. We use Orangescrum to tack development sprints as they’re in progress. They always respect our deadlines and deliver on time. Maintenance and miscellaneous tasks occur, but minor delays are readily communicated.

What did you find most impressive about them?

Their approach to project management is outstanding. Despite being overseas, they’re better communicators than most firms working from within our time zone.

Are there any areas they could improve?

We’d like to see their UI/UX designs continue to evolve.

Do you have any advice for potential customers?

Take advantage of their responsive communication. They bring in new resources at a reasonable price, so I’d recommend that future clients hire them as development partners.

BACKGROUND

Please describe your company and your position there.

I’m the COO of Joblyt LLC. We own and operate two brands: Great Pros, a platform that connects homeowners with home service professionals; and ZyraTalk, which connects general small businesses and customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clavis Technologies?

We engaged Clavis Technologies to complete full stack development for both platforms.

What were your goals for this project?

We wanted to build a customized software suite with market viability.

SOLUTION

How did you select this vendor?

One of our founders connected with Clavis Technologies through a colleague’s referral. Their communication and delivery distinguished them from previous partners.

Can you go into detail about the services they provided and the scope of the project?

Clavis Technologies built custom lead distribution software for Great Pros. They created a dynamic distribution system that sends leads based on area, services provided, and homeowner needs. The team completed the work in an iterative process and made a fully dynamic and customizable system.

For ZyraTalk, the team reconfigured an existing custom chat system into a customizable tool that utilizes the same distribution technology to generate leads. Clavis Technologies also built AI tools, created backend databases, completed multiple integrations, and solved every problem we’ve encountered.

What was the team composition?

We first worked with two full-stack developers on this project. Their team has grown to five full stack developers, a project manager, and a quality assurance resource. They can allocate additional resources as needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Clavis Technologies has delivered excellent results so far on the software product suite. They now provide support and integrate changes in response to feedback from our sales team, marketing team, and leadership.

How was project management arranged and how effective was it?

We coordinate the project through Orange Scrum. We host Google Hangouts calls 3–4 times a week to monitor progress. The team has developed high-quality products, but their project management goes above and beyond.

What did you find most impressive about this company?

Clavis Technologies is highly responsive and keeps in constant contact with our team. We have nothing but praise for their product delivery and project management.

Are there any areas where they can improve?

No, we’re highly satisfied with their work.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of Kinkpin. We are an Indian retail company that specializes in sexual wellness products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clavis Technologies?

We needed a partner to design and develop the Kinkpin e-commerce platform.

What were your goals for this project?

The platform needed to have the capabilities to efficiently support our large audience. We wanted a unique design that could capture customers’ attention and keep them coming back.

SOLUTION

How did you select this vendor?

We looked into 20 different companies for this project. We reviewed their past work and spoke with some of their previous clients. In the end, we chose Clavis Technologies because, based on our research, we were confident in their ability to deliver.

Can you go into detail about the services they provided and the scope of the project?

They created the e-commerce site from scratch. The team designed and developed the platform according to our specifications and integrated it with our shipping providers and a tracking analytics system to help us manage our supply chain. They also provided any maintenance we requested.

What was the team composition?

We worked with a project manager, a business analyst, a designer, two software developers and a QA tester. Most of our communication was through the business analyst and project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They completed the project about a week before their estimate and we were able to go to market earlier than anticipated. We received great feedback from users during our beta testing phase. The team quickly made any adjustments to assure the site ran smoothly.

How was project management arranged and how effective was it?

Our project manager was excellent. He was always available and showed a keen interest in our business goals and objectives. Their team used Jira to neatly and transparently organize the project and they consistently provided progress updates. We hit every milestone as planned. With their knowledge, they were a valuable resource for insight and suggestions related to client engagement.

What did you find most impressive about this company?

Their approach to communication and project planning was amazing. They were professional in terms of delivery and quality. With them handling the site, we were able to dedicate more time to the business side or our company. After the first couple weeks, we felt confident enough in their services to stop micro-managing. It was a pretty carefree engagement.

Are there any areas where they can improve?

There are always areas for improvement, but overall, it was a great experience.

BACKGROUND

Please describe your company and your position there.

I am a Process Associate for a major medical software and design firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clavis Technologies, and what were your goals?

Processing medical records from various sources is a pain point for is as a service provider - especially when the records are handwritten. Additionally, using AI to build predictive models for disease risk prediction is even more challenging. We needed a solution that can digitize our medical records and help physicians analyze trends using that data.

SOLUTION

How did you select this vendor and what were the deciding factors?

The first step towards shortlisting critera was a good knowledge of AI. The experience in big data, profiling and predictive forecasting made it easier for us to narrow down and select vendors

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed an intelligent medical record digitization and analysis system that could intelligently predict disease propensity for an individual, making it easier for hospitals to create projections and trends based on that data.

How many people from the vendor's team worked with you, and what were their positions?

Data Scientists, Developers, QA, Project Maanger and Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Measureable outcome: We got our prototype quickly, but the main system took quote a lot of time to complete. There was a lot of feedback from the hospital and although this is an ongoing process, once the software was deployed we were able to showcase disease trends and work on preventive healthcare models rather than spot-care models.

This made their healthcare system more robust in those regions as the hospital, and now hospitals, are able to make informed medical decisions.

Describe their project management style, including communication tools and timeliness.

PM style and timelines: The PM helped ensure that all communication was ship-shape

What did you find most impressive or unique about this company?

What did you find impressive: They churned out the prototype very fast. This was impressive considering the fact that there is a lot of understand in healthcare. They have a lot of experience in AI overall.

Are there any areas for improvement or something they could have done differently?

Areas for improvement: The timelines changed a few times due to the volume and feedback from both sides, but all is well that ends well.

BACKGROUND

Please describe your company and your position there.

L'm the VP at BarDog - a technology company that provides inventory control management capabilities through a web and mobile cloud based app to the hospitality industry with a focus on liquor, wine and beer inventory management. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clavis Technologies?

Collaborated on the development and testing of the BarDog application, including web, admin and mobile apps.

What were your goals for this project?

The app was created to update many of the traditionally analog processes followed by a number of hospitality venues and move them to digital processes to help streamline their inventory and ordering systems.

SOLUTION

How did you select Clavis Technologies?

Through a referral. They came highly recommended based on some of their previous work with another startup that was very happy with their work.

Describe the project in detail.

The scope was the create the complete inventory system. We provided some requirements and worked with them to get a detailed scope of work. Development collaboration was done on the admin, web, ios and android apps. The work was only restricted to development and testing. Marketing was not part of the project.

What was the team composition?

Developers, tester, project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The software worked quite well. We spent a lot of time in research and doing some field tests, modifying the system before officially launching it. It was well received by the bars.

How effective was the workflow between your team and theirs?

Communication was quite impressive considering the time difference between us and India

What did you find most impressive about this company?

The team's planning and transparency really impressed us.

BACKGROUND

Please describe your company and your position there.

We are an agri Business based in kenya. We produce roses for export across the world . I am the Chief Financial Officer of the company ,I also head new strategic ventures for the company .

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clavis Technologies?

Clavis Technologies created our website and also did Search engine optimization for the website.

What were your goals for this project?

To create an online presence and showcase our company and product to potential customers .

SOLUTION

How did you select this vendor?

We invited a few bids from potential website developers from India and Kenya , Clavis Technologies had the most competitive offer and the team involved was very approachable and addressed all our needs design and functionality needs well.

Describe the project and the services they provided in detail.

The project involved creating an online presence for the company, some search engine optimization to bring more traction to the website and creating links to our social media pages.

What was the team composition?

Project Lead Project Manager Designer Content Writer

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

After the website was created we have received several inquiries about our product from new buyers .

How was project management arranged and how effective was it?

The Project had a Lead Manager who we had the initial discussion about our vision and goal. There was one project manager who we communicated with through the duration of the project , he managed the design and the content requirements,with the content team , he also managed our website functionality requirements through web development team

What did you find most impressive about this company?

The ease of communication and the quick responses from the project manager through the entire project . Clavis technologies team was always available and very very quick with any changes that we asked for in the website.

Are there any areas for improvement?

The project was handled very well