Civitta

BACKGROUND

Please describe your company and position.

I am the CEO of Franchise Ramp

Describe what your company does in a single sentence.

Franchise Ramp is the premier performance marketing agency built specifically for franchise brands and locations—by franchisees, for franchisees. Frustrated by agencies that didn’t understand the unique dynamics of franchising, we assembled a team of experts who do. Through our Franchise Performance Creative™ approach—developed after managing over $1 billion in annual ad spend—we’ve consistently lowered customer acquisition costs by 25% or more. Now supporting over 1,000 franchise locations across 20 brands, we focus on delivering growth, profitability, and long-term success for franchisors and franchisees.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HackTech to accomplish?

• Develop Internal Software to Increase Efficiency
• Develop Ad Reporting to Improve Performance

SOLUTION

How did you find HackTech?

Referral

Why did you select HackTech over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from HackTech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We identified the most time consuming process for ad management of almost 1000 franchise locations on paid social advertising. We worked with HackTech to outline the process and build an internal software to automate huge portions of it saving hundreds of hours a month in labor. 

We also developed complex reporting technology to be able to report on ad objects across markets, locations, states, etc. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to save hundreds of hours in labor cost and reallocate our top talent to higher revenue producing areas. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did deliver on time and worked ahead of development scoping out features and sprints.

What was your primary form of communication with HackTech?

Virtual Meeting

What did you find most impressive or unique about this company?

We actually went to armenia to meet our team and had an incredible experience. They felt like an extension of our team. 

Are there any areas for improvement or something HackTech could have done differently?

We aren't a huge company and we don't have unlimited work. We have had to scale team up and down, and it is responsive, but could be quicker. Part of that is on us as well. 

BACKGROUND

Please describe your company and position.

I am the Director & Deputy CEO of IHTG Limited

Describe what your company does in a single sentence.

IHTG operates both HolidaySwap, an online accommodation rental platform, and Global Airlines, a new aviation startup that will soon be commencing commercial operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HackTech to accomplish?

• Build a fully functional airline booking platform.

SOLUTION

How did you find HackTech?

Referral

Why did you select HackTech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from HackTech were assigned to this project?

15-20

Describe the scope of work in detail. Please include a summary of key deliverables.

• Aviation Admin Platform
• Website front end
• Responsive mobile web front end
• Integration into third parties
• Basic AI integration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Regular updates and a functional product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In the very complex business environment of Aviation, this team deftly handled a complex set of requirements and have gone above and beyond to deliver what we need.

What was your primary form of communication with HackTech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Without doubt, this is one of the best development teams that we have ever worked with.  They regularly went above and beyond to not only understand our business, but to help shape a complex set of deliverables on time.  It cannot be overstated how much has been achieved in a very short timeframe, and it would not have been possible without the quality people that HackTeck have across their team.

Are there any areas for improvement or something HackTech could have done differently?

No - this team was phenomenal.

BACKGROUND

Please describe your company and position.

I am the CPO of a wellness & fitness company 

Describe what your company does in a single sentence.

We build AI agents to help fitness and franchise locations optimize their sales and operations process. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HackTech to accomplish?

• Build our first AI agent
• Develop a roadmap for future AI agents
• Scale the agent across multiple customers

SOLUTION

How did you find HackTech?

Referral

Why did you select HackTech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from HackTech were assigned to this project?

13

Describe the scope of work in detail. Please include a summary of key deliverables.

They have helped us build AI agents for our customers, scale our technology, and develop a roadmap for our future agents. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success was measured by the AI agent's ability to reduce time spent on lead management, improve lead conversion rates, and boost operational efficiency. Key indicators included time savings, enhanced lead engagement, and the ability to automate repetitive tasks traditionally managed by front desk staff.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management ensures that we deliver on time. They are helpful in keeping us organized and surfacing key information to our leadership team. 

What was your primary form of communication with HackTech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They don't feel like a separate company—they're part of our team! They're a great culture fit. The hard work and dedication of the team are unmatched. They're truly some of the smartest, most hardworking engineers I have ever worked with.

Are there any areas for improvement or something HackTech could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the CEO of MessageSpring, Inc

Describe what your company does in a single sentence.

MessageSpring is an Omnichannel platform company with a services division specializing in cloud, apps, SaaS and Business Intelligence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HackTech to accomplish?

• We partnered with HackTech to develop a very sophisticated IP marketing SaaS platform for our customer in the US.

SOLUTION

How did you find HackTech?

Online Search

Why did you select HackTech over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from HackTech were assigned to this project?

40

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with HackTech on 4 large scale, strategic projects: 

• Build two sophisticated and strategic SaaS platforms with us on behalf of one of our US customers. 
• Develop a large set of enterprise APIs for a large-scale fitness platform for one of our US customers. 
• Develop a sophisticated family app for the global customer base.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• All completed projects were successfully deployed. 
• Current projects are on target with happy customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

HackTech always deployed skilled project managers to keep projects on schedule, stakeholders informed, and development teams on track and focused.

What was your primary form of communication with HackTech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

HackTech's staff are very proud to work at and for HackTech. They all work like owners.

Are there any areas for improvement or something HackTech could have done differently?

Every company can improve, but nothing stands out as a glaring area for improvement.

BACKGROUND

Please describe your company and position.

I am the Director of Adroit Cloud Consulting

Describe what your company does in a single sentence.

As a digital transformation consultancy, Adroit helps organisations of all sizes to develop products and services while building the core foundations of great technology and people.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mediapark to accomplish?

• Build a website
• Make the website look fantastic
• Logos and brand guidelines

SOLUTION

How did you find Mediapark?

walk in

Why did you select Mediapark over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

What was the size of Mediapark’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the beginning, Mediapark took the time to understand our brand, goals, and target audience to create a detailed project brief and timeline. They then designed a beautiful website and logo that perfectly captured our brand identity, choosing colour schemes, typography, imagery, and other visual elements that created a cohesive and professional look.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• improved User Experience: They produced a well-designed website with a clear navigation structure, fast loading times, and an intuitive user interface this improved UX and reduced bounce rates. Metrics such as time on site, and pages per session. The logos and branding and clean, sharp and professional. The website is at adroitcc.io

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of the key factors that made the project a success was the dedicated project manager assigned to Adroit's project. They were always available to answer any questions or concerns, responded quickly to inquiries, and kept Adroit informed of the project's progress at every stage. Their attention to detail and responsiveness ensured that the project was completed on time and to Adroit's satisfaction.

What was your primary form of communication with Mediapark?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Mediapark's team exhibited a deep understanding of Adroit's brand and goals, which allowed them to develop a website and branding that accurately reflected Adroit's values and message. Their designers created beautiful and visually stunning designs that were both user-friendly and fully functional, providing a seamless UX for Adroit's visitors. Their expertise in brand identity development allowed them to create logos and brand guidelines that captured Adroit's essence and could be easily integrated into all of Adroit's marketing materials. 

By working closely with Adroit throughout the project, Mediapark provided valuable insights and recommendations that helped improve the final product. Overall, Mediapark's commitment to providing excellent customer service and delivering a top-quality product was truly outstanding. Their attention to detail, responsiveness, and professionalism throughout the project made them a pleasure to work with. Adroit would highly recommend Mediapark to anyone looking for website design and branding services!

Are there any areas for improvement or something Mediapark could have done differently?

No, we've been happy with the services and timelines.

BACKGROUND

Please describe your company and position.

I am the IT Project Manager of POLA

Describe what your company does in a single sentence.

POLA represents and defends the interests of cancer patients in public authorities and institutions, implements public awareness companies and educational programs, provides targeted services to patients and their caregivers via POLA card programme, so that people affected by serious health problems would receive the best possible and the most appropriate assistance and support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mediapark to accomplish?

• The goal was to build a website with several custom integrations for a project funded by the European Commission.

SOLUTION

How did you find Mediapark?

Online Search, Referral

Why did you select Mediapark over others?

Close to my geographic location, Pricing fit our budget, Other

What was the size of Mediapark’s team?

2-5 Employees

What was your primary form of communication with Mediapark?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved creating a custom platform with integrated community building features, event fetching from Eventbrite, and support for 8 hand-translated languages using WordPress CMS. Additionally, a custom Miro integration needed to be implemented through the DiscordJS bot building framework to enable whiteboard features within the Discord community building platform. The key deliverables of the project included design and branding, development of the platform, and quality assurance. The design and branding deliverable included creating a unique visual identity for the platform that aligned with our vision and brand guidelines. The development of the platform included implementing community building features using available Discord embedding features, integrating event fetching from Eventbrite, and ensuring support for multiple languages. To ensure the quality of the platform, rigorous testing was conducted to identify and resolve any bugs or issues that administrators and maintainers could have faced. Finally, the work was handed over to the respective technical personnel in our project team to manage ongoing maintenance and updates to the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress or success include meeting a hard deadline to deliver and present the project's platform to the European Commission, receiving positive feedback from all 9 project consortium stakeholders, and achieving significant user engagement metrics. Specifically, the platform received 5.2k visitors in the 90 days since launch, 120 web search clicks, and attracted over 150 community members.

These outcomes suggest that the project was successful in meeting its goals and objectives and has the potential to continue to grow and expand its user base and engagement in the future.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, their project management approach was effective and efficient. They delivered most of the key deliverables on time and were able to address any issues or concerns that arose in a timely and professional manner. They also demonstrated a willingness to respond to our needs, often providing alternative solutions that proved to be more effective than our original plans. In terms of handling project timelines and deadlines, they were able to meet our expectations for the most part.

However, there were a few instances where delays occurred due to unforeseen technical challenges or other external factors. In these cases, they were proactive in communicating the issues and worked diligently to find solutions that would allow them to meet our deadlines. Overall, their project management approach was effective and demonstrated a commitment to delivering high-quality work on time and within budget.

What did you find most impressive or unique about this company?

As this was my first time working with an external web development vendor, I didn't have any previous experience to compare it with. However, I was impressed with their fast and efficient communication. They were always responsive to our needs and willing to provide alternative solutions to any challenges that arose during the project.

Are there any areas for improvement or something Mediapark could have done differently?

While Mediapark delivered most of the project deliverables on time and responded well to our needs, we did experience some issues with the quality assurance process. Because we had a tight deadline, we had to conduct a significant amount of manual quality assurance on our side. In the future, we would like to see more thorough and nuanced quality assurance from Mediapark to catch bugs and issues that could have been picked up by their QA team rather than our internal team. This would have saved us time and ensured a smoother launch of the platform.

BACKGROUND

Please describe your company and your position there.

Startup that solves company employees health and sustainability problems. My position- Product owner & cofounder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mediapark, and what were your goals?

Our Backend program code was written as concept and had many problems. Mediapark goal was to audit existing code, provide solutions for existing problems and implement new functionalities for business needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

In Lithuanian market its a well known service provider. Recommendations from other companies helped to make final decision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

How many people from the vendor's team worked with you, and what were their positions?

3 Backend PHP developers,

2 Frontend RN developers,

2 Web Wordpress developers,

2 QA people,

1 UX/UI designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Issues quantity that were hearing from our customers reduced dramatically. Also we were able to bring new functionalities from idea to live within 2-3 weeks.

Describe their project management style, including communication tools and timeliness.

Using comfortable communication tools as Slack and Google meets helps to solve questions faster. Also tracking everything in Jira provides clear view of situation.

What did you find most impressive or unique about this company?

How every minute that partner, UX, UI, PM, DEV, QA, or anyone else spends is tracked is very impressive.

Are there any areas for improvement or something they could have done differently?

Having more programmers would help to be more flexible with unexpected tasks.

BACKGROUND

Please describe your company and your position there.

I'm Nicu, CEO and co-founder at 7code. We are a software company based in Cluj-Napoca, Romania that offers professional web development services and web apps through a flexible and experienced team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pro Application Tech, and what were your goals?

We have worked together for almost a year for some of our essential clients, developing web applications from Digital Twin technology to Kiosk applications.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had from the beginning a perfect synergy with Valentin Costanda, founder of Pro Application tech, and he is truly a an expert for both, technical and soft skills

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

One of the projects we worked on that was very complex was a Digital Twin technology platform, where the backend architecture was developed within AWS and managed using Terraform. The frontend application was written in Angular + ReactJS, and the backend was initially in Express. Pro Application Tech refactored the entire backend to use NestJS and TypeScript whilst maintaining the same service availability and functionality.

How many people from the vendor's team worked with you, and what were their positions?

So far, we have worked with 2 developers from Pro Application Tech. 1 Back-end position with Nest.js. React, MongoDB, TypeScript, AWS 1 Full-stack position with React, Electron, Redux Observables

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The final client was delighted with both projects when our proposed developers did a great job and brought value.

Describe their project management style, including communication tools and timeliness.

We used tools like: Jira, Slack, Toggl. Communication was very efficient.

What did you find most impressive or unique about this company?

I'm impressed with their passion and quality of the delivered services.

Are there any areas for improvement or something they could have done differently?

Don't have something in mind

BACKGROUND

Please describe your company and your position there.

Sun UW MGA is an Insurance and Reinsurance group of companies trading under the same name in various jurisdictions. Position - ODI Project Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mediapark?

We hired Mediapark to design and develop our mobile application for personal accident insurance on-demand «SunMobile Kids»

What were your goals for this project?

We had to finalize the application after negative results with another team.

SOLUTION

How did you select Mediapark?

We chose Mediapark thanks to the recommendation of our common IT partner.

Describe the project in detail.

SunMobile Kids is a modern and unparalleled digital mobile service for insuring children from accidents. You don’t need to visit the office of the insurance company, stand in line, draw up a large number of papers and remember about the end of the insurance coverage. The app is available in 5 languages: Latvian, Lithuanian, Estonian, English and Russian.

What was the team composition?

I’ve worked directly with Denis (Project Manager), the main team including QA, React, BE etc.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have successfully launched the application in the 3 App markets.

How effective was the workflow between your team and theirs?

We met weekly for Scrum meetings and were constantly in touch messaging. They were always on top of letting me know of progress and development updates while troubleshooting technical issues.

What did you find most impressive about this company?

Mediapark truly cares about our project. Their ability to adapt to changing and stressful situations quickly and with a positive attitude was impressive. They have high-quality engineers. I’m impressed by how fast they’re able to complete tasks and the quality of their code.

Are there any areas for improvement?

No, I thought they were excellent as a partner. There were not any major issues I had with the team. We were extremely satisfied with their work and the app they delivered.

BACKGROUND

Please describe your company and your position there.

Civitta - leading consultancy in Central and Eastern Europe. We help our clients from private companies to governments and non-profits to challenge their own industries by becoming more innovative, efficient, and dynamic. Position - CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mediapark, and what were your goals?

We needed to make a good modern website and the Mediapark team approached this task in the best possible way. We needed a simple but at the same time modern and pleasant-looking site.

SOLUTION

How did you select Mediapark and what were the deciding factors?

We have known each other for a long time and often work in tandem. So it was an obvious choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

NDA

How many people from the vendor's team worked with you, and what were their positions?

About 6 people:

• 3 front-end developer
• 1 designer
• 1-2 PM
• 1 back-end developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Now we have no problems with communication. As we launched a feedback form on the website. So potential clients and applicants can contact us directly through the site. Also it is very clear and simple.

Describe their project management style, including communication tools and timelines.

I guess it would be best to call Mediapark management style democratic. We shared thoughts, ideas and suggestions with each other to make a quality product together. They did’t press with their expertise, but always listened to us.

The communication tools were chosen those that are convenient for us - Skype, email and Slack. The deadlines were not missed, and if they were postponed a little, it was always for an obvious reason.

What did you find most impressive or unique about this company?

Mediapark always pleases with team coherence, quality of services and experience in solving any issues.

Are there any areas for improvement or something they could have done differently?

In my opinion, the team is already great. It remains to wish only creative growth.