Chronos Agency

BACKGROUND

Please describe your company and position.

I am an Executive of Mastin Labs

Describe what your company does in a single sentence.

Mastin Labs develops and sells photo and video editing tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chronos Agency to accomplish?

• Increase revenue generated from email marketing activities
• Increase email engagement

SOLUTION

How did you find Chronos Agency?

Referral

Why did you select Chronos Agency over others?

• Pricing fit our budget
• Referred to me
• Great sales processes

How many teammates from Chronos Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Phase 01 Deliverables (12 emails) 
• Checkout Abandonment/Checkout Recovery Flows 
• Browse Recovery Flow 
• Content Campaign Emails Phase 02 (6 emails) 
• Lead Capture Forms 
• Content Campaign Emails

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Redesigned email templates - Success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Chronos' client and project management is the best I've seen from any agency irrespective of discipline. Extremely responsive and did what they said they were going to do and when.

What was your primary form of communication with Chronos Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They recorded every meeting and sent you a copy of the presentation, the notes, and the recording. Their tools weren't fancy (they used google docs for almost everything) but the process they created using those tools was excellent. You could see the effort that went into thinking about the client experience.

Are there any areas for improvement or something Chronos Agency could have done differently?

No, not that I can think of. They are professionals who take care of their clients.

BACKGROUND

Please describe your company and position.

I am the Director of a consumer products & services company

Describe what your company does in a single sentence.

pet food

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chronos Agency to accomplish?

• increase revenue

SOLUTION

How did you find Chronos Agency?

Referral

Why did you select Chronos Agency over others?

High ratings

How many teammates from Chronos Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Chronos is responsible for driving traffic to our website via email and SMS.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a consistently increasing revenue from our email campaigns which helped support our paid traffic costs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very organized. They are also flexible to help get us the results we need.

What was your primary form of communication with Chronos Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

They share the same passion for results and email marketing with us.

Are there any areas for improvement or something Chronos Agency could have done differently?

no

BACKGROUND

Please describe your company and your position there.

ZoeTech - Health-tech solutions. Brand Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency, and what were your goals?

We hired Chronos to look after our email marketing. The goal was to grow our database and continuously improve our sender metrics.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were already using Chronos for a few other brands at The Davie Group.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Weekly email marketing campaigns, building out automations and flows, growing the database and keeping to an above industry average performance rate.

How many people from the vendor's team worked with you, and what were their positions?

4 people. Account manager, email coordinator, copy writer and designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We managed to grow out database by 100% YoY.

Describe their project management style, including communication tools and timeliness.

We had regular weekly calls to go through marketing activity and performance. This was done via slack and Chronos owned dashboards.

What did you find most impressive or unique about this company?

I liked how responsive they were and quick to attend to any of our needs.

Are there any areas for improvement or something they could have done differently?

n/a.

BACKGROUND

Please describe your company and your position there.

I'm an owner of ecommerce store

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency, and what were your goals?

email marketing

SOLUTION

How did you select this vendor and what were the deciding factors?

work with chronos before and they deliver good results

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

emails flows and campaign

How many resources from the vendor's team worked with you, and what were their positions?

worked with the team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

email revenue jumped from 4 to 14%

How effective was the workflow between your team and theirs?

very effective and fast communications

What did you find most impressive or unique about this company?

I'm impressed with their fast communication.

Are there any areas for improvement or something they could have done differently?

None. All good

BACKGROUND

Please describe your company and your position there.

Outdoor goods / e-commerce Brand Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency?

Manage and optimise our Flows and Email Campaigns.

SOLUTION

How did you select this vendor and what were the deciding factors?

They are a preferred vendor for our organisation

Describe the project in detail and walk through the stages of the project.

Monthly meetings to plan campaigns and ensure content strategy is aligned.

How many resources from the vendor's team worked with you, and what were their positions?

Account Manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Flow performance reached record levels.

How effective was the workflow between your team and theirs?

Regular updates and communications.

What did you find most impressive or unique about this company?

They were true experts in their field.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

CMO - Health care products: Vitamins and Supplements

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency, and what were your goals?

E-mail marketing, we haven't done it before

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommendations

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered Content plan and Letters design for our approval. We had really rare any remarks to be adjusted, most of the time provided draws exceeded our expectations

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our major point of contact, there were also 7 backup specialists working behind the scenes

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After enabling e-mail strategy we were able to increase our revenue up to 25-30%

Describe their project management style, including communication tools and timeliness.

We communicated when it was necessary and always got fast and professional feedback solving all our doubts

What did you find most impressive or unique about this company?

They have a lot of experience in e-mail marketing and they can find solutions for every market niche, as I may judge

Are there any areas for improvement or something they could have done differently?

Not sure I can add anything

BACKGROUND

Please describe your company and your position there.

Our company sells makeup products online and I am in charge of handling all the media buying.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency?

We hire Chronos Agency to help us with Email marketing, services including automatic flows and regular email campaigns.

What were your goals for this project?

Build customized flow for our own store which can generate consistent revenue, and with a team knowing our product and brand to help us promote our regular Emai campaigns.

SOLUTION

How did you select this vendor?

Done some research and go over some case study posted by the founder of Chronos agency. Did compare with some other agency and even the Chronos agency is more expensive but we want to work with the best.

Describe the scope of their work in detail.

1. We had a meeting and give them some of our information, like our customers, brand guideline.
2. Chronos check our account and come up with a solution PDF.
3. Flows were built and optimized continuously, campaigns were planned early and a lot fo AB testing has been done to improve the performance.

What was the team composition?

We have a slack channel where we can always ask questions and usually get reply very soon.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Email revenue generates from 8% of our total revenue to 20%.

How effective was the workflow between your team and theirs?

communication is good, we are using Slack and monthly meeting go over the performance last month.

What did you find most impressive about this company?

They get to know our brand before doing everything and communication is good.

Are there any areas for improvement?

No really, Email marketing is a long term thing, and looking forward to generate more revenue with Campaigns.

BACKGROUND

Please describe your company and your position there.

We are doing cosmetic brand and manufacturing from South Korea. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency?

We had challanges with our email marketing, but now as chronos taken over it works smoothly

What were your goals for this project?

To increase our email marketing presence

SOLUTION

How did you select this vendor?

We selected this vendor through recommandation from other satisified customers.

Describe the scope of their work in detail.

They write, create and design email campaigns, testing and working on the automation flows

What was the team composition?

They had 15 people approximitly, yes they changed some few staff over time, but the major players was the same.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have increased sales and presence with our email marketing. We dont disclose our numbers public but we are very satisified

How effective was the workflow between your team and theirs?

Very effective, we working through slack and easy communication.

What did you find most impressive about this company?

The quality of their work and communcation. Their knowledge and willingness to adjust and do what's best for our brand stands out.

Are there any areas for improvement?

Only thing i wish was done little bit differently, maybe have a project manager in our timezone. Notice its hard to communicate with our project manager effectivly as he is in oppsite timezone, other than that everything is good. So basically wish our projectmanager moved to our timezone :)