CHI Software

BACKGROUND

Please describe your company and position.

 I am the CTO of a manufacturing company 

Describe what your company does in a single sentence.

Austrian family-owned company founded in 2020, focused on developing automation technology and software solutions for the food service industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CHI Software to accomplish?

• Ensure scalability to support 1–1000+ machines across multiple restaurant locations
• Establish a CI/CD pipeline using GitLab and Jenkins for streamlined development and testing
• Provide secure user access via OAuth2 and JWT authentication
• Develop a scalable web application to manage IoT-based food production machines
• Integrate the system with PLC-based sensors and machine control components
• Enable centralized administration of services and databases via custom admin panel

SOLUTION

How did you find CHI Software?

linkedin

Why did you select CHI Software over others?

• Pricing fit our budget
• Good value for cost

How many teammates from CHI Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CHI Software developed a custom web application to manage a network of IoT-powered food production machines. The team was responsible for both backend and frontend development, covering full-stack tasks from system architecture to interface implementation.

The solution included real-time communication with various PLC-based sensors and controls inside each machine, ensuring accurate data flow and operational stability. To support scalability across multiple restaurant locations, the team designed a microservices-based architecture capable of managing 1 to 1,000+ devices simultaneously.

Key deliverables included:

A web-based machine management system;
An administration portal for centralized control and monitoring;
Integration with PLC and IoT hardware via ADS protocol;
Scalable backend infrastructure with PostgreSQL and AWS;
GitLab-based CI/CD pipeline and testing environments;
OAuth2 and JWT-powered authentication;
Full technical documentation for new features and integrations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CHI Software built the project’s foundational architecture from the ground up. The team developed a fully functional MVP, including the user interface, core business logic, and automated deployment and testing processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Despite working remotely, CHI Software's developers maintained consistent communication, followed our timelines, and adapted quickly to changing requirements.

The specialists were proactive, delivered tasks on time, and demonstrated a strong sense of ownership throughout the project. CHI Software’s management team was also responsive and helpful whenever coordination or support was needed.

What was your primary form of communication with CHI Software?

Virtual Meeting

What did you find most impressive or unique about this company?

We appreciated how quickly CHI Software’s developers got up to speed and started contributing. They were reliable, easy to work with, and handled both backend and frontend tasks without much supervision. It was clear they had solid technical skills and could work independently, which was exactly what we needed.

Are there any areas for improvement or something CHI Software could have done differently?

Overall, we were satisfied with CHI Software’s contribution. The developers delivered solid results and integrated well with our internal processes. At this stage, we don’t see any major areas for improvement – everything worked smoothly given the scope and setup of the project.

BACKGROUND

Please describe your company and position.

I am the VP of Business Development of Exelerate Smart Traffic Ltd

Describe what your company does in a single sentence.

We develop and deploy a full traffic management and control suite that includes AI-based algorithms that significantly improve the movement of vehicles in traffic-lighted intersections, reduce carbon emissions, and improve everyday lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CHI Software to accomplish?

CHI Software team is responsible for planning and executing project testing using a specific test automation framework.

SOLUTION

How did you find CHI Software?

Referral

Why did you select CHI Software over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good past experience

How many teammates from CHI Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Manual ticket testing
• creating, maintaining, and executing test plans
• executing automation tests

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

System stability after testing and bug-free environment on Production after release.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All the processes are handled solely on our (client's) side, including planning, synchronization calls, task assigning, etc. If concerns arise connected to administrative issues, a CHI sales or account manager is always available to help via a call or text, processing the requests soon enough. We appreciate that our needs and feedback are taken into account and transferred to developers in a correct and timely manner, with updates in return.

What was your primary form of communication with CHI Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their dedication to quality work and willingness to help as soon as possible are impressive.

Are there any areas for improvement or something CHI Software could have done differently?

We're satisfied with the work done and day-to-day engagement between the companies.

BACKGROUND

Please describe your company and position.

I am an executive of Betterplay.ai

Describe what your company does in a single sentence.

AI based service for automated editing of the table tennis games

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CHI Software to accomplish?

• POC of transferring the existing AI computation to iPhone

SOLUTION

How did you find CHI Software?

Upwork

Why did you select CHI Software over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from CHI Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project came to answer to the only major question - whether it possible to run the existing AI algorithm on the latest iOS systems. The criteria of success: 

1. same accuracy as in the existing cloud based solution 
2. conceivable runtime 
3. launch-and-forget app feasibility in iPhone (no need to keep the execution alive physically)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had initially outlined a list of tasks. Then in the weekly meetings we'd closely reviewed the progress of each one of them. We'd made corrections: some tasks got removed as less critical, others were added after finding them more important. The results of the project are very easily measurable. The accuracy - by simple comparison of the results in the PC and iPhone. The run time - by measuring the actual application run.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive on emails. Suggested and set up the calls, had all relevant people present in the calls.

What was your primary form of communication with CHI Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their CTO Rolan is very professional specifically in the field of the interest (CV ML). He knew to outline what needs to be done and set the expectations. Eventually we've accomplished the tasks that were very close to the original plan with the satisfying results.

Are there any areas for improvement or something CHI Software could have done differently?

I have experience in working with several vendors both in the CV ML and other fields. CHI Software was definitely outstandingly better than other vendors.

BACKGROUND

Please describe your company and your position there.

Soft Group, one of the leading outsourcing companies, provides strategic IT services, high-quality software development solutions, and consultancy offshore development options in the rapidly growing fields of Cloud/SaaS and Mobility technology by making the best use of SDLC (Software Development Lifecycle) services. I’m Anna , the company Head of Sales

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CHI Software?

Our client’s project is a marketplace for wholesalers (sellers) and business owners (buyers). The ideal candidate should be based in GMT (+/-2 hours) timezone and have experience in serverless AWS architectures, NoSQL Data Modeling, design and data indexing concepts, data streaming, microservices, and API integration (Rest and WebHooks). The project's mission is to support small businesses by providing a convenient way to work with purchases, including invoices, delivery, etc.

At the same time, it is possible to buy goods on credit or return unsold goods. The first version of the website was made on WordPress, but it no longer coped with the high load, so there was a need to gradually transfer it to AWS.

SOLUTION

How did you select this vendor and what were the deciding factors?

We hired CHI Software experts to strengthen our client’s in-house development team with needed backend experts. The client's project needed some key positions, so we contacted the CHI Software team to save time because they always have a great pool of developers.

Describe the project in detail and walk through their service package.

CHI Software developers work in the team which handles the connection between the data in WordPress and the new AWS cloud system. They are gradually duplicating all data and dealing with synchronization mechanisms. At the same time, these developers add new features immediately to the new system so that the client no longer clings to WordPress.

From technologies side the development team uses:

Python:

• fastapi
• pytest
• aws_lambda_powertools
• pydantic
• pynamodb

Jupyter Notebook DevOps tools:

• GitLab CI, serverless

terraform And AWS services:

• Lambda
• API Gateway
• DynamoDB
• Elastic Search
• Athena
• S3
• SQS
• SNS.

How many resources from the vendor's team worked with you, and what were their positions?

• 1 Python Developer
• 1 DevOps

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As a result of our cooperation, the initial marketplace solution of our client is successfully transferring from WordPress to the AWS cloud with no downtime or data loss. And currently, we are working on some marketplace improvements.

How effective was the workflow between your team and theirs?

We hold regular (daily) team meetings on Skype with CHI Software developers to discuss improvement ideas, the scope of work, progress with tasks, and plans, of course. I like working with this team because they offer realistic and, what’s even more important, productive ideas, go well with other team members, and always meet deadlines.

What did you find most impressive or unique about this company?

The CHI Software team demonstrates very high communication and professional skills. Their developers perfectly adapt to the project, and other team members, providing good results and strengthening our client’s team. I can also single out their incredible attention to detail and requests.

Are there any areas for improvement or something they could have done differently?

It’s not the first experience of cooperating with this Ukrainian IT service provider to get needed people fast. This time, as always, we receive very professional experts and are happy to provide quality services to our client. So, I have no recommendations for improvement. I just wish for the same high professional level of cooperation in the future.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of R&D and the co-founder of Owlytics Healthcare; we’re a digital health company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CHI Software?

We needed client-side developers to help us create a user dashboard for our users, who are primarily caregivers.

SOLUTION

What was the scope of their involvement?

CHI Software has created a mobile and tablet application to alert patients’ caregivers and family members when they’ve fallen or encountered an emergency. We started the project by collaborating on a product requirements document (PRD). Initially, they built the app for iOS and Android, but they’ve moved it to Flutter to enable cross-platform development.

What is the team composition?

We’ve changed developers multiple times, but we’ve worked with one developer and one project manager for the most part. 

How did you come to work with CHI Software? 

I believe CHI Software contacted me directly, but they also could’ve been a referral from one of my friends. 

How much have you invested with them?

We’ve invested roughly $3,000–$4,000 per month, so in total, we’ve invested at least $100,000 with CHI Software. 

What is the status of this engagement?

We’ve worked with CHI Software since April 2019, and plan to finish the project in November 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since our target market is quite niche, I can’t share specific metrics, but several health companies have been using the applications for real-time events. The most significant success metric is that CHI Software has delivered multiple versions of the application that are stable and bug-free. Our clients have been pleased with the results. 

Since we’re based in Israel, our app is in Hebrew, which means the content is written from right to left instead of left to right. CHI Software has done a great job with the app’s presentation, especially given our language barrier. 

How did CHI Software perform from a project management standpoint?

CHI Software has been a great partner concerning project management. We’ve primarily communicated with the developer, but the project manager has helped us with estimations and other project logistics. We’ve communicated with the developer via WhatsApp and the project manager via Skype. 

What did you find most impressive about them?

We’ve really enjoyed working with CHI Software; they’ve been a great partner. 

Are there any areas they could improve?

I have nothing CHI Software could improve on. 

BACKGROUND

Please describe your company and your position there.

IT Delight is an eCommerce web development company, based in Ukraine. It has provided eCommerce development services since 2012. The company provides complete and cost-effective solutions for a wide range of website design and development services. The primary focus of IT Delight is considering the clients’ business needs. I’m a Project Manager for IT Delight, dealing with internal IT operations. I also take an active part in reviewing the hiring process of talented and skilled developers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CHI Software, and what were your goals?

We hired CHI Software experts to augment our in-house development team with needed experts. Our new eCommerce project lacked some key positions, and the client wanted to start off with a completed dedicated team really fast. So to save time, we contacted the CHI Software team.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched open resources, like the Internet, and found this Ukrainian staffing services provider. The development pool was impressive, the same location was also great for us, and the rates were reasonable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This project is under NDA, so we can’t share much information here. The scope of work done by CHI Software experts mostly included manual software testing services for a large eCommerce platform.

How many people from the vendor's team worked with you, and what were their positions?

We mostly cooperated with the Project Manager and Account Manager. The team consisted of Manual Software Testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result of our cooperation, our commercial eCommerce project for a US client started off really fast; we gathered the required team, successfully cooperated, and are currently working on some new functionality.

Describe their project management style, including communication tools and timeliness.

We enjoyed working with the CHI Software team because of their professional attitude, transparent company processes, and friendly communication. We conducted regular meetings on Skype and Microsoft Teams with their team members to discuss the scope of work, progress with tasks, and future plans

What did you find most impressive or unique about this company?

The company experts are really great in communication, aside from their great professional work. Their representatives are always attentive to our requests, details, and client’s point of view. Their technical experts have perfectly adapted to our project, its goals, and other team members, providing good results and strengthening our team.

Are there any areas for improvement or something they could have done differently?

We are cooperating with many IT vendors, so we are rather demanding, but in this case, we have not found any areas for improvement.

BACKGROUND

Please describe your company and your position there.

I’m a member of the Senior Management Team at Foresight Mobile. Founded in 2017, Foresight develop mobile apps for a range of clients, ranging from SME’s to major household names. We specialise in using Google Flutter, the latest and arguably best software development framework for cross platform app development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CHI Software, and what were your goals?

Foresight were contacted by the UK Founder of an established company who have a major table ordering with a large client base. Written in Flutter, the app, which was spread across several codebases, required extra staff to modernise, rationalise and add functionality. The multiple codebases made work on the app a complicated affair, so, despite assigning senior developers to it, we decided to bring in CHI as our trusted development partner in Ukraine.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have a long standing relationship with CHI – we have worked with them before on several products and have an exceptionally good relationship with them. CHI are highly professional, and are able to supply specialist developers at short notice and reasonable rates from a large team.

Although this was a complicated project, we were sure, given prior experience, that CHI would be able to supply us with competent developers who would be able to grasp the scope of the work. The skills and motivation of the developers CHI have supplied us with are second to none. Their English language and communication skills are first class.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Tools: Bitbucket , Jira, Mixpanel, Sentry, Square

Technologies:

1. Flutter
2. Firebase
3. Dart
4. BLoC
5. Stripe

Project steps:

1. Migration to null-safety
2. Bug fixing
3. New features implementation, mainly around ordering system, introduction of new payment system, ability to tip, minimum order value and QR code support.

Work is still ongoing, with the end-user very happy with the results so far.

How many resources from the vendor's team worked with you, and what were their positions?

We used two mid weight Flutter developers, supplied by CHI, who were extremely competent. Our internal team varied from two to three (mainly senior) developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

CHI exceeded our expectations here – as usual. Due to the complexity of a multi-codebase app, and the fact that we were dealing with a third party, most companies would be highly reticent to bring in outsourced development. We felt completely confident that CHI staff would be able to understand the complexities of the project and work collaboratively with us. We were not disappointed.

Describe their project management style, including communication tools and timeliness.

As with all our projects, communication has been via Slack. The English language skills which the developers CHI have are superb. One thing which made us choose CHI as a partner was the fact that it maintains an English language training department and coaches all its’ developers in Western working methodologies.

There are no miscommunications or errors and all their staff have the initiative to ask when unsure about something. We find they require almost no supervision, no more than the equivalent UK developer, and, in a lot of cases, less.

What did you find most impressive or unique about this company?

CHI is certainly the most impressive outsourced development company we’ve come across. They have a combination of professionalism, a large and skilled talent pool who are experienced in working on many apps: their rates are extremely good (and realistic, which is a rarity) and it is a complete pleasure to work alongside them.

There is always the sensation, when working with remote or outsourced developers, of detachment, but with CHI, we feel we are working as a proper, integrated unit.

Are there any areas for improvement or something they could have done differently?

Frankly, there is absolutely no room for improvement and we cannot recommend CHI more highly for anyone considering using their outsourcing or team enhancement services. We will be very happy to provide references for CHI, they are a complete pleasure to work with, and we look forwards to many more years of co-operative work together.

BACKGROUND

Please describe your company and your position there.

I'm Co-Founder of a platform for teaching Swedish, Polish, Danish, Norwegian children math, followed by deepening in accordance with the local curriculum.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CHI Software, and what were your goals?

We were looking for a development company which could enhance our forces and extend our in-house teams in developing our web and mobile versions of our products.

SOLUTION

How did you select CHI Software and what were the deciding factors?

By personal recommendations from a friend of mine. He was impressed and satisfied with the quality of work and cooperation. So I decided to pay attention to CHI Software.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have worked with this team for a long time. Our tasks and workflow have changed since the first steps. Today we work to improve our product and services. This process goes as many similar does, I think.

The CHISW team has standups with our Project Manager. Project Manager replaced me and now, he deals with sprint plans, retrospectives, and manages the backlog. The technical team is engaged with functionalities crafting, implementing new features, and bug fixing from time to time.

How many people from the vendor's team worked with you, and what were their positions?

There are several teams on this project and it’s actually ongoing. CHI software provides us with React Native developers and Project Managers. When we need more resources, we can temporarily request additional developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

CHISW Team developed for us a new upgraded version of the product with new functionalities and features. That change helped us to increase the number of platform users and deepen the level of their engagement.

Describe their project management style, including communication tools and timelines.

Our communication is excellent. The team is very supportive, interactive. All the important points are discussed in daily meetings. The small matters are resolved over Slack.

What did you find most impressive or unique about this company?

What I love most is the smoothness of our cooperation. They are responsive and helpful and willing to improve processes. And they are as concerned about quality as we are.

Are there any areas for improvement or something they could have done differently?

There is always room for improvement. But with the mindset of CHI software project managers and developers, we always strive to improve together.

BACKGROUND

Please describe your company and your position there.

I’m the IT Applications Manager at Labgroup. We are a company providing data management, archiving and destruction services to a large range of organisations and institutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CHI Software?

We wanted to optimize organisational workflows and to automate as much as possible a lot of manual tasks done by our employees.

What were your goals for this project?

My company needed to optimize the existing workflow and improve its efficiency.

SOLUTION

How did you select CHI Software?

This project wasn't the first time we cooperated. Several years ago, my manager Michel, CTO of the company met Kate, Head of Sales Department, at Luxembourg ICT Spring. After some difficulties we had to work abroad, we have started with a rather small scope of work related to our management system. Following this success, all the follow-up was delegated to me and our operations need improvement. We were confident that CHISW is a reliable and expert partner.

Describe the project in detail.

The product had to be developed from scratch. The communication was stress-free from the very beginning. We had a close cooperation period while we were working with a business analyst. He had to describe all the company internal processes and flows to underline areas that should be automated. When the process was finished and the project plan was compiled, we ran into the design and the development.

What was the team composition?

The full team consisted of 6 people. Among them were Business Analysts, a Project Manager, a Designer, an Android developer, and a .Net developer. Since the project is already in the support phase, the number of involved experts has now decreased.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The current mobile application allows drivers and technicians to get notifications about new work orders and make changes in real-time assignments, review the tasks details, scan and operate with the different types of items. We are glad to confirm that the new application enhances the ongoing process by automatisation. It helps us to save time, get rid of unnecessary paperwork, and improve operations accuracy by bringing techniques online.

How effective was the workflow between your team and theirs?

Our workflow was very efficient. I was in charge of keeping communication with the team and project manager. We started things off with a few video chats, but after that, everything was Skype-based. Every week or two, we had reviews, demos and received the software packages to outline the progress and check compliance with the requirements.

What did you find most impressive about this company?

The most impressive thing about CHI Software is that they go above and beyond to ensure that we hit our milestones well within time. They thoroughly understood what we were looking for. The team tailored an application that perfectly fit our needs and circumstances.

Are there any areas for improvement?

There is nothing I can think of at the moment for improvement. At least from what I have been impressed with.

BACKGROUND

Please describe your company and your position there.

I am the head of the legal department of multi-national technology company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CHI Software, and what were your goals?

CHI Software was hired to work on a browser plug-in to assist in the confidentiality of legal work within the department. The underlying concept was ideated by us, and executed by CHI.

SOLUTION

How did you select CHI Software and what were the deciding factors?

We looked at several vendors, and we felt comfortable proceeding with CHI's combination of good communication and price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

While I cannot describe the technology specifically, the scope of work involved an initial description of the project, followed by two back-and-forth reviews of the scope to discuss the specific pieces of work that needed to be done. A scope of work with estimated time was developed, and along the way, we expanded the scope a couple of times.

How many people from the vendor's team worked with you, and what were their positions?

I had one point person on the sales side, and one on the development side to manage the communications.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We consider the project to have been successfully completed. The original scope works 100% as planned, and as time goes on, we will have edits and revisions on usability that we will gladly return to the company to complete.

Describe their project management style, including communication tools and timelines.

We communicated entirely via email, and I would respond to questions and clarifications that way too.

What did you find most impressive or unique about this company?

I was very happy with how quickly they grasped the concept of the project. I was expecting a lot of work to get the project off of the ground, but after the first email exchange, the concept was completely understood.

Are there any areas for improvement or something they could have done differently?

None at this time.