CHI Software

Please describe your company and your position there.

I’m a member of the Senior Management Team at Foresight Mobile. Founded in 2017, Foresight develop mobile apps for a range of clients, ranging from SME’s to major household names. We specialise in using Google Flutter, the latest and arguably best software development framework for cross platform app development.

For what projects/services did your company hire CHI Software, and what were your goals?

Foresight were contacted by the UK Founder of an established company who have a major table ordering with a large client base. Written in Flutter, the app, which was spread across several codebases, required extra staff to modernise, rationalise and add functionality. The multiple codebases made work on the app a complicated affair, so, despite assigning senior developers to it, we decided to bring in CHI as our trusted development partner in Ukraine.

How did you select this vendor and what were the deciding factors?

We have a long standing relationship with CHI – we have worked with them before on several products and have an exceptionally good relationship with them. CHI are highly professional, and are able to supply specialist developers at short notice and reasonable rates from a large team.

Although this was a complicated project, we were sure, given prior experience, that CHI would be able to supply us with competent developers who would be able to grasp the scope of the work. The skills and motivation of the developers CHI have supplied us with are second to none. Their English language and communication skills are first class.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Tools: Bitbucket , Jira, Mixpanel, Sentry, Square

Technologies:

1. Flutter
2. Firebase
3. Dart
4. BLoC
5. Stripe

Project steps:

1. Migration to null-safety
2. Bug fixing
3. New features implementation, mainly around ordering system, introduction of new payment system, ability to tip, minimum order value and QR code support.

Work is still ongoing, with the end-user very happy with the results so far.

How many resources from the vendor's team worked with you, and what were their positions?

We used two mid weight Flutter developers, supplied by CHI, who were extremely competent. Our internal team varied from two to three (mainly senior) developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

CHI exceeded our expectations here – as usual. Due to the complexity of a multi-codebase app, and the fact that we were dealing with a third party, most companies would be highly reticent to bring in outsourced development. We felt completely confident that CHI staff would be able to understand the complexities of the project and work collaboratively with us. We were not disappointed.

Describe their project management style, including communication tools and timeliness.

As with all our projects, communication has been via Slack. The English language skills which the developers CHI have are superb. One thing which made us choose CHI as a partner was the fact that it maintains an English language training department and coaches all its’ developers in Western working methodologies.

There are no miscommunications or errors and all their staff have the initiative to ask when unsure about something. We find they require almost no supervision, no more than the equivalent UK developer, and, in a lot of cases, less.

What did you find most impressive or unique about this company?

CHI is certainly the most impressive outsourced development company we’ve come across. They have a combination of professionalism, a large and skilled talent pool who are experienced in working on many apps: their rates are extremely good (and realistic, which is a rarity) and it is a complete pleasure to work alongside them.

There is always the sensation, when working with remote or outsourced developers, of detachment, but with CHI, we feel we are working as a proper, integrated unit.

Are there any areas for improvement or something they could have done differently?

Frankly, there is absolutely no room for improvement and we cannot recommend CHI more highly for anyone considering using their outsourcing or team enhancement services. We will be very happy to provide references for CHI, they are a complete pleasure to work with, and we look forwards to many more years of co-operative work together.

Please describe your company and your position there.

I'm Co-Founder of a platform for teaching Swedish, Polish, Danish, Norwegian children math, followed by deepening in accordance with the local curriculum.

For what projects/services did your company hire CHI Software, and what were your goals?

We were looking for a development company which could enhance our forces and extend our in-house teams in developing our web and mobile versions of our products.

How did you select CHI Software and what were the deciding factors?

By personal recommendations from a friend of mine. He was impressed and satisfied with the quality of work and cooperation. So I decided to pay attention to CHI Software.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have worked with this team for a long time. Our tasks and workflow have changed since the first steps. Today we work to improve our product and services. This process goes as many similar does, I think.

The CHISW team has standups with our Project Manager. Project Manager replaced me and now, he deals with sprint plans, retrospectives, and manages the backlog. The technical team is engaged with functionalities crafting, implementing new features, and bug fixing from time to time.

How many people from the vendor's team worked with you, and what were their positions?

There are several teams on this project and it’s actually ongoing. CHI software provides us with React Native developers and Project Managers. When we need more resources, we can temporarily request additional developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

CHISW Team developed for us a new upgraded version of the product with new functionalities and features. That change helped us to increase the number of platform users and deepen the level of their engagement.

Describe their project management style, including communication tools and timelines.

Our communication is excellent. The team is very supportive, interactive. All the important points are discussed in daily meetings. The small matters are resolved over Slack.

What did you find most impressive or unique about this company?

What I love most is the smoothness of our cooperation. They are responsive and helpful and willing to improve processes. And they are as concerned about quality as we are.

Are there any areas for improvement or something they could have done differently?

There is always room for improvement. But with the mindset of CHI software project managers and developers, we always strive to improve together.

Please describe your company and your position there.

I’m the IT Applications Manager at Labgroup. We are a company providing data management, archiving and destruction services to a large range of organisations and institutions.

For what projects/services did your company hire CHI Software?

We wanted to optimize organisational workflows and to automate as much as possible a lot of manual tasks done by our employees.

What were your goals for this project?

My company needed to optimize the existing workflow and improve its efficiency.

How did you select CHI Software?

This project wasn't the first time we cooperated. Several years ago, my manager Michel, CTO of the company met Kate, Head of Sales Department, at Luxembourg ICT Spring. After some difficulties we had to work abroad, we have started with a rather small scope of work related to our management system. Following this success, all the follow-up was delegated to me and our operations need improvement. We were confident that CHISW is a reliable and expert partner.

Describe the project in detail.

The product had to be developed from scratch. The communication was stress-free from the very beginning. We had a close cooperation period while we were working with a business analyst. He had to describe all the company internal processes and flows to underline areas that should be automated. When the process was finished and the project plan was compiled, we ran into the design and the development.

What was the team composition?

The full team consisted of 6 people. Among them were Business Analysts, a Project Manager, a Designer, an Android developer, and a .Net developer. Since the project is already in the support phase, the number of involved experts has now decreased.

Can you share any outcomes from the project that demonstrate progress or success?

The current mobile application allows drivers and technicians to get notifications about new work orders and make changes in real-time assignments, review the tasks details, scan and operate with the different types of items. We are glad to confirm that the new application enhances the ongoing process by automatisation. It helps us to save time, get rid of unnecessary paperwork, and improve operations accuracy by bringing techniques online.

How effective was the workflow between your team and theirs?

Our workflow was very efficient. I was in charge of keeping communication with the team and project manager. We started things off with a few video chats, but after that, everything was Skype-based. Every week or two, we had reviews, demos and received the software packages to outline the progress and check compliance with the requirements.

What did you find most impressive about this company?

The most impressive thing about CHI Software is that they go above and beyond to ensure that we hit our milestones well within time. They thoroughly understood what we were looking for. The team tailored an application that perfectly fit our needs and circumstances.

Are there any areas for improvement?

There is nothing I can think of at the moment for improvement. At least from what I have been impressed with.

Please describe your company and your position there.

I am the head of the legal department of multi-national technology company.

For what projects/services did your company hire CHI Software, and what were your goals?

CHI Software was hired to work on a browser plug-in to assist in the confidentiality of legal work within the department. The underlying concept was ideated by us, and executed by CHI.

How did you select CHI Software and what were the deciding factors?

We looked at several vendors, and we felt comfortable proceeding with CHI's combination of good communication and price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

While I cannot describe the technology specifically, the scope of work involved an initial description of the project, followed by two back-and-forth reviews of the scope to discuss the specific pieces of work that needed to be done. A scope of work with estimated time was developed, and along the way, we expanded the scope a couple of times.

How many people from the vendor's team worked with you, and what were their positions?

I had one point person on the sales side, and one on the development side to manage the communications.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We consider the project to have been successfully completed. The original scope works 100% as planned, and as time goes on, we will have edits and revisions on usability that we will gladly return to the company to complete.

Describe their project management style, including communication tools and timelines.

We communicated entirely via email, and I would respond to questions and clarifications that way too.

What did you find most impressive or unique about this company?

I was very happy with how quickly they grasped the concept of the project. I was expecting a lot of work to get the project off of the ground, but after the first email exchange, the concept was completely understood.

Are there any areas for improvement or something they could have done differently?

None at this time.

Please describe your company and your position there.

I'm CEO of Piligrim.ua, an online travel agency in Ukraine. Our company was established in 1999. The company is part of the It-tour group, which provides IT solutions in Ukraine's travel market.

For what projects/services did your company hire CHI Software, and what were your goals?

CHI Software is developing our new website. Development is carried out from scratch. The goal is to create a website for searching and booking travel services provided by tour operators in Ukraine.

How did you select CHI Software and what were the deciding factors?

I met the CHI Software team on the recommendation of a friend who is a development manager at a large Ukrainian bank. The main selection criteria were:

1. Possibility of flexible step-by-step development in full interaction with the customer
2. Qualification of company team
3. Projects previously made by the company and feedback about the company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Phase One: Basic Tour Search Functionality

1. Design of data structure
2. Development of general site design and UI component design
3. Description of the consumer's journey from interest to purchase
4. Front-end and back-end programming of the tour search and booking system
5. Minimum hotel database functionality.

The second phase: a limited set of landing pages, hot tours, basic CMS functionality.

1. Creation of landing pages for two destinations
2. Functionality for searching and booking last minute offers
3. Minimal CMS functionality (reference books, meta tags, linking)

The third phase: sections of news and tips, expanding the CMS's functionality to create and manage landing pages.

Fourth phase: enrichment of the hotel database, expansion of the CMS for this.

How many people from the vendor's team worked with you, and what were their positions?

It was a team of six. We had close cooperation with business analysts, project manager, and devoted designer. Also, JavaScript- and PHP-developer worked on the project. DevOps joins the project on request.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As I mentioned, we had to create a site from scratch. The development process is ongoing and rapidly changing. The team attentively listens to all ideas and tries to implement all of them to the project.

Even if these ideas are different from the start-point agreement. CHI Software tries to delve deeply into my business needs and suggests ways to achieve them.

Describe their project management style, including communication tools and timelines.

We communicate in daily stand up meetings with the development team and product owner. It helps us to sync, stay agile, and remove blocks. All additional communication We had close cooperation with Dmitry, who was responsible for the design part. It was at the beginning of the project. Now we meet just from time to time if it’s needed. Skype and Jira are our standard communication tools.

What did you find most impressive or unique about this company?

The most impressive thing about CHI is how easy it is to communicate with them and their availability. They are also very business-oriented and have this capacity to find a solution to almost anything.

Are there any areas for improvement or something they could have done differently?

Several points caused us controversy. But we promptly eliminated them, thanks to the responsiveness and involvement of the С-level management, which is involved in solving any sensitive issues. The team's willingness to improve the results and workflow also prompted the progress.

Please describe your company and your position there.

I’m a project manager at QArea. QArea provides software development services covering the full cycle from design and development to testing.

For what projects/services did your company hire CHI Software, and what were your goals?

A client of ours requested changes to a project we developed for him two years ago. Unfortunately, our in-house team did not have the resources to help them with this at the time. We hired a full-stack developer from CHI software to implement our client's new features and update some of the code we worked on in the past. This project is currently ongoing.

How did you select CHI Software and what were the deciding factors?

We created a detailed job description and list of requirements for the developer we were looking for, which reflected the requests of our client and our candidate criteria. CHI software quickly sent us a CV of a candidate that fit our request perfectly. We interviewed the candidate, found that his experience met our requirements, and began working with him.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The full-stack developer was expected to familiarize himself with two legacy projects, review and investigate the software, and take control of updating the projects and implementing new features. Both projects use a similar tech stack and have the same architecture.

The developer is working on implementing the following features:

• Add auto-logout for public and private users;
• Update and improve the existing signout and password reset user flow and functionality;
• Add integrations with payment gateways;
• Add two-factor authentication.

How many people from the vendor's team worked with you, and what were their positions?

Chi Software provided us with one middle full-stack developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is still ongoing, but we are satisfied with the developer's performance, attitude towards the work, and clear and consistent communication.

Describe their project management style, including communication tools and timelines.

We use an agile development style. Our clients provided detailed requirements, and our internal team prepared several possible approaches to meet these requirements. We use Skype for communication with both the client and the developer from CHI Software.

What did you find most impressive or unique about this company?

CHI Software responded promptly and was able to provide a fitting candidate quickly

Are there any areas for improvement or something they could have done differently?

The project is still ongoing, but CHI Software has been able to meet all our expectations so far, and the developer we are working with is making good progress on the project.

Please describe your company and your position there.

I am the COO at Soft Industry Alliance, a technology service provider. We provide our clients with high-class full-cycle development.

For what projects/services did your company hire CHI Software, and what were your goals?

One of our clients had a specific request for a Magento website development. As this is slightly out of our tech stack, we reached for the help of our trusted partner - the CHI Software team. The main task was to implement a new version of the existing site using Magento 1.6.

How did you select CHI Software and what were the deciding factors?

About two years ago we began to work as partners on various requests. When our need for Magento appeared, we knew CHI Software team has solid experience with it, so with no hesitation, we offered CHI Software to work together on this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The client already had a web platform that needed to be improved according to new technical data. The main task was to implement a new version of the existing site using Magento 1.6.

How many people from the vendor's team worked with you, and what were their positions?

The team was quite small but efficient: 1 PHP developer with Magento and Symphony skills, 1 Quality assurance engineer, 1 Project Manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

During the work on the project, the developer was able to implement a number of functionalities in the application under the control of our PM, according to the requirements and terms of the customer, which helped to speed up and simplify the interface for comfortable use by clients.

Describe their project management style, including communication tools and timelines.

The work process was organized quickly with maximum efficiency, our PM worked directly with the developer. Everything went smoothly and deadlines were met.

What did you find most impressive or unique about this company?

CHI Software is a trusted and reliable partner we can always count on in case of any need. It was a pleasure to work together.

Are there any areas for improvement or something they could have done differently?

There is not much room for improvement, we only wish to work more often in the future.

Introduce your business and what you do there.

I’m the CEO & founder of Blocksport. We are a sports tech organization, providing solutions to our clients.

What challenge were you trying to address with CHI Software?

We were looking to have a prototype and an MVP, built for a mobile product.

What was the scope of their involvement?

They developed the MVP for a mobile app, doing front- and backend work, and UI/UX design. The app is a B2B2C product. Fans can shop, chat, participate in fan missions and collect points, increase fan-linking, browse social media, and more.

Their team used React Native on the frontend and Node.js on the backend. The app is available for iOS and Android.

What is the team composition?

We worked with six people including front- and backend developers, a project manager, and a designer.

How did you come to work with CHI Software?

We were looking for a reliable partner with experience in mobile development. We interviewed several vendors. Ultimately, we liked what CHI Software had to offer, as well as the pricing.

How much have you invested with them?

We spent $100,000.

What is the status of this engagement?

We worked together from July–December 2019.

What evidence can you share that demonstrates the impact of the engagement? 

CHI Software was a team of skilled engineers. We were happy with their work.

How did CHI Software perform from a project management standpoint?

They did a good job with project management overall. We had daily standups and weekly calls. We used Jira, Slack, Skype, and email for project management and communication. 

What did you find most impressive about them?

We found their ability to acquire resources and the quality of their UI design most impressive.

Are there any areas they could improve?

They were a bit disorganized with project management and missed a few deadlines.

Do you have any advice for potential customers?

I think they are a good option for startups and smaller companies. They’re a reliable development agency.

Please describe your company and your position there.

I’m the Founder of a tech consultation firm. My company offers technology consulting, data services, advanced analytics, automated and manual QA, commercial video processing, agile project management, application, and web development.

For what projects/services did your company hire CHI Software, and what were your goals?

We needed an experienced and reliable contractor to support our client. Although the client has an in-house team, they don't have enough people for such a complicated project. As a result, we needed a team that could deliver a wide range of services: from coding and QA testing to ongoing development and maintenance. The client aimed to develop a service that is an integrated solution where landlords, renters, and brokers can cooperate on mutually beneficial conditions. The solution had to have a high-performance rate and a robust security system.

How did you select CHI Software and what were the deciding factors?

The CHI Software representative, Maria, contacted us two years ago. We decided to go with them based on their professional response, quality project scope, and reasonable costs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The primary services are back-end development (NestJS, TypeORM), front-end development (React.js), and testing. Since the platform is one of the elements of a much larger system, there are many integrations with other services included, such as EqiuFax, TenantSafe, Yardi, and payment systems. The team developed a solution that covers clients' needs, such as checking compliance of the documentation with the rules and regulations, generation insurance documents and contracts, making payment transactions inside the system, and more.

How many people from the vendor's team worked with you, and what were their positions?

It is an ongoing project. We work with the Project Manager, Business Analyst, React.js Developer, JavaScript Team (3 people), and Node.JS Developer. When we needed more resources, we were temporarily provided with additional resources such as a Quality Assurance specialist.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our customer is satisfied with the cooperation with CHI Software during all this time. It is the outcome that describes the success of our partnership. For this project, we develop a great web-solution that already works and makes a profit.

Describe their project management style, including communication tools and timelines.

We have a great Project Manager. She is responsible for communication and carrying out tasks smoothly and timely. The project has daily updates, sprints after each stage. Guys are always planning the next steps. We use popular communication tools: Slack, Jira, Skype.

What did you find most impressive or unique about this company?

Clear communication of opportunities and issues. Their adaptation to the project goals was quick and easy. As a result, we had significant delivery results.

Are there any areas for improvement or something they could have done differently?

I don't think so. They are technically well-versed and always ready to manage team composition according to the client’s needs. They are committed to doing an outstanding job.

Please describe your company and your position there.

We are BetterTradeoff Solutions, building a personalized life planning solution. I'm the Technical Project Manager of the team managing the deliveries of the engineering department.

For what projects/services did your company hire CHI Software, and what were your goals?

We have a lot of ongoing projects in the pipe and we have onboarded CHI to help us in the delivery aspects of our solutions mainly Front End and Back- End Developers.

How did you select CHI Software and what were the deciding factors?

We initially onboarded at least 2 developers from their side and because of the good quality of the work they deliver, we grew up this number to a couple of more developers to join and help us to which until now we are happy to work with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are working on a methodology of Agile and we are doing our releases on a weekly basis. We try to scope sprint deliverables on a bi-weekly basis and onboard the developers on each project concurrently. As part of the development team, the team members are required to participate in the topic review and analysis, PR reviews, documentation (when needed), and coding.

How many people from the vendor's team worked with you, and what were their positions?

As of now, there are 7 developers working with us. 3 Fullstack developers 4 Front End Developers

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After onboarding the initial 2 developers we saw good output from their work, that now they are able to manage larger and bigger scope. This helps us in delivering our outputs in the roadmap well and aside from that, the good skillset of all the developers overall now has helped us reached our targets for the past releases we had. We review their work for each topic and understand the quality of the work they produced from the QA testing output and PR reviews.

Describe their project management style, including communication tools and timelines.

We are doing daily stand-up every day on slack and they re able to share their inputs from here. They are also participating in the demos for the topics they produce in our topic demo. They are good collaborators and we are able to work well with them even they are not with us on site. We used slack for communication, JIRA for ticket management and confluence for documentation.

What did you find most impressive or unique about this company?

They are hands-on with us and able to provide support to us as soon as we need them. I honestly like the professionalism of their management and people.

Are there any areas for improvement or something they could have done differently?

There were some challenges on some project delivery before but as soon s we've raised this they were very quick to provide the next course of action that we agreed with and proceeded.