CGTechnologies

BACKGROUND

Introduce your business and what you do there.

I'm an IT consultant for a nonprofit.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CGTechnologies?

We needed to upgrade our existing server to a more secure platform.

SOLUTION

What was the scope of their involvement?

CGTechnologies has helped us with hardware and software procurement, IT managed services, subscription services, and cybersecurity to a lesser extent.

When we first brought them on, they upgraded our Windows Server 2003 to a more secure version and the hardware. For example, they purchased and set up replacement laptops for some staff members before shipping them to our office.

They work remotely and in the office. Recently, they've been coming into the office less frequently, so it's more remote. 

What is the team composition?

We typically work with the help desk and two particular people.

How did you come to work with CGTechnologies?

They were a referral from another company in a similar industry.

How much have you invested with them?

We spend around $900 CAD a month.

What is the status of this engagement?

We started working together in June 2005, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have provided a more professional environment and better services than the previous organization.

How did CGTechnologies perform from a project management standpoint?

They deliver on time and within budget. We communicate effectively via phone calls, email, and a ticketing system. 
Typically, if I want a quick response, we call the help desk. If we have a less urgent response, we work through the ticket system. If we want to get in contact and arrange a phone call, we email our contacts and schedule a time to actually have a conversation about what we want to achieve.

What did you find most impressive about them?

They handle the IT-managed services well and quickly and efficiently address any problems or questions.

Are there any areas they could improve?

We always have new people on the help desk, so it would be good if they had someone who could learn about the organization.

Do you have any advice for potential customers?

CGTechnologies provides quality service, and we're satisfied with them as we move into the length of time that we've been their clients.

BACKGROUND

Introduce your business and what you do there.

I’m the office administrator for an accounting firm. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CGTechnologies?

We needed their managed IT services.

SOLUTION

What was the scope of their involvement?

We used to work on desktops. CGTechnologies worked to transfer us to a remote desktop server so that we could work anywhere as long as we had our usernames and passwords. We didn’t have that option before.

At present, they still provide such services to us.

What is the team composition?

We work with Dario (Business Development Manager) and Matthew (CTO).

How did you come to work with CGTechnologies?

CGTechnologies was referred to us by one of our clients. That client used them, and since we weren’t happy with our existing IT firm, we decided to check CGTechnologies out. We reached out to them and they gave us a proposal. We liked what they had to say, so we hired them. 

How much have you invested with them?

We spend $2,500 per month on their services.

What is the status of this engagement?

We started working with them in February 2019, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

CGTechnologies is great. In terms of business impact, we don’t have to do any updates by ourselves anymore. We can call them, and they’ll update all our programs to save time. 

How did CGTechnologies perform from a project management standpoint?

Their project management has been great. When we have problems to solve, they can fix them over the phone. It’s also easy to talk to the team; their resources are truly helpful. We’ve had no problems with them at all. 

What did you find most impressive about them?

CGTechnologies is highly communicative. They always contact us for any updates, changes, or problems. Every time I call them, someone always answers the phone. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Be open with your intentions and communicate with them. 

BACKGROUND

Introduce your business and what you do there.

We’re a nonprofit organization that offers daycare before- and after-school programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CGTechnologies?

We were having some issues with our system where we stored confidential information on our students and their parents. We had lost all of our data, so we needed someone to secure our data to prevent further losses.

SOLUTION

What was the scope of their involvement?

CGTechnologies first retrieved our lost data, including our accounting statement and emails. In total, they recovered information on our 11 schools. The team now helps us keep everything safe on a remote database. They also provide other IT services. For example, they’ve set up a firewall to keep our network secure.

What is the team composition?

We’re currently in contact with two teammates, but we’ve worked with five people overall, including Matthew (CTO), Dario (Business Development Manager), Attilio (President), and two technicians. 

How did you come to work with CGTechnologies?

A friend referred CGTechnologies to us, and they offered to help after we lost our data.

How much have you invested with them?

We’ve spent $150,000–$175,000 CAD (approximately $118,000–$137,000 USD). 

What is the status of this engagement?

The project started in September 2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Other than rescuing our data, the CGTechnologies team has also given us peace of mind. We never have to worry about our security — the firewall works well, and since our data is stored remotely, we can work from home. Their help has saved us a lot of money, especially during the COVID-19 pandemic. Overall, they’ve been a great partner.

How did CGTechnologies perform from a project management standpoint?

Their project management is perfect. If we have any problems, we would just give them a phone call, and they’d create a ticket for us. They would then access our desktop remotely to fix it. The team always solves our issues very quickly, and we never have to call back to follow up.

What did you find most impressive about them?

They’re a fantastic team that works well with our organization.

Are there any areas they could improve?

No, CGTechnologies is very good at what they do. 

Do you have any advice for potential customers?

Let CGTechnologies know what you want, and they’ll help you out.

BACKGROUND

Introduce your business and what you do there.

We’re a nonprofit association that includes members of the bench and bar. We serve to advance advocacy and protect the judiciary through our membership program. I’m the senior IT specialist. I’m a department of one, and I support all of our internal technical functions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CGTechnologies?

We needed someone to provide day-to-day technical support and various hosting services.

SOLUTION

What was the scope of their involvement?

CGTechnologies is our primary tech provider. They support our daily technical needs. Furthermore, they provide a multitude of different hosting solutions, including domain name system hosting, file transfer protocol hosting, and email hosting on Exchange. They host our database server, web server, file server, and test environment. Additionally, CGTechnologies provides security and firewall monitoring. 

Most of their work is done remotely, but they come to our office if we need a piece of equipment installed. For example, the team has set up WiFi extenders for us. In addition, they’ve conducted some on-site cybersecurity training for our staff.

What is the team composition?

I’ve worked closely with over six people: Michael (CTO), Inderjit (Infrastructure Manager), and several help desk teammates.

How did you come to work with CGTechnologies?

When I joined the company, we were already working with them. Our former CEO had a long-standing relationship with Attilio (President). CGTechnologies helped us transition into the 21st century, and they’ve been providing support ever since.

How much have you invested with them?

We spend $64,000–$68,000 CAD (approximately $50,000–$54,000 USD) each year for their services. Expenses relating to equipment and hardware are not yet included.

What is the status of this engagement?

The project started in January 2013, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t use any formal metrics to evaluate them. However, I can say that we have a solid relationship with the CGTechnologies team, and we’re delighted with their performance. We’ve been working with them for over eight years now, and we've never experienced any significant disruptions. They’ve truly kept our systems in check and prevented any security breaches. It’s rare to find that kind of expertise, so the partnership is very valuable to us. 

How did CGTechnologies perform from a project management standpoint?

Their project management is excellent. CGTechnologies is incredibly transparent when it comes to costs. Meanwhile, their turnaround time is often within an hour or a day, depending on how large the project is. 

In terms of communication, they’ve done a great job, and their response times are fantastic. The team doesn’t pass us back and forth between representatives, which is helpful when it comes to avoiding miscommunication. 

What did you find most impressive about them?

The quality of the work that they can deliver within such a short turnaround time is really impressive. Their response times are also superb.

Are there any areas they could improve?

They recently switched to a new type of ticketing system for intaking technical requests to the help desk. Since then, it’s become difficult to communicate directly with the teammate working on the request. It’s not a big issue, but I would prefer it if the process were more personal and less faceless.

Do you have any advice for potential customers?

Have your technical plan and specifications outlined and be very detailed with your requirements. Furthermore, stay on top of communication with them. If you’re able to provide that, they’ll give you precisely what you’re looking for.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager at the Ontario Association of Certified Engineering Technicians and Technologists (OACETT). Our organization certifies people in the engineering field. We have 30 people in our staff and 25,000 members; most of them are located in Ontario.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CGTechnologies?

We hired CGTechnologies to provide us with technical support. 

SOLUTION

What was the scope of their involvement?

CGTechnologies hosts five of our servers, including our web, database, and exchange servers. Everything is located in a data center, which the team can duplicate in another facility in case we experience any issues. Their resources also help us with specific IT tasks, such as WiFi, server, and configuration upgrades. 

When we have projects with CGTechnologies, they’re mainly related to our IT infrastructure. For instance, we’ve switched from an in-office setup to using remote desktops, and they’ve collaborated with us to adopt the software pieces we need. To support this, they’ve worked with other third-party vendors. On top of that, they’ve set up our VPNs and firewalls. Simply put, they handle everything related to our network infrastructure.

What is the team composition?

Since their company has grown over time, the team composition has also undergone changes. We’ve worked with Attilio (President) and Matthew (CTO). Inderjit (IT Infrastructure Manager) has also been working closely with me, especially regarding software licenses. Overall, we’ve collaborated with many technical people from their side, but these three people have been providing us the support we need. 

How did you come to work with CGTechnologies?

We chose CGTechnologies because of their loyalty and flexibility. They accommodated us well and developed an excellent relationship with us in a way that worked perfectly. They were also efficient and dependable; they were always there when issues occurred. As a result, we continued our relationship with them.  

How much have you invested with them?

We spend $80,000 every year. 

What is the status of this engagement?

They might have been working for our company before I joined it, but our partnership started in February 2009, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

For success metrics, if we have any project or tasks that demand anything from CGTechnologies, we ask our association’s directors for feedback. So far, every feedback has been positive; we never receive any negative comments. On top of that, the team’s response times are good. 

How did CGTechnologies perform from a project management standpoint?

CGTechnologies is good at meeting deadlines. One good thing about our relationship is that we’re realistic. Apart from that, we also count on each other; if we need anything, we tell them in advance. They then set up a team and work with us. 

CGTechnologies is also great around resources, time, and completions. Delays rarely happen, and we understand them if they need more time. More often than not, they complete their work on time. Finally, they’re highly dependable; in many situations, they go beyond what we ask from them. 

What did you find most impressive about them?

They’re truly reliable. When we’re in a complicated situation, they pursue our goals and continue working hard to solve our problems. Whatever I ask them to do, they’re there; they have my back and provide support.

Are there any areas they could improve?

In the past, they had one accountant so the billing came on the first of every month. Now, they no longer have that role filled in, so the billing sometimes comes on the fifth or sixth of the month. This doesn’t have any impact on the quality of their work, but it may be something they’d want to change in the future.

Do you have any advice for potential customers?

Be clear about your needs. If you need something, say it — CGTechnologies will work with you and find a solution for you. The clearer your needs and expectations are, the better. This advice is applicable to everyone, but it’s the best approach to the CGTechnologies team.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of finance and operations at JA Central Ontario, a nonprofit organization. We provide immersive learning experiences in work readiness, financial literacy, and entrepreneurship to empower students in grades 3–12 to succeed in a global economy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGTechnologies to accomplish for your organization?

We hired CGTechnologies as our managed IT service provider. We needed a proactive and strategic partner to provide comprehensive IT management that ensured secure, reliable, and efficient operations across a hybrid work environment.

SOLUTION

What was the scope of their involvement?

CGTechnologies provides end-to-end IT operations, including infrastructure and cloud management, Microsoft 365 administration, network performance, and continuous 24/7 monitoring. They ensure systems remain up to date, secure, and optimized through patching, maintenance, and proactive issue resolution, along with regular reporting on system health.CGTechnologies also provides cybersecurity and data protection. They implement and manage firewall protections, secure remote access (VPN), email security, and advanced threat detection. They strengthen endpoint security across all staff devices with tools such as endpoint detection and response (EDR), encryption, multi-factor authentication (MFA), and centralized device management (e.g., Microsoft Intune). They also introduce or enhance data governance and compliance practices using tools like Microsoft Purview, ensuring that sensitive donor, student, and financial data is protected through proper retention, monitoring, and recovery policies.
CGTechnologies is responsible for backup, disaster recovery, and incident response, ensuring that all critical systems and Microsoft 365 data are securely backed up and that recovery processes are tested and reliable. This includes developing and maintaining a documented incident response plan and supporting end-user recovery in the event of security incidents such as phishing or device loss.On the end-user support side, CGTechnologies provides responsive helpdesk services, including remote and on-site support, user onboarding and offboarding, device setup, and license management. They implement a structured ticketing system with defined service levels to ensure timely issue resolution, along with after-hours emergency support.Beyond operational support, CGTechnologies delivers strategic IT advisory services through a virtual CIO function. This includes regular strategic reviews, IT budgeting and capacity planning, business continuity planning, and guidance on technology improvements and procurement.

What is the team composition?

We work with 2–5 teammates from CGTechnologies.

How did you come to work with CGTechnologies?

We found them through an online search and a request for proposal. We chose them because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, they were referred to me, their company values aligned with ours, and they completed the RFP process.

What is the status of this engagement?

We started working together in January 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A key measurable outcome is the speed and efficiency of onboarding, with CGTechnologies getting our organization up and running quickly with minimal disruption. The transition from the previous provider was completed efficiently with little to no downtime. Core systems, user access, and security tools were quickly assessed, stabilized, and brought under management. Our staff experienced continuity in their day-to-day work with minimal interruption.CGTechnologies also quickly identified and resolved critical risks during the transition period. They accelerated the implementation of priority security measures (e.g., MFA, endpoint protection).Overall, CGTechnologies has demonstrated strong project management and transition capability by quickly establishing a stable, secure IT environment. This rapid onboarding has reduced organizational risk and ensured our staff can continue delivering programs without delay.Full onboarding and transition to CGTechnologies was completed in less than a week. Core systems — including Microsoft 365, user access, devices, and network security — were stabilized within days. Key security measures such as MFA and endpoint protection (EDR) were implemented almost immediately. Helpdesk support and ticketing were live from day one, ensuring continuous staff support. The transition was seamless and non-interruptive, with no disruption to daily operations. Any minor delays encountered were related to the previous MSP’s offboarding and access transfer, not CGTechnologies’ onboarding process.Post-transition improvements with CGTechnologies include very quick response times. IT support requests are addressed significantly faster due to a structured helpdesk system and defined SLAs, improving day-to-day issue resolution for staff. We also have lower overall IT costs. The transition has resulted in more predictable, consolidated managed service pricing and reduced reliance on ad hoc or reactive IT spending.Our staff has reported an improved user experience. They have a more responsive, accessible support model compared to the previous provider. CGTechnologies is consistently noted for their friendly, service-oriented support. They have an approachable, collaborative, and helpful customer service, which has improved overall user confidence and satisfaction.

How did CGTechnologies perform from a project management standpoint?

Overall, CGTechnologies has demonstrated strong project management discipline, delivering a fast, controlled, and well-executed transition. Their ability to coordinate multiple technical components while maintaining continuity of service reflects a high level of capability in managed IT onboarding and delivery.

What did you find most impressive about them?

The most impressive or unique aspects of CGTechnologies are their extremely fast, seamless onboarding. The transition was completed in less than a week, yet it still felt controlled and well-managed, with no interruption to daily operations. Their ability to stabilize quickly is also impressive. Core systems — including Microsoft 365, devices, access, and security controls — were brought under full management almost immediately, which created a sense of stability very quickly.We’ve also been impressed with their strong responsiveness from day one. Our staff has experienced very quick turnaround times for support requests, with issues addressed promptly and consistently. The team is consistently described as friendly, approachable, and easy to work with, which has made it more comfortable for our staff to engage with IT support.CGTechnologies’ support is proactive rather than reactive. They don’t just resolve issues — they often anticipate or prevent them through monitoring, structured processes, and follow-up. Our users have had a low-friction experience, even during a major transition. They’ve experienced minimal disruption and clear communication, which isn’t always typical during MSP changes. Overall, CGTechnologies has delivered a highly technical, security-focused IT transition while maintaining a very human, service-oriented experience for staff. They’ve done so quickly, smoothly, and without operational disruption.

Are there any areas they could improve?

CGTechnologies has met our expectations in all key areas — timeliness, service quality, security implementation, and customer support. They’ve delivered a smooth, well-executed transition with strong ongoing service performance.