Cerebra LPO

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

This is a very important tool to organize all legal processes.

What type of work can your internal staff avoid by using a back office service?

Our staff can avoid long hours on the computer organizing documents.

What were your company’s goals for the partnership with this service provider?

Our primary goal was to make work easier for all staff.

SOLUTION

What do they provide for you on a normal basis?

They provide speed and reliability in legal document processing.

Could you describe their pricing structure and how they bill you?

I think this company offers a great service for an affordable price.

How did you find and select them?

Cerebra LPO was chosen through a group of top management in the company.

RESULTS & FEEDBACK

Please assess their quality of work.

I am totally satisfied with the service offered by this company.

How much time and money do you estimate that they save you each month?

This service saves us around $2,000 each month.

Based on your experience, what takeaways can you share about working with them?

It's a great company. I've never had any problems.

What do you think are their strengths?

They have a strong structure throughout their work plan.

Where do you think they can improve?

I don't think they need to improve anything.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Is essential for the management of statistics that we handle in the company.

What types of work can your internal staff avoid by utilizing a back office service?

They do physical, time-consuming jobs.

What challenge were you trying to address with the service provider?

They improve the quality of our work, that is the goal.

SOLUTION

What was the scope of the service provider's involvement?

Improvement and quality.

Could you describe the service provider's pricing structure and how they billed you?

I cannot answer.

How did you come to work with this service provider?

I found them through an announcement on their website.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

Their quality is very good, they have excellent service.

How much time and money does this service provider save you each month?

I spend around $500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Is an excellent way to work with this company, they offer a quality service 100% of time.

What are the service provider's strengths?

The ability to develop their knowledge is strong.

What areas can the service provider improve?

There is nothing.

How long has your company been working with this service provider?

We've been with them for three years.

How much money do you spend annually with this service provider?

We spend less than $1,000 per year.