Bytagig

BACKGROUND

Please describe your company and your position there.

I work at Harvest Christian Church as the Executive Director of Operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bytagig?

IT support

SOLUTION

How did you select this vendor and what were the deciding factors?

Bytagig responded almost immediately to an online inquiry I made when the internet went down at our organization over a weekend. Bytagig responded fast, put in the hours needed, and has provided reliable insight and support.

Describe the project in detail and walk through their service package.

Bytagig came to our rescue when our internet went down over a weekend. We couldn't stream our services. John personally came and worked for several hours to remedy the issue. Bytagig came to the rescue when our internal IT support was no longer available. They have worked for months to get our hardware and software systems cleaned up from a previous poor install. The team responds almost immediately to support needs. We love working with them and will continue to do so.

How many resources from the vendor's team worked with you, and what were their positions?

We've worked with several individuals from Bytagig, and they have all been incredibly knowledgeable and helpful. John - Owner Craig, Seth, and more!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They have updated our hardware and software. Reconfigured our network, installed a cloud backup system, assisted in the purchase of new computers, and maintain support for our entire organization.

How effective was the workflow between your team and theirs?

Amazing. We use an email system to submit requests. Responses are always same day, if not immediately.

What did you find most impressive or unique about this company?

I loved how they went the extra mile to make sure our needs were met.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of Greenhaven Landscapes. We provide landscape installation and design services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bytagig?

We needed someone to help us with cloud consulting and provide various IT services.

SOLUTION

What was the scope of their involvement?

Bytagig is our outsourced IT department. We use them on a regular basis to fulfill our IT needs. Whenever we have any IT-related problem, we can contact them to fix it. We use both macOS and Microsoft Windows products, and they help us with both.

Bytagig purchases and installs hardware and software when needed, and they also manage our cloud infrastructure. Additionally, they provide cybersecurity services by setting up firewalls and so on. The team also maintains the junk mail filter on our email.

In addition, Bytagig helps us with onboarding new employees. The team creates an email for them and gets that teammate set up on our computer systems. Most of their work is done remotely, but they check in with us in person sometimes to check in with us. 

What is the team composition?

We work with Craig (Technician) and John (CEO & IT Consultant).

How did you come to work with Bytagig?

The former office manager was friends with John and had worked with him before. 

How much have you invested with them?

We’ve spent $7,500 so far.

What is the status of this engagement?

The project started in May 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project has gone smoothly. Bytagig is always on top of any issues, and we’ve received good customer service from them.

How did Bytagig perform from a project management standpoint?

The Bytagig team is amicable and quick to reply. Although we’re not their only customers, we’ve never felt like we weren’t their priority — the team is always available and responsive.

We typically contact them via email if we need support, and it goes through a ticketing system. They usually get back to us within the same day to let us know the status of our request. If needed, we can also reach out to them via phone call.

What did you find most impressive about them?

They’re very friendly and knowledgeable. Craig is super helpful and always provides exemplary customer service. We’ve had nothing but positive experiences with the team — they’re reliable, honest, and fair.

Are there any areas they could improve?

I wish they could fix some things in person rather than remotely. However, they’ve definitely satisfied our needs remotely, so it’s not much of an issue but a personal preference.

Do you have any advice for potential customers?

If you need someone to provide IT services, I recommend Bytagig. They’re a reliable and trustworthy company.

BACKGROUND

Please describe your company and your position there.

I'm the COO. We are a digital marketing agency for small law firms with over 300 clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bytagig?

Bytagig provides a wide range of services for us - including technical support, systems administration, cyber security consultation, and direct client IT support on our behalf.

SOLUTION

How did you select this vendor and what were the deciding factors?

We continue to work with Bytagig for their flexibility and expertise. The nature of our client base means many complex systems come together and have to work - Bytagig is our go-to for any critical technical issues or setup. They are the only ones we trust!

Describe the project in detail and walk through the stages of the project.

Our ongoing projects with Bytagig include end-user support, cyber security consultation, and maintaining our company’s critical data and IT systems.

How many resources from the vendor's team worked with you, and what were their positions?

We have a great relationship with several key members of Bytagig's team, including the owner and CEO John. Jesse, Jacob, and others are a pleasure to work with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Quick access to support spanning a wide array of clientele, and expertise on our internal operations and systems.

How effective was the workflow between your team and theirs?

Very effective - direct communication and ticketing systems have been very effective.

What did you find most impressive or unique about this company?

They are eager to help in finding solutions regardless of the size of the company or task. From tiny technical issues to large-scale infrastructure projects.

Are there any areas for improvement or something they could have done differently?

Aside from some growing pains they have already sorted out - none!

BACKGROUND

Please describe your company and position.

I am the Director of a healthcare SaaS company.

Describe what your company does in a single sentence.

Value-based healthcare solutions and support are delivered through SaaS platform via a holistic consultative apporach. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bytagig to accomplish?

• risk mitigation
• IT support

SOLUTION

How did you find Bytagig?

Referral

Why did you select Bytagig over others?

• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Comprehensive IT support, infrastructure design, and risk mitigation strategies. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We feel confident in the IT scaffolding provided as we scale and expand. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were extremely engaged and repsonsive. Felt like bespoke service. 

What was your primary form of communication with Bytagig?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

In a saturated space with many players, big and small, their partnership and inherent support have made us feel valued and supported. 

Are there any areas for improvement or something Bytagig could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the CEO of JBT.

Describe what your company does in a single sentence.

Provide IT Services for small businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bytagig to accomplish?

IT Support for complex issues.

SOLUTION

How did you find Bytagig?

Online Search

Why did you select Bytagig over others?

Close to my geographic location

How many teammates from Bytagig were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide services for networking, network administration, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Resolution of network issues pertaining to permissions, group policy, and backups.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time.

What was your primary form of communication with Bytagig?

Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed by how knowledgeable their technical experts are.

Are there any areas for improvement or something Bytagig could have done differently?

I have not identified any areas as of yet.