BRIGHTSCOUT

BACKGROUND

Please describe your company and position.

I am the SVP of Markting of Qualtyics

Describe what your company does in a single sentence.

Qualytics is an augmented data quality platform for enterprise organizations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BRIGHTSCOUT to accomplish?

• New visual identiy
• Refreshed website

SOLUTION

How did you find BRIGHTSCOUT?

Referral

Why did you select BRIGHTSCOUT over others?

• Pricing fit our budget
• Good value for cost

How many teammates from BRIGHTSCOUT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We used Brightscout for a rebranding and website overhaul. Brightscout excelled in creating a bold, modern brand and a motion-forward site, addressing our need to convey product strength and enterprise credibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They created a bold, unique brand for us that aligns with our enterprise capabilities. I appreciate how they ensured that our positioning was clear and focused on outcomes. The team is very talented and helped us build a cohesive, scalable brand system. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered items on time and we hit our launch date. They were always responsive to our needs and willing to pivot if something wasn't working

What was your primary form of communication with BRIGHTSCOUT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their design talent and fresh ideas they brought to the table around visual identity

Are there any areas for improvement or something BRIGHTSCOUT could have done differently?

We had to do the heavy lifting on the copywriting side, so I think that's an area of improvement for them

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of Digilant

Describe what your company does in a single sentence.

Digilant is media planning and buying partner for small to medium sized advertisers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brightscout to accomplish?

• Website redesign

SOLUTION

How did you find Brightscout?

Referral

Why did you select Brightscout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Brightscout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BrightScout help us take our old website and completely rebuild by working with us and our designer. They were amazing at take Figma files and making our design come to live. They redid our entire site — from our homepage and service pages to our channel pages and blog. They've helped us redirect our pages to ensure the correct digital experiemce. They truly brought out design to life. BrightScout was incredibly responsive, helpful, and organized. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We launched on time! BrightScout kept meeting the milestones that we needed to meet, when we needed to meet them, which allowed us to launch on the date that we had intended.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BrightScout delivered everything on time. They were very response and helpful. Whenever clarification was needed, they made sure to connect with our team to ensure they met our expectations.

What was your primary form of communication with Brightscout?

Virtual Meeting

What did you find most impressive or unique about this company?

I found it impressive that the team was able to meet our needs and do so in a timely manner. They were so easy to work with and incredibly helpful. Even at the 11th hour, when we needed small tweaks, they were there with us making it possible.

Are there any areas for improvement or something Brightscout could have done differently?

I have no feedback in this area.

BACKGROUND

Please describe your company and your position there.

Founder & CEO of a sneaker insurance company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brightscout Inc.?

We have been evolving our brand, messaging, and position in our space. To achieve the high-level experience for target customers/community members, we needed to find the right partner to elevate us across those key categories. Our focus was to revamp website, increase information/communication, and identify creative solutions that help community members efficiently add their sneaker collections to the platform.

SOLUTION

How did you select this vendor?

Using Dribbble, I searched a few different potential partners but ended up being attracted to previous design work that Brighscout had completed in adjacent spaces. I reached out, talked to Charles (and team), and the rest was history.

Describe the project in detail and walk through the stages of the project.

For brevity, we spent time using their customer brief to provide specific details, design inspirations, preferences, and rough sketches about the intended outcome across each focus area of the website + other solutions. We ended up working on three unique projects: website redesign, bulk import tool, and partner page. All experiences that communicate to multiple audiences.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with 4 resources from the team. Primarily, the UX/UI team (2) and their project team (2).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Beyond satisfied with the achieved deliverables from the team. They demonstrated a tremendous amount of professionalism, expertise, and execution.

How effective was the workflow between your team and theirs?

We set deadlines, achieved them (if not early), and celebrated the deliverables together. It felt like one team.

What did you find most impressive or unique about this company?

They immersed themselves in understanding our business and core problem we are solving every day. I think that level of effort result in high-end, premium design outputs.

Are there any areas for improvement or something they could have done differently?

The feedback I will share here is more preference and something shared with Brightscout team - always get the little details even if it seems super small. Clients with high expectations expect that at all times. Once shared, the feedback was implemented and resulted in an even greater collaboration between both teams.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a DTC fintech based in Austin, TX.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brightscout Inc.?

We hired Brightscout to help us design our first consumer-facing app.

SOLUTION

How did you select this vendor?

Charles and the Brightscout team came highly recommended by a former colleague of mine that had worked with them in the past.

Describe the project in detail and walk through the stages of the project.

The Brightscout team met with us to got through the discovery phase of what it is we were building, and what we needed it to do. The brightscout team took that input, and put together an incredibly robust set of mood boards and wireframes that we were able to iterate on. Following this,m they rant the wireframes through a series of user tests to validate the UI/UX experience. Afterward, they put together a final design for the app, which is what we went to market with. It was incredibly well-received.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with Charles, a project manager and multiple UI/UX designers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We got a great app at a grat price on time.

How effective was the workflow between your team and theirs?

It was fantastic.

What did you find most impressive or unique about this company?

How thoughtful they were about the app, and what we needed it to do for our users. They thought of aa lot of features/edge cases that we had not contemplated.

Are there any areas for improvement or something they could have done differently?

Can't think of any.

BACKGROUND

Please describe your company and your position there.

I am the Chief Brand Officer of a Social Media networking platform

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brightscout Inc.?

We contracted Brightscout to help develop new UX/UI Concepts for a demo showcasing our future product roadmap.

SOLUTION

How did you select this vendor?

We selected Brightscout through word-of-mouth.

Describe the project in detail and walk through the stages of the project.

Brightscout provided an amazing UX/UI Designer who did great work. They also provided several animators who stepped in when our original animator (NOT connected with Brightscout) suddenly left the project.

How many resources from the vendor's team worked with you, and what were their positions?

One UX/UI Designer, Two part-time animators.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were very impressed by all of the talent that Brightscout secured for us, at reasonable rates. Brightscout employs nothing but talented, friendly, efficient designers. Everyone we worked with was a total professional.

How effective was the workflow between your team and theirs?

The workflow was very effective. Hours tracking was transparent, and work was always excellent quality.

What did you find most impressive or unique about this company?

Solid, consistent talent and superb communication. Lean and with nearly no overhead, so costs stay focused on the project.

Are there any areas for improvement or something they could have done differently?

Nothing. Brightscout and Charles is the BEST!