BRIGHTSCOUT

BACKGROUND

Please describe your company and your position there.

Founder & CEO of a sneaker insurance company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brightscout Inc.?

We have been evolving our brand, messaging, and position in our space. To achieve the high-level experience for target customers/community members, we needed to find the right partner to elevate us across those key categories. Our focus was to revamp website, increase information/communication, and identify creative solutions that help community members efficiently add their sneaker collections to the platform.

SOLUTION

How did you select this vendor?

Using Dribbble, I searched a few different potential partners but ended up being attracted to previous design work that Brighscout had completed in adjacent spaces. I reached out, talked to Charles (and team), and the rest was history.

Describe the project in detail and walk through the stages of the project.

For brevity, we spent time using their customer brief to provide specific details, design inspirations, preferences, and rough sketches about the intended outcome across each focus area of the website + other solutions. We ended up working on three unique projects: website redesign, bulk import tool, and partner page. All experiences that communicate to multiple audiences.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with 4 resources from the team. Primarily, the UX/UI team (2) and their project team (2).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Beyond satisfied with the achieved deliverables from the team. They demonstrated a tremendous amount of professionalism, expertise, and execution.

How effective was the workflow between your team and theirs?

We set deadlines, achieved them (if not early), and celebrated the deliverables together. It felt like one team.

What did you find most impressive or unique about this company?

They immersed themselves in understanding our business and core problem we are solving every day. I think that level of effort result in high-end, premium design outputs.

Are there any areas for improvement or something they could have done differently?

The feedback I will share here is more preference and something shared with Brightscout team - always get the little details even if it seems super small. Clients with high expectations expect that at all times. Once shared, the feedback was implemented and resulted in an even greater collaboration between both teams.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a DTC fintech based in Austin, TX.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brightscout Inc.?

We hired Brightscout to help us design our first consumer-facing app.

SOLUTION

How did you select this vendor?

Charles and the Brightscout team came highly recommended by a former colleague of mine that had worked with them in the past.

Describe the project in detail and walk through the stages of the project.

The Brightscout team met with us to got through the discovery phase of what it is we were building, and what we needed it to do. The brightscout team took that input, and put together an incredibly robust set of mood boards and wireframes that we were able to iterate on. Following this,m they rant the wireframes through a series of user tests to validate the UI/UX experience. Afterward, they put together a final design for the app, which is what we went to market with. It was incredibly well-received.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with Charles, a project manager and multiple UI/UX designers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We got a great app at a grat price on time.

How effective was the workflow between your team and theirs?

It was fantastic.

What did you find most impressive or unique about this company?

How thoughtful they were about the app, and what we needed it to do for our users. They thought of aa lot of features/edge cases that we had not contemplated.

Are there any areas for improvement or something they could have done differently?

Can't think of any.

BACKGROUND

Please describe your company and your position there.

I am the Chief Brand Officer of a Social Media networking platform

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brightscout Inc.?

We contracted Brightscout to help develop new UX/UI Concepts for a demo showcasing our future product roadmap.

SOLUTION

How did you select this vendor?

We selected Brightscout through word-of-mouth.

Describe the project in detail and walk through the stages of the project.

Brightscout provided an amazing UX/UI Designer who did great work. They also provided several animators who stepped in when our original animator (NOT connected with Brightscout) suddenly left the project.

How many resources from the vendor's team worked with you, and what were their positions?

One UX/UI Designer, Two part-time animators.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were very impressed by all of the talent that Brightscout secured for us, at reasonable rates. Brightscout employs nothing but talented, friendly, efficient designers. Everyone we worked with was a total professional.

How effective was the workflow between your team and theirs?

The workflow was very effective. Hours tracking was transparent, and work was always excellent quality.

What did you find most impressive or unique about this company?

Solid, consistent talent and superb communication. Lean and with nearly no overhead, so costs stay focused on the project.

Are there any areas for improvement or something they could have done differently?

Nothing. Brightscout and Charles is the BEST!