Breeze IT, Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the director of real estate at Chandler's Sand & Gravel LLC. Our organization is in the mining and land reclamation industry with an emphasis on real estate.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Breeze IT, Inc.?

We hired them for their managed IT services. We want to improve our cybersecurity, better facilitate our networking between all of our facilities, and integrate new systems.

SOLUTION

What was the scope of their involvement?

Breeze IT, Inc. works on many tasks. First, they’ve set up our entire headquarters to have a cohesive network, ensuring all our printers, computers, and monitoring systems align with what we need. Moreover, they’ve built out our IT room, where all of our servers and security equipment sit. Their team also provides maintenance support and continues to help us handle any IT-related tasks, including negotiating terms and deals with our internet providers and getting a new phone and video conferencing system. They do most of the work offsite; they only come to our office when it’s needed.

What is the team composition?

We work with Dan (Co-Founder & CTO), Derrick (Service Desk Manager), and Spencer (Systems Administrator).

How did you come to work with Breeze IT, Inc.?

Another company introduced Breeze IT, Inc. to us. We decided to work with them because they understood our needs very well.

How much have you invested with them?

We’ve spent around $50,000–$100,000.

What is the status of this engagement?

We started working with Breeze IT, Inc. in March 2015, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything they’ve done has allowed us to move forward in improving our software and hardware.

How did Breeze IT, Inc. perform from a project management standpoint?

They deliver on time and stay within budget. For communication, we interact through email or phone calls.

What did you find most impressive about them?

What distinguishes Breeze IT, Inc. from other providers is their accessibility and ability to follow through. 

Are there any areas they could improve on?

I can’t think of anything that they could improve on. At the moment, we’re satisfied with their work.

Do you have any advice for potential customers?

Make sure to have your introductory meetings and understand who you’re working with.

BACKGROUND

Introduce your business and what you do there.

I’m a sourcing specialist at a resort and casino.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Breeze IT, Inc.?

We needed an IT vendor.

SOLUTION

What was the scope of their involvement?

Breeze IT, Inc. provides quotes for our different requests. From there, they process the orders. We started with various purchase orders; they fulfilled them and shipped the product to us.

What is the team composition?

We have one main sales representative, and we’ve spoken with the owner.

How did you come to work with Breeze IT, Inc.?

Another hotel was already using them, and they recommended them.

What is the status of this engagement?

We started working with them in May 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gotten positive feedback from other team members. Overall, they’ve been very helpful and great to work with.

How did Breeze IT, Inc. perform from a project management standpoint?

We haven’t had any issues. Everything is shipped on time, and they’re very responsive. We communicate via email.

What did you find most impressive about them?

They go above and beyond for our orders and communicate strongly with our team. Also, they have good pricing.

Are there any areas they could improve?

No, there isn’t anything.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a construction company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Breeze IT, Inc.?

Our company continues to grow and we needed an IT company that could grow with us. We hired Breeze IT in 2019 to evaluate, make recommendations, monitor our server and maintain our network. They also support our users, troubleshoot and repair/replace software and equipment as needed. They installed a new, faster server in 2021 and it was a huge complex task and their team handled it with ease.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched the internet and narrowed it down to 3 firms that we interviewed in person. We selected Breeze IT because of their expertise, ability to support our growing company and their service package was competitive.

Describe the project in detail and walk through their service package.

They handle all of our IT needs including maintenance, installations, back-up, recommendations, hardware, software, cyber and user support.

How many resources from the vendor's team worked with you, and what were their positions?

We have a main point of contact and their help desk is always available too. We work with many different team members depending on the task (troubleshoot computer or phone issues, set up new workstation, upgrade server, install new software, cyber security, etc.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They took over our account 3 years ago when our previous provider was really letting us down, our system was in trouble and the service was terrible. Thanks to Breeze IT we now have a high-performing system and my employees are productive with no downtime.

How effective was the workflow between your team and theirs?

The workflow and communication between our teams is great. You can schedule an appt. or call their help desk for support anytime.

What did you find most impressive or unique about this company?

They are proactive, not reactive, which eliminates downtime.

Are there any areas for improvement or something they could have done differently?

Provide a quarterly system performance report.

BACKGROUND

Please describe your company and your position there.

I am one of the founding team members of a consumer-based medical device manufacturing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Breeze IT, Inc.?

We hired Breeze IT to take care of all of our managed services. They also do intermittent projects to add new facilities, set up secure networks, and upgrade services and equipment

SOLUTION

How did you select this vendor and what were the deciding factors?

This team showed at the beginning a high level of partnership and communication. Additionally they represented excellent customer service and the appropriate level of support that our organization needed.

Describe the project in detail and walk through their service package.

We had been with Breeze ever since we started in a smaller facility with 30 employees and have used them for multiple projects throughout our engagement. When planning for our move, we had multiple planning meetings where they scoped out all of the resources needed for our new facilities. They executed the planning and quoting with ease and we continued our Managed Services partnership after this job.

How many resources from the vendor's team worked with you, and what were their positions?

We've worked with many team members from Breeze over the course of our relationship - from managing partners to systems engineers, the team has provided appropriate resources for the level of the engagement

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All of our timelines for projects have been met without issue

How effective was the workflow between your team and theirs?

Workflow always depends on the scope of the engagement, but we've always interacted at an appropriate level. For more involved projects, meetings were more frequent with Breeze's team. For continued MSP services, we reach out via email or phone calls to initiate tickets.

What did you find most impressive or unique about this company?

Breeze IT, Inc. is excellent at communicating and takes their work seriously. Though they are a service provider, they act as an extension of our own organization to ensure that everything is running smoothly. Very recently, we had a hardware issue that occurred over the weekend, and one of the managing partners worked with us extensively, coming on-site and working late into the night to ensure that systems were operational on Monday morning.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m the president of an IT staffing firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Breeze IT, Inc.?

We don’t keep an on-staff IT team, so we hired them as our managed service provider. They support our servers and computers.

SOLUTION

What was the scope of their involvement?

They help us with server connectivity. Because we have remote workers on our internal team, they pay close attention to monitoring our server. If we lose internet connection, they’ll call right away to let us know. They also help with getting laptops to remote workers and support our phone system, which has enabled us to handle both phone and video calls remotely. Additionally, they handle our server battery backups. They’re responsible for all of the IT infrastructure of our business.

What is the team composition?

We have one dedicated representative, Derrick (Systems Administrator).

How did you come to work with Breeze IT, Inc.?

I was referred to them and found that their attention to detail, response time, and communication lined up with what I needed.

What is the status of this engagement?

We’ve been working together since January 2015.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been a critical help, especially since we left our brick-and-mortar office at the start of COVID-19. They’ve provided us with a single point of contact for our IT support needs, which has been huge. We relied on them to set up a lot of in-home technology for our remote workers. They’ve been handling technical server backups and remote technology set-ups to make sure we’ve been running smoothly. Their expertise has helped us use all aspects of our virtual phone system to their full extent.

How did Breeze IT, Inc. perform from a project management standpoint?

They’ve made everything very easy. We simply communicate via email and phone calls.

What did you find most impressive about them?

They’re highly responsive, have great communication skills, and clearly care for their clients.

Are there any areas they could improve?

No, I don’t have anything.

Do you have any advice for potential customers?

Follow up with them, but give them some time to respond. They’ve been happy to take care of special projects for us on the fly.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and VP of Sales for a value-added distributor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Breeze IT, Inc.?

Since their founding, they’ve handled the IT department of the company.

SOLUTION

What was the scope of their involvement?

They’re my IT department. They buy my new equipment, like laptops, and set it all up. If one of my employees is having tech issues, we give them a call and they fix it. They do all of our phone systems as well.

What is the team composition?

They have a great bullpen of highly competent people. I usually talk to Brandon or Dan (Owners) when I’m interacting with the company.

How did you come to work with Breeze IT, Inc.?

I connected with them through a University of Arizona alumni event.

How much have you invested with them?

It’s been over $1,000,000.

What is the status of this engagement?

We’ve been working together since early 2011.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dan is one of the kindest, smartest, and most versatile people I’ve ever met. Despite how smart he is, he can still communicate technical concepts effectively to technologically unsavvy me. They’re great people to work with.

How did Breeze IT, Inc. perform from a project management standpoint?

Their response time is fantastic. I’ve had zero complaints over 10 years from any of my 30+ employees. They’re responsive and attentive to every single one of my employees.

What did you find most impressive about them?

They’re much more proactive than our previous IT provider.  Anytime something pops up, they reach out to make sure we’re aware of it and the changes they’re making to fix it. They’re just straight talkers.

Are there any areas they could improve?

No. It’s a godsend to have them.

Do you have any advice for potential customers?

Listen to all they have to offer. The more you can bring their proactivity to your business, the better.

BACKGROUND

Please describe your company and position.

 I am the Partner of a legal company 

Describe what your company does in a single sentence.

Botique Real Estate Law Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Breeze IT, Inc. to accomplish?

• IT Management

SOLUTION

How did you find Breeze IT, Inc.?

Marketing Materials

Why did you select Breeze IT, Inc. over others?

• Close to my geographic location
• Good value for cost

How many teammates from Breeze IT, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Remote and on-site IT management
• system upgrades
• maintenance
• overall IT strategy implementation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Very easy onboarding process and communication with end users for maintenance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're prompt, attentive, and diligent in executing our IT needs.

What was your primary form of communication with Breeze IT, Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are available and do not hide behind a telephone firewall. You receive intelligent assistance and diligent troubleshooting.

Are there any areas for improvement or something Breeze IT, Inc. could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

Sundown Supply, Inc. - Distributor of custom light pole base covers and performance of Ultrasonic Metals Inspection for light poles President

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Breeze IT, Inc.?

Our computer system was hacked and we could not receive emails

SOLUTION

How did you select this vendor and what were the deciding factors?

I have used Breeze IT in the past for another company I owned.

Describe the project in detail and walk through the stages of the project.

They obtained online access to my computer and cleaned up all issues related to being hacked... and restored my email to proper working order.

How many resources from the vendor's team worked with you, and what were their positions?

Customer Service and then Dan Bistany

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome was outstanding in that Breeze IT was able to get our computer system back up and working within the same day.

How effective was the workflow between your team and theirs?

They were very effective.

What did you find most impressive or unique about this company?

Fast response, professionalism, great results in a timely manner

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I'm am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Breeze IT, Inc.?

Breeze manages our IT, Helps up buy computers and software, Does our software updates, Figures out and resolves problems on a case by case basis.. such as a computer or software not working as expected.

SOLUTION

How did you select this vendor and what were the deciding factors?

Breeze offered a fair price and has the technical skills we were searching for.

Describe the project in detail and walk through their service package.

We have ongoing support services. File backup. Software updates, Etc

How many resources from the vendor's team worked with you, and what were their positions?

I would say probably 3-4 different team members. We do have one person dedicated to our account that knows our business and needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had a computer that would not load up a software update. I called the Breeze support helpdesk. Support jumped on the computer and discovered the hard drive was almost completely full of temporary files. The temp files were removed and a windows update was performed to remedy the issue. The affected computer now works as good as new.

How effective was the workflow between your team and theirs?

Very good.

What did you find most impressive or unique about this company?

Their services have been excellent.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind. The team is proactive.