Brainbox Design

BACKGROUND

Please describe your company and your position there.

CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainbox Design, and what were your goals?

They have developed corporate identity and website for our startup, and designed user interface for our internal client management software

SOLUTION

How did you select this vendor and what were the deciding factors?

selection was based on friend-referral, then they offered us to show free sketches of branding, and we liked what they did

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Development of brand was started by showing us some mockups, then after our approval we have signed contract and started development of brand, after we had final logo they have presented full logo brand guidelines. second step was out website design. We worked with them and with content developer to finish it up. Internal system design works have been going with our development staff.

How many people from the vendor's team worked with you, and what were their positions?

I have been in contact with 3 people, spoken with Project manager, and couple of conversations with Illustrator and graphic designer, all other communication was trough Project management system.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Measurable outcomes are our bright brand under which all our staff is happy working, we have awesome website where we are able to constantnly update our content, also our custom designed CMS is tailed to our needs and it maked our work much easier.

Describe their project management style, including communication tools and timeliness.

We use Trello and Slack for communication and management

What did you find most impressive or unique about this company?

We needed CMS that is very unique to our needs and we liked that they have been able to develop full system from scratch, instead of using structurized templates.

Are there any areas for improvement or something they could have done differently?

I'm not sure what to answer to this. They were excellent, very creative, and open to any challenges. I do not think they have something to improve IMHO.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of CyberDuo. We’re an IT service provider in Los Angeles that specializes in managed IT services and cybersecurity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainbox Design?

We needed to develop a platform product for our clients and us.

SOLUTION

What was the scope of their involvement?

Brainbox Design completed the UX/UI product design for us. We went over wireframes with them. We wanted to build the platform so that our clients can open tickets, send it to us, and our managers and engineers can work on those tickets and get notified.

At the same time, we had a challenge for our marketing team to track all the leads and opportunities. We wanted to combine those two areas together by building one product, which would be simple and optimized for our company.

What is the team composition?

We work with three different people from their team, including one project manager and a couple of technical people.

How did you come to work with Brainbox Design?

We came across Brainbox Design through a referral. They specialize in product design and development.

We interviewed three different companies that we found online. Brainbox Design was able to meet with us. They came here, and we spoke about our challenges, and that’s how we started the hiring process.

How much have you invested with them?

We spent around $75,000.

What is the status of this engagement?

We worked with Brainbox Design from May 2017–July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We paid attention to design because it had to be simple and require very little training for our team members to make that work.

The only reason we developed our product instead of just adapting other products is that the optimization and simplicity, which were the key parts. We measure success based on those things and how little it takes for our team members to deal with the platform. That was a huge improvement because we used to have other industry-specific products that are too cumbersome for us to use.

Brainbox Design was able to combine the technical and sales modules together in a way that will make sense to technical people as far as creating tickets, escalating tickets, and at the same time, being able to communicate with the sales team and be on the same page when it comes to onboarding.

First, it goes to sales and then they transfer it to onboarding, and from onboarding, it goes to the technical part. They were able to merge all those things together in a way that makes perfect sense to us and for our engineers. As a result, we spend less time on training and on handling all the technical challenges. It’s seamless right now.

How did Brainbox Design perform from a project management standpoint?

When working with software companies, there are often delays and miscommunication. Since we had a dedicated project manager, they were able to catch all the key aspects and put it together in a way that they can address those things very fast and in a good manner.

They were able to do their work, and we didn’t have any delays or problems working with them. Everything went smoothly, and they were able to deliver within the deadlines.

What did you find most impressive about them?

It sounds simple, but it isn’t simple. Them being able to listen and understand our requirements was the best thing.

Are there any areas they could improve?

They acted as the extension of our team instead of another third-party.

Do you have any advice for potential customers?

If you are someone who is looking for a UX product design or UX/UI, and if you have specific requirements and you need dedication, I think they’re a good company.

They’ve done pretty well with us. We are super happy with them, and I highly recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a contracting web dev and design company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainbox Design?

We had an offline management system that tracked our customer’s inventory, websites, booking, and related information. Brainbox took over the management of that system in collaboration with our customer.

SOLUTION

What was the scope of their involvement?

Apart from the management system, the team also developed a couple of small websites, encompassing online inventory and orders. They created a logo as well. 

What is the team composition?

They had a couple of teams working on the project, both in and out of the US.

How did you come to work with Brainbox Design?

Brainbox Design was advertised online. They’re also local to me, so I touched base with them to explain what we needed. We started working together and it snowballed from there.

How much have you invested with them?

We spent roughly $60,000–$80,000.

What is the status of this engagement?

We worked together from June 2015–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The customer we were building the website for was very pleased with the service we provided for them with Brainbox Design. It was quite successful. The quality was high — the product is still working after several years. 

As a team, Brainbox Design is very helpful. If a problem ever arises, they’re on top of it. Their stellar customer service extends past working hours: if something needs to be done, they’ll work hard to accommodate.

How did Brainbox Design perform from a project management standpoint?

Their project management was good. All of their deadlines were met. We used mostly emails, phone calls, and short meetings to stay in touch. 

What did you find most impressive about them?

Every time we made a change, Brainbox Design was extremely accommodating to the customer’s needs, which was the most important aspect. The quality of their work speaks for itself.

Are there any areas they could improve?

There’s nothing that I can think of. 

Do you have any advice for potential customers?

We struggled on our part with scheduling, as far as what needed to be accomplished. I recommend keeping the goal in mind when you approach Brainbox, so they can understand how to deliver the best product. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Green Scorpion Organics. We’re a cannabis delivery company and have been operating for about a year and a half now.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainbox Design?

We needed an internet base because we are delivery-only. Essentially, we needed to be able to show all the products we offer online.

SOLUTION

What was the scope of their involvement?

Brainbox Design developed our e-commerce website and designed our logo. Following that, we asked them to do online advertising for us. The platform was a brand-new site, and they did the overall design and development efforts.

When it came to the logo, I didn’t have an existing one yet. They gave me 2–3 samples, and I picked one that I really liked. We actually got two logos from them. Our team started using one logo for things like our wall posters. We put the other one on our products and business cards.

What is the team composition?

We work with one person from Brainbox Design.

How did you come to work with Brainbox Design?

I saw a TV commercial and did a little bit of research on them.

How much have you invested in them?

We’ve spent around $15,000.

What is the status of this engagement?

We started working with them in June 2018 and are working with them on an ongoing basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It worked out perfectly, and we received plenty of calls because of their advertising. They’re very professional in all aspects. I only have good things to say about the work they’ve done for us. They have unique ideas. We were blessed that we found and went through them.

Brainbox Design has very good ideas and as soon as I get a license to distribute our product, they’ll do the packaging for us as well. They’ve shown me the packaging they did for other companies and I love their ideas. They have a very good eye for detail. They can see all the details and things that would match together when it comes to colors and other design principles.

I have experience working with other companies for my other businesses. I’ve always thought there were things that could be a little better, but this time it really worked out perfectly. The website was something that I was hoping for my company to have. We got our logo and the help that we wanted for online marketing and everything else.

How did Brainbox Design perform from a project management standpoint?

With deadlines, there are always going to be things that come up here and there. I added more things or changed things along the way, which is why the deadline changed. If I didn't change anything, they would’ve been on point.

What did you find most impressive about them?

Their unique eye is what separates them from others. Brainbox Design does things for my business as if it was theirs. They bring me ideas they’d implement for their own business. I feel that they value their client’s business and money as well as give their ideas unconditionally.

Are there any areas they could improve?

Their team may need more help. I could tell they were really busy and sometimes I’d wait for a phone call back which is always understandable. They don’t have to answer their phone calls on the weekend, but maybe an answering service would benefit them. Essentially, they’d need more people in the office to accommodate more business. That is my idea, but everyone runs their business differently. That is the only change I’d suggest.

Do you have any advice for potential customers?

If I give their number to anyone, the main thing I tell them is to be very honest about the pricing and what you want. They know the market and are professionals. Brainbox Design knows how much it can cost and you get what you pay for. If I wasn’t honest with them, I probably wouldn’t have gotten the things I was looking for. Be honest when you’re approaching them or going into a meeting. Tell them what your budget is.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO of Media World Vision, a media telecommunications company. We provide streaming services, IT support, and have co-location services. People rent spaces in the machine room and we also do service for them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainbox Design?

We have a lot of end users who needed a customer portal to track their payments, services, etc. We also needed a backend where our customer support staff can input notes or interact with customers.

SOLUTION

What was the scope of their involvement?

They did the UI design for the backend and the customer portal. It’s a complicated system and it’s not one small thing.

In the beginning, we had them help with the customer portal where users can access their data. Then we realized we could use them for the backend as well. Step by step, our project grew. We sometimes have small designs we use them for other projects.

What is the team composition?

I was in contact with one person.

How did you come to work with Brainbox Design?

I heard they were good at design. When we met, we told them our needs and they presented what they could do for us. First, we did a 15-day trial where we gave them some material and they did some design for us free of charge. We were happy with the design and decided to make a contract with them on a monthly basis.  

How much have you invested with them?

We spent between $60,000-$70,000.

What is the status of this engagement?

We started working together in March 2010 and finished in January 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They work quickly.

How did Brainbox Design perform from a project management standpoint?

They respond right away when we send an email or call them. We didn’t have a set timeline because we were always making changes and adding things to the scope. They did their best to do everything in a very short time period.

What did you find most impressive about them?

They were able to quickly understand what our needs were. They were flexible and adaptable to our changes. They can constantly maneuver to our needs.

Are there any areas they could improve?

I don’t have anything for them to improve.

Do you have any advice for potential customers?

Have a talk with them so they can quickly understand what you want. Then start working with them. They’re open-minded people. Have open communication.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of Telasco Wireless, a telephone provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainbox Design?

We needed help with branding and web design.

SOLUTION

What was the scope of their involvement?

They did our branding and logo design, and they also developed a brand new website for us. In addition to design elements for our website, they delivered marketing collateral.  

What is the team composition?

I had one main point of contact.

How did you come to work with Brainbox Design?

We found them in an online search.

How much have you invested with them?

We spent somewhere around $100,000.

What is the status of this engagement?

We started working together in January 2009, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything has been perfect.

How did Brainbox Design perform from a project management standpoint?

We communicate online and sometimes they come to our store.

What did you find most impressive about them?

They’re always willing to try and make my ideas a reality. Even if the idea seems impossible, they try to make it happen, no matter what.

Are there any areas they could improve?

There’s nothing I’d have them improve.

Do you have any advice for potential customers?

I’ve recommended them to a couple companies already.

BACKGROUND

Introduce your business and what you do there.

I am the owner of Chameleon Window Tinting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainbox Design?

I needed help with branding, web development, and social media marketing.

SOLUTION

What was the scope of their involvement?

Their primary task was branding. They redesigned our logo, because our previous one was terrible. They delivered branding designs for collateral and marketing materials like envelopes and t-shirts.

They also redesigned my website. It was a complete overhaul, where they integrated new features like a chatbot. They conducted onsite SEO to boost the site’s digital visibility. Additionally, they provided me with social media consulting, because they have a good grasp of what kinds of content are most successful in attracting customers.

What is the team composition?

I worked with just one person from their team.

How did you come to work with Brainbox Design?

I’d known of them for a while and visited their website. They seemed to really know what they’re doing, and because they provide excellent customer service, I decided to go with them.

How much have you invested in them?

I’ve spent somewhere between $15,000 – $20,000.

What is the status of this engagement?

I started working with them in the spring of 2019, and I’m still working with them today.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work has been excellent, and working with them has been an amazing experience. They have in-depth knowledge of the technologies they work with, and they also have an impressive creative vision. I got the sense that they truly understood my needs.

How did Brainbox Design perform from a project management standpoint?

I can reach out to them any time, and they promptly take care of any issues that come up. We communicated through email, phone calls, and messenger.

What did you find most impressive about them?

They leveraged sophisticated technologies to meet my needs.

Are there any areas they could improve?

No, nothing specific comes to mind.

Do you have any advice for potential customers?

It’s tempting to want to spend less money, but the reality is that it’s difficult to get high-quality work without spending a little. They may not be the cheapest, but you get great quality work for what you’re paying.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Mears Group PLC

Describe what your company does in a single sentence.

we work with clients to help develop, fund and implement innovative housing solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainbox Design to accomplish?

• Creating website to have an online portfolio of past projects to have showcase our work and establish credibility

SOLUTION

How did you find Brainbox Design?

Clutch Site

Why did you select Brainbox Design over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Brainbox Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To generate leads and increasing website traffic. Target audience for the website including potential customers and other stakeholders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The number of visitors to the website increased over time.
• The website ranking in search results for relevant keywords.
• The number of likes, shares, and comments in social media.
• The number of leads generated from the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Creating a website that reflects the company brand and values. Designing a website that is easy to navigate and provides clear information about the company services. Optimizing the website for search engine, so it appears in relevant search results. Providing ongoing support and maintenance for the website Ensuring the website is mobile-friendly and accessible to all users

What was your primary form of communication with Brainbox Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Highlighting the company's unique selling points such as years of experience, and their commitment to quality was impressive as well. Using eye-catching visuals such as, high-quality images of the past projects.

Are there any areas for improvement or something Brainbox Design could have done differently?

Adding a clear call to action to encourage visitors to take desired actions.

BACKGROUND

Please describe your company and position.

I am the Graduate Surveyor of Lewis & Co.

Describe what your company does in a single sentence.

Lewis & Co are South West London Commercial Property Specialists.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainbox Design to accomplish?

• Redesigning the website to better reflect the company's brand and identity

SOLUTION

How did you find Brainbox Design?

Clutch Site

Why did you select Brainbox Design over others?

Good value for cost

How many teammates from Brainbox Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To design and develop a new website for the company with the goal of increasing website traffic and leads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An increase in website traffic as measured by Google Analytics. An increase in leads generated by the website as measured by the number of contact from submissions. Improved website usability as measured by testing and feedback. Improved search engine rankings as measured by Google Search Console.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they deliver on time. The company needs were identified through a discovery process where the they learned about the company goals, objectives and target audience.. 

Based on this information, they developed a strategy and created a design that was aligned with the company needs. The design was then implemented using best practices in web development and the website was optimized for search engines. Throughout the process, they were responsive to feedback and made adjustments as needed

What was your primary form of communication with Brainbox Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They took their time to get to know the company and its specific needs rather then using a one size fits all approach. Secondly, they used a combination of creativity and technical expertise to create a website that was not only visually appealing but also help functional and easy to use. Thirdly, they were dedicated to providing excellent customer service, which helped to build a positive relationship with us.

Are there any areas for improvement or something Brainbox Design could have done differently?

While the company did some basic user testing to make sure the website was easy to use, they could have done more extensive testing with a larger group of users to get more comprehensive understanding of the user experience

BACKGROUND

Please describe your company and position.

I am the Account Manager of Fashion UK

Describe what your company does in a single sentence.

Fashion UK is Europe's largest licensed apparel and accessories suppliers to high street and online fashion retailers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainbox Design to accomplish?

• We wanted to deesign a mobile app for our company, so that our customers can easily access on services right from their various smart phones

SOLUTION

How did you find Brainbox Design?

Clutch Site

Why did you select Brainbox Design over others?

Pricing fits our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

As a professional in the field of mobile app development, I've had the privilege of using various design tools throughout my career. However, BrainBox Design has truly taken my app development process to a whole new level. This tool has exceeded my expectations in every aspect, from its intuitive interface to its powerful features, making it an indispensable asset in my toolkit.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the standout aspects of Brainbox Design is their commitment to delivering a polished user experience. The app they developed not only looks stunning but also functions flawlessly. 

The user interface is intuitive and user-friendly, which is crucial for retaining and engaging users. In addition to their technical prowess, the team's dedication to staying updated with the latest industry trends is impressive. They incorporated cutting-edge features and technologies that elevated the app's functionality and performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Brainbox Design exceeded on expectations by delivering the project earlier than schedueled

What was your primary form of communication with Brainbox Design?

Virtual Meeting

What did you find most impressive or unique about this company?

From start to finish, Brainbox Design demonstrated unwavering professionalism, creativity, and technical expertise. They turned our app idea into a reality that exceeded our expectations. If you're seeking a mobile app development partner that can deliver exceptional results. We wholeheartedly recommend Brainbox Design.

Are there any areas for improvement or something {provider_name} could have done differently?

No. Work was perfectly done and delivered