Bluelight

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Digital Marketing Pros

Describe what your company does in a single sentence.

We are the premier Website Design & Digital Marketing Agency for small to mid-size businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bluelight Consulting to accomplish?

• we hire Bluelight to develop our software

SOLUTION

How did you find Bluelight Consulting?

Referral

Why did you select Bluelight Consulting over others?

• Pricing fit our budget
• Referred to me

How many teammates from Bluelight Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After concluding our NPS survey, we put together a list of items that we could add to our portal to provide a better experience for our customers. This list helped us define an initial MVP. Bluelight consulting were responsible for the delivery of the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

62% increase in recharges made through the portal is above our initial progression after project completion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project was manage well and they are responding to our needs on time

What was your primary form of communication with Bluelight Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The fact that we did not have any time zone challenges, which was a key point for us being that they are nearshore software delivery team

Are there any areas for improvement or something Bluelight Consulting could have done differently?

It's been great working with the Bluelight Consulting team.

BACKGROUND

Please describe your company and position.

I am the Business Consulting and Services of Resultrix

Describe what your company does in a single sentence.

We are an end-to-end interactive agency with a pay-for-performance search model supported by an award winning creative team

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bluelight Consulting to accomplish?

• to develop our website

SOLUTION

How did you find Bluelight Consulting?

Clutch Site

Why did you select Bluelight Consulting over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Bluelight Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bluelight was hired to develop our website for upcoming program and for our customer service program

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

with the service provided by bluelight consultant, we have traffics in our website and improve in customer satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the project was deliver accurately

What was your primary form of communication with Bluelight Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with the way they handled our project.

Are there any areas for improvement or something Bluelight Consulting could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Chief Technology & Product Officer of Fanatics, Inc.

Describe what your company does in a single sentence.

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bluelight Consulting to accomplish?

• We sought them to help us find quality Engineers at scale to improve some legacy applications that were having performance issues.

SOLUTION

How did you find Bluelight Consulting?

Online Search

Why did you select Bluelight Consulting over others?

• Good value for cost
• Company values aligned

How many teammates from Bluelight Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They gave us a delivery team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We currently have a team of 7 quality engineers, thanks to their top-notch staff augmentation services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Effective. We have tried different vendors before, and sometimes things could get sticky.

What was your primary form of communication with Bluelight Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How flexible they are.

Are there any areas for improvement or something Bluelight Consulting could have done differently?

All is going well at the moment.

BACKGROUND

Please describe your company and position.

I am the Head of Product Management of Curate

Describe what your company does in a single sentence.

Curate is a software platform for event professionals that allows them to perfectly curate their events, especially events with thousands of small pieces.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bluelight Consulting to accomplish?

• We were relying on an offshore provider, but timezone issues became a big challenge for our workflow. So, we opted to work with a nearshore consulting company.

SOLUTION

How did you find Bluelight Consulting?

Online Search

Why did you select Bluelight Consulting over others?

• Good value for cost
• Company values aligned

How many teammates from Bluelight Consulting were assigned to this project?

We have integrated 2 QA Engineers into our team.

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped us create some of our automation test suites as well as our performance and web-based testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved test coverage and defect detection rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Being within the same timezone has helped immensely with meeting deadlines, communication, and team cohesion

What was your primary form of communication with Bluelight Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their skill level and experience with software testing.

Are there any areas for improvement or something Bluelight Consulting could have done differently?

They are still growing as a company, which can require a bit of time to scale the team, but they always find the right people, and we haven't experienced any project delays with them, regardless.

BACKGROUND

Please describe your company and your position there.

Leading telecommunications company; performance management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bluelight Consulting, and what were your goals?

Creating an automated pipeline to assist with the timing and frequency of deployments and minimize risk and errors.

SOLUTION

How did you select this vendor and what were the deciding factors?

Referral from one of our partner companies

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We rely on them for insights, feedback, and creativity on how to serve our customers better.

How many people from the vendor's team worked with you, and what were their positions?

2 DevOps engineers, a Cloud Architect, and a technical project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result of our engagement with Bluelight Consulting, we are saving hours of developer time every week. We are able to deploy several times a day to multiple environments, and going forward, we’re going to better position ourselves as a company that offers tools that provide timely solutions for our internal users, which is what we pride ourselves on. There has been a tremendous lasting effect, without a doubt.

Describe their project management style, including communication tools and timeliness.

They meet set timelines within budget, keep clear communication lines, and are more than ready to address any emerging issues in a timely fashion.

What did you find most impressive or unique about this company?

We can sense a sincere desire to meet our needs in the letter. It makes a huge difference. I must say we’ve worked with other vendors before where their ego was much bigger than working with us.

Are there any areas for improvement or something they could have done differently?

We are impressed with what we are getting so far.

BACKGROUND

Please describe your company and your position there.

We are a subsidiary of one of the most prominent car parts dealers in the US that have been in operation for over 15 years offering services across all the states.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bluelight Consulting, and what were your goals?

We engaged Bluelight Consulting to help us build a new storefront for an existing ERP and integrate different systems into one easy-to-use platform with potential for scaling.

SOLUTION

How did you select this vendor and what were the deciding factors?

They stood from a host of service providers we had shortlisted for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Web Development, UX/UI Design. Ruby on Rails development, and React development

How many people from the vendor's team worked with you, and what were their positions?

2 Ruby on Rails developers, a React.js developer, a project manager and a Front-end designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our new storefront was released successfully and quickly received positive opinions from car parts dealers. The ease of use and the number of details were mentioned as primary advantages. From the release date, all our clients can buy almost any car part they want through the Internet.

What have we achieved?

• successful long-term communication within the agile framework
• well-received and well-established storefront
• the unified ecosystem of car parts
• We can now sell car parts all around the US
• They delivered a platform that was easy to upgrade and add new features.

Describe their project management style, including communication tools and timeliness.

They went out of their way to ensure communication, updates, and collaboration was seamless.

What did you find most impressive or unique about this company?

The fact that they provide nearshore staff augmentation with top talent from Latin America rather than offshore made the engagement much easier because we didn't have to deal with timezone issues among a host of other benefits we hadn't envisaged.

Are there any areas for improvement or something they could have done differently?

They are still growing in terms of their in-house talent, but otherwise, everything about them is exactly what you'd ask for in such a project.

BACKGROUND

Please describe your company and your position there.

We are a mid-sized travel company that provides a ticket marketplace for US Railway connections. Users click, order, and pay within a few days, they have the ticket delivered to their doorstep. Our service allows users to travel around the US with a single ticket. We were on the lookout for a new development team to take over the management of performance audits, framework upgrades as well as security check-ups and updates.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bluelight Consulting?

We brought in the team from Bluelight Consulting for Ruby on Rails development, UX/UI design, and optimizing our business processes.

SOLUTION

How did you select this vendor?

We got a referral from someone who worked successfully with them on a similar project.

Describe the project in detail and walk through the stages of the project.

They set up a meeting with us to define milestones. They introduced us to their working process (two-week sprints, daily stand-up reports, and more) and mapped out how they would integrate with our operational setup. This has contributed greatly to a seamless engagement and everything has been as we'd hoped it'd turn out. They scheduled had a progress report meeting with us every two weeks.

How many resources from the vendor's team worked with you, and what were their positions?

The team comprised 3 developers, a designer, and a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They have helped us optimize business processes within the payment module resulting in a decrease in transactional costs. Not only that, but our framework is up-to-date, and a better UX/UI has contributed greatly to increased website traffic and conversion rates. Overall, the business is seeing a significant increase in sales.

How effective was the workflow between your team and theirs?

The project was completed successfully.

What did you find most impressive or unique about this company?

One thing we were super happy about the Bluelight Consulting team is they are friendly and transparent in communication. They kept us updated on developments consistently. You could tell how enthusiastic they were to do a great job.

Are there any areas for improvement or something they could have done differently?

So far we are happy with how things are going. There have been no major issues really.