Blank Space

BACKGROUND

Please describe your company and position.

I am the Owner of Graydon's Cheese Cellar

Describe what your company does in a single sentence.

Graydon's Cheese Cellar is a specialty cheese, charcuterie and wine boutique. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Blank Space to accomplish?

• Allow GCC to compete with Instacart and all other online ordering platforms.
• Differentiate GCC from other independent specialty food retailers with a custom online shopping experience.
• Seamless customer ordering experience with top tier service.
• Seamless administrative operations for inventory, customer orders and management.

SOLUTION

How did you find Blank Space?

• Online Search
• research on highly rated businesses in this space

Why did you select Blank Space over others?

• High ratings
• Company values aligned

How many teammates from Blank Space were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project is to develop a mobile app for Graydon's Cheese Cellar that includes a custom, multi-tier loyalty program and mobile ordering capabilities. The app will be designed, implemented, tested, and deployed to the App Store and Play Store, with support for a single language (English). The mobile application will be directly integrated with MarketPlate for order management and CMS, as well as Clover integration to facilitate order synchronization.  The App has the following features:

Onboarding, Account Management, Loyalty Program/Rewards, Online Ordering for pick up or delivery, Order History & ratings, Campaign enabled, App content management, Quick Pay including e gift cards as well as other account features.  The second phase of the project, in conjunction with the app development, is an online ordering capability that is integrated with the app, marketplate software and clover.  The third phase is scaling this custom app/web ordering experience to other independent retailers in the food space - especially food based businesses who have weighed product that is custom ordered and cannot fit into an existing platform with no flexibility/customization. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Regular progress meetings in design, back end requirements etc that fell into line with the timeline of deliverables in the contract.  Easy ability to file share with the Blank Space team. A clear understanding of the scope of the project, the associated costs with each phase and hitting the timeline targets. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management.  I have felt very secure in the team and confident in their ability to get the project completed.  Each time I have asked for a meeting, the accomodation has been easy and timely.  My questions and specific business needs have been well received and the answers expertly communicated to me. 

What was your primary form of communication with Blank Space?

Virtual Meeting

What did you find most impressive or unique about this company?

The scope of their work and the regard they have in the industry.  Their integrity and honesty has been evident throughout the project. 

Are there any areas for improvement or something Blank Space could have done differently?

From my perspective, no.  I wouldn't hesitate to recommend them to anyone exploring creating or improving their digital presence. 

BACKGROUND

Please describe your company and position.

I am the WordPress Website Consultant for an education company.

Describe what your company does in a single sentence.

It is a municipally affiliated community college offering bachelor of science degrees, associate degrees and professonal  certificate programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Blank Space to accomplish?

• Improve site search experience.
• Ready our site for changing hosts.
• Bring the company's website uptodate in all backend software and services.
• Increase site speed.

SOLUTION

How did you find Blank Space?

• Referral
• Worked with them at a previous company

Why did you select Blank Space over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Blank Space were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The company has a 10+  year old site that has not had much maintenance in the last 5 years. They first analyzed the site to ensure it would not break with required upgrades. They upgrade all core software such as WP core, PHP and MySQL/ Maraia database.  A github repository was developed for this project.  Site performance issues beyond upgrading core software and plugins were addressed.  Additional work included:

• Understanding how Advanced Custom Fields ( ACF ) was deployed throughout the site. This gave us access to custom post types that were hidden in the WP admin panel. 
• Added a site search plugin and developed an algorithm for custom search results.
• Moved the site to a new host. 

This is phase 1 of our work with Blank Space. We plan on moving on to takeling UI / UX issues and mobile first development next. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Site speed improved 1000% 
• Site search imprved dramatically and was reduced fro 30+ seconds to return questionable results to instant and correct results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Mangement was timely, professional and friendly. BlankSpace was willing to accomidate the company's needs when scheduling the DNS host swtich on a Friday afternoon, when student traffic is low. 

We have constant status udates through a shared Trello Board,  scheduled meetings and frequest DMs between the meetings.

What was your primary form of communication with Blank Space?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

BlankSpace took time to understand the company and its unique needs. They did not try to sell us an entirely new website, although all parties agree that would be great. They were willing to take a staged approach that is necessary within the budget constraints of a small institution. They invested time upfront to understand the company's site so that they can support it, and improve our student experience over a multi-year phased approach. Their work is excellent, and I never felt we were not getting their best.

Are there any areas for improvement or something Blank Space could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am the Senior Director of Marketing for DemandScience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Blank Space, and what were your goals?

We have used Blankspace for ongoing website work as well as Two Website Refresh Projects. During the website refresh projects there was strict deadlines (very tight deadlines), rebranding and strategy involved to get it right. They did an impeccable job with making sure everything was perfect.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were introduced to Blankspace through an internal employee. They were comprehensive and had all the skillsets to round out our project from development to creative to animation. They also had the ability to look at the project from a business perspective and give us strategic direction for future builds.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting to discuss our goals and then from there they provided us with wireframes, mockups, concepts, architecture and an understanding of the components they were going to use for the build. It was very comprehensive and also flexible to meet our ever changing needs and scope creep.

How many people from the vendor's team worked with you, and what were their positions?

We have one full-stack developer, One front-end developer, One main designer, One junior designer and A account manager/project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Not only did they hit our deadline, but they hit our deadline with losing our main developer from the DemandScience side. They pulled out all the stops to make sure it got out on time and without fail. We not only got the MVP our but above our MVP.

Describe their project management style, including communication tools and timeliness.

They use Trello for tracking and their communication is very thorough. Always on top of things and making sure to track every little request. Our main point of contact was always abreast of both sides of the project their side and ours.

What did you find most impressive or unique about this company?

Their ability to deliver on time and fast. Hitting all the marks.

Are there any areas for improvement or something they could have done differently?

Honestly, I enjoyed the partnership so much I will be reaching out to them no matter what company I am at.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Treppr, an entrepreneurial marketplace where sellers can list business blueprints, and buyers can purchase those blueprints to start their own business. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Blank Space Digital?

I needed help bringing my idea to life. 

SOLUTION

What was the scope of their involvement?

First, I spoke with Saif (CEO) and explained my idea. He and his team created the user interface and backend connectivity for the platform. They also built the site’s design and functionalities. In addition, they created a landing page for the site.

Our website is a two-sided marketplace, and it’s more complicated than an off-the-shelf site. Blank Space used AWS, AutoPilot, Twilio, Inspectlet, and other technologies during development. The platform has profiles for buyers and sellers and a payout system. We didn’t require anything specific about the site’s design other than being simplistic and easy to navigate. 

Blank Space helped us develop the platform’s user journey. It starts with a seller having an idea; the seller will then put all the information on the site; the seller will list their business blueprint; lastly, an aspiring entrepreneur will buy their idea. 

Additionally, Blank Space supported me in developing a strategic plan for the site’s pre-launch. They are also helping me with ongoing development and updates. They also helped us create content for our marketing campaigns. 

What is the team composition?

Saif is my main point of contact. I also work with a marketing teammate, a backend developer, and one other resource.

How did you come to work with Blank Space Digital?

I found them through Clutch. Since we’re a bootstrap startup, I looked for a smaller company that could provide a more personal touch.

My conversations with Saif were very personal. He offered suggestions, and I felt he was really interested in my idea. He was also transparent in what it would take to bring the project to life. My discussions with him were unlike the ones I had with the larger agencies. 

Our dynamic had been evident from the beginning, and I didn’t have that with the other vendors I spoke with, so I hired Blank Space. 

How much have you invested with them?

We’ve spent about $70,000. 

What is the status of this engagement?

We started working together in October 2020, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The platform is only on the pre-launch stage, but under 100 people have already signed up. We’ve gained initial interest, and once we go live, I’m hopeful that potential sellers will see the website’s value.  

We’ve had a lot of bugs, such as people not being able to sign up because they’re on mobile devices. I’ve communicated that with Saif, and they’ve prioritized going through those issues. Blank Space is ensuring that once we go live, all the bugs are resolved, and we’ll have a smooth website.

How did Blank Space Digital perform from a project management standpoint?

Overall, Blank Space is doing well in terms of project management. However, we’ve experienced delays because of the COVID-19 pandemic. Saif has been upfront with our timeline, but the process took longer than expected because of unforeseeable events.

They are good communicators, and they did an excellent job telling us about pain points and problems. I’ve never been in the dark about anything — they are very transparent with delays and give updated timelines. We’ve communicated through emails and phone calls.

They’ve facilitated constant forward progress, and there has never been a moment that we were stuck with something. 

Blank Space is also very good at recommending technologies that would benefit the site and make things a little bit easier for us. The process hasn’t been a traditional vendor-to-client relationship; working with them isn’t transactional, but instead, it’s collaborative. 

Blank Space has gone above and beyond in suggesting things. If I say something, they share their experiences. I feel they’re a part of our team, and they care about the success of our company. Saif has even promoted our website to his network. We have a very good working relationship,

What did you find most impressive about them?

Saif’s personal touch distinguishes them from other providers. I like that he has been invested in the project from the very beginning. He has offered up ideas and suggestions, and he has taken a teammate role instead of a third-party provider. 

I appreciate that Saif has used his experiences and shared that with me. If I went with a bigger company, not only would I be out of money now, I also wouldn’t have reached as far as where we currently are. 

Are there any areas they could improve?

Blank Space can improve their timeliness in starting the project and their transparency on how long things will take. 

Do you have any advice for potential customers?

Having a clear picture of what you want to do and communicating that is the best way to get positive results. Thoroughly think through the process of how you want your platform to look.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at Spoonity, a digital loyalty and payments provider for small and medium enterprises. We focus primarily on building white label and templateable loyalty and payments programs for restaurants, retail stores, and hospitality businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Blank Space Digital?

Mobile app development was part of our initial business strategy as we rolled out our product. Late into 2019, we decided to pull out of that space and instead rely on third-party partners to provide app development services to our clients. 

We started looking for potential partners in Canada who demonstrated excellence and quality and gave us high confidence in their ability to execute. 

We came across Blank Space, interviewed them, and brought them into our pilot partner program. Their goal was to build out integrated loyalty mobile apps for our clients.

SOLUTION

What was the scope of their involvement?

We offer the opportunity of having a mobile app as a point of interaction for our clients. Our app is a good way for our clients to know information about their customers.

Blank Space is helping us deliver that mobile app to our clients. We bring them in just after the sales process closes. We introduce and vouch for Blank Space to the client, and we serve as loose guides throughout the process. We also provide development and business support to cultivate their relationship with our clients on their own. 

Most of the process is driven by Blank Space. That’s important to us since we want them to act on their own. Ultimately, we only serve as a mediator between Blank Space and our clients. Blank Space is responsible for the deliverables that the client asks for — we’re just doing introductions and making sure all sides are aligned. 

With that, Blank Space is billing our clients directly for their development services, and that conversation is outside of our purview. We only mediate when both parties don’t agree with the price. For the most part, those negotiations happen outside of our company.

After the introduction, Blank Space will design, implement, and release a mobile app for our client. 

Currently, Blank Space is working with three of our largest clients and beginning the process of working with some smaller clients. We expect at least a dozen smaller projects and at least 2–3 much larger accounts for them over the next 12 months.

What is the team composition?

I work with Saif (CEO), Vaghula (Mobile Developer), Crystal (UI/UX Designer), and one other resource.

How did you come to work with Blank Space Digital?

We had the vision to bring more third-party developers to work on our platform. We believed it was important to bring in and make our platform friendly to external service providers.

We started with a pilot program for our partner initiative, and that process started with us doing research locally. Although we operate in various countries and continents, we started in Canada for language and accessibility reasons. 

We used Clutch to search for top developers within a specific product and price range that has a certain level of experience and successful projects under their belt. Blank Space’s good reviews on Clutch were one of the early indicators that they would be a good partner for us. 

After we shortlisted agencies we were interested in, we contacted them and went through an interview and introduction phase. We let them know what we’re trying to do and who our clients were, and we also got a feel of their interests. From there, we went through more questions to figure out if these companies would be a good fit for us. 

We ended up having Blank Space as the partner to pilot our partner initiative program.

How much have you invested with them?

Blank Space receives investment from our clients and us. We’ve initially spent about $70,000 CAD (approximately $57,000 USD), but Blank Space also bills our clients directly, and it’s somewhere between $50,000–$60,000 CAD (approximately $41,000–$49,000 USD). 

What is the status of this engagement?

We started working together in August 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been gathering feedback from our clients on how Blank Space meets their objectives and communicates with their teams. So far, the response has been overwhelmingly positive. Our clients give Blank Space a net promoter score of 8–10. 

Everyone that we’ve introduced with Blank Space has been pleased with the outcome of their partnership.  

How did Blank Space Digital perform from a project management standpoint?

We communicate through email and Slack in between meetings. We can trust Blank Space to manage projects independently with the client; we are not involved in their day-to-day operations. 

For the most part, I know they meet their deadlines. Our clients are delighted with Blank Space's timelines and deliverables

What did you find most impressive about them?

We’ve worked with a few smaller partners in the past, and we’re in the process of onboarding a few larger partners now. 

As far as the smaller partners go, Blank Space beats them on reliability and confidence. I have a very high degree of confidence in Blank Space’s ability to execute and manage the relationship with our clients.

We never have a good experience opening our smaller partners directly to client interactions. For the most part, we proxy for their communications, and if we don’t, we end up unhappy with the result. 

On the other hand, we found that a larger partner’s size can get in the way. They have a bureaucracy, and they move a lot slower. They’re less open to shifting their perspective and doing things differently. That inflexibility can be tricky for the clients we deal with, especially the small business and restaurant owners.

Blank Space has that sweet spot of being rigid enough that whatever they’re doing for project management is still successful. At the same time, they are also flexible enough that they can pivot to deal with our client’s needs and concerns.

Are there any areas they could improve?

We’re working with Blank Space to help them grow as an organization. We’re quite invested in this relationship, and we’ve brought Blank Space to help us shape our partner policies. We’re interested in helping them grow their business so they can work simultaneously on more projects without necessarily sacrificing quality. 

Similar to us, they typically have senior members of leadership in lower-level meetings. The two of us have made changes internally to solve that issue.

We also want them to be more forthright with feedback. We’re trying to build a mutual relationship as part of the process. We know they’ve been happy to work with us. However, there are still ways to improve, so we’re pushing them a little harder to give us that feedback.

Do you have any advice for potential customers?

We found a lot of success in having very human conversations with Blank Space. One of our motivations is not to treat our partner program as a business transaction. 

We work in a space that has very personable business-client relationships. We deal with project managers and business owners, and treating our partnerships like an exchange of funds might not lead to the results we’re looking for. 

We have a solid and good relationship with Blank Space, and it's because we treat each other as partners rather than a business talking to a contractor. We’re all focused on working together and supporting each other.

BACKGROUND

Introduce your business and what you do there.

I’m the principal for Martech Environmental, an engineering company that does a lot of environmental work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Blank Space Digital?

We hired them to do web development and SEO services.

SOLUTION

What was the scope of their involvement?

We expected them to develop multiple websites for each of our websites. They did all the design and development. They helped us build our Shopify cart.

Additionally, they managed SEO, social media, and the marketing campaigns.

What is the team composition?

We deal mainly with Saif (CEO & Founder), but we’ve also spoken to their database people, developers, and code writers.

How did you come to work with Blank Space Digital?

They helped family members in the past, so they came recommended.

How much have you invested with them?

We’ve spent about $15,000–$20,000.

What is the status of this engagement?

We started working with them in December 2017 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

There was a noticeable increase in site visits. They achieved what they were hired to do.

They do a very good job. I was always impressed with their graphics. They’ve always worked with our budget as well. I have no doubt in their potential if we gave them a bigger budget as well.

How did Blank Space Digital perform from a project management standpoint?

They did very well. We haven’t had any problems. They don’t require any babysitting.

What did you find most impressive about them?

They’re very good communicators. They’re willing to sit down with us so everyone understands what their plan is and what they want to do. I haven’t seen that with other partners in the past.

Are there any areas they could improve?

Not really. Usually, if I see something I don’t like, they address it right away.

Do you have any advice for potential customers?

Set the expectations from day one.

BACKGROUND

Introduce your business and what you do there.

We have two companies. One is RoadChain Logistics, and my partner has a company called SAK logistics. We’re migrating our two companies’ freight brokerages into one technology-based company called ShipCurve. We’re integrating technology for shippers, receivers, and anyone else looking to move freight across North America. 

We have freight going in and out of the US and Canada on a daily basis. We arrange freight for customers and manufacturing warehouses across the country, both inbound and outbound.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Blank Space Digital?

We were looking for a company that could help us develop a platform and website that projected our idea and what we stand for as a company.

SOLUTION

What was the scope of their involvement?

After provided them with our challenges and mission statement, Blank Space came back to us with a bunch of ideas. They offered us a high-end solution for interconnecting the site with our technology and marketing stacks. They also built our investor deck, taking a look at whom we were targeting and why. They used Figma and Webflow for design. They created some animated elements on the site.

They did integrations with Mailgun, Autopilot, Zendesk, and a lot of other technologies. They created an end-to-end integration for form submissions, with email notifications. They also built a freight calculator for B2B customers, which takes in cargo origins, destinations, and other variables, and then it generates reports. 

Mileage costs are very different between cities and states, so the tool we built doesn’t actually provide that information. However, it logs the request, and someone from our side will get back to the client within one hour.

They brought a lot of good ideas when I talked to them about marketing, so I’ve decided to hire them for that as well. We’re also planning to build some high-end landing pages with them. We’ll be working with them for quite a while.

What is the team composition?

Saif (CEO) has developed most of the website, and he worked with one of his in-house designers.

How did you come to work with Blank Space Digital?

I networked with them through a coworking space get-together that a friend of mine brought me to. I talked to Blank Space about my project, and they actually pitched ideas on top of what I had in mind. They gave me a few examples of their work, and I realized that they were very skillful in website development.

I spoke with two other companies, and one of those was charging double what Blank Space was. Another one had about the same rate as Blank Space, but their portfolio was nowhere near Blank Space’s.

How much have you invested with them?

The cost so far is $10,000–$12,000 CAD (approximately $7,500–$9,000 USD), and it’ll probably be around $20,000 (approximately $15,000) by the end of 2020, including marketing. 

What is the status of this engagement?

We started working with Blank Space 2–3 months ago, and it’s ongoing. I’m planning to get more services from them because they’ve come to understand the landscape of our business very well after building our site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The freight calculator they integrated into our site is very clever and useful, and they implemented it for a low cost. We were impressed by that because freight calculators are one of the most difficult things to build.

The quality of the website is great, and it’ll be a useful tool for converting B2B clients. It gives a sense of confidence in our company. The branding is very powerful, and it gives a clear idea to customers as to why they would want to work with us and what goals they could achieve in doing so.

How did Blank Space Digital perform from a project management standpoint?

They provided reports on the progress of the website on a weekly basis, and they suggested a lot of changes. They initially told us that the project would take 6–8 weeks, and they ended up delivering it in seven weeks, including touchups. 

They were on top of their project management, as well as on top of us as a client. We were busy, but they made sure we had proper communication, through either late-night, early-morning, or midday calls. Blank Space definitely performed well in this aspect.

What did you find most impressive about them?

Their quality of work aligns with their management of it. Quality is one thing, and how it’s managed is another. Blank Space uses planning technology wisely to improve the performance of their business. They don’t do a lot of manual work. Emails, phones, and all sorts of things on their end are technology-driven.

Are there any areas they could improve?

There was a slight delay on some content writing work we gave them. It was because of COVID, and I completely understand it. This is nothing to complain about because they still connected me with a very talented content writer that produced excellent work, and they gave me a good discount. In the future, it would be good if they provided more content writing services.

Do you have any advice for future clients of theirs?

As a business owner, I want to be given multiple options and not be forced into a particular one. I worked with another developer at one time, and he literally gave me just 1–2 ideas that we could pursue. Blank Space gave me 3–4 options, and three more after that. The fourth or fifth one was it, and it was good from there on out.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a platform called BORapp, which is based on roadside assistance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Blank Space Digital?

I hired Blank Space to create my mobile application.

SOLUTION

What was the scope of their involvement?

In addition to others, their team used Amazon technologies to develop the platform. Blank Space built an iOS app but also made conversation to Android and other platforms accessible. Their team created a feature for users to detail their automotive needs and reach out to others in their local areas.

What is the team composition?

I communicate with Saif (CEO) who had 4–5 people working with him on the development.

How did you come to work with Blank Space Digital?

I reached out to several development companies, and Blank Space was the third or fourth developer that I considered. I talked with Saif and we had a great connection. I’m more of a hands-on person, so they were in a great location just 10–15 mins down the road.

How much have you invested with them?

So far, I’ve invested $7,500

What is the status of this engagement?

We started the conversation in March 2020, and the project’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s been a great experience. Their team communicates the technical aspects of the project based on my ideas, which makes them a great asset. Blank Space also works hard.

How did Blank Space Digital perform from a project management standpoint?

We use phone, email, and Zoom to communicate. Saif directly communicates with his team. Their team makes Zoom presentations that they execute well. They meet my project management standards.

What did you find most impressive about them?

Blank Space matched my vision, which was important. They brought my vision into reality.

Are there any areas they could improve?

We didn’t get a chance to meet face to face because of COVID-19. Hopefully, the offices will open soon.

Do you have any advice for potential customers?

If you have a vision that you want to bring to life, I suggest using Blank Space because their team will do so.

BACKGROUND

Introduce your business and what you do there.

I am the managing director at a travel services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Blank Space Digital?

We needed a more professional website. Our old site was very basic with minimal content and pictures and we wanted to better target our audience.

SOLUTION

What was the scope of their involvement?

Blank Space Digital designed a new website for us. The WordPress website is comprised of 4–5 pages, with additional pages under each menu. Their team remade some of our content, such as rewriting descriptions of our services. They were also responsible for the graphic components of the website. Every page was illustrated according to our requests.

What is the team composition?

My main point of contact is Saif (CEO & Founder, Blank Space Digital). All of the communication between our teams comes through them. 

How did you come to work with Blank Space Digital?

I was introduced to Saif through a friend of mine who has worked with him in the past. He highly recommended their services, so I went and sat down with Saif. After outlining the requirements of the project, I decided to work with him.

How much have you invested with them?

We have invested over $125,000 CAD (approximately $94,400 USD).

What is the status of this engagement?

Our ongoing engagement with Blank Space Digital began in August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We are in the process of launching the service commercially and hopefully will have more feedback from the market once we fully launch. Internally, we like the design and professionalism of the website. Saif has infused the website with creativity. 

How did Blank Space Digital perform from a project management standpoint?

There was a slight delay in the site, but it was largely due to our side of things. I would consider the delay negligible because it doesn’t affect the overall image of the project itself.

What did you find most impressive about them?

They always responded immediately and provided us with creative solutions.

Are there any areas they could improve?

There were some complications, but I wouldn’t blame them because the timeline we set for them was short. For that matter, we had to cut some corners. 

Do you have any advice for potential customers?

Blank Space Digital is a good option to consider. Standards for our industry and other industries require a professional website, and any interested party should seek our Blank Space Digital to improve their site.

BACKGROUND

Please describe your company and your position there.

Trolleybus is a well-integrated and established real estate development firm. Simply put – we buy land, invest our own equity into the deals, rezone the land and partner with our builder to market and construct the project. I am an operations manager and am responsible for facilitation and operation of office day to day activities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Blank Space Digital?

Trolleybus has hired Blank Space for Website design and development and ad hoc letterhead and business card design. Blank Space has provided Trolleybus a fresh brand and make the website more intuitive and interactive. Their design style is modern and functional.

What were your goals for this project?

The goal was to provide a fresh look of the website as well increase the traffic from public space.

SOLUTION

How did you select this vendor?

The vendor was selected for many good reasons: The initial face to face consultation time is extremely important for us. We are impressed with the can-do attitude and creative design solution; the customer service is outstanding and responsive to the request. The turnaround time is effective and project was delivered on-time. Most importantly, it is cost-effective and we have built trust with the vendor.

Describe the project in detail.

The website design and development is a huge undertaking for our internal team as we are not professional website designers. We feel comfortable with Blank Space from the designing stage through the development stage. The team is detailed- oriented in making sure all details are addressed, such as color coordination of the design to the copywriting accuracy. The current site is more fresh, clean and intuitive.

What was the team composition?

We have always deal with the same person who understands our needs and able to provide sound solution. I know the team work extremely well together at the backend as there has always been clear verbal and written communication with a confirmation on the understanding.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome of the project really bring Trolleybus website up to date. We are able to showcase our current and completed deals and stay current with our social medial updates.

How effective was the workflow between your team and theirs?

Effective and efficient communication and well- delivery by Blank Space. They are a phone call away and always get back to our team within 24 hours.

What did you find most impressive about this company?

We are impressed by their design and technical capability; and they are amazing to work with. Extremely personal and responsible.

Are there any areas for improvement?

None.