Black Airplane

BACKGROUND

Please describe your company and position.

I am the CEO of StoneLoads

Describe what your company does in a single sentence.

StoneLoads is an online marketplace that connects quarries to wholesale landscape supply companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Black Airplane to accomplish?

• redesign platform to be more buyer friendly
• transition from load based to individual product based

SOLUTION

How did you find Black Airplane?

Referral

Why did you select Black Airplane over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Black Airplane were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Black Airplane built StoneLoads 1.0 about 18 months ago. We learned a great deal from both buyers and suppliers over this past year and a half. We went back to BA with a list of features we needed to add but we also gave them a blank canvas and said make it all better. Make it look better, feel better, and more user friendly. It was a serious overhaul of the platform and they were on time and on budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Evaluation of features and changes to platform 
• good understanding of the tasks
• accurate time estimates 
• accurate budget 
• accurate deadline. 

Black Airplane did a great job understanding what needed to be done and providing accurate estimates so we remained on budget and on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

very timely and responsive. were always available to meet via slack or zoom and willing to meet in person should we ask.

What was your primary form of communication with Black Airplane?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

their skillset coupled with their intentionality around people. They do a good job of understanding the business, not just the project

Are there any areas for improvement or something Black Airplane could have done differently?

this was our second time working with black airplane and each time it gets better.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Flexia, Inc., a smart connected Pilates company. We make hardware for home use, which has sensors built-in and connects to a data and content platform, making it easy to use and progressively challenging. Currently, we’re in the startup phase of our company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Airplane?

Back in 2021, we received seed funding and needed to develop our first content product. This product would be the interface our customers would use to access our digital library of classes.

As we were a small company, we were interested in hiring a permanent development team to work as part of our staff. When we found Black Airplane, we partnered with them to help us build our subscription library.

SOLUTION

What was the scope of their involvement?

Black Airplane helped us develop our subscription library, the web app our customers use to access their content and data. Initially, we talked with them about the project, and I provided them with some descriptions of what we wanted them to deliver. We also provided them with some visual examples of our beta products, so we already had a rough framework of what users would initially respond to.

By sharing that information, Black Airplane was able to determine the direction we intended to go and fill a lot of the gaps regarding the product’s quality and user journeys. From there, they designed and developed a JavaScript web app in the Vue.js framework.

What is the team composition?

We worked with Lillie (Project Manager) and a UX designer during the initial phase of the project. Once we started the active development process, we worked with Lillie, David (Managing Partner), who acted as the lead developer, and 1–2 other developers, depending on the stage of the project.

How did you come to work with Black Airplane?

When this project arose, I asked for recommendations in an online community I belong to. At the time, I was still evaluating whether to outsource the development work or hire a developer internally. Looking around, we found that Black Airplane was in that forum, so they contacted us.

We also discovered that they were skilled in the technologies we wanted to deploy. They provided us with a portfolio detailing the apps they had done in the past. It was very important for me to have a sustainable product at the end of the project, and in describing how they would build this app, Black Airplane conveyed and built a lot of trust, so we hired them.

How much have you invested with them?

We spent a little under $300,000.

What is the status of this engagement?

We started working together around November 2021, and our project was paused around April 2022 after going through two different phases. I’ll return to Black Airplane to continue the product’s growth, but we’re not actively working together at the moment.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Black Airplane delivered a critical piece of our subscription product. Without this app, it would be hard to imagine how our company would have progressed.

Overall, Black Airplane’s work met our expectations. They kept a good development pace, even outpacing our backend engineers at times. Thanks to their support, we’ve even been able to release some unpublished features since stopping our active development work. This fact demonstrated that Black Airplane was very constructive and flexible, giving us more than we were asking from them at the time.

How did Black Airplane perform from a project management standpoint?

Black Airplane delivered on time and under budget, demonstrating good design planning on their side. The UI/UX designer was very experienced in creating designs that he knew his team could execute. We met either every day or every other day.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The UI/UX designer was very helpful in translating a lot of my engineering jargon into a rich visual design. I also really appreciated working with David. He was great at constructively handing off responsibilities between the frontend and the backend.  Moreover, Lillie was very good at ensuring everyone had the right information at the right times and was instrumental in ensuring that the project moved forward at the projected pace.

What did you find most impressive about them?

Black Airplane offered direct, quick, and reliable communication, which was fantastic. We embedded our developer and one of our creative people into their product development team. By being included in their design meetings, we were able to keep pace with the development throughout the entire project.

We also were able to make changes along the way, which was how we wanted the project to go. Black Airplane really carried through with the free, open, and constructive development environment we established.

Are there any areas they could improve?

Although this didn’t necessarily require a change or improvement, there were times when Black Airplane’s frontend development work was outpacing our backend development support. I would have paid them to provide us with resources for backend development. Still, I knew I could have asked them to do for us, but given their specialty, I decided to not ask them to do anything more for the project than they did.

Do you have any advice for potential customers?

To get the most out of the engagement, expect to embed into their agile development process. Have at least one person on your team attend their standup meetings and be readily available for them via Slack, which they use for real-time communication. Respond quickly because they can immediately act on what they’re asking for.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing and Special Projects of Nexcor Food Safety Technologies

Describe what your company does in a single sentence.

Nexcor Food Safety Technologies is the industry leader in food safety, sanitation, and maintenance management software solutions for food and beverage manufacturers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tyrannosaurus Tech to accomplish?

• Update the UXUI design of our app offering.
• Understand the complexity of the manufacturing environment and design the app to accommodate it.
• Ensure that the app can be multi-lingual.
• Ensure the app can run using a mouse, trackpad, or touchscreen.

SOLUTION

How did you find Tyrannosaurus Tech?

Online Search

Why did you select Tyrannosaurus Tech over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Tyrannosaurus Tech were assigned to this project?

2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.

The Tyrannosaurus Tech team worked with our industry experts to redesign the front-end of a mobile application that integrates with other product offerings. The app is primarily used for data gathering in a manufacturing setting and needed to accommodate real-time user change, information keying via touchscreen, status indicators, and manager oversight.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was completed in a timely manner. Our in-house technical team was able to validate that the design was well executed and easily transitioned to development. The final design was approved by clients and experts solidifying that it was suitable for the unique nature of food and beverage manufacturing. The design adhered to modern aesthetics and standards making the overall app feel premium.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Tyrannosaurus Tech methodology and project "road mapping" is extremely detailed and proven. Their team makes a conscious effort set expectations early and ensure the whole team adheres to these goals throughout the project. The project management is very efficient and based on experience rather than estimates and guesswork. As a business owner I appreciated this immensely.

What was your primary form of communication with Tyrannosaurus Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have clearly used their experience to develop a best practice methodology for taking a project from start to finish. This was invaluable because we could trust that the project management was taken care of and our team didn't need to micromanage. Also, their design team truly listened to our ideas and acknowledged that we're the experts in our product and industry. It was a breath of fresh air.

Are there any areas for improvement or something Tyrannosaurus Tech could have done differently?

Honestly, they are the best design team we've worked with. I wouldn't want them to change.

BACKGROUND

Please describe your company and your position there.

REPOWR's equipment visibility & asset-sharing platform allows logistics companies to seamlessly share & manage equipment across locations, teams, and 3rd-party networks. I serve as the Chief Innovation Officer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tyrannosaurus Tech?

We hired Tyrannosaurus Tech for a suite of services from development to project management to QA.

SOLUTION

How did you select this agency and what were the deciding factors?

We were referred to TTech by another DevOps firm based in Atlanta, GA. The personalities of the founders, the scope of services provided, and speed to implementation were the deciding factors.

Describe the project in detail and walk through the stages of the project.

TTech's team continues to play a massive role in the production of repowr.com from concept to deployment.

Describe the recruitment process in detail.

Our early talks with Richard went very well, as he picked up on our vision and expectations instantly and staffed a team to help us achieve those.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

TTech's work has been tremendous.

How effective was the workflow between your team and theirs?

The workflow between our teams truly is what makes the relationship special and highlights TTech's skillset. They work very hard to seamlessly integrate into your team but also take the effort to ensure quality and accountability. While they're very well embedded in our team, they did not pass the full burden of management or coaching to us. They remain proactive and even encourage our internal team to perform better.

What did you find most impressive or unique about this company?

Very personal, proactive service on a daily basis.

Are there any areas for improvement or something they could have done differently?

None to date.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a medical record retrieval company servicing law firms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tyrannosaurus Tech, and what were your goals?

We hired Tyrannosaurus Tech to audit an existing piece of custom software we had built for UX/UI improvements.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to them by trusted designers in the technology space.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They performed an audit of our in house users and client users of a custom intake and contact database software built to improve our efficiency.

How many people from the vendor's team worked with you, and what were their positions?

We worked with three individuals, including a project manager and developer. The team was fantastic and exactly what we needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Based on the careful, thoughtful and spot on audit performed, we now have a roadmap for immediate improvements to our software that will let us improve our outputs w/out increasing our labor costs.

Describe their project management style, including communication tools and timeliness.

The project management of our audit was exactly what we had been missing with the previous agencies we worked with. We needed clear directions for our team, clear timeframes for completion and clear expectations of the process. We received all of those and the project was successfully completed w/ little need for my team to manage anyone.

What did you find most impressive or unique about this company?

We expected the team to have a basic understanding of our overall improvement needs and had a very good understanding overall of what we expected our UX/UI needs would be. The team who interviewed our staff absolutely hit on every need we have and identified new ones that we are excited to implement. They clearly took the time to fully understand not just the tech we had, but our actual needs and reasons behind the tech, ensuring our audit did not include "fluff" or items that would not be useful to us in the future.

Are there any areas for improvement or something they could have done differently?

There was no real area for improvement for this first project. We are excited to continue to work with their team on development next.

BACKGROUND

Introduce your business and what you do there.

I’m the director of partnerships for product at Mailchimp. My team manages relationships with our partners in the software industry who have integrated with Mailchimp. We’re also involved in selecting development partners for integration projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tyrannosaurus Tech?

We onboarded Tyrannosaurus Tech as a part of our integration fund initiative. The goal was to build product integrations that could empower small businesses, so it was important that we hire a development team who’s familiar with our and our software industry partners’ APIs.

SOLUTION

What was the scope of their involvement?

We have an integration fund website where interested potential developers could come in and work with Mailchimp. We present these developers with options of integrations that they could build into the site, and they would come back to us with proposals for some of those projects. Once we’ve got all the proposals, we call back those whose submissions we liked best, and Tyrannosaurus Tech was among them.

We contracted Tyrannosaurus Tech to build out the middleware management project. In this case, everything was a sinking integration, so their team spent the majority of the time asking questions about our scoping docs and building out the product that has just now moved into the launch phase. 

What is the team composition?

We primarily work with a lead developer and a project manager. On occasion, we would also speak with two secondary developers.

How did you come to work with Tyrannosaurus Tech?

The situation is a little bit unique; Tyrannosaurus Tech was the one who found us. Following COVID-19, we made an announcement for our integration fund. Since we’ve got a pool of money and were looking to have certain integrations built, we called for development agencies to submit their proposals. Upon evaluating each agency, we saw that Tyrannosaurus Tech was a good fit. 

How much have you invested with them?

Thus far, we’ve spent $100,000.

What is the status of this engagement?

The project began around Q3 of 2020, and Tyrannosaurus Tech is still working with us in an integration support capacity. We have a scope that we plan to renew every year as long as the integration is still being used and adopted.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We typically evaluate an agency’s performance based on our revenue and adoption numbers, but I don’t want to disclose that information. I will say, however, that we’ve been seeing very positive adoption. The project has come together quicker than expected and within budget. 

Tyrannosaurus Tech has been fantastic and super quick to address any edge cases that testing didn’t catch. The team is really responsive, and everyone who’s worked with them has been really happy with their level of communication. They’re also incredibly thorough when it comes to asking questions and clarifying the details around how our API worked, which is the most important thing. 

How did Tyrannosaurus Tech perform from a project management standpoint?

Their project management is really good; they’re incredibly attentive. In order to produce on time, they give accurate deadlines for us to supply them a certain piece. They often ask if there’s anything we need from them, but it is sometimes the case that they’re the ones waiting on us. We’re lucky that they’re based in our time zone, as it has made things a lot easier. 

Tyrannosaurus Tech has also been really good at working as a kind of traffic control for technical questions, situating themselves between our partners and our solutions engineers.

We communicate primarily through Slack and occasionally through email. We collaborate on Google Docs and have weekly check-ins with our points of contact. The lead developer has gotten into a really good habit of recording and numbering all their questions. 

What did you find most impressive about them?

No doubt, what sets them apart from other agencies is their attentiveness and thoroughness. There are a lot of moving parts in our products and it's easy for these to get buried under other concerns during a call. The integration might not always turn out as good as it could be if someone forgets to take action on a follow-up item, but it is never the case with Tyrannosaurus Tech; they’re always able to do all the little tasks. 

The team is also very proactive. Now that we’ve launched the integration, they are monitoring bugs and fixing them even before users can start reporting them. 

Are there any areas they could improve?

Honestly, nothing comes to mind. They’ve delivered on everything we’ve asked, and more.

Do you have any advice for potential customers?

It helped us a lot to take our time crafting the product specifications before sending it over to Tyrannosaurus Tech. It has really helped the team succeed because we didn’t give them anything that was overly ambiguous.

Definitely be thorough with what you want upfront. Make sure to have a team that could support Tyrannosaurus Tech in their development effort as well, otherwise you might have to rely on them to do a lot more research. This could drive up costs and stretch your timelines.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Vivo, a virtual fitness program focused on strength training and older adults. We provide live, online, small group training to adults 55 and over to build strength and improve independence and quality of life.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tyrannosaurus Tech?

We are looking to build a tech platform to engage our customer base. We looked to T Tech to help us design, scope and cost out what this platform should look like.

What were your goals for this project?

The goals were to create initial mockups, scope documents, timeline and cost estimates.

SOLUTION

How did you select Tyrannosaurus Tech?

I heard about them through mutual connections and a CEO organization that I am affiliated with.

Describe the project in detail.

We are looking to build a tech platform to engage our customer base. We looked to T Tech to help us design, scope and cost out what this platform should look like. We conducted requirements gathering sessions where talked through scope and priorities. T Tech came to the table with initial screen mockups for a mobile and web interface. We then iterated through the designs.

What was the team composition?

We met with the CEO and CTO through most of the meetings. There was also a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The deliverables were well created and on time, They provided everything that we asked, and even spent additional time and effort to go back and forth on some additional scope that was added.

How effective was the workflow between your team and theirs?

Their communication was great and there were never any issues with our workflow. We set up meetings and conducted them, as necessary and without issue.

What did you find most impressive about this company?

Their designs and mockups were outstanding. In addition, they quickly developed a good understanding of the needs of our customer base and our solution. They had the technical expertise to understand the complications of custom video conference and fitness wearables integration.

Are there any areas for improvement?

Nope

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Greenlink Analytics, a 501(c)(3) that does energy and equity research.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tyrannosaurus Tech?

We hired them to build a platform that would display any number of equity and demographic data at a neighborhood level across the US. We wanted to help cities have better planning processes that incorporated any sort of environmental and equity concerns.

SOLUTION

What was the scope of their involvement?

Tyrannosaurus Tech designed and developed a web-based platform for us. The team is now maintaining the platform. 

What is the team composition?

We’ve worked with three programmers and developers, a UI/UX designer, a project manager, and occasionally the two co-founders.

How did you come to work with Tyrannosaurus Tech?

We did a national search and sent out RFPs to specific companies that we thought had done good work. We ended up choosing Tyrannosaurus Tech because we liked their development process, and they were based in Atlanta where we are.

How much have you invested with them?

We’ve spent about $140,000.

What is the status of this engagement?

We began working with them in February 2020. The platform launched in October 2020, but they’re still doing maintenance work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We're measuring success right now mostly by the response that we're receiving. We've deployed the platform and it’s going through a series of soft launches. We had our beta testers get into it first, and they probably represented about 10 different organizations from across the country. 

We then rolled it out to our first set of 25 cities, and we're rolling it out to a second set of 25 soon. Tyrannosaurus Tech has been responsive in terms of getting fixes forward, and people have been happy with what they’ve received, which has been good.

How did Tyrannosaurus Tech perform from a project management standpoint?

Overall communication has been strong. We have a Slack channel where we can message each other back and forth, and the project manager does a good job of creating a log of each meeting that we have and sending that around to make sure that everybody is clear on what we discussed and the action items. 

We’ve created a couple of shared spreadsheets that we go into and note the issues and urgency, and they’ve been very good at working against that log. We’ve been using Monday to track things on our side, and they use Jira. 

What did you find most impressive about them?

Their responsiveness and calmness are impressive. When things pop up that we don’t expect, they’ve been good at walking us through those instances.

Are there any areas they could improve?

We had initially scoped and bid the project to be somewhere around $90,000, which we’ve significantly passed. Our hope was to have the product launched by June or July 2020, which didn’t happen. 

Not all of that is their fault. In fact, the timeline getting pushed back is due to our partners and the other part of that is the process guide for community engagement, which took until September to get prepared. However, we took advantage of that extra time to clean up the platform. 

Do you have any advice for potential customers?

The more explicit you can be upfront, the better off you’re going to be in the longterm. Tyrannosaurus Tech is willing to come to us with their ideas and recommendations for some aspects, especially for UI/UX design.

When it comes to open-ended questions, such as which analytics questions we should use to track engagement, the team is a little more aware but not as ready to recommend. The better the idea you have when you show up, the better your experience will be.

BACKGROUND

Introduce your business and what you do there.

I’m the dean of students as well as the director of IT at a nonprofit private school.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tyrannosaurus Tech?

Our students are sorted into houses and earn points throughout the year for academic engagement, character, outstanding performance, and other scenarios.  

We hired Tyrannosaurus Tech to revamp the platform we used for the house points, so it could be available for use by other schools.

SOLUTION

What was the scope of their involvement?

Tyrannosaurus Tech built our platform, a web based application with a mobile component. Administrators and teachers can use it to assign points to individual students as well as houses throughout the year. Parents can access the app to track their child’s success as well.

The team used React Native and Ruby on Rails to develop the mobile aspect. It’s hosted on AWS.

What is the team composition?

I work directly with three individuals, our project manager, Carlos (Owner & Partner), and Richard (Owner & Partner). 

How did you come to work with Tyrannosaurus Tech?

I did some research on Tyrannosaurus Tech on what they offer, their expertise, and their ratings. I also had the opportunity to talk with one of their past clients.

What is the status of this engagement?

We’ve been working together since October 2018. We still rely on them for any updates, patches, maintenance, or other assistance related to the platform.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen the number of our end users using the product continue to grow. Ever since we first launched the site, we’ve been making improvements and enhancements to the technology and UX. Each time we put out a new feature, people love it.

How did Tyrannosaurus Tech perform from a project management standpoint?

One of the things I love about working with Tyrannosaurus Tech is their excellent project management. There were times when we had a bottleneck in our processes which caused us to fall behind, but they were always really flexible. 

We have a solid working relationship, and they have a great way of doing things. The team has always kept a line of communication open. Tyrannosaurus Tech treats this project like their own — they’re an excellent partner.

What did you find most impressive about them?

I’m really impressed with their creativity. They’ve brought amazing ideas to the table, keeping the future of the platform in mind as well as the costs. It’s clear Tyrannosaurus Tech has a personal investment in our project. 

Are there any areas they could improve?

I think the only small area for improvement is keeping us abreast of hours billed before we actually get the invoice.

Do you have any advice for potential customers?

Bring your entire dream to Tyrannosaurus Tech. Think about what you want your product to look like five years from now, and ask questions from a space of both their experience and what you want in an end product.

BACKGROUND

Introduce your business and what you do there.

I am the founder and CEO of FoodFinder. FoodFinder is a nonprofit organization whose website and mobile app help connect food-insecure families across the country to the nearest food pantry for food assistance programs. Even though we are a 501((c)(3) nonprofit, we are in a unique position because we're an all-digital organization and the technology platform we offer is how we are able to serve families in need across America.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tyrannosaurus Tech?

Since 2019, as we established full-time payroll for the first time in our organization’s history. As all facets of our work were ramping up, we needed to further delineate the increasingly heavy workload that was needed to manage both our product roadmap for our revenue-generating API platform and how we license our database to other organizations in the fight against hunger.

SOLUTION

What was the scope of their involvement?

Tyrannosaurus Tech helped us with software development and enhancements for our core platforms like our website and our iOS/Android app.

For most of 2019, our focus had been on API development. Tyrannosaurus Tech was specifically dedicated to things like routine maintenance, platform enhancements, new functionality on our primary platform. 

In the first few months of our partnership, they focused on small frontend changes on our website, cosmetic things, and the overall speed and performance of our mobile app. For instance, one of our biggest items was reducing the initial app screen's load time as someone pulls it up on their phone.

Going forward, we want to be able to create a color-coded map that distinguishes the different types of different food providers in our network. 

What is the team composition?

Richard (Co-Founder) has been terrific with overall communication, making sure that their team understands our work and expectations.  

Then we work with a technical lead who does the majority of the development work. 

Finally, we work with Shannon (Lead Technical Project Manager). She coordinates items in the workflow and in the queue from their standpoint and makes sure that we are making good progress month over month on knocking out items on our roadmap.

How did you come to work with Tyrannosaurus Tech?

We first connected with them a few years ago at a mobile marketing event.

We ended up choosing them because of their really clear and consistent communication. At the onset of the pandemic, we needed to be very dynamic as we adjusted to new challenges, and their communication was excellent.

They have a ton of experience working with enterprises, benefit corporations, nonprofits in the healthcare space, and that really reassured us.

Not only did they have the expertise and the credentials needed, they appreciated what we were doing. They believed in our mission and knew that their work would have a direct and positive impact on families in need. 

How much have you invested in them?

Right now, they are doing 40 hours of development work. It is about a $6,000 per month investment to help with the items on our product roadmap. As of right now, we have invested $12,000 on this engagement, but of course, because there is no finite end date, by the end of 2020, we will expect to spend between $25,000–$30,000 in total.

What is the status of this engagement?

I believe our first month of engagement with them was July 2020, and we are still working with them today.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've done a good job with the UI/UX. They made sure that the platform was more appealing and indicative of our work.

They're able to identify what causes issues, like extended downtime and slow loading speed, and are able to fix it. 

They're conscientious of our position as a nonprofit — they try to stretch our money as far as possible, but still building a high-quality and scalable product.

They know that quality is super important to us because we are helping people in crisis situations and we want to provide the most effective platform that we can. Tyrannosaurus Tech has given us good ideas to improve the platform but hasn't oversold or up charged us. 

How did Tyrannosaurus Tech perform from a project management standpoint?

They have been good. They're always receptive to our timeline, even as our needs change and new challenges arise. They are flexible and are continuing to prioritize the matters that really are the most important to us. They’ve been really fair, agile, and flexible in catering to our needs. They've done a terrific job of communicating with us.

What did you find most impressive about them?

They've been able to convey the pros and cons of different options on how to implement the changes that we want to make. I appreciate that they take the time to explain the true causes of a bug or an issue that we are hoping to resolve. Then they describe my options to resolve it so I can choose between a temporary fix or a more intensive solution. 

Are there any areas they could improve?

We recently requested weekly check-in calls just to make sure that we continue to make progress. Originally, we were concerned about the timeline, but our schedulel has improved with the current check-in calls. As of right now, there is nothing major to report.  

Do you have any advice for potential customers?

Make sure there's a mutual understanding of your expectations. You should outline everything, from how you plan to communicate, to the quality of work you expect from them, and how long you plan to have their product in place. 

We try to do everything that we can to be fair. In return, we hope they can give us the best possible work.