Can you share any outcomes from the project that demonstrate progress or success?
The increased web traffic has led to a great percentage increase in membership requests, applications, tours, newsletter subscriptions, and emails. After nearly a year, the results have been surprisingly good and exceeded expectations. Near the end of the design process and just before launch, we shared the draft design with a few close friends who could be trusted to provide expert, honest, and constructive feedback. They were all stunned by the end product and commented on its user-friendly layout and function.
How effective was the workflow between your team and theirs?
Their project management skills were excellent through our design journey with a helpful flight plan process and a constant willingness to help and support. Quick and on-point, their communication was seamless and consistent, both in person and online. We used primarily email and Slack, but would also visit them down the hall.
What did you find most impressive about this company?
Their ability to perform well in both development and design skills and in personal, professional service was very practical and impressive. You will not find a firm or agency that excels in both areas like Black Airplane.
Are there any areas for improvement?
They can make use of visual storyboards for early design mockups at the beginning of the engagement process.