BitCot --Mobile and Web App Development

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Pacific Premier Insurance

Describe what your company does in a single sentence.

Personal andcommercial insurance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BitCot --Mobile and Web App Development to accomplish?

• Create an automated net promoter score

SOLUTION

How did you find BitCot --Mobile and Web App Development?

Referral

Why did you select BitCot --Mobile and Web App Development over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from BitCot --Mobile and Web App Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The task was to create a net promoter score collector that was automated. This net promoter scorecould be used for gathering scores for different tasks completed by our agency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project could successfully collect data from a net promoter score a store it on a spreadsheet to make actionable changes in our processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All timelines were met and wehad daily checkins either through email or zoom meetings.

What was your primary form of communication with BitCot --Mobile and Web App Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The BitCot team's commitment to understanding our unique requirements and their dedication to delivering a solution tailored to our business were truly commendable. Their expertise in automation was evident throughout the entire process, and we are now enjoying the benefits that automation brings to our company.

Are there any areas for improvement or something BitCot --Mobile and Web App Development could have done differently?

Everything went as planned. Nothing should have been completed differently.

BACKGROUND

Please describe your company and your position there.

I took over as Chief Technology Officer after a few months into the project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BitCot --Mobile and Web App Development, and what were your goals?

We had BitCot develop custom Web App that provides our niche services.

SOLUTION

How did you select BitCot --Mobile and Web App Development and what were the deciding factors?

I joined the project after it was already under way.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

React.js, Node.js, Amazon AWS, Wordpress integrations.

How many people from the BitCot --Mobile and Web App Development team worked with you, and what were their positions?

2 full stack developers and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've got 70 beta testers on the minimum viable app, and are gearing up for marketing.

Describe their project management style, including communication tools and timeliness.

Atlassian apps

What did you find most impressive or unique about this company?

BitCot's ability to work with diverse modern technologies. Their willingness to understand our needs and their eagerness to help us accomplish our goals have been instrumental.

Are there any areas for improvement or something they could have done differently?

We have all been working on improving our quality and quantity of communication and feedback.