Bit Technologies - London

BACKGROUND

Please describe your company and position.

I am the Founder/ CEO

Describe what your company does in a single sentence.

An apparel company specializing in elevated essentials for everyday wear.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit Technologies - London to accomplish?

• We commissioned Bit Technologies to design and develop a mobile application that would be capable of reaching out beyond e-commerce to expand our brand identity.

SOLUTION

How did you find Bit Technologies - London?

• Online Search
• Referral

Why did you select Bit Technologies - London over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bit Technologies - London were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bit Technologies handled it all from discovery through post-launch services. Deliverables included a custom iOS/Android app, AR try-ons, a CMS for our team, and a "Behind the Stitch" story hub. They also connected our CRM and built a dynamic lookbook generator. They worked very closely with us, turning creative concepts into real features. Every screen expressed our brand's tone, visual identity, and narrative voice.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app increased customer retention by 62% and average session duration more than doubled. Mobile conversions rose 28% in the first 60 days. Their team consistently met deadlines and worked collaboratively-even after business hours when we needed emergency feedback. What struck us most was their gut feeling-they 'got' our brand with no explanation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had regular check ins, and every milestone was delivered on or ahead of time. When we needed to provide them with feedback or adjust last minute, their team responded quickly sometimes in a matter of hours. They truly approached our project like a partnership, not a job.

What was your primary form of communication with Bit Technologies - London?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proposal to add curated music playlists linked to each collection, making browsing a sensory experience, was the most striking. They truly understood our brand without constant direction.

Are there any areas for improvement or something Bit Technologies - London could have done differently?

None, they proved that they're the best at what they do.

BACKGROUND

Please describe your company and position.

I am an executive of Ivy Farm Technologies

Describe what your company does in a single sentence.

Ivy Farm Technologies, our food is the second biggest contributor to climate change, but we've got something that will fix that. Meat that's better for the planet, people & animals. The protein-rich stuff of dreams that we're making a reality. So click on that big blue follow button and join our groundbreaking journey to change the way we feed the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit Technologies - London to accomplish?

• Ivy Farm Technologies is tackling one of the greatest challenges of our time: the carbon footprint associated with traditional meat production. Our mission is derived from science, sustainability, and ethics but we had an obstacle: how do we communicate that mission in a way that makes sense, ranks, and motivates.

SOLUTION

How did you find Bit Technologies - London?

• Online Search
• Referral

Why did you select Bit Technologies - London over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bit Technologies - London were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Analysis of our online properties for SEO, including competitive analysis and keyword mapping related to sustainability, climate-friendly food tech, and cell based meat. Creation of a content architecture strategy to map and sequence high-impact search terms to potential storytelling opportunities, development of cornerstone content, including thought leadership articles, interactive pages, and deep dive explainers.

One standout deliverable was a "Future of Meat" interactive microsite, where consumers could explore the environmental, ethical, and health impact of traditional meat versus cultivated meat. This wasn't a page it was an experience, blending data, animation, and storytelling in a format that was nearly like a short film instead of a webpage.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were nothing short of revolutionary:

Our organic traffic increased by 73% in the first quarter since launch

We attained first-page Google rankings for multiple high-value keywords including "cultivated meat UK," "sustainable meat alternatives," and "future of food technology"

Media coverage exploded with reporters citing our site as a go-to destination for cultivated meat information

Investor questions increased enormously, and we received firsthand feedback that our redesigned website and SEO copy clarified and made our mission more persuasive and understandable

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bit Technologies was the epitome of professionalism and responsiveness. They met all milestones on time and often ahead of time, even when we added scope midway through the project. Communication was frequent, open, and solution-focused.

For instance, when our internal staff needed additional time to sign off on new science graphics, Bit's project managers adjusted timelines without sacrificing overall delivery. They also proposed temporary visual placeholders to keep user testing up to schedule.

Their group was highly sensitive to our evolving needs, proactively proposing new SEO techniques when market trends shifted and refining based on initial analytics data. We felt like we were working with an actual extension of our internal group rather than with an outside agency.

What was your primary form of communication with Bit Technologies - London?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set Bit Technologies apart was their ability to combine data-informed strategy with emotionally intelligent design. They understood that our story isn't just about meat our story's about the earth, the people we serve, and the world we want to build.

One of those highlights was at the brainstorm session, where we were struggling to get to the emotional "why" of why we do what we do. One of Bit's team came forward and suggested setting the copy in the frame of legacy what kind of world we are creating for the next generation. That observation became one of the pillars of our homepage hero message and really connected with testing.

Are there any areas for improvement or something Bit Technologies - London could have done differently?

If we were going to choose one thing to improve, it would be quicker analytics dashboard training for internal staff. Bit provided us with good reporting functionality, but our marketing staff initially found too much information to navigate. To their credit, Bit scheduled a customized walkthrough, and within a week we were thoroughly at ease using it.

This was a minor hiccup, quickly resolved, and didn’t diminish the overall excellence of the partnership.

BACKGROUND

Please describe your company and position.

I am the CEO&COO of a telecommunications company.

Describe what your company does in a single sentence.

The company is a full service telecommunications company focused on providing Data, Internet, VoIP, Voice, and IT support to businesses throughout the United States and Internationally. At the company, we provide you a single point of contact to the best and most efficient Carriers in the industry for your specific application. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit Technologies - London to accomplish?

• To completely reimagine and redesign our digital platform so it could reflect our core brand identity, communicate our value proposition more effectively, and serve as a hub for lead generation and customer engagement.

SOLUTION

How did you find Bit Technologies - London?

• Online Search
• Referral

Why did you select Bit Technologies - London over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bit Technologies - London were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom interactive website design that artfully blends animation, minteractions, and video storytelling to make our technical services more personal.  Installation of custom contact forms, a client dashboard, and support ticketing integration, SEO optimization, accessibility enhancements, and full mobile responsiveness.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bit Technologies did a remarkable job. Within the initial 60 days after going live, we had tangible, measurable results.
Positive feedback from clients and partners who found the site cleaner, more intuitive, and incredibly professional

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was systematic yet flexible. We had a sole project manager to work with us, sharing weekly updates, live collaboration platforms, and open channels of communication. They respected our timelines and budget constraints even when we introduced mid-project changes. Their responsiveness to urgency especially when we requested last-minute edits was quite impressive.

What was your primary form of communication with Bit Technologies - London?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Bit Technologies doesn't just "create websites." They create digital experiences that connect with your audience on an emotional plane and solve business problems. Their emphasis on brand narrative, and ability to take hard technical services and articulate them in a way that is clear, easy to understand, was something we hadn't experienced with other vendors. Their team truly immersed themselves in what the company is and created that into a visual and interactive experience. 

Are there any areas for improvement or something Bit Technologies - London could have done differently?

There isn't much we would change from our experience. If anything, it would be to have them available more for post-launch strategic marketing planning discussion because after such a successful launch, we wanted even more of their expertise

BACKGROUND

Please describe your company and position.

I am an executive at AccessParks

Describe what your company does in a single sentence.

AccessParks is a provider of outdoor internet that meets Broadband speeds.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit Technologies - London to accomplish?

• We were in an imperative phase of expanding the company at AccessPark. Our initial focus areas were making our web presence cutting-edge, advancing the UX for our customer-confronting portals, and crafting a mobile app that would further enable us to enhance our brand experience — most specifically, with providing a logical,

SOLUTION

How did you find Bit Technologies - London?

• Online Search
• Referral

Why did you select Bit Technologies - London over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bit Technologies - London were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website redesign & UX overhaul: They revamped our entire site, with a focus on speed, navigation, and compelling visual design. They also assisted in polishing our content so that it conveyed technical proficiency in an accessible, engaging manner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The mobile app has been a game changer ,we saw a 40% adoption rate among enterprise clients within the first two months, with overwhelmingly positive feedback.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bit Technologies was outstanding on the management side. They were punctual with all deliverables and provided weekly progress updates. We especially appreciated their responsiveness  whether it was a late-night email or a last-minute feature request, they always made us feel heard and valued.

What was your primary form of communication with Bit Technologies - London?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their design team did not create something mere beautiful; they picked up our essence of a brand and shaped it into a sensation that the customer can resonate. Their match of technical competences and vision creativity is unprecedented.

Are there any areas for improvement or something Bit Technologies - London could have done differently?

None at all. I was satisfied with their services.

BACKGROUND

Please describe your company and position.

I am the Owner of Global Water Intelligence

Describe what your company does in a single sentence.

Global Water Intelligence (GWI) is the unchallenged leader in high-value business information for the water industry. Its magazine is published monthly, in print and online, and is widely read by executives and managers at all levels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit Technologies - London to accomplish?
We worked with Bit Technologies to make GWI’s website modern and responsive to better reflect our reputation as a global leader in water industry intelligence. As far as speed goes, our goals were to keep things fast, make the site mobile friendly, improve user experience, get a good CMS in place for the editorial team.

SOLUTION

How did you find Bit Technologies - London?

• Online Search
• Referral

Why did you select Bit Technologies - London over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bit Technologies - London were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed the service of bit technologies to help us develop a website and they really outdid themself

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bit Technologies took care of a full website overhaul starting with discovery workshops to better understand our audience and needs. It was a beautiful responsive site, custom CMS built in, powerful search, and subscriber dashboards. They worked on a challenging data migration, maintained our SEO rankings and tied the website to our CRM/marketing applications. Their staff did site optimization, improved security, and conducted extensive testing and training before launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bit Technologies was responsive to our needs, accurate on time, and adaptable to our requirements. They used agile methodology, kept us informed weekly, and responded to last-minute requests in a timely manner.

What was your primary form of communication with Bit Technologies - London?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise, both technically and in terms of our business goals, really impressed us. They came up with interesting stuff, like a trending topics module, that made the site unique.

Are there any areas for improvement or something Bit Technologies - London could have done differently?

None at all. Kudos to them, they did well.

BACKGROUND

Please describe your company and position.

I am the CMO of a social network platform.

Describe what your company does in a single sentence.

Our company is a decentralized members-only Social Network platform that connects and empowers like minded Humans and AI with a global mindset. Our network is world's first and only Advertisement Free and Organic Social Data platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit Technologies - London to accomplish?

• We hired Bit Technologies to help us develop a secure, decentralized, members-only social platform that would connect humans and AI, provide an ad-free experience, and allow seamless user interaction, profile management, and onboarding of new members.

SOLUTION

How did you find Bit Technologies - London?

• Online Search
• Referral

Why did you select Bit Technologies - London over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bit Technologies - London were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bit Technologies handled the full website development process, including front-end and back-end design, integration of decentralized features, creation of a user-friendly dashboard, secure login systems, profile management tools, and scalability planning. They also provided ongoing technical support, thorough testing, and optimization to ensure the platform met our unique needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a significant increase in user engagement, a smooth onboarding process, improved platform stability, and zero major technical issues post-launch. The site’s performance exceeded expectations, and feedback from our members has been overwhelmingly positive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was outstanding, they consistently delivered milestones on or ahead of schedule, communicated clearly, and were highly responsive to our questions, feedback, and changing requirements.

What was your primary form of communication with Bit Technologies - London?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their deep understanding of decentralized platforms, commitment to privacy and security, and their ability to translate a complex vision into a smooth, functional, and beautiful user experience.

Are there any areas for improvement or something Bit Technologies - London could have done differently?

Their service is impeccable, nothing to improve on

BACKGROUND

Please describe your company and position.

I am the CEO of Bluejay Therapeutics.

Describe what your company does in a single sentence.

Bluejay Therapeutics is a private biopharmaceutical company focused on the development of cures for infectious diseases.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit Technologies - London to accomplish?

• As Bluejay Therapeutics set out to develop groundbreaking cures for infectious diseases, we understood there was an urgent need to take to the next level how we communicated our story to the world. Our science is very technical, and yet we wanted to make that technicality more human and to connect emotionally with our stakeholders investors, partners, patients, and the scientific community at large.

SOLUTION

How did you find Bit Technologies - London?

• Online Search
• Referral

Why did you select Bit Technologies - London over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bit Technologies - London were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the very first meeting with Bit Technologies, it was clear that they understood our vision and could deliver both on the creative and technical fronts.
One of the highlights was the interactive "Pipeline Explorer" an interactive module allowing visitors to explore our clinical pipeline through a visual, story-driven interface. Bit Technologies worked closely with our in-house scientists and communications team to ensure the science was accurate but presented in a way that was accessible to a non-technical audience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The transformation has been nothing short of phenomenal.Bit Technologies continually delivered ahead of schedule. Their project management was tight, transparent, and collaborative. Weekly check-ins, real-time progress updates, and proactive problem-solving were the norm not the exception. They treated our business like their own.

We were also struck by how they listened. At one point, we were concerned that our clinical messaging would be too esoteric for non-scientists. Their team returned within a week with three new interactive concepts, one of which is now a flagship feature on our site. Their ability to translate feedback into elegant, effective solutions was something we'd never experienced before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The most compelling quality of Bit Technologies was their commitment to storytelling with heart. They did not just build a website; they built a digital experience that moves people to care about the science behind our mission.

They're experts in that rare combination of design empathy, technical expertise, and brand sensibility. Every interaction with their team was inspired, strategic, and thoughtful. It was clear they'd done their homework not just on our industry, but on us as a company.

What was your primary form of communication with Bit Technologies - London?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

If we were to quote any point of improvement, it would be solely in the context of providing more options for user analytics dashboards post-launch something that we've already discussed and which they've committed to including in the next phase. But truly, that's a minor note on an otherwise outstanding partnership.

Are there any areas for improvement or something Bit Technologies - London could have done differently?

Nothing really, they did well

BACKGROUND

Please describe your company and position.

I am the CEO of PATHFINDER StatArb

Describe what your company does in a single sentence.

We are a quantitative investment management firm that uses scientific and engineering principles to run a proprietary, low-volatility, beta-neutral statistical arbitrage strategy via separately managed accounts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit Technologies - London to accomplish?

• We commissioned Bit Technologies with a very particular objective in mind: to build a secure, data-driven, and professional web presence that articulates our advanced investment strategy to discerning clients while offering functionality such as real-time performance tracking, research publishing functionality, and secure client account management. As a quantitative investment management firm with experience in a proprietary, beta-neutral statistical arbitrage strategy, it was imperative that we had a web development partner who could understand the nuances of finance and technology. We were struggling with an outdated and rigid site that was unable to cope with the level of transparency, interactivity, and professionalism our clients and brand demand. We needed not just a website, but a dynamic online hub that would be able to mirror the precision and creativity we bring to financial markets.

SOLUTION

How did you find Bit Technologies - London?

• Online Search
• Referral

Why did you select Bit Technologies - London over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Bit Technologies - London were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We commissioned Bit Technologies with a very particular objective in mind: to build a secure, data-driven, and professional web presence that articulates our advanced investment strategy to discerning clients while offering functionality such as real-time performance tracking, research publishing functionality, and secure client account management. 
As a quantitative investment management firm with experience in a proprietary, beta-neutral statistical arbitrage strategy, it was imperative that we had a web development partner who could understand the nuances of finance and technology. We were struggling with an outdated and rigid site that was unable to cope with the level of transparency, interactivity, and professionalism our clients and brand demand. We needed not just a website, but a dynamic online hub that would be able to mirror the precision and creativity we bring to financial markets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The launch of the new website was a revolutionary step forward for our firm, both in how we present ourselves to prospective investors and in how we serve existing clients. Measurable outcomes included a 60% increase in client onboarding efficiency within the first three months, a noticeable decrease in client support tickets due to the simplicity and transparency of information on the website, and an amazing boost in investor confidence due to the open, real-time dashboard.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bit Technologies project management was superb—they delivered every phase of the project on or ahead of schedule, offered constant communication via a single project manager, and accommodated scope changes or compliance remarks as needed.

What was your primary form of communication with Bit Technologies - London?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The thing that impressed us the most about Bit Technologies was their ability to bridge the gap between finance and technology—they didn't just code, they got into the guts of our business, asked intelligent questions about our algorithms and investors' needs, and advised proactively on solutions we hadn't even considered. Their work ethic, attention to detail, and ability to simplify the complicated were exceptional.

Are there any areas for improvement or something Bit Technologies - London could have done differently?

If there was any area for improvement, it would be to make their financial domain support resources even broader since occasionally we did have to clarify niche industry terminology. That said, they were always eager to learn, quick to adapt, and extremely responsive. Overall, Bit Technologies proved to be not just a service provider, but a good partner in our digital transformation—and one we are keen on continuing with for future enhancements.

BACKGROUND

Please describe your company and position.

I am the CEO & Designer of Joah Brown

Describe what your company does in a single sentence.

We are firm believers that clothes are meant to be comfortable and soft, that rebelling against classic femininity is beautiful, and that one outfit should be able to transition with you from morning to night.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit Technologies - London to accomplish?

• we turned to Bit Technologies. Our primary goal was to elevate our website's design and user experience to the next level so that it would not only feel intuitive and seamless but also express the softness, strength, and versatility that are the heart of Joah Brown.

SOLUTION

How did you find Bit Technologies - London?

• Online Search
• Referral

Why did you select Bit Technologies - London over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bit Technologies - London were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bit Technologies approached our project with a level of thoughtfulness and creativity that impressed us immediately. The scope of their work involved a full UX/UI redesign of our e-commerce website, custom animations, product storytelling modules, and mobile responsiveness optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer feedback poured in, praising the "luxurious" quality of the site, calling it "effortless and sexy," using the same terminology we use in our design studio.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At a project management level, Bit Technologies was an absolute delight to work with. They were prompt, communicative, and proactive. Their communication was open and solution-oriented, and they had a tendency to anticipate our requirements before we could even get around to articulating them.

What was your primary form of communication with Bit Technologies - London?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive was their deep emotional intelligence in understanding brand storytelling. Bit Technologies didn't just "get" Brown they immersed themselves. They understood our tone, our textures, our paradoxes. They rendered tech human, and design intimate.

Are there any areas for improvement or something Bit Technologies - London could have done differently?

None at all, I am still absolutely in love with the design

BACKGROUND

Please describe your company and position.

I'm an executive at Straight Up Marketing

Describe what your company does in a single sentence.

We are a marketing agency that helps changemakers, from startups to large companies, scale their impact by creating meaningful marketing strategies and campaigns that foster deep connections with their audiences and deliver real-world results.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit Technologies - London to accomplish?

• We had hired Bit Technologies to take our eCommerce platform up a notch. As a marketing agency working with changemakers, our online presence was do more than just function-that is, engage, convert, and scale without strain. Our main task was to improve website speed and functionalities, integrate some added features into it such as customer behaviors tracking and real-time analytics, making the backend easy to handle for our internal team, and fixing up the user experience just a little further so we can get better conversion from campaigns. We needed someone who could grasp the requirements not just from the tech side of a growing eCommerce business but also from the marketing perspective.

SOLUTION

How did you find Bit Technologies - London?

• Online Search
• Referral

Why did you select Bit Technologies - London over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Bit Technologies - London were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bit Technologies approached our project with a deep understanding of custom software development and brand-aligned digital experiences. Their work covered a complete audit and optimization of our current platform, building a new content management system tailored to how our marketing team works, creating custom features like product bundling and cart recovery, and integrating our CRM and analytics tools to sync smoothly with the eCommerce system. They also developed APIs to connect our internal marketing and logistics workflows, created a real-time activity dashboard for performance tracking, and delivered everything in a structured, collaborative, and fully transparent process. The code was efficient, scalable, and well-documented, and their delivery was always on time, often exceeding expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The improvements were noticeable almost immediately. Our page load speed accelerated by 48%, thereby enjoying some redemption from bounce rates. Average order value increased by 21% given their clever product bundling mechanism. Conversion rate went up from 2.3% to 3.9%, thanks to the smoother checkout process and better UX. Campaign launch time was reduced, and without hiring any technical resource, management can now update the platform on their own, which saved time and removed bottlenecks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was some of the finest we've ever experienced. We had our own personal manager who had things well communicated, gave us weekly updates, and kept everything on course. Even when we had to make some last-minute change requests, they were responsive—many times within the same day and took care and precision in getting them done. The experience was like we were working with an extension of our own team and not an external contractor.

What was your primary form of communication with Bit Technologies - London?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attitude was most striking. Bit Technologies did not simply code—rather, they considered deeply about our business and user needs. They presented us with forward-thinking ideas that demonstrated their understanding of the bigger picture. A case in point was giving customers the ability to "save progress" during painful checkouts, which reduced drop-offs exponentially. Their ability to reconcile technical innovation with strategic thinking was simply impressive, and caused them to behave more like strategic partners than developers.

Are there any areas for improvement or something Bit Technologies - London could have done differently?

The sole minor impediment we faced was when integrating our non-tech team members. Even though their tools were powerful, some of the team members felt a little intimidated at first. But Bit Technologies did not delay and went the extra mile to create personalized video tutorials and walkthroughs to bring everyone up to speed. That extra step proved to be a big bonus and turned a small problem into a good learning experience.