Bit by Bit Computer Consultants is an IT services firm founded in 1987 and headquartered in New York City, with additional offices in Arlington, Texas and Newton, Massachusetts. The company delivers managed IT services, custom software development, and cybersecurity to organizations in and around the Tri-State, Boston and Dallas areas.
They work with a roughly even split of midmarket and small-business clients, with particular concentration in financial services, legal, and non-profit sectors. Engagements start at $5,000 and range from ongoing managed services and help desk support to cloud migrations and full infrastructure overhauls.
Working With Bit by Bit Computer Consultants
4.9-star average across 53 verified Clutch reviews, with strong category marks for quality, cost, and willingness to refer.
Clients consistently praise responsiveness and proactive problem prevention; one university client reported callbacks within 10 minutes on critical tickets.
A non-profit library credited the team with raising annual cybersecurity assessment scores following a full move from on-premise servers to the cloud.
Long-term relationships are a recurring theme, with several reviewers describing multi-year engagements, some spanning a decade.
Core Services
IT Managed Services: 24/7 help desk, disaster recovery, managed hosting, security, and ongoing infrastructure support
IT Managed ServicesCybersecurityHelp deskSecurityOther IT managed services
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
$150 - $199
/hr
Rating for cost
4.8
/5
What Clients Have Said
Bit by Bit Computer Consultants offers competitive pricing for IT services, with clients reporting investments ranging from $10,000 to over $1 million annually. Clients appreciate the value for cost, particularly their responsiveness and proactive support, which often exceeds expectations.
While generally praised for their communication, some clients suggest that Bit by Bit Computer Consultants could improve their technician's communication skills, ensuring all team members convey information effectively.
Strong Communication Skills
Clients highlight Bit by Bit Computer Consultants' effective communication skills, noting their ability to explain technical concepts clearly and maintain open lines of communication throughout the engagement.
Commitment to Customer Satisfaction
Bit by Bit Computer Consultants is commended for their commitment to customer satisfaction, consistently going above and beyond to ensure client needs are met and expectations are exceeded.
Personalized Client Engagement
Bit by Bit Computer Consultants is praised for their personalized approach to client engagement. Their team takes the time to understand each client's unique needs, providing tailored solutions and fostering strong, collaborative relationships.
Comprehensive IT Solutions
Bit by Bit Computer Consultants offers a wide range of IT services, from managed IT and cybersecurity to cloud migrations and hardware installations. Clients appreciate their ability to handle diverse IT needs under one roof.
Engagement in Client Success
Clients commend Bit by Bit Computer Consultants for their active engagement in ensuring client success, taking a vested interest in their clients' business outcomes and providing strategic IT guidance.
Cloud Server MigrationManaged Software Application & SolutionsHardwareHelp deskManaged Hosting ServicesOther IT managed servicesTelecom
$200,000 to $999,999
Jan. 2010 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team is always available—even in the middle of the night—to provide solutions."
Oct 18, 2018
CFO, Home Materials Company
Anonymous
Verified
Other industries
New York, United States
11-50 Employees
Phone Interview
Verified
Bit by Bit Computer Consultants provides IT managed services. Services include support for software, telecommunications, and cloud-based server hosting.
The team manages each issue in an efficient and cost-effective manner. They’ve increased productivity and decreased downtime. Bit by Bit Computer Consultants provides responsive service via one knowledgeable point of contact.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I am the CFO of a home materials company. We are a wholesaler and distributor.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Bit by Bit Computer Consultants?
We had an in-house resource and another vendor managing our IT services. We hired Bit by Bit Computer Consultants to take over those responsibilities.
SOLUTION
What was the scope of their involvement?
The team provides a range of IT managed services including phone and internet. They’ve set up servers and new employees’ computers. The team also migrated content to the cloud. Bit by Bit Computer Consultants has a help desk and provides support for software, navigation, and cloud-based access issues.
What is the team composition?
We have one point of contact.
How did you come to work with Bit by Bit Computer Consultants?
Another company referred them.
How much have you invested in them?
We spend around $100,000 per year.
What is the status of this engagement?
We began working with them in 2010 and the partnership is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Bit by Bit Computer Consultants handles every issue we have in a cost-effective manner. The team has increased our efficiency; our systems now experience less downtime.
How did Bit by Bit Computer Consultants perform from a project management standpoint?
The team is responsive. We communicate via email or phone depending on the issue’s urgency.
What did you find most impressive about them?
The team is always available—even in the middle of the night—to provide solutions.
Are there any areas they could improve?
No, they do a great job.
Do you have any advice for potential customers?
Have one main point of contact to increase efficiency. Our dedicated resource is a helpful timesaver.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Upgrade and Support for Law Firm
IT Managed Services
$10,000 to $49,999
Apr. 2013 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We felt confident that they knew their stuff and would take care of us, and our gut instinct turned out to be right."
Sep 25, 2018
Partner, The Yacker Glatt Law Firm
Jay Yacker
Verified
Legal
Jersey City, New Jersey
11-50 Employees
Online Review
Verified
Bit by Bit revamped several systems after a comprehensive IT audit. They empowered users to access recent file revisions remotely and introduced a hybrid-cloud structure. They now act as ongoing IT support.
With Bit by Bit, downtime is minimal and clients receive a greater proportion of staff resources. Bit by Bit identifies the underlying cause of an issue and does everything in their power to prevent issues from recurring once solved. They are highly responsive and excel at self-improvement.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I’m a partner at The Yacker Glatt Law Firm. We specialize in civil litigation, real estate, criminal law, and personal injury.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Bit by Bit Computer Consultants?
We needed IT experts to take over the management of our system from our own staff, whose time was being taken away from their primary focus.
What were your goals for this project?
We wanted our staff to be completely focused on our clients and to have our IT issues resolved quickly—for the long-term—when they cropped up. We’d had enough headaches and wanted to address the root cause of our IT problems, which would help us satisfy our clients and, therefore, allow our firm to grow through referrals.
SOLUTION
How did you select this vendor?
I and the other partners asked our peers for IT company recommendations. We screened three firms over the phone and interviewed the two finalists. We learned that Bit by Bit was the right fit for us when they asked a lot of questions quickly about our current infrastructure and business needs.
Describe the project in detail.
They came into our office, did a full IT assessment, and provided us with a scope of work—it detailed several systems we needed to upgrade—which we reviewed and then approved. We wanted our lawyers and staff to have access to a file’s latest version, whether they were in the courtroom or in the office, which they accomplished through a hybrid-cloud configuration (mix of private and public cloud services). They now provide ongoing support.
What was the team composition?
We have an account manager, a technical manager, and a team of help-desk resources to call into.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Though we made a significant initial investment, it was well worthwhile, as our systems are running smoothly. Our downtime is extremely limited and our staff is focused on our clients’ needs. We used to have some IT issue almost daily, and now it's more like once a week—and they get resolved very quickly.
How effective was the workflow between your team and theirs?
We usually call in when we have a problem and it either gets addressed on the spot or someone will get back to us quickly to work towards a resolution. We can log into their system and look at our own tickets and documentation, but we haven’t had to do so yet.
What did you find most impressive about this company?
We felt confident that they knew their stuff and would take care of us, and our gut instinct turned out to be right. They solve a problem’s root cause so it doesn’t become an issue again, and they constantly reflect on their own performance, conducting quarterly business reviews with us and discussing our future plans and growth goals so as to proactively address our IT needs.
Are there any areas for improvement?
I'd struggle mightily to find something.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"They were top-notch."
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"It was very reasonable."
Willing to Refer
5.0
NPS
"We're happy to pass them on to others.
Managed IT Services & Cybersecurity for Waste Disposal Co
CybersecurityIT Managed Services
SecureAuthCloud SecurityCybersecurity ConsultingDark Web MonitoringHelp deskNetwork SecurityVulnerability Management
Confidential
Jan. 2023 - Jan. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We were happy across the board."
Jan 10, 2025
Environmental Services Rep, Clean Water of New York
Nicholas Duca
Verified
Other industries
Staten Island, New York
11-50 Employees
Online Review
Verified
Bit by Bit Computer Consultants provided managed IT services, cybersecurity, and work environment management for a waste disposal facility. The team migrated the client's cloud environment to Microsoft Azure.
Thanks to Bit by Bit Computer Consultants' efforts, the client's cloud environment was reliable and efficient. The team addressed any minor issues promptly and managed tasks in a timely manner. Moreover, they were professional, excellent communicators, and quick to provide concise explanations.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Environmental Services Representative of Clean Water of New York
Describe what your company does in a single sentence.
We are a non-hazardous waste disposal facility and a barge/tug boat cleaning service
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Bit by Bit Computer Consultants to accomplish?
Managed Services Provider
Cyber Security
Work Environment management
SOLUTION
How did you find Bit by Bit Computer Consultants?
Referral
Why did you select Bit by Bit Computer Consultants over others?
Referred to me
Company values aligned
How many teammates from Bit by Bit Computer Consultants were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Delivered security software and hardware while migrating our cloud environment to Microsoft Azure
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Environment is reliable and efficent. Any minor problem is dealt with right away.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything is handled in a timely manor while being, professional and efficient.
What was your primary form of communication with Bit by Bit Computer Consultants?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Excellent communicators, and clear / concise explanations of the processes with expertise and a strong working knowledge of all systems
Are there any areas for improvement or something Bit by Bit Computer Consultants could have done differently?
We were happy across the board.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Civil Litigation Services Company
CybersecurityIT Managed Services
Confidential
May 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are always incredibly responsive, professional, knowledgeable, and attentive."
Jul 28, 2023
Senior Paralegal & Office Manager, James W. Kennedy PLLC
John Kennedy
Legal
Manhattan, New York
1-10 Employees
Online Review
Bit by Bit Computer Consultants provides managed IT services for a civil litigation services company. The team has led the client's migration to Microsoft Azure and provides ongoing IT support.
Bit by Bit Computer Consultants' Microsoft Azure migration successfully solved the client's need for remote work capabilities. The team leads responsive and attentive project management and communicates effectively through various channels. Their teammates and work culture also stand out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Paralegal/Office Manager of James W. Kennedy PLLC
Describe what your company does in a single sentence.
Complex civil litigation services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Bit by Bit Computer Consultants to accomplish?
Full IT support
SOLUTION
How did you find Bit by Bit Computer Consultants?
Referral
Why did you select Bit by Bit Computer Consultants over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Bit by Bit Computer Consultants were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Ongoing managed services and migration to Microsoft Azure.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Successful migration to Azure, particularly given the need for remote work capabilities.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Bit by Bit communicated effectively and clearly throughout every step of our migration and throughout our ongoing support. They are always incredibly responsive, professional, knowledgeable, and attentive.
What was your primary form of communication with Bit by Bit Computer Consultants?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The culture and people at BBB matched our firm's sensibilities and has made working with them a pleasure throughout our relationship
Are there any areas for improvement or something Bit by Bit Computer Consultants could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Jewelry Designer
IT Managed Services
$50,000 to $199,999
Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I am impressed with their effective communication and deep IT knowledge."
Jan 19, 2022
VP Finance, Jewelry Designer
Frank Trent
Verified
Other industries
New York City, New York
11-50 Employees
Online Review
Verified
Bit by Bit Computer Consultants is working as an IT consulting partner for a jewelry designer. Their responsibilities include providing IT support and managing the client's network, hardware, and software.
Bit by Bit Computer Consultants has proven themselves to be a reliable, timely, and technically proficient IT partner. They've established collaborative workflow between teams by responding quickly to issues and concerns and providing innovative, top-notch solutions for the client's needs.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the VP of Finance for a jewelry designer wholesaler
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Bit by Bit Computer Consultants?
Our full time IT Director had left our employment and we decided to go with an outside group. We have been with them for 6 years now
SOLUTION
How did you select this vendor and what were the deciding factors?
They were recommended by a colleague
Describe the project in detail and walk through the stages of the project.
Bit X Bit would be responsible for all IT at our company. From servers to smart phones
How many resources from the vendor's team worked with you, and what were their positions?
We have worked from owner Rob to almost every technician they employ
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We have been with them for 6 years now and they have proven to be reliable, timely and extremely knowledgeable on all subjects from servers, desktop computers, IT phones, iPhones and all types of software. Just to name a few
How effective was the workflow between your team and theirs?
Extremely effective. we have used Bit X Bit for special projects as well. For example: We redesigned the studio where we are located. Bit X Bit did all the new phone and IT wiring plus wired a temporary space in record time
What did you find most impressive or unique about this company?
I am impressed with their effective communication and deep IT knowledge. They have a top notch staff
Are there any areas for improvement or something they could have done differently?
They have yet to disappoint me. I cannot recommend improvement at this time
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 51-55 of
55 Reviews
Our Story
We are Bit by Bit, a 37+ year, family‑owned IT firm born in NYC in 1987. Our seasoned team—engineers, managed‑services leaders, sales and finance—delivers secure, business‑focused IT: managed services, cloud, cybersecurity, unified communications, app development and staffing. With ESAT‑SOC2, strong vendor certifications, 98% client retention and avg. employee tenure ~7 years, we emphasize reliability, empathy, prevention-first support and long-term partnerships.
What Sets Us Apart
37+ Years of Operating Under the Same Leadership
You get the benefit of steady leadership, reliable processes, and a team that’s solved nearly every IT challenge imaginable.
ESAT- SOC2 Designation
You’ll know your data will always be protected according to industry best practices and highest security standards.
98% Client Retention Rate
You’ll feel at ease knowing your operations keep moving with an IT partner who’s shown they can keep things running.
Premier Verified means Clutch independently confirmed Bit by Bit Computer Consultants is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 54 verified client reviews averaging 4.9 stars.
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