Bit by Bit Computer Consultants

BACKGROUND

Introduce your business and what you do there.

I’m the design and IT manager at Benhar Office Interiors, an interior design company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

Bit by Bit Computer Consultants provides us with managed IT services.

SOLUTION

What was the scope of their involvement?

Bit by Bit Computer Consultants provides onsite and offsite managed IT services including support, implementation, networking, and future growth. In addition, the team has installed servers and switches for us. They bid everything out for the best price, present our team with 2-3 quotes, and then execute on our decision.

What is the team composition?

Bit by Bit Computer Consultants has a variety of people helping with our project including the owner.  

How did you come to work with Bit by Bit Computer Consultants?

Our owner knows the owner of Bit by Bit Computer Consultants through a networking group.

How much have you invested with them?

The project cost over $100,000.

What is the status of this engagement?

We started working together in January 2023 and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Bit by Bit Computer Consultants has made our company more efficient. The team gets the job done.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

Bit by Bit Computer Consultants is very responsive through a very clear and detailed ticketing system that they use.

What did you find most impressive about them?

I'm impressed by how the team is always available.

Are there any areas they could improve?

The technicians’ communication skills could be improved a little.

Do you have any advice for potential customers?

Collaborate closely with the team from the start of the project.

BACKGROUND

Introduce your business and what you do there.

I’m the systems administrator at a third-party administration firm. We manage our clients’ medical, dental, and pension annuity benefits. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

Bit by Bit supports our infrastructure, and all our servers are hosted in their data center. 

SOLUTION

What was the scope of their involvement?

We had a discovery call so Bit by Bit could know more about our infrastructure and servers alongside what we did as a company. At that time, they told us that we had to move servers because they were moving their data center. This coincided with our need to improve the infrastructure of our data center. 

I told them to give me options that I could present to our higher-ups, and they gave me three of them. Then, we jumped on a call and hashed out the pros and cons of those options. We also discussed each option's hidden costs and what we might incur later. From there, they presented us with an infrastructure where they could easily support us and provide resiliency, reliability, and scalability. 

At present, they provide consulting services for us around our projects. I tell them what I’m trying to do and ask them if it’s good based on their experience as a managed service provider and in relation to their clients with the same issues. 

Meanwhile, our software and hardware are either purchased by our team or leased with the help of Bit by Bit. Moreover, the team does both on- and offsite services. If I see issues with the network in our office, I can create a ticket. I can then have a remote session with them. That way, they can see what I’m seeing and figure out what’s causing the problem.

What is the team composition?

I mainly interface with Jim (CIO). Meanwhile, my other points of contact depend on the issues I’m facing. When I send an email about an issue through their support system, I get routed to a tier one, tier two, or tier three teammate. Most of the time, I interface with a tier two or tier three person. For some issues, a higher-level teammate takes over to see what’s going on.

Moreover, I’m able to reach Michael (Social Network Engineer) for certain issues after hours. He’s helped me work on our on-premise server and Microsoft 365. 

How did you come to work with Bit by Bit Computer Consultants?

The president of our company knew Bit by Bit’s president. We engaged them to do backups for us. At that time, another company handled our infrastructure and support needs. However, we eventually moved those tasks to Bit by Bit. 

How much have you invested with them?

We’ve invested around $50,000–$100,000. 

What is the status of this engagement?

We’ve been a client of Bit by Bit since September 2012, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our updated infrastructure has been working for 3–4 years, and Bit by Bit has helped us migrate older servers to newer ones. We’re able to work with them on a 5–10-year timeline for our servers and infrastructure. Moreover, we’ve referred them to other clients with certain IT needs. 

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They’ve been great at managing projects and meeting deadlines. Most of our projects have always been planned out, and both teams try to minimize the number of projects with hard deadlines. 

Some projects have mini-projects that must be completed before the bigger project can proceed. Sometimes, Bit by Bit has mini-projects of their own, or I’m relying on a third party to finish something before we can complete everything else. As a result, most of our projects are pre-planned without hard dates. 

In terms of tools, Bit by Bit has a ticketing system. I can submit a ticket or talk to them via phone or Teams. If the issue requires them to be more involved, I tell them to put in a ticket so we can track the problem. On our side, we use Jira. 

What did you find most impressive about them?

I’m impressed with their expertise and the breadth of their knowledge — I can ask them about almost anything related to IT or our infrastructure. They’re quick to point me in the right direction and always understand what I’m trying to do. 

Other teams will simply do what the client wants to do. Bit by Bit does that, but they always warn me about the potential results of our actions. They tell me if something I want to do might complicate things or delay our project. In other words, they’re more than happy to do what I want them to, but we always have conversations on how best to do it. It’s not just about what’s easier for them or me; it’s about what’s easier for both of our teams. I also understand that they can’t just drop everything at a moment’s notice just to take a look at a ticket from me. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

You have to go into the relationship with an open mind. There are things you want as a customer, and then there are things that a vendor like Bit by Bit wants — you have to meet in the middle. Vendors won’t give you 100% of their resources for things that shouldn’t require that; remember that no company is ever going to stop what they’re doing for one client.

Moreover, you might be experiencing pressure from your internal team, but relaying that pressure to your vendor doesn’t help anyone. Instead of doing that, work with the vendor to figure out what’s wrong and look at the problem methodically. Don’t jump to conclusions, and remember that it’s not a blame game or anything like that. Just keep an open mind and be patient. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Ovando, a design and production company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

We needed IT support.

SOLUTION

What was the scope of their involvement?

Bit by Bit Computer Consultants provides us with IT and iCloud support. They help us with buying and setting up computers and daily maintenance. The team also purchases and installs software and hardware and provides on-site and remote services. 

What is the team composition? 

The team composition depends on our needs. We’ve worked with 5–6 IT support teammates from Bit by Bit Computer Consultants.

How did you come to work with Bit by Bit Computer Consultants?

I met Bit by Bit Computer Consultants’ owner at a networking event, interviewed the team, and chose them for this project. 

How much have you invested with them?

We’ve spent $75,000.

What is the status of this engagement?

We started working together in June 2015, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Bit by Bit Computer Consultants is very good; they’re reliable, knowledgeable, professional, and always available when we call them. Moreover, they know how to fix anything we need — they log on to our computers remotely and fix them. 

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They always meet deadlines. We communicate via email, and they use Splashtop SOS to log onto our computers remotely. When we have an urgent issue, we call them.

What did you find most impressive about them?

I’m impressed with Bit by Bit Computer Consultants’ promptness and efficiency in fixing problems — they’re amazing.

Are there any areas they could improve?

There’s nothing I’d have them improve.

Do you have any advice for potential customers?

Communicate your needs and expectations clearly with Bit by Bit Computer Consultants. 

BACKGROUND

Introduce your business and what you do there.

I’m the business operations coordinator for a pharmaceutical company. We focus on the discovery, development, and commercialization of small-molecule protease inhibitors as new treatments for diseases with significant unmet needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

We needed an IT provider.

SOLUTION

What was the scope of their involvement?

We contact Bit by Bit on an on-need basis to provide IT support for our office. They’ve installed software and hardware. Initially, we gave them a statement of work with a list of the things we needed. Recently, we built an office in another city, and they helped us to install the equipment and ensure everything was set up appropriately.

What is the team composition?

We work with a few teammates on various projects; they’re 5–6 in total.

How did you come to work with Bit by Bit Computer Consultants?

We searched online for managed service providers (MSPs) and interviewed a few options. We got proposals from 3–4 MSPs, but Bit by Bit stood out for many reasons. Overall, we appreciated their communication and their proposal, which was very clear on the expectations. They were just highly professional.

How much have you invested with them?

We pay $5,000 a month.

What is the status of this engagement?

We started working with them in December 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their availability is vital to us because we need them 24/7. Therefore, their impact has been positive because they’re available whenever we need help. They also have a quick turnaround time. Moreover, we have another company in the UK, and we’d wish we could have Bit by Bit Computer Consultants; it’d make our workflow much better because they’re a perfect match.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

We don’t have anything negative to say about their project management. We’re happy with the budget; they go above and beyond to adjust to our needs. We communicate through email, Zoom, or Microsoft Teams.

What did you find most impressive about them?

They know what they’re doing, and the team is prompt and well-organized.

Are there any areas they could improve?

Nobody’s perfect, but we’ve got what we need. The only thing I wish they had would be a training department to help us. However, that’s not a part of their service.

Do you have any advice for potential customers?

Whatever your needs are, be clear on your expectations and figure out if they match with what Bit by Bit can offer. If they can’t provide that, they’ll let you know.

BACKGROUND

Introduce your business and what you do there.

I’m an analyst at a fitness company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

We needed IT consulting services to help manage our IT infrastructure in the US, so we engaged Bit by Bit.

SOLUTION

What was the scope of their involvement?

Bit by Bit has provided us with many IT consulting services. They’ve been responsible for overseeing and monitoring our technical infrastructure. Additionally, they’ve transported hardware to help set up our New York office and have been maintaining our network connectivity. 

What is the team composition?

We’ve mostly worked through a managed service provider (MSP), but we’ve interacted directly with Chet (Senior Account Executive) and a few network engineers and technicians.

How did you come to work with Bit by Bit Computer Consultants?

We found Bit by Bit on Google while searching for local IT consulting companies. We were impressed by their tenure and Microsoft Gold certification, and after reading their reviews on Clutch, we decided to move forward. 

What is the status of this engagement?

We began working with Bit by Bit in June 2022, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Bit by Bit has provided us exceptional IT consulting services, and we’ve been happy with the partnership. We had to make miracles happen to get our New York office up and running, and Bit by Bit was immensely helpful during the process. Even though we gave them short notice, they jumped in and helped us move mountains to set up our office equipment. 

How did Bit by Bit Computer Consultants perform from a project management standpoint?

Bit by Bit has been on top of things from the beginning. They’ve been proactive about gathering quotes from vendors and surveying the office floor to provide accurate time estimates. They’ve consistently provided timely, thorough project assessments and been transparent in their pricing.

Bit by Bit has dedicated a very calm yet responsive team to our project, which we’ve appreciated. Whenever we’ve experienced delays with networking equipment or other things, they’ve communicated upfront and helped us find a solution. Chet has been very responsive throughout the project and has promptly addressed any questions or concerns. We’ve primarily communicated via email and phone.

What did you find most impressive about them?

We’ve been most impressed with the team’s prompt response time and networking expertise. Bit by Bit has significant tenure, which has shined through in their quality of work and impressed our executives. 

Are there any areas they could improve?

I have nothing Bit by Bit could improve on.

BACKGROUND

Introduce your business and what you do there.

I work for a chamber of commerce of a city as a VP of marketing communications. We advocate for the business community in our area to grow and amplify their voices regarding state and local governmental issues. We’ve also created a workforce pipeline and work to grow economic development in our city.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

Our main challenge is that we are small staff that does the work of a very large organization. We live in one of the 50 largest cities in the country, and our job is to cultivate our business community, so we needed to bring in an IT company to provide managed services to help us do great things for our city.

SOLUTION

What was the scope of their involvement?

From the get-go, we knew that our system desperately needed to be updated, so Bit by Bit moved us to a cloud-based server. They’ve also made recommendations to about our technology, including our laptops, which helped mobilize our staff during the pandemic and ensured everyone had what they needed to work from home. If we run into any issues, they’re very swift to respond to us.

Even if an issue we’re having isn’t necessarily within the scope, they’re always happy to step in. For example, one of the projectors in our conference room went out, but they ordered a new one and got it installed for us. They took care of this in a very efficient manner. We appreciate that they work both on- and off-site. They also run a ticketing system for us.

What is the team composition?

We work with a variety of people, including a contract manager that does a great job of checking in with us. There’s another resource who oversees our projects: adding new software, changing systems, and more.

How did you come to work with Bit by Bit Computer Consultants?

We’re very thankful that they’re a member of our organization. We sent out an RFP to all our members, and after conducting interviews and discovery meetings with 14 companies, we decided Bit by Bit was the best option.

How much have you invested with them?

The cost is around $25,000 at this point.

What is the status of this engagement?

We’ve been working together since July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have quantifiable metrics, but our staff can now work much more efficiently thanks to Bit by Bit’s work. Thanks to their ticketing system, we can connect with them individually.

They’ve made it much easier to manage our problems. We know that when we reach out to Bit by Bit, we’re going to get an efficient solution. Additionally, they take our issues personally and understand that we need to move past them as quickly as possible.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They aren’t just here to take our money, but they genuinely care about our business and making our business more effective. We communicate over email.

What did you find most impressive about them?

They will take your business seriously; Bit by Bit understands that, no matter the size of your business, your purpose is important. They do their very best to make sure you succeed. If there’s an issue, they step in immediately.

Are there any areas they could improve?

No, I think they’ve done a great job. If I had to pick something to say, however, I would say that it’s difficult to manage people who are very busy. A good idea would be to follow up with them consistently.

Do you have any advice for potential customers?

It’s the right decision to work with Bit by Bit. It’s always good to work with the vendor that you feel connects the most with your business. Time and time again, Bit by Bit has connected with us and shown that they care about what we do.

BACKGROUND

Introduce your business and what you do there.

I’m the litigation support associate and paralegal at a boutique law firm that handles civil litigation cases. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

For about eight years, we were using an outsourced IT team, but we weren’t happy with them. As a result, we hired Bit by Bit.

SOLUTION

What was the scope of their involvement?

Bit by Bit has taken over the management of our in-house server. They’ve also consulted with us and implemented a new cloud-based system for us so that we don’t have to use a physical server. The team has handled some of our big projects, such as moving our files into the cloud and managing all of our software tools. 

Throughout all of this, they provide technical support for any computer issues that arise. If our employees have any computer issues, we call Bit by Bit and they resolve the issue. If we want to buy a computer, they purchase and deliver it to us. On top of that, they’ve implemented cybersecurity measures for us; their resources have set up two-factor authentication for some of our work and VPN servers. 

What is the team composition?

I work closely with Dara (Senior Account Executive). She keeps tabs on our tech needs on an ongoing basis; she monitors their ticketing system to ensure that their resources are attending to our technical needs. Apart from her, we usually work with 3–4 technicians — these people troubleshoot the problems we have when we open a ticket. 

For our cloud migration effort, we deal with Alexis (Senior Systems Engineer). He’s built a custom Microsoft server for us and has trained us on how to access and use that server. Our team has also collaborated with Melanie (IT Helpdesk Manager). 

How did you come to work with Bit by Bit Computer Consultants?

I found Bit by Bit through Google. 

How much have you invested with them?

We’ve spent around $50,000. 

What is the status of this engagement?

We started working together in January 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had far fewer technical issues; our emails used to go down at least once a month. Since Bit by Bit took over, our email has only gone down once in two years. Overall, we’re 100% satisfied with their work, and Bit by Bit has exceeded our expectations.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

Their project management skills are excellent. They’ve exceeded expectations in terms of not just meeting deadlines but also delivering ahead of schedule. In terms of budgeting, the team is excellent at managing our budgetary expectations. In fact, the engagement is costing us less money than we’ve anticipated. 

To communicate, we mainly use a ticketing system, which is generated by email. In general, we reach out to our account manager via phone calls. 

What did you find most impressive about them?

Bit by Bit explains what needs to be done and why we need it in a way that’s easy to understand for people that don’t have the technical vocabulary or expertise. On top of that, they can adapt to the changes we need to make. 

For instance, during the COVID-19 pandemic, we’ve had to change the way we work. Bit by Bit has laid out options for us and executed them. 

Are there any areas they could improve?

In general, I’m not a fan of ticketing systems. We never know when we’ll get any action on our tickets. This hasn’t been a problem with Bit by Bit since they’re responsive and fast, but there’s probably a better way to handle our tech support issues. 

Do you have any advice for potential customers?

I recommend Bit by Bit — don’t hesitate to engage and work with them.

BACKGROUND

Introduce your business and what you do there.

I’m the deputy director of the National Academy of Design, a nonprofit arts organization. We conduct programs and exhibitions, and we serve a membership of artists and architects. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

The IT company we were working with was not up to par. They couldn’t respond on time to any of our issues and even overcharged us. As such, we were looking for a new IT provider. 

SOLUTION

What was the scope of their involvement?

Bit by Bit is our IT services provider. They monitor our computer and server equipment, ensure that we have the appropriate security, and offer all kinds of support on a day-to-day basis. Most of their tasks are conducted virtually, but they also schedule on-site visits when necessary. 

What is the team composition?

I’ve worked with a sales rep, a helpdesk manager, and about six tech resources. 

How did you come to work with Bit by Bit Computer Consultants?

I worked with them in my previous company. I was familiar with their work and trusted their team — I knew they could do the job. 

How much have you invested with them?

We’ve spent between $10,000–$11,000 so far.

What is the status of this engagement?

We’ve been working together since August 2021, and our partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since working with Bit by Bit, our tech support issues have dwindled. I attribute that to their managed support processes. 

How did Bit by Bit Computer Consultants perform from a project management standpoint?

Bit by Bit is excellent at project management. They’re good at sticking to timelines and budgets. They rarely bring up the idea of charging us beyond our monthly contract amount; their team is very fair and flexible. In addition, they’re communicative and very diligent about following through if we fail to respond. 

What did you find most impressive about them?

Bit by Bit’s responsiveness is really great — they resolve issues promptly. Additionally, they are very generous with their time and are honest with their work. I don’t ever feel like I’m getting scammed as their team is upfront about everything.

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Ask Bit by Bit’s rep if your ideas are possible, and they will come back with ideas and possible solutions. 

BACKGROUND

Introduce your business and what you do there.

I’m the head of an IT organization in the restaurant supply business. We service all restaurants with everything but the food — this could be plates, cups, silverware, pots, pans, baker’s racks, chef’s clothing, or anything in between. We’ve grown extensively over the last couple of years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

They manage and support the IT services for our company.

SOLUTION

What was the scope of their involvement?

Bit by Bit provides a range of IT services. They support everything from account creation to hardware provisioning and deploying and maintaining our new network infrastructure. They’ve helped us build our new distribution center on the West Coast, and they’re also providing security services.

What is the team composition?

They have about 10 people in different roles. We’ve had an executive sponsor, a sales account manager, a project manager, on-site technical support, network engineer specialists, and a phone resource. Basically, Bit by Bit has assigned a resource to our project in any area where we have a technical need.

How did you come to work with Bit by Bit Computer Consultants?

We went through an RFP process to select our managed service provider, and they were one of the firms that participated. Ultimately, we chose them as partners for the initiatives they described previously.

How much have you invested with them?

To date, we’ve spent more than $150,000, and the investment is growing. We pay a monthly support fee for their services.

What is the status of this engagement?

We began our partnership in April 2021, and it’s ongoing. We’re three months into a three-year agreement with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been exceptional at working with our business users and internal IT team. Our new distribution center exceeded expectations for the level of support and quality of work that they provided. I couldn’t recommend them more.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They’ve performed exceptionally well. Bit by Bit has been very diligent in ensuring that we stay on target and work based on the timeline. We’ve laid out our part, and they work closely with us to adjust needs based on our considerations and account for those adjustments to get the deliverables. They’re receptive to our needs. We communicate primarily over email and phone, and sometimes a bit of Microsoft Teams.

For project management, we use Bit by Bit’s toolset to track tickets and see how they manage our initiatives. It was one of the reasons why we selected them; they had a suite of tools available that they could leverage to work with us.

What did you find most impressive about them?

What distinguishes them from other providers is that they have a great scale to support a business like ours and still treat us like friends and family. We have a close, personal relationship, and we want that from our managed service provider. We don’t want a partner just on the corporate, bureaucratic level.

In that sense, Bit by Bit has been very accommodating and extremely flexible when working with us. They’ve gone above and beyond what’s required. They recognize that our success is in everyone’s interest, and they work hard to help us get there.

Are there any areas they could improve?

No, they’ve exceeded our expectations since they’ve come on board.

Do you have any advice for potential customers?

Be upfront and provide as much documentation and environmental background as you can. That’ll allow them to hit the ground running faster. For us, that was one of our challenges. We severely lacked documentation for our environment, so they’ve worked closely with us to bring us on board.

BACKGROUND

Introduce your business and what you do there?

I’m the CCO and management lead for the orthology Minnesota market. We deliver physical therapy, chiropractic, and sport medicine services for muscular-skeletal conditions with ten clinics between Minnesota and New York.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

We were looking for someone to manage our software and provide IT services.

SOLUTION

What was the scope of their involvement?

Bit by Bit Computer Consultants manage our software and oversee the stability of our internet connectivity because our electronic medical system, which we use for billing, patient care, and scheduling, depends on the internet, an online-based system. If any of our devices have an issue, they access them remotely to fix the problem.

What is the team composition?

There are 6-7 people we interact with, including salespeople, technical experts, and staff focused on our future needs.

How did you come to work with Bit by Bit Computer Consultants?

Our former CTO found them.

How much have you invested with them?

We’ve invested $144,000 with them so far.

What is the status of this engagement?

We began working together in June 2019, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They immediately respond to submitted tickets — there is a local feel, not outsourced, so we’re delighted with their services.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They’re responsive, communicative, and keep us updated on the progress of the tickets they’re addressing in the various clinics. We submit tickets via email to their platform and also communicate biweekly via phone calls. 

What did you find most impressive about them?

They’re extremely friendly and knowledgeable about all of our needs. If we need a laptop, monitor, or equipment, they quickly source it for us.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

Take time to explain what you do, who you are, why you work the way you do, etc. It's helpful for them to understand how to create the best working relationship entirely.