BelVG

BACKGROUND

Please describe your company and your position there.

We run several webshops where we sell socks, stockings, and underwear of both our house brand and of other well-established brands. We have 15 employees and have been operating since 2012.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

We wanted to make our webshops more user-friendly to increase conversions and needed to improve our existing Magento installations. Additionally, we had some small development tasks to resolve.

SOLUTION

How did you select this vendor?

Our requirements were so specific that there weren’t many Danish development houses that could accommodate them, and the few that could gave us unrealistic prices. Therefore, we looked abroad and came into contact with BelVG, who could do the job at an attractive price.

Can you go into detail about the services they provided and the scope of the project?

BelVG developed several features which make it easy for customers to find their size and add items to the shopping cart directly from the category pages with a single click. Additionally, they set up different autoresponders and handle a lot of other minor tasks on an ongoing basis.

Everything has been done professionally, beginning with a thorough review of the project, its budget, and schedule before we start. Today, ad hoc tasks are performed quickly and smoothly.

What was the team composition?

I don’t know how many people have been involved in the project since we’re only in touch with a skilled project manager. All tasks are resolved quickly, so at least there’s enough staff assigned to our work to make us happy.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They successfully made the website more user-friendly. The changes we’ve made with BelVG have increased our conversions from about 2.5% to just over 5%. Furthermore, they've also helped us launch a very niche-driven webshop that has consistently converted over 10% since day one.

How was project management arranged and how effective was it?

We’re in close contact with our project manager every day while we have a project in progress. Communication is fast and efficient.

What did you find most impressive about this company?

It’s clearly their speed and ability to solve even the most demanding tasks which have impressed me the most.

Are there any areas where they can improve?

I haven’t found anything they need to improve yet.

BACKGROUND

Introduce your business and what you do there.

I am an online marketing manager of a German company that sells alcoholic and non-alcoholic drinks to clubs, bars, and other places in Munich. We also have an online shop in which we provide beverages to German-speaking people, within Germany, Austria, and Switzerland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

Our online shop has been up since 2008. We needed work on the development, maintenance, and essentially everything on the website. We had tried several German companies, but they didn’t meet our expectations, and we decided to look outside of Munich.

SOLUTION

What was the scope of their involvement? 

BelVG came on board in the middle of the work where the previous company had left off. Initially, they had to find out what point the other company had reached and fix what needed to be fixed. Our shop was on Magento, and the first company we worked with made changes directly within the code, rather than through a plug-in. They had actually altered the original code, which meant a number of things broke every time we updated the system. Some other companies we had used previously had partially fixed things, but BelVG did the most.

Currently, they maintain, develop, and support the system. If we need a new functionality, they will add it. When we know exactly what we want and have the relevant plug-in, then it's immediate. When I have general questions, they come back with suggestions.

What is the team dynamic?

We work with two people from their team: a project manager and one developer. They also maintain contact with the server crew on my behalf, after I provided them with access to communicate.

How did you come to work with BelVG?

One of our employees found them online.  

How much have you invested in them?

We pay them on an hourly basis and have spent around £6,000, possibly more [$7,115 USD].

What is the status of this engagement?

We started working with them in December 2014 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Most feedback we get is with regard to our service, rather than the site itself.

How did BelVG perform from a project management standpoint?

They use a ticketing tool, but in the last few years, we have discovered that sometimes we need a quicker way to communicate. It’s easy to get in touch with the project manager, and she always has time for me. If something is more urgent and needs to be solved immediately, I can call her and she gets back to me very quickly. I can then let her know what the issue is and she will let the developer know so it can be fixed.

What did you find most impressive about them?

The other service providers we had used were based in Munich and were horrible, always making big mistakes. So far, BelVG hasn’t made any similar mistakes.

There have been times over the years when issues do come up. Classically, it’s always when Oleg, our developer, is on vacation. However, even when he is away, he always responds and helps.

BACKGROUND

Introduce your business and what you do there.

t Leaf T Ltd is a high-quality loose-leaf tea and tea bag company based in New Zealand. I am the founder and managing director. I started the company 14 years ago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

Another group was managing our Magento site, and it wasn’t going that well. I was looking for a partner who would help us keep the shop running. I wanted a vendor with decent rates, good service, and enough developers, so that if someone left the company there wouldn’t be a dip in service.

SOLUTION

What was the scope of their involvement?

Our Magento website was up and running, but we needed to upgrade it to the latest version and implement a number of changes to keep it usable for customers. BelVG’s role is to make the changes we give them, perform security upgrades, offer suggestions, and maintain the site.

What is the team dynamic?

We come up with what we want done on the site, and they implement it for us. We’re not technically knowledgeable, but we can present our basic plan and ask them to give feedback on its feasibility. Quite often they will come back with alternate approaches that will work better in the long-term. Once we agree, they go ahead and make the implementation.

I am in touch with Valeria, the head of support. She gives all required information to the developers and acts as the portal between me and the team. I am the website person at my company, so I’m the main contact for BelVG.

How did you come to work with BelVG?

I went onto the Magento extensions website and did some Google research on several companies that offered this service. I touched base with a number of them and was most impressed with BelVG. They had a good value proposition, so I went with them.

How much have you invested with them?

The cost hasn’t been that high for us as a small company. In 2016, we spent $15,000.

What is the status of this engagement?

My initial payment to BelVG was in March 2015. It’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a production and a development site, and whatever changes we make appear on the development site. Sometimes there are little things that need changing, but the system seems to be working well for us.

How did BelVG perform from a project management standpoint?

Having Valeria as my main point of contact has worked great for me, since she’s a people person with a great personality and good communication skills.

Communication has been very easy, even though we have multiple projects going on at once. Because we’re in different time zones, we use Basecamp for keeping track of projects, which has been handy. I can request the work, answer questions at night, and have the results by the morning. I’ve been quite impressed with how quickly we can implement even small changes this way. Bigger projects like developing our mobile site have required multiple weeks, but BelVG has made good time.

We’re a small company, and I’m often very busy. There are months when we focus on other business and don’t have time to touch the website.  Instead of going by a monthly agreement, BelVG allows us to buy small amounts of time and more when we are able. I like this system; it works well for small to medium businesses and helps me manage the workflow.

What did you find most impressive about them?

They’re friendly, professional, and have earned a lot of trust. We work well together. It’s been an easy relationship, though projects have been challenging. BelVG delivers exactly what they promise, and their pricing is pretty good compared to what’s available locally.

Are there any areas they could improve?

No. They’re great for our organization. When I encounter a new problem, BelVG can deal with it. Even if there’s a major issue, they never leave us hanging with the website down. This only happened once and they dropped everything and got the site running right away.

BACKGROUND

Please describe your company and position.

I am the Marketing of CONECTICPLUS

Describe what your company does in a single sentence.

We specialize in the sale and distribution of IT, audio/video, video surveillance, and alarm system solutions for both individuals and businesses. Our product range includes computer hardware, networking equipment, audio and video systems, security cameras, access control solutions, and intrusion alarm systems. We provide reliable, high-quality technology products designed to meet the needs of homes, offices, retail stores, and industrial environments. 
Whether for personal use or professional applications, we are committed to delivering innovative solutions, expert advice, and excellent customer service to help our customers improve connectivity, security, and operational efficiency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Migration of our site to Magento 2.3
• Graphic redesign
• Module development

SOLUTION

How did you find BelVG?

Online Search

Why did you select BelVG over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from BelVG were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work The project involved the migration of our existing e-commerce website to the Magento platform. The scope included the planning and execution of the migration process, the redesign of the website's visual identity, and the development of custom functionalities tailored to our business requirements. Key Deliverables Complete migration of the existing website to Magento. Transfer and integration of product catalogs, customer data, and website content. 
Design and implementation of a new graphical user interface aligned with our brand identity. Development of custom features and functionalities to improve user experience and business processes. Optimization of website performance, responsiveness, and usability. Testing, quality assurance, and deployment of the new platform. Post-launch support to ensure a smooth transition and operational stability. 
Project Summary The project successfully modernized our online presence by migrating our website to Magento, providing a more scalable and efficient e-commerce platform. In addition to the migration, a new graphic design was created to enhance the customer experience, and several custom functionalities were developed to meet specific operational and commercial needs. 
The result was an improved, more flexible, and user-friendly website capable of supporting future business growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

very good

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was good, and the deadlines were met.

What was your primary form of communication with BelVG?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

reactivity

Are there any areas for improvement or something BelVG could have done differently?

nop

BACKGROUND

Please describe your company and position.

I am the IT System Administrator of a food & beverage company 

Describe what your company does in a single sentence.

Wineproducer / Bottling Plant for Wines

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Redesign of Webshop
• Technical review for existing webshop in advance

SOLUTION

How did you find BelVG?

Online Search

Why did you select BelVG over others?

Already selected by managemant

How many teammates from BelVG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete ReDesign of an existing Webshop. New Design Release Period Shortening of Checkout Process Implementation 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New Design went online in Ocotber 2024.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They showed good speed and progress in their work.

What was your primary form of communication with BelVG?

Email or Messaging App

What did you find most impressive or unique about this company?

Short Term Answers.

Are there any areas for improvement or something BelVG could have done differently?

More transparent cost estimation

BACKGROUND

Please describe your company and position.

I am the Director of Bufo Eko d.o.o.

Describe what your company does in a single sentence.

Organic food sale

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Webstore upgrades
• Varius fixes
• Webstore maintanance

SOLUTION

How did you find BelVG?

Online Search

Why did you select BelVG over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Creatin of a new subdomain and a copy of the webstore with all the modules and content

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our webstore has more and more customers with almost no complaints about the operation of the user interface.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did great work with managment and delivered everything on time.

What was your primary form of communication with BelVG?

Email or Messaging App

What did you find most impressive or unique about this company?

They were very quick to respond, had a good way of explaining the more technical issues, and offered good solutions.

Are there any areas for improvement or something BelVG could have done differently?

Not really, I am satisfied with the way they are working.

BACKGROUND

Introduce your business and what you do there.

 I'm the director of Better Batt Pty. Ltd., an Australian company specialising in batteries and chargers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

 We needed a part-time Magento developer to handle ongoing website development tasks.

SOLUTION

What was the scope of their involvement?

BelVG develops new features, updates the codebase, and debugs issues. The team has also worked on custom integrations with Klaviyo and HubSpot and Hyva theme development amongst many other tasks.

What is the team composition?

 We work with a developer and a project manager.

How did you come to work with BelVG?

We found them initially on Upwork. We chose them because they had great reviews, fast responses, and knowledgeable conversations in fluent English.

How much have you invested with them?

 We have spent roughly USD 3,500 per month with them for 5+ years.

What is the status of this engagement?

 We started working together in October 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BelVG deploys to production every month. No other metrics are needed because the team develops features from our backlog. Each feature passes QA and is deployed without bugs, meaning it's a success from a development perspective.

How did BelVG perform from a project management standpoint?

BelVG delivers on time. We communicate directly with the developer most of the time and involve the project manager on rare occasions when needed as we have our own internal project manager. We use email, Telegram, and Trello for project management.

What did you find most impressive about them?

BelVG has deep Magento expertise.

Are there any areas they could improve?

 I can't think of anything for now.

BACKGROUND

Introduce your business and what you do there.

I’m the communications manager of AAB World. We’re a Kuwait-based distributor and retail chain specializing in photography and videography equipment, accessories, and services for both amateurs and professionals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

We needed help growing our e-commerce.

SOLUTION

What was the scope of their involvement?

BelVG has been helping us with Magento website development. The team has updated the design, developed new features, and troubleshot our integrations with other systems.

What is the team composition?

We’ve been working with two teammates from BelVG.

How did you come to work with BelVG?

We found them through an online search. We chose them because of their experience in the field.

How much have you invested with them?

So far, we’ve spent around $150,000.

What is the status of this engagement?

We started working together around 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BelVG has been developing and testing new features for our website. Thanks to their work, we've seen improved website performance, including faster load times and higher uptime.

How did BelVG perform from a project management standpoint?

BelVG's project management is good. We communicate via Skype, WhatsApp, and email.

What did you find most impressive about them?

BelVG is experienced and flexible and can handle any task I throw at them.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the CTO of an automotive company

Describe what your company does in a single sentence.

We buy and sell second hand motorbikes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Drive more revenue through the sbf.co.uk website
• Provide better customer experience on the sbf.co.uk website

SOLUTION

How did you find BelVG?

• Referral

Why did you select BelVG over others?

• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Belvg look after our Magento website. They provide adhoc changes ranging from simple bug fixes to major customer improvements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quick delivery and turnaround of website features

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BelVG is very good at delivering functionality in a timely manner

What was your primary form of communication with BelVG?

• Email or Messaging App

What did you find most impressive or unique about this company?

There willingness to meet our tight timescales

Are there any areas for improvement or something BelVG could have done differently?

Better estimations of tickets

BACKGROUND

Please describe your company and position.

I am the Senior IT Manager of an tire distribution company

Describe what your company does in a single sentence.

Tire distributor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Relaunch and continue to improve our Magento E-commerce site

SOLUTION

How did you find BelVG?

• Online Search

Why did you select BelVG over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from BelVG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To improve performance and launch a microsite concept. Belvg did an excellent job restructuring and improving our e-commerce architecture

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful launch of a redesigned e-commerce site

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes Belvg delivered on time and performed an agile approach to project management. All tasks were tracked in jira tickets and they responded to urgent needs immediately. Even during his vacation, one of their devs Oleg performed a critical deployment for us and joined urgent meetings as needed. Nikita, our PM, was also great at organizing our Jira board to ensure items were prioritized and delivered on time. Overall Belvg is excellent!

What was your primary form of communication with BelVG?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their overall knowledge of Magento, Wordpress and quick responsiveness to figuring out challenging problems.

Are there any areas for improvement or something BelVG could have done differently?

none that I can think of