BellaVix

BACKGROUND

Please describe your company and position.

I am the founder of a skincare company.

Describe what your company does in a single sentence.

Our company creates holistic, handcrafted skincare infused with Traditional Chinese Medicine herbs for radiant, healthy skin.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BellaVix to accomplish?

• We hired BellaVix to fix our Amazon listing images and get our product listings active and live on Amazon

SOLUTION

How did you find BellaVix?

Referral

Why did you select BellaVix over others?

• Referred to me
• Good communication

How many teammates from BellaVix were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BellaVix handled the full scope of work needed to get our Amazon listings up and running. They fixed and optimized our main product images, ensured all listing content met Amazon’s requirements, uploaded the listings properly, and troubleshot any issues that were preventing the listings from going live. They also provided guidance on best practices for maintaining the listings

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

BellaVix successfully got our listings live on Amazon, which allowed us to start selling our products on the platform. They fixed our image issues and listing errors, so we could meet Amazon’s compliance requirements. As a result, we saw our products listed correctly and ready for customers to purchase — which was our key goal for this project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BellaVix managed the project well and delivered the work within the expected timeline. They were responsive to our questions and made adjustments when we needed them. Communication was clear, and they kept us updated on progress, which made the process smooth and efficient.

What was your primary form of communication with BellaVix?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about BellaVix was their deep knowledge of the Amazon platform and how proactive they were in solving problems. They really took the time to understand my brand and made sure my listings met Amazon’s requirements quickly and correctly

Are there any areas for improvement or something BellaVix could have done differently?

I would have preferred if BellaVix used instant messaging, like Line or WhatsApp, for quicker and easier communication — that would have made updates and small requests much more efficient.

BACKGROUND

Please describe your company and position.

I am the Senior Marketing Manager of Pyrex

Describe what your company does in a single sentence.

Pyrex is a trusted brand, known for their low thermal expansion glass in the kitchen category

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BellaVix to accomplish?

• Amazon Listing Optimization
• Launch New Licensed Reusable Snack Bags Targeting Stasher
• Implement a Full Funnel Advertising Strategy Focused on Growing Amazon Sales

SOLUTION

How did you find BellaVix?

Clutch Site

Why did you select BellaVix over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from BellaVix were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 1. Full-Funnel Advertising Strategy:

• Launch streaming TV ads and Amazon DSP campaigns to build brand awareness.
• Retarget audiences with Sponsored Display and Sponsored Brands campaigns.
• Drive conversions using Sponsored Product ads targeting high-value keywords like "reusable sandwich bags" and "Stasher alternative."

2. Product Launch Strategy:

• Develop a launch plan with pre-launch teasers, strategic promotions, and competitor analysis (e.g., Stasher).
• Optimize listings with compelling copy, keywords, and A+ Content emphasizing eco-friendly and licensing benefits.

3. Catalog Optimization:

• Conduct keyword research and SEO updates for titles, bullets, and descriptions across the product line.
• Refresh A+ Content and test improvements to boost visibility and conversions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sales Performance:

• Licensed Reusable Sandwich Bags: Achieved 150% of initial sales projections within the first 60 days of launch.
• Overall Catalog: Increased total category sales by 35% year-over-year following the launch.

Advertising ROI:

• Achieved an average ROAS (Return on Ad Spend) of 4.5x across full-funnel campaigns.
• Streaming TV ads delivered a 35% lift in brand awareness, driving significant traffic to product listings.

Organic Visibility:

• Improved organic search rankings for key terms like "reusable sandwich bags" (moved to the top 3 positions) and "eco-friendly kitchen storage."
• Increased organic traffic by 40% through SEO enhancements and listing optimization.

Conversion Rates:

• Boosted product page conversion rates by 20% through A/B testing of A+ Content and ad copy improvements.

Customer Engagement:

• Retargeting campaigns generated a 25% increase in repeat purchases, demonstrating strong customer loyalty and product satisfaction.

Competitive Positioning:

• Gained significant market share from competitors like Stasher, capturing a noticeable portion of the reusable bag market.

These outcomes highlight BellaVix’s ability to deliver measurable growth, ensuring a successful launch while strengthening the overall brand presence on Amazon.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BellaVix did an outstanding job managing our project from start to finish. Every deadline was met on time, and their approach to keeping everything organized and on track gave us a lot of confidence. From the launch of our reusable sandwich bags to the execution of our full-funnel advertising strategy, they kept things moving seamlessly.

What really stood out was how responsive and proactive their team was. Whenever we had questions or needed adjustments, they were quick to respond and always had a solution ready. They didn’t just follow a plan—they stayed flexible and made changes as needed to keep everything aligned with our goals.

Overall, BellaVix made us feel like we were their top priority. Their clear communication and ability to anticipate our needs made the entire process smooth and stress-free. They didn’t just manage the project—they truly partnered with us to make it a success.

What was your primary form of communication with BellaVix?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about BellaVix was their personalized approach and innovative thinking. They took the time to truly understand our brand and crafted strategies that fit our goals perfectly.

From using streaming TV ads to creating standout A+ Content, they went beyond the basics to deliver incredible results. Most importantly, they felt like a true partner—always responsive, proactive, and committed to our success. Their dedication and creativity really set them apart.

Are there any areas for improvement or something BellaVix could have done differently?

While BellaVix delivered exceptional results, there’s always room for growth. One area for improvement could be streamlining the onboarding process. Although thorough, it felt a bit overwhelming at first with so many moving parts. A more simplified or phased introduction might make it easier for new clients to get up to speed.

Additionally, while their communication was generally proactive, there were moments when we would have appreciated quicker follow-ups during high-pressure times, such as right before the product launch.

That said, these are minor points in an otherwise stellar experience. BellaVix’s ability to adapt and deliver results more than made up for any small challenges along the way.

BACKGROUND

Introduce your business and what you do there.

I’m the sole proprietor and owner of Probuds.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BellaVix?

We needed help with our Amazon page. We wanted to revamp it to increase sales and make the checkout process more fluid.

SOLUTION

What was the scope of their involvement?

BellaVix has rebuilt our Amazon page, aiming to take it from a bare-bones basic page to a five-star top-shelf page. Selma has worked on the design, creating a theme, flow, and structure. I’ve given them a feeling and a theme that I wanted to start with, and they have been responsible for putting every piece of the puzzle in place. They’ve refined and edited my images. I’ve given them a mission statement, and they’ve been tasked with helping me edit it to make it come across professionally and fluidly. Previously, the page required multiple steps to purchase the product. BellaVix is working on finishing it up so that customers can use the swipe-to-buy feature.

Additionally, they have helped me with SEO. I've given them a few keywords that I thought were relevant, but they conducted research and came up with their own. They are also assisting me in setting up and structuring my Amazon ads so we can start promoting our website.

What is the team composition?

There are three people assigned to my project, including Selma, who is the associate strategist and my main point of contact, and Ivonne.

How did you come to work with BellaVix?

I searched for Amazon page rebuilding services on Google. BellaVix came up with good reviews and a professional look. I sent them an email, and they replied the next day. The person I talked to assured me they could deliver what I was looking for. I told them I had a basic page and wanted to make it look nice and professional. They assured me they could make my page go from an average-looking basic page to an A+ great-looking one because they are experts in working with Amazon pages and do it daily.

How much have you invested with them?

So far, we’ve spent less than $4,000.

What is the status of this engagement?

We have been working together since October 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BellaVix has delivered a visually appealing website, streamlined the checkout process, and removed a lot of the friction when purchasing our products. My Amazon analytics show that the last seven days have been 150% better for my products than the previous seven days.

How did BellaVix perform from a project management standpoint?

They’ve delivered the work on time and within budget. We’ve done a couple of small add-ons, and they’ve come to me first so I could approve them instead of including additional fees that I wouldn't have known about. They’ve told me what they think would be beneficial and how much it would cost. There haven’t been any surprises, and everything has been communicated back and forth very well.

We use Zoom, phone calls, regular email, and Slack for communication. We are also going to start using another app, but I can't remember its name.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I'd like to give a shout-out to Selma for making my Amazon store look highly professional.

What did you find most impressive about them?

I’m more than happy and satisfied with the services BellaVix has provided. The artistic capabilities that the team has brought to the project have been unbelievable. They’ve done an outstanding job.

Are there any areas they could improve?

No, I don't know how they could have worked any better.

Do you have any advice for potential customers?

I would advice potential clients to accurately describe what they want. That way, BellaVix can deliver those exact results professionally, on time, and within budget.

BACKGROUND

Introduce your business and what you do there.

I work for Hygieia, a skincare brand selling skincare products for women looking to target crepey and aging skin. We try to give them that confidence back in their skin, no matter their age.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BellaVix?

We needed help with our Amazon account.

SOLUTION

What was the scope of their involvement?

I work with the BellaVix team on our Amazon store. Their work includes designing graphics, providing customer services, monitoring our inventory, and running ads and marketing campaigns. Overall, they help us take care of all the Amazon components of our brand. 

BellaVix is basically our Amazon go-to expert. They have experience working with both the Amazon and Walmart platforms, but we mainly leverage their knowledge in building and scaling Amazon stores for us and doing everything that needs to be done for us to succeed.

For every product, we've provided BellaVix with the basic information from our manufacturer, including cues, product ingredients, and product specifications. Then, they take it from there and define all the keywords and listing content. We've also provided them with our brand guidelines, including our colors and messaging, for them to handle everything else.

As mentioned, BellaVix also has experience in Walmart as well. Recently, we've done a little work on Walmart, but we haven't fully launched our efforts there. Although we have been talking about it, our main focus is Amazon.

What is the team composition?

I know that BellaVix has a very large team. We have about eight team members from their side dedicated to our account with whom we interact on a daily basis.

How did you come to work with BellaVix?

It's been so long that I don't remember how we found them.

How much have you invested with them?

We pay them a flat fee for their services.

What is the status of this engagement?

We've been working with BellaVix for almost two years. We first engaged at the beginning of 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BellaVix has been a huge part of our success on Amazon, and not only from the sales perspective. We've seen our account grow its sales month by month, and we've seen an improvement in the ease we have working with Amazon.

Amazon can be a very unique platform to work with, especially if the user doesn't have the expertise. Whenever we've hit bumps in the road, BellaVix has made it very easy for us to keep our operations going month after month and resolve any issues that come up. They're great at managing our account and growing our business sales-wise.

How did BellaVix perform from a project management standpoint?

BellaVix has always delivered on time and on budget, and they're always available when we need to work on something.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to Catalina (E-Commerce Strategist), Will (CEO & Co-Founder), Stephen (Advertising Manager), Leopoldo (Account Manager), Ivonne (Co-Founder), Blenda (QA/QC Manager), and Blaženka (Amazon Advertising Specialist). Those are the main teammates working for us, and they've been doing a great job.

What did you find most impressive about them?

Out of all the agencies I've worked with in my time working for different brands, BellaVix has been one of the most efficient partners.

Are there any areas they could improve?

I can't think of anything BellaVix could improve on.

Do you have any advice for future clients of theirs?

If you're looking to get involved with Amazon or any other similar platforms, working with an agency like BellaVix is definitely the best route to take sooner rather than later. Working with them has been really beneficial for us from day one, making all our setup and growth very smooth.

Reach out to an agency like them and work with them on the first day. Give them the information that they'll need, tell them your goals, and let them use their expertise in the partnership. They have a lot of knowledge in their field.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of The GFB.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BellaVix?

We wanted to increase our Amazon sales.

SOLUTION

What was the scope of their involvement?

BellaVix manages our Amazon account. They initially did a complete account review, including performance, issues with the account, potential opportunities, and goals. We discussed how we would get there and how we’d work together.

They’ve also managed PPC campaign on Amazon. 

What is the team composition?

We work with an account manager, a PPC specialist, and a customer success manager who oversees the whole relationship.

How did you come to work with BellaVix?

We found them through an online search.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We began working with them in January 2023, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our sales have increased about 90% since we started the relationship. Overall, BellaVix has exceeded our expectations.

How did BellaVix perform from a project management standpoint?

They’re on time and within budget. The team is responsive, and we communicate mostly through Google Docs, Slack, and emails.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Blenda (Lead Client Strategist) is our account manager. Her responsiveness, attention to the plan, consistency, and execution are impressive.

What did you find most impressive about them?

We’re impressed by their attention to detail when planning for the account growth, milestones, and objectives. Their approach and execution are consistent, and the team is supportive and responsive.

Are there any areas they could improve?

No, there aren’t any areas for improvement.

Do you have any advice for potential customers?

Work closely with their team and ensure you put time and effort into the project. Don’t try to rush things; stick to the plan.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Szio+ Inc

Describe what your company does in a single sentence.

We are a healthcare company launching brands to support natural prevention with doctor recommended supplements and solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BellaVix to accomplish?

• Increase sales through our established Amazon FBA business (CAN & USA)
• Provide all direction for us to support them to drive growth.
• Explore all opportunities within the Amazon system to drive growth.

SOLUTION

How did you find BellaVix?

Online Search

Why did you select BellaVix over others?

• Great culture fit
• Company values aligned
• Great references

How many teammates from BellaVix were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Optimize all our current ads to improve TACoS and ROAS
• Lead and direct new ideas of lead generations and sales conversions
• Provide solutions to manage Amazon fees and ensure everything is working accordingly.
• To be our Amazon partner like being a full time employee

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Ad Spend as appropriate
• Increase in TACOS for growth
• Improved ROAS when optimizing.
• Increased Sales MoM.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are only 3 months in and the experience has been great. There are already improvements with ad performance. Product pages, A+ Content and keywords are being updated. We likely need to see at least 6 months of work to say how much of an impact, but I do not doubt the likelihood that the results over time will be fantastic. Things do not happen overnight.

What was your primary form of communication with BellaVix?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team is very organized and willing to go above and beyond to meet our needs. They know what needs to be done and how to ask and push for it. We need an Amazon leader and Bellavix fits that position for our business.

Are there any areas for improvement or something BellaVix could have done differently?

Nothing right now as the experience has been great compared to anyone else we have worked with.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of an e-commerce company. We sell mainly on Amazon.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BellaVix?

We needed help with Amazon PPC campaigns and listings to quickly grow our sales on Amazon.

SOLUTION

What was the scope of their involvement?

Since we first started, BellaVix has created strong, efficient PPC campaigns. Subsequently, they’ve helped us with many listing health issues on Amazon. They ensure our products are in stock and represented correctly to customers and maintain the right kind of content available.

Additionally, they help us climb our organic rankings on Amazon. BellaVix also gives us advice on how to drive traffic.

What is the team composition?

Since the beginning, we’ve had one account manager, but we’ve worked with different people on different projects. In particular, we’ve worked with at least four people from BellaVix, including a PPC specialist, another PPC person, the founder, and a listing health specialist.

How did you come to work with BellaVix?

They were referred to us. We chose them because they were experts in Amazon advertising and had a good price point.

How much have you invested with them?

We’ve spent over $10,000.

What is the status of this engagement?

We started working together in June 2020, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our total advertising costs have decreased substantially since we started working with them. We went from total advertising costs of 30%–35% to about 15%–18%. Also, we measure our growth in organic rank. For some of the high-volume search terms, we’re broken into the top three on Amazon. They’ve taken our best seller from the 100s to the low 40s, which is a positive movement.

How did BellaVix perform from a project management standpoint?

They always meet deadlines. For project management, we prefer email, but we also use Slack. Additionally, we do monthly calls and have a dashboard to look at the project.

What did you find most impressive about them?

We really like the consistency of the relationship. We’ve had one account manager for the last two years. It took a few months to ramp up, understand our product, and get on the same page about what the business needed, but it’s been a strong relationship since then. They have a great understanding of the product and how to reach our customers.

Secondly, we like that the PPC services have a decent value for money. BellaVix adapts their plans based on how many products we have. Other agencies have a flat fee, so we like their flexibility in pricing.

Are there any areas they could improve?

Our long-term account management is good value for money, but some ad hoc, project-based work is a bit expensive.

Do you have any advice for potential customers?

I recommend spending time upfront understanding what your goals are. Think about which future projects can come up so that you can get an all-inclusive package with them.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a skincare brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BellaVix?

We’re a small startup team, and we didn’t have the internal capacities to manage and scale our Amazon channel, so we were looking for an external agency to help us with that.

SOLUTION

What was the scope of their involvement?

BellaVix manages our Amazon e-commerce account. They handle our listings, write the copy, and do keyword research within our space. They also run our Amazon ads, which they optimize weekly. In addition to that, they provide consulting services on Amazon's service offerings, like cleaning out our promo calendar and doing monthly forecasts.

Their services also include managing our customer inquiries, so they help us collect reviews, grow our review count, and deal with our customer returns or complaints. BellaVix provides in-depth reports about our performance and the forecast for the next 90 days.

What is the team composition?

I work with Ivonne (Co-Founder) and an ad buyer.

How did you come to work with BellaVix?

They were referred to me by someone who worked with them in the past. We chose them based on their experience with skincare brands and their fair pricing.

How much have you invested in them?

We’ve spent around $30,000 with them so far.

What is the status of this engagement?

We started working together in July 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to their involvement, 10% of our e-commerce sales are through Amazon, which is great. We’ve also noticed a great return on ad spend — our cost is typically around 50%, which is strong within our category. In addition to that, we’ve generated over 100 reviews under their programming.

How did BellaVix perform from a project management standpoint?

Their project management is great — they’re the most responsive and organized team we’ve ever worked with. Their team has a rolling call agenda that we refer to every time we have a call, and they also update reports throughout the month, which enables us to see a dashboard of how our ads are performing.

What did you find most impressive about them?

They genuinely care about our success, which is hard to get with external agencies — I can see that they’re invested in trying new things and helping us figure out what works within our space. In addition to that, their depth of experience is outstanding; they’re real Amazon experts, and we can see that they know what they’re doing within the platform and keep us up to date with every change that Amazon does to their algorithms and service offerings.

Are there any areas they could improve?

I’d love to see them push us a bit harder and share their experience directly from what they’ve done with other clients so we can see some of the blind spots that we may not even be aware of that might be holding back our growth.

Do you have any advice for potential customers?

Ensure to stay on top of them for the first three months of the launch period. That is the most important time to ensure that you’re in constant communication with their team. Also, know that these kinds of projects might take some resources within your internal team.

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner of a fitness and health brand that sells through Amazon.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BellaVix?

We were a very small team, but our business was growing very fast, so I wanted to focus my energy on new product development, inventory management, and business growth overall. Thus, I needed someone who understood the Amazon businesses and could help us with our day-to-day operations, including listing optimization, SEO, PPC, and ad spend management.

SOLUTION

What was the scope of their involvement?

BellaVix provides us with comprehensive Amazon account management services. It took their team a few weeks to get familiar with our products before they started managing our account.

Currently, BellaVix optimizes our Amazon listing and our products’ copy, ensuring that we use adequate keywords. They also launch lighting deals and coupons to promote our products. Additionally, they help us reach Amazon Seller Support whenever we have an issue with the platform. Finally, they help us create and monitor PPC campaigns.

What is the team composition?

BellaVix assigned four people to our account: two Amazon strategists, who are in charge of the day-to-day operations, a PPC specialist, and a PPC specialist assistant. Additionally, BellaVix’s owners get involved in our project occasionally.

How did you come to work with BellaVix?

I found BellaVix on Clutch. We were working with another company before them, which had been a referral from a friend. However, we didn’t have any luck working with them, so I decided to look for another vendor on Clutch. I saw that BellaVix had great reviews, and people seemed very happy with them, so we contacted them.

What is the status of this engagement?

We started working together in January 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Although it took BellaVix some time to get familiar with our products, once they did, they started offering a very hands-on service. Their services are now helping us expand to other markets outside of the US, like Canada and the UK, and we will continue to expand in the future.

How did BellaVix perform from a project management standpoint?

BellaVix is very organized and constantly on top of things. They create PDF reports, so every part of the project is well documented. Additionally, they provide us with a to-do list that we need to check every two weeks. We have a biweekly call to touch base, and we use Slack to communicate.

Additionally, they’re very responsive and work as a team with us. If we have any issues, we can message them on Slack, and someone from their team will reply as soon as possible, even within minutes.

What did you find most impressive about them?

BellaVix has a lot of initiative; they’re performance-driven. The other company I worked with did their job well, but it felt that they were just crossing things off their to-do list. However, BellaVix’s strategists constantly come up with new initiatives to increase our sales, and they’re always up to date regarding Amazon information.

Are there any areas they could improve?

It would be great if BellaVix had an Amazon offering specialist, but other than that, they’ve done a great job.

Do you have any advice for potential customers?

If you sign off a contract with BellaVix, it is good to spend time with them to get them familiarized with your product so that they can start offering it properly.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a health supplement company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BellaVix?

We needed help managing and scaling our Amazon account. We had a different agency handling our account, and we weren’t pleased. That’s when we decided to hire BellaVix.

SOLUTION

What was the scope of their involvement?

The team manages all of our content management, advertising, and compliance on Amazon.

What is the team composition?

We work with 3–4 people from their team, including Aleks (Author) and Blenda (Project Manager).

How did you come to work with BellaVix?

I was referred to BellaVix.

How much have you invested with them?

We spend $3,600 per month, not including ad spend.

What is the status of this engagement?

We started working together in June 2020, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their performance in compliance management is self-revealing. In terms of sales and marketing, they’re doing very well, too. We also get advertising reports to gauge their success. They’ve delivered on our need to scale our Amazon account. They’ve gone above our expectations.

How did BellaVix perform from a project management standpoint?

They do well. We wouldn’t still be working with them if they weren’t performing as needed. We use Basecamp for project management and Slack for communication.

What did you find most impressive about them?

Their knowledge of the Amazon platform stands out.

Are there any areas they could improve?

Slack is not the best project management tool, since it’s not user-friendly.

Do you have any advice for potential customers?

Be realistic about when you can expect results. Nothing is going to happen overnight.