BCA IT, Inc.

BACKGROUND

Please describe your company and your position there.

Eric Gil, CTO of heatandcool.com (Universal Environmental Products)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BCA IT, Inc.?

BCA was brought in to spearhead a conversion from on onsite instance of Digium. they also ended up managing our IT infrastructure as well.

What were your goals for this project?

This was an emergency. The vendor had disappeared and we were left without a phone, more than 100 - 300 customers per day were unable to call us through our main phone system.

SOLUTION

How did you select this vendor?

BCA is a company that I had used previously, and I knew the owner so I asked to see if he could help me.

Describe the project in detail.

It was necessary for BCA to first stabilize the situation which is what we focused on, essentially "getting us up and running" they were able to get us completely running in about 30 hrs which was unbelievable considering they literally nothing to work with. No SIP, no server, no nothing.

What was the team composition?

The team consisted of VERY knowledgeable BCA consultant.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were basically up within 24-30 hrs. So we were only impacted for about 2 - 2.5 working days. BCA was ultimate ale to get us completely in the cloud with over 25 users in about 2 weeks. They were a very professional, empathetic, and knowledgeable team.

How effective was the workflow between your team and theirs?

Extremely effective. As an MSP they locked down our security, no viruses, no wasted employee time on sites.. etc..

What did you find most impressive about this company?

I think I would responsiveness. They are available and wiling to research the issue. Many times in the business of technology people pass the buck and BCA really steps up and addressed the issue once and for all. In my opinion they are no designed to be cheap, they are designed to provide companies effective solutions that stick through changes in emerging technologies and threats to the flow of business.

Are there any areas for improvement?

I would say really.. nothing. At a basic level they are always available and I have had no issues with them. Once BCA configures your system, it just works like its supposed to.

BACKGROUND

Please describe your company and position.

I am an Executive of The Groove Global

Describe what your company does in a single sentence.

Professional services consulting firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BCA IT, Inc. to accomplish?

• IT Services
• Security Service

SOLUTION

How did you find BCA IT, Inc.?

Online Search

Why did you select BCA IT, Inc. over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from BCA IT, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MSP and Managed Security

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great support for our start-up. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All delivered on time, as promissed. 

What was your primary form of communication with BCA IT, Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

They feel like a part of our organization.

Are there any areas for improvement or something BCA IT, Inc. could have done differently?

None. 

BACKGROUND

Please describe your company and position.

I am the Senior Lead CRC, Site Contract and Start-Up Department of Columbus Clinical Services

Describe what your company does in a single sentence.

Columbus Clinical Services offers clinical site solutions to pharmaceutical and biotech companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BCA IT, Inc. to accomplish?

• Cyber-security
• Team collaboration
• Ongoing support

SOLUTION

How did you find BCA IT, Inc.?

Online Search

Why did you select BCA IT, Inc. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BCA IT, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I'm thrilled to share my incredibly positive experience as a client of BCA, our trusted IT company. From the start, your team demonstrated professionalism and expertise in delivering a wide range of services that exceeded our expectations. With attention to detail, a proactive approach, and a strong commitment to achieving exceptional results, you have left us highly satisfied. Here are the details of the work BCA performed and the key benefits we received as a client: 

• Thoroughly Checked Network Equipment and Computers: BCA conducted a careful assessment of our network equipment and computers to ensure they were functioning optimally and securely. 
• Upgraded Network Equipment and Improved Security: Your team replaced outdated and inefficient network equipment, resulting in better network performance and enhanced security. The upgraded firewall measures provided stronger protection against potential threats and unauthorized access. 
• Organized Cable Management: BCA took the initiative to improve cable management in our network closet, making it neater and easier to maintain. This streamlined setup improved system reliability. 
• Safely Backed up Files and Decommissioned Servers: BCA successfully backed up our important files and safely decommissioned old servers. This ensured our data was protected and the transition to a more efficient system was seamless. 
• Seamless Implementation of SharePoint and OneDrive: BCA expertly set up SharePoint and OneDrive, enabling us to store and collaborate on files more effectively in the cloud. 
• Smooth Transition to O365 for Emails: Your team efficiently migrated our emails to the O365 platform. This upgrade improved productivity and made communication more efficient. 
• Enhanced Email Security: BCA implemented a spam filter and cloud-to-cloud email backups, providing stronger protection against spam, phishing attacks, and data loss. This increased our email security. 
• Multi-Factor Authentication (MFA DUO): BCA implemented MFA DUO, adding an extra layer of security to our systems by requiring additional verification for authorized access. 
• Simplified Single Sign-On (SSO): Your team implemented SSO, making it easier for users to access multiple systems with a single set of login credentials. This improved security and user experience. 
• Enforced Security with Azure Conditional Policies: BCA implemented Azure Conditional Policies, allowing us to enforce specific security rules to protect our systems from unauthorized access. 
• Strong Endpoint Protection with Advanced Antivirus: By installing advanced antivirus software on all workstations, BCA enhanced our protection against new threats and ensured the safety of our data. 
• Controlled Web Browsing with Content Filtering System (CFS): Your team implemented a content filtering system (CFS) to enforce internet usage policies, minimizing security risks and promoting productivity. 
• Upgraded Phone System to Cloud-Based PBX: BCA transformed our outdated phone system to a modern cloud-based PBX, offering advanced features, scalability, and cost savings. 
• Ongoing Managed IT Services: BCA's commitment to providing ongoing managed IT services has been outstanding. Your proactive monitoring, regular maintenance, and prompt support ensure our systems run smoothly and minimize any disruptions. 

As a client, we are extremely satisfied with the services provided by BCA. Your team's expertise, professionalism, and dedication to excellence have consistently exceeded our expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved measurable outcomes that demonstrate progress and success, including enhanced network performance, strengthened security measures, improved data management and accessibility, enhanced email security and reliability, simplified user authentication, enforcement of security policies, modernized communication system, and consistent IT support and maintenance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BCA IT, Inc. exhibited exceptional project management throughout the engagement. They consistently delivered items on time, demonstrating their commitment to meeting deadlines and ensuring timely completion of tasks. Moreover, BCA's response to our needs was truly remarkable. Their exceptional response time stood out, as they promptly addressed our inquiries, concerns, and support requests. 

Their team exhibited a high level of attentiveness and responsiveness, ensuring that our needs were met promptly and efficiently. Overall, BCA's project management approach, punctuality in delivering items, and exceptional response time showcased their dedication to providing top-notch service and exceeding client expectations.

What was your primary form of communication with BCA IT, Inc.?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive and unique about BCA is their unwavering commitment to excellence and their ability to provide comprehensive solutions tailored to our specific needs. They went above and beyond to understand our business requirements and implemented innovative strategies to address them effectively. 

Additionally, BCA's expertise in a wide range of IT areas was exceptional. They demonstrated proficiency in network equipment assessment and upgrades, security enhancements, cloud migrations, email management, endpoint protection, and more. Their diverse skill set and depth of knowledge allowed them to deliver comprehensive solutions that covered all aspects of our IT infrastructure. 

Furthermore, the exceptional level of customer service and responsiveness displayed by BCA was truly remarkable. They were attentive to our needs, promptly addressing any concerns or inquiries. Their willingness to go the extra mile and their dedication to ensuring our satisfaction set them apart from other companies. 

In summary, BCA's commitment to excellence, their ability to provide tailored solutions, their wide range of expertise, and their exceptional customer service make them a standout IT company. Their unique combination of technical proficiency and outstanding support truly sets them apart in the industry.

Are there any areas for improvement or something BCA IT, Inc. could have done differently?

In regards to areas for improvement or things BCA IT, Inc. could have done differently, I honestly couldn't find any. Their performance throughout the project was exceptional, and they consistently met or exceeded our expectations. BCA IT, Inc. demonstrated professionalism, expertise, and a strong commitment to client satisfaction. 

They were attentive to our needs, delivered on time, and communicated effectively. Overall, our experience with BCA IT, Inc. was overwhelmingly positive, and we have no reservations in recommending their services.

BACKGROUND

Please describe your company and your position there.

I am the office manager of a law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BCA IT, Inc.?

Our law firm hired BCA IT to manager our IT needs. We were looking to outsource all work needed to maintain our network security and efficiency.

SOLUTION

How did you select this vendor and what were the deciding factors?

We research for best IT companies in Miami. We hired BCA IT because of their professional presentation and affordable plans.

Describe the project in detail and walk through their service package.

They managed EVERY detail in our IT department. Everything!

How many resources from the vendor's team worked with you, and what were their positions?

We had one dedicated account manager and a security analyst. Also, a team of support agents for daily tickets.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They helped us with setup of server rack, equipment, stations, moving offices, etc.

How effective was the workflow between your team and theirs?

Very effective. Great response and attention to our conflicts.

What did you find most impressive or unique about this company?

Their caring for our business, in general, was remarkable!

Are there any areas for improvement or something they could have done differently?

Great experience with them overall.

BACKGROUND

Please describe your company and your position there.

I am the General Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BCA IT, Inc.?

The initial hire was for ERP integration, specifically MAS100. It has since evolved to include complete IT support including everything from replacement of servers to phone integration adding and moving facilities and system validation.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose this vendor based on positive reviews and value of services.

Describe the project in detail and walk through their service package.

They handle everything IT related for our business.

How many resources from the vendor's team worked with you, and what were their positions?

We work with several. They are all competent and professional.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We recently moved our main location. They took care of all of the system/server/phone transfers with less than a half day of down time.

How effective was the workflow between your team and theirs?

The system if efficient for submitting a ticket for resolution. they communicate and resolve issues quickly.

What did you find most impressive or unique about this company?

They care about us. They handle issues quickly and follow up to make sure the issue is resolved. There is a personal feel to their business.

Are there any areas for improvement or something they could have done differently?

No, we are very satisfied with their services.

BACKGROUND

Please describe your company and your position there.

Market Research Firm, President

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BCA IT, Inc.?

Broad project to improve cyber-security, collaboration, and performance

SOLUTION

How did you select this vendor and what were the deciding factors?

Trust relationship with President as well as scope of services offered

Describe the project in detail and walk through the stages of the project.

Migration to Office 365, email transition, email security, 2FA, monitoring, support, and many other protocols implemented which are associated with cyber-security.

How many resources from the vendor's team worked with you, and what were their positions?

Several key implementation specialists

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Much more secure operating environment enables us to more fully comply with industry cyber-security standards and audits. They're also an outsourced IT support that works collaboratively through shared platforms.

How effective was the workflow between your team and theirs?

Very effective

What did you find most impressive or unique about this company?

The level of friendly support provided as well as the regular updates facilitated by their President to ensure progress with timeline.

Are there any areas for improvement or something they could have done differently?

Nothing I can think of