# BCA IT, Inc. BCA IT, Inc. Reviews (25), Pricing, Services & Verified Ratings - Verified - 4.9 out of 5 average review rating - 2 connections joined BCA IT, Inc.'s Network [Visit Website](https://bcainc.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/bca-it) **We get IT so you don't have to - Since 1990** Providing excellence to businesses since 1990. We specialize in Managed and Co-Managed IT Services, Cybersecurity, and Compliance Services. BCA has grown to become a respected leader in the community and the industry. We can say that our proudest accomplishment is the large number of long-term clients who year after year have put their trust in our services. If you're looking for a real technology partner, look for one who is always looking for new ways to help you succeed. We'll be waiting for your call. ## Company Information - Minimum project size: $5,000+ - Hourly rate: $100 - $149 - Number of employees: 10 - 49 - 5 Locations: - Doral, FL (Headquarters) - Orlando, FL - Tampa, FL - Miami, FL - Dallas, TX - Founded in 1990 - 2 languages: English, Spanish - 4 timezones: Pacific Standard Time (PST), Mountain Standard Time (MST), Central Standard Time (CST), Eastern Standard Time (EST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 75% IT Managed Services - 10% Cybersecurity - 5% Cloud Consulting & SI - 5% Compliance Consulting - 5% IT Strategy Consulting ### Focus Areas - Cybersecurity focus: - 80% Breach Detection & Incident Response - 5% Cybersecurity Consulting - 5% Identity & Access Management - 5% Threat/Attack Simulations - 5% Vulnerability Management - IT Managed Services Focus: - 40% Security - 35% Help desk - 10% Managed Hosting Services - 10% Network - 5% Disaster Recovery ### Industries - 20% Business services - 15% Financial services - 15% Legal - 50% Manufacturing ### Clients - 70% Small Business (<$10M) - 30% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: BCA IT, Inc. offers competitive pricing with projects ranging from $1,000 to $500,000 annually, depending on client size and needs. Clients appreciate their value for cost, responsiveness, and comprehensive IT management services. **Most Common Project Size**: Less than $10,000 based on 20 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Managed Services: $50,000 to $199,999 based on 14 reviews - Other IT Consulting and SI: Less than $10,000 based on 5 reviews - Cybersecurity: Less than $10,000 based on 3 reviews - Cloud Consulting & SI: $50,000 to $199,999 based on 1 review - IT Strategy Consulting: $50,000 to $199,999 based on 1 review - Other Application Development: $50,000 to $199,999 based on 1 review - Web Development: $50,000 to $199,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### BCA IT, Inc. Review Insights Overall Review Rating: 4.9 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.8 - Willing to Refer: 5.0 ### Top Mentions - Timely (8 mentions) - Knowledgeable (7 mentions) - Professional (7 mentions) - Accessible (4 mentions) - Efficient (4 mentions) - Accommodating (2 mentions) - Communicative (2 mentions) - Easy to work with (2 mentions) - Exceeds expectations (2 mentions) - Great project management (2 mentions) - High-quality work (2 mentions) - Patient (2 mentions) - Personable (2 mentions) - Detail-oriented (1 mentions) - Experienced (1 mentions) - Flexible (1 mentions) - Helpful (1 mentions) - Proactive (1 mentions) - Puts the customer first (1 mentions) - Unique expertise (1 mentions) ### Review Highlights **Effective Cybersecurity Solutions** Clients noted BCA IT, Inc.'s effectiveness in enhancing cybersecurity, eliminating phishing breaches, and protecting against data loss. Their proactive measures have significantly reduced security risks, offering peace of mind to businesses concerned with cyber threats. **Comprehensive IT Solutions** BCA IT, Inc. offers a wide range of services, from cybersecurity to cloud solutions, making them a versatile partner for businesses of various sizes and industries. This comprehensive service offering has been instrumental in meeting diverse client needs. **Strong Project Management Skills** BCA IT, Inc. is praised for their excellent project management, delivering projects on time, and maintaining efficient workflows. Clients appreciate their responsiveness and the seamless integration of their services, ensuring minimal disruption during transitions and implementations. **Successful System Migrations** Clients have successfully transitioned to new platforms, such as Microsoft 365, with BCA IT, Inc.'s assistance. Their expertise in handling complex migrations while ensuring data integrity and minimal downtime is frequently highlighted. **Reliable IT Support and Maintenance** The company consistently provides reliable IT support, including managed services, server maintenance, and network support. Clients appreciate their dedication to maintaining smooth operations and addressing any technical issues promptly. **Proactive Problem Solving** The team is known for their proactive approach, anticipating potential issues and addressing them before they escalate. Their ability to provide solutions that are both forward-thinking and cost-effective has been highly valued by clients. **No Significant Areas for Improvement Noted** Most clients did not identify areas for improvement, indicating a high level of satisfaction with BCA IT, Inc.'s services. The few suggestions made were minor and did not detract from the overall positive experience. **Effective Communication** The company excels in maintaining open lines of communication, using tools like ticketing systems to ensure that client requests are addressed efficiently. This approach has been crucial in sustaining effective client relationships. ### BCA IT, Inc. Reviews #### Cybersecurity & IT Services for Real Estate Investment Group (Featured Review) **The Project** - Services: Cybersecurity, IT Managed Services, IT Strategy Consulting, Other Application Development, Web Development - Project size: $50,000 to $199,999 - Project length: Apr. 2022 - May 2023 **Project Summary**: BCA IT, Inc. provided cybersecurity and IT services for a real estate investment group. The team set up cybersecurity protocols, solved tech issues, conducted monthly audits, and handled specific app hosting. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, LandQuire Management LLC - Industry: Real estate - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 8, 2023 **Feedback Summary**: BCA IT, Inc. eliminated phishing breaches, resulting in zero bank account losses from targeted phishing, an improvement of $470,000. They also helped the client successfully migrate to Microsoft 365. The team was dedicated, professional, and responsive throughout the engagement. ""The whole organization displays professionalism, consultative client management skills, patience, and focus."" **BACKGROUND** Please describe your company and position.I am the Chief Executive Officer of LandQuire Management LLCDescribe what your company does in a single sentence.LandQuire and subsidiaries purchases and analyzes large volumes of real estate and property owner data to carefully source US undeveloped land to buy at arbitrage, then improve via entitlements and use applications, and sell at a profit for LandQuire and its Investors. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire BCA IT, Inc. to accomplish?Stop Cyber Attacks. Capture & eliminate data breaches and bank fraud.Improve IT functionality across all divisions of the Company, and integrate data sharing.Improve data, file and folder curation, ease of access, ease of use (migration of all company data onto central platform and out of google)Set-up and execute an order desk for data, web interface, email, etc. 'issues' to be identified and help sought to resolve. **SOLUTION** How did you find BCA IT, Inc.?Online SearchWhy did you select BCA IT, Inc. over others?High ratingsClose to my geographic locationGood value for costCompany values alignedHow many teammates from BCA IT, Inc. were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.First cyber-security and IT central plan development vendor-partner for our company, and at the one year anniversary. Scope of project was cyber protection and protocols; company devices and communications integration; monthly IT services and specific app hosting; tech issue problem-solving **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Online phishing breaches virtually eliminated (company went from $470k of bank account losses from targeted phishing over two months, prior to engagement, down to $0 thereafter. Migration to Microsoft 365 platform and away from google successfully done.Describe their project management. Did they deliver items on time? How did they respond to your needs?Very dedicated. Seasoned, professional staff. Quick responsive nature. On-time project response and management. As client we were very well servicedWhat was your primary form of communication with BCA IT, Inc.?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Culture and confidence - and professional know-how to answer our questions and fill our needs. From Kenneth on down, the whole organization displays professionalism, consultative client management skills, patience, and focus.Are there any areas for improvement or something BCA IT, Inc. could have done differently?Not that we can recall. Project and contract were well serviced. --- #### Cybersecurity & IT Services for Real Estate Investment Group **The Project** - Services: Cybersecurity, IT Managed Services, IT Strategy Consulting, Other Application Development, Web Development - Project size: $50,000 to $199,999 - Project length: Apr. 2022 - May 2023 **Project Summary**: BCA IT, Inc. provided cybersecurity and IT services for a real estate investment group. The team set up cybersecurity protocols, solved tech issues, conducted monthly audits, and handled specific app hosting. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, LandQuire Management LLC - Industry: Real estate - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 8, 2023 **Feedback Summary**: BCA IT, Inc. eliminated phishing breaches, resulting in zero bank account losses from targeted phishing, an improvement of $470,000. They also helped the client successfully migrate to Microsoft 365. The team was dedicated, professional, and responsive throughout the engagement. ""The whole organization displays professionalism, consultative client management skills, patience, and focus."" **BACKGROUND** Please describe your company and position.I am the Chief Executive Officer of LandQuire Management LLCDescribe what your company does in a single sentence.LandQuire and subsidiaries purchases and analyzes large volumes of real estate and property owner data to carefully source US undeveloped land to buy at arbitrage, then improve via entitlements and use applications, and sell at a profit for LandQuire and its Investors. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire BCA IT, Inc. to accomplish?Stop Cyber Attacks. Capture & eliminate data breaches and bank fraud.Improve IT functionality across all divisions of the Company, and integrate data sharing.Improve data, file and folder curation, ease of access, ease of use (migration of all company data onto central platform and out of google)Set-up and execute an order desk for data, web interface, email, etc. 'issues' to be identified and help sought to resolve. **SOLUTION** How did you find BCA IT, Inc.?Online SearchWhy did you select BCA IT, Inc. over others?High ratingsClose to my geographic locationGood value for costCompany values alignedHow many teammates from BCA IT, Inc. were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.First cyber-security and IT central plan development vendor-partner for our company, and at the one year anniversary. Scope of project was cyber protection and protocols; company devices and communications integration; monthly IT services and specific app hosting; tech issue problem-solving **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Online phishing breaches virtually eliminated (company went from $470k of bank account losses from targeted phishing over two months, prior to engagement, down to $0 thereafter. Migration to Microsoft 365 platform and away from google successfully done.Describe their project management. Did they deliver items on time? How did they respond to your needs?Very dedicated. Seasoned, professional staff. Quick responsive nature. On-time project response and management. As client we were very well servicedWhat was your primary form of communication with BCA IT, Inc.?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Culture and confidence - and professional know-how to answer our questions and fill our needs. From Kenneth on down, the whole organization displays professionalism, consultative client management skills, patience, and focus.Are there any areas for improvement or something BCA IT, Inc. could have done differently?Not that we can recall. Project and contract were well serviced. --- #### IT Support & Monthly Monitoring for Legal Services Firm **The Project** - Services: Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Jan. - Dec. 2021 **Project Summary**: BCA IT, Inc. provided on-demand IT services for a legal services firm. They monitored the client's IT system and helped them move their infrastructure to cloud-based solutions, guiding them through the process. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Comptroller, Legal Services Firm - Industry: Legal - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Aug 31, 2022 **Feedback Summary**: The company avoided getting hacked various times. They also didn't have any downtime, thanks to BCA IT, Inc.'s work. The team's workflow was seamless, and their resources communicated efficiently with the client. They were always responsive and accommodating, fully understanding the firm's needs. ""They understand our work culture and have adapted to our needs accordingly."" **BACKGROUND** Please describe your company and your position there. I'm the Comptroller of a small Law Firm practicing Litigation & Commercial Real Estate. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire BCA IT, Inc.? Our Firm needed "on-demand" IT services without having to hire a full-time IT person. **SOLUTION** How did you select this vendor and what were the deciding factors? We researched online & word-of-mouth recommendations, including local & non-local companies. We chose BCA because they are local & we felt we were getting more than what we needed for less than the cost of hiring a full-time IT person. Describe the project in detail and walk through the stages of the project. We were given options on monthly monitoring & provided details of what they offered, making it easy for us to choose. They also assisted with our decision to move to the cloud as well taking us through the process. How many resources from the vendor's team worked with you, and what were their positions? It seems there's always a member of their team ready to work with us at a moment's notice, including after-hours emergencies, whether it's the company's president or a technician. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Having monthly monitoring has helped us avoid getting hacked on several occasions. It also ensures we never have downtime, especially with remote work in this new work-from-home scenario. How effective was the workflow between your team and theirs? Communication seems effortless via any medium. Their team is very responsive and accommodating. What did you find most impressive or unique about this company? They understand our work culture & have adapted to our needs accordingly. Are there any areas for improvement or something they could have done differently? Our Firm, at times, could dedicate more time to being more pro-active with their recommendations/solutions. --- #### IT Relocation for Logistics Company **The Project** - Services: Other IT Consulting and SI - Project size: Less than $10,000 - Project length: May 2021 - Ongoing **Project Summary**: A logistics company hired BCA IT, Inc. to help relocate their IT infrastructure. Along with moving all the servers, databases, and equipment, the team also installed the telecom systems in the client's new office. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** General Manager, Unlimited Freight Consultants, Inc. - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 15, 2021 **Feedback Summary**: BCA IT, Inc. has helped the client make a seamless relocation. This was aided by the team's quick and timely responses. Their efficiency and expertise also enabled them to handle, migrate, and install the IT infrastructure without issues.  ""They’ve been very professional and efficient in all their services." " **BACKGROUND** Introduce your business and what you do there. I’m the general manager of a logistics company that provides services across North, Latin, Central, and South America. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with BCA IT, Inc.? We were in the midst of moving our offices from one location to another. We brought in BCA IT to help with logistics and moving all our technology-related infrastructure. **SOLUTION** What was the scope of their involvement? BCA IT was able to assess what needed to be done in order for us to move from one office to another. They recommended and established a plan for us which we approved and followed. They moved all our servers and databases, as well as the physical desktops of our employees, to the new building we were going to occupy. The team then did the installations and set up the telephone systems in our new office. What is the team composition? There are four people in total. There was the company president, account manager, IT help, and the person who’s overseeing the whole operation. How did you come to work with BCA IT, Inc.? They were referred to us by a person who previously managed our IT but has long since retired. BCA IT consulted with us on the best course of action, put together a plan, and gave us a quote. We compared theirs with other companies and saw that they had the most efficient and straightforward plan. We also thought that their price, structure, and services were the most aligned with our needs, so we decided to go with them. How much have you invested with them? As of this moment, we’ve probably invested around $6,000. What is the status of this engagement? The partnership began in May 2021 and is still ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Every goal that we had set has been achieved and exceeded, as far as the move is concerned. It was a seamless transition. How did BCA IT, Inc. perform from a project management standpoint? They were excellent. I have nothing but great things to say about them. BCA IT has been on time to every appointment that we had set and they answer calls in a timely manner. They’ve been very professional and efficient in all their services. We typically communicate by phone or email. We work at a very fast pace and they always immediately respond. What did you find most impressive about them? There are a few things, but I would say their professionalism and expertise are the most impressive. The way they conduct themselves in business is excellent. Are there any areas they could improve? As of right now, none. I’m just very happy with their service. Do you have any advice for potential customers? Let BCA IT know what your needs are and allow them to map out what the course of action will be. --- #### IT Systems & Solutions for Business Consultant Company **The Project** - Services: Other IT Consulting and SI - Project size: Less than $10,000 - Project length: Jan. 2015 - Ongoing **Project Summary**: BCA IT, Inc. established the IT system of a business consultant company. Their ongoing tasks include security services, backup services, and more. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive Assistant, Business Consultant Company - Industry: Legal - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 15, 2020 **Feedback Summary**: BCA IT, Inc. had been communicative since the start of the engagement. Their expertise in developing efficient IT systems has been integral in the transition of the company to become a big firm. Customers can expect patience, dedication, and professionalism from them. ""They are quick to respond, patient, and very knowledgeable." " **BACKGROUND** Please describe your company and your position there. E. Rostov & Associates LLC is a business consultant company that often deals with other countries. I am an administrative assistant. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire BCA IT, Inc.? We hired BCA IT, Inc. in 2007 when my boss opened an office after retiring from a very large law firm with an in-house IT team. We needed a company that would set up our IT system and help us with any day to day IT matters in a quick and reliable way. BCA takes care of all our IT needs, including security and backup services. What were your goals for this project? We wanted a company which would be reliable, with a reputation for quick response and which values a good relationship with clients big or small. **SOLUTION** How did you select BCA IT, Inc.? BCA was recommended to the President of the company by a friend. Describe the project in detail. Once we had selected BCA IT, Inc., together we decided which services would be needed in our office. Immediately they set up our system, as well as our accounting program. With BCA's help it was a seamless start. What was the team composition? For our purposes we did not need a team in charge of the work, but everyone with whom I have dealt at BCA has been very responsive and quick, which is essential particularly if you are dealing with negotiations in different time zones.. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? BCA helped us make the transition from a big firm very painless. They are quick to respond, efficient, and always very professional. How effective was the workflow between your team and theirs? Every time that I communicate with BCA, I am kept informed of the progress of my requests and they always respond quickly. Over all the years that we have worked with BCA I have never had an unprofessional experience. What did you find most impressive about this company? They are quick to respond, patient, and very knowledgeable. They always solve whatever challenge with good humor and give their services with the same professionalism whether your company is big or small. Are there any areas for improvement? I know I'm in good hands with BCA IT, Inc. --- #### IT Security for General Contractor **The Project** - Services: Cybersecurity - Project size: Less than $10,000 - Project length: Aug. 2020 - Ongoing **Project Summary**: After an IP security breach, BCA IT, Inc. helped restore legacy and historical data on a new email and domain remotely. They also set up new equipment, apps, and security systems. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** VP, RM Contracting Inc. - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 8, 2020 **Feedback Summary**: Due to BCA IT, Inc.’s help, the problem has been resolved. They delivered high-quality work, was helpful, and informative throughout the process. On top of that, they provided excellent customer service. "“They knew exactly what we needed and delivered. It was a pain-free process.” " **BACKGROUND** Introduce your business and what you do there. I’m the VP  for RM Contracting Inc. We’re located in Miami, Florida. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with? We an IP issue with our computers. There was a hack into our email and we hired BCA IT, Inc. to resolve the situation for us. **SOLUTION** What was the scope of their involvement? They did some stuff remotely, basically our legacy data and our historical emails. They set it up so that we still had that data in our new email and domain. Then they came on site, set up all of our equipment, downloaded apps, and ran the security on the email. What is the team composition? We worked with two people. How did you come to work with BCA IT, Inc.? They were recommended to us and my partner hired them. They work with one of our clients in the IT industry. How much have you invested with them? It was north of $1,000. What is the status of this engagement? We started working together in August 2020 and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Our problem has been resolved, but they would be our go-to team if we had more issues come up in the future. We were happy with the quality of their work. Right away, they were very helpful, informative, and professional. How did BCA IT, Inc. perform from a project management standpoint? We had email and phone communication with them. It was very efficient. There was no delay in time or having to wait around. Every time we called, we got a response right away. What did you find most impressive about them? Their customer service was very helpful and informative. They knew exactly what we needed and delivered. It was a pain-free process. Are there any areas they could improve? No, we were satisfied with everything. Do you have any advice for potential customers? Know the issue and what you want to get done going into the project. If they're looking for a good, reputable company that provides excellent service, I would just tell them to trust BCA IT, Inc. --- #### Cloud Implementation & Maintenance for Oil and Lube Co **The Project** - Services: Cloud Consulting & SI, IT Managed Services - Project size: $50,000 to $199,999 - Project length: Sep. 2018 - Ongoing **Project Summary**: BCA IT, Inc. migrated Exchange on-premise to Exchange Online. They handled implementation and then walked the client through the Office 365 portal. They continue to provide maintenance services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Network Administrator, Tropic Oil Co. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 25, 2020 **Feedback Summary**: The client has been very pleased with BCA IT, Inc.’s services. The skilled team communicates well, and their quick response times are particularly noteworthy. "“They know what they’re doing.” " **BACKGROUND** Introduce your business and what you do there. We’re a physical distributor of oil and lube. My position is network admin. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with BCA IT, Inc.? We had on-premise Exchange, and we hired them to move our exchange to Microsoft 365 Cloud. **SOLUTION** What was the scope of their involvement? BCA IT, Inc. did the implementation. However, they guided me every step of the way. Once we successfully migrated from Exchange on-premise to Exchange Online, they walked me through the Office 365 portal. What is the team composition? I worked with three people. How did you come to work with BCA IT, Inc.? They were highly recommended by the CFO we had at the time. How much have you invested with them? We spend $24,000 a year. What is the status of this engagement? Our work together began in September 2018, and we’re still working together. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’ve been very happy with their services. How did BCA IT, Inc. perform from a project management standpoint? We communicate via email and phone. They’re good about getting back to me quickly. What did you find most impressive about them? The best part about working with BCA is their response time. Are there any areas they could improve? No. Any advice for potential customers? They know what they’re doing. --- #### IT Support & Implementation for Youth Community Nonprofit **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: July 2012 - Ongoing **Project Summary**: BCA IT, Inc. provides managed IT services for a children’s community nonprofit. Their work includes issue resolution, equipment setup, and facilitating the technical side of remote-work. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Boys & Girls Club of Miami-Dade - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 25, 2020 **Feedback Summary**: BCA IT, Inc.’s work has met the mark across the board. They’ve set up their client’s equipment seamlessly and continue to make sure all of their technical needs are met. The team is efficient, responsive, and easy to work with. Customers can expect an affordable vendor that’s solutions-oriented. "“The team always finds solutions that make sense to us and our budget.”   " **BACKGROUND** Introduce your business and what you do there. I’m the president of the Boys & Girls Club of Miami-Dade. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with BCA IT, Inc.? We needed help maintaining our computer systems, and troubleshoot any problems. We needed it done in an affordable and effective way. **SOLUTION** What was the scope of their involvement? Anytime we have an issue, we just give them a call. If they can resolve it online, it gets done. If not, they send someone out physically to solve it. The team also helps us implement new technology. For example, they helped us set up a new computer lab with 25 stations. The team took us from A-Z, which computers we needed to access, and what internet provider is best to use.  BCA IT is also supporting our shift to remote work with the COVID-19 pandemic. They helped us make the change quickly.  Most recently, the team is helping us increase our bandwidth to make sure we have enough resources for children that will be remote learning here at the start of the school year. What is the team composition? We work with 6–8 people from their team. How did you come to work with BCA IT, Inc.? They were recommended to us. How much have you invested with them? We’ve spent $20,000–$30,000 on an annual basis. What is the status of this engagement? We started working together in July 2012, and our work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  BCA IT always delivers great work. If something doesn’t work, which happens with technology sometimes, they come back and take care of it. How did BCA IT, Inc. perform from a project management standpoint? They always let us know when they’re done fixing something, which is all we ever want to hear. We keep in touch via email or phone, and they manage our projects with a ticket system. Someone will always call us back immediately. What did you find most impressive about them? Their practicality really stands out. The team always finds solutions that make sense to us and our budget. Are there any areas they could improve? No, they’ve been really responsive. ‘ Do you have any advice for potential customers? My advice is to let them know everything you need and want, and they’ll be able to come up with a solution. --- #### IT Infrastructure Management for Wholesale Clothing Company **The Project** - Services: IT Managed Services, Other IT Consulting and SI - Project size: Confidential - Project length: June 2016 - Ongoing **Project Summary**: BCA IT, Inc. provides IT services to a wholesale clothing manufacturer. They manage the client’s infrastructure and handle tasks such as server maintenance and new user account creation. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO, Wholesale Clothing Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 21, 2020 **Feedback Summary**: The firm continually goes above and beyond what is expected of them, actively seeking out new solutions that will either better meet the client’s needs or help them save money. BCA IT, Inc.’s consistent communication has helped the two maintain a transparent, fruitful partnership. "“They allow us to focus on our business, without having to worry about IT.” " **BACKGROUND** Introduce your business and what you do there. We’re a wholesale manufacturing company of women’s clothing. I’m the COO. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with BCA IT, Inc.? We hired them to handle all aspects of IT. **SOLUTION** What was the scope of their involvement? We’ve had other IT partners prior, but they currently take care of our entire IT infrastructure. That work includes server maintenance, user set up, and more.  What is the team composition? I work with a handful of their IT employees. There are probably about 4–5 technicians that I’ve interacted with. The team size depends on the service that we require at the time. If we have a large-scale project coming up, we loop in their owner as well.  How did you come to work with BCA IT, Inc.? They were recommended by our CFO, who had worked with them at a previous company. We weren’t satisfied with our IT partner at the time, so we made the jump. What is the status of this engagement? We started working with them around June 2016. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They go above and beyond to help us solve our technical issues. For instance, they’ll do the due diligence to research things like new phone networks, searching out solutions for our problems. From there, they provide us with honest suggestions while keeping our budget and efficiency needs in mind. Through their knowledge of the IT space, they’re always trying to find ways to save us money, whether that’s through a workaround or alternative option. How did BCA IT, Inc. perform from a project management standpoint? They’re always communicating and turning projects in on time. We’ve kept up a very transparent, easy engagement because of that. We communicate mainly through emails and phone calls.  What did you find most impressive about them? They allow us to focus on our business, without having to worry about IT.  Are there any areas they could improve? No, I can’t think of anything.  Do you have any advice for potential customers? The investment in their team is well worth it. Select an IT team that solves problems effectively the first time around. I’d recommend their services. --- #### Managed IT Services for B2B Tire Distributor & Wholesaler **The Project** - Services: IT Managed Services - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2008 - Ongoing **Project Summary**: BCA IT, Inc. provides managed IT services, overseeing a tire company’s IT equipment, network, infrastructure, and security while providing day-to-day support. They’ve helped set up offices in the US and beyond. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Manager, Tire Group International - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 21, 2020 **Feedback Summary**: After more than a decade, BCA IT, Inc. continues to be the client’s IT services provider of choice. They supplement a long-term partnership by delivering excellent service and meeting deadlines. Responsive and friendly, the team facilitates a straightforward engagement by using a ticketing system. "“They’re the best in the business.” " **BACKGROUND** Introduce your business and what you do there. I’m the operations manager for Tire Group International, a B2B tire distributor and wholesaler that imports and exports tires and sells to all businesses. We cater to the US market as well as internationally.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with BCA IT, Inc.? We hired BCA to manage our IT, network, and infrastructure. **SOLUTION** What was the scope of their involvement? To start, they set up our servers. They've evolved our servers over the years, so we've gone from having servers on-site to virtualizing our servers to having co-locations. They’ve done major projects in terms of updating our back-of-house, so all of our IT equipment, as well as managing every user and helping them with any needs, such as small updates to their Microsoft Office account.  We buy and order our equipment through them, and they suggest the licenses that we need for managing everything. They help monitor our security and do major security patches to prevent any form of hacking. They've also helped us mount businesses abroad, so they were one of the ones that helped us set up our international offices. They've even helped us set up other offices around Florida.  What is the team composition? I’ve worked with eight people, including Kenneth (President), who is the owner, and Angel (Network Account Manager), who is our primary account manager. I’ve also worked with a secondary account manager, three techs, a high-level security and software engineer, and two customer service reps.  How did you come to work with BCA IT, Inc.? I started working at Tire Group International 10 years ago, and BCA was already helping with IT. However, I know that they met because one of the longest-tenured people at Tire Group is a longtime friend of Kenneth. That person introduced Kenneth to the owner of Tire Group, and they started talking about managing IT. They onboarded Kenneth, and the rest is history.  How much have you invested with them? Yearly, we spend $200,000–$500,000. In total, we’ve spent about $2 million. What is the status of this engagement? My company has worked with them for 13–14 years. I’d estimate that our work together began in January 2008, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? In my opinion, they’re the best in the business, and I’ve worked with a few of these types of companies. How did BCA IT, Inc. perform from a project management standpoint? All I have to do is sit down with them and either approve or decline their suggestions; it’s a very straightforward partnership. We’re only about 10 minutes down the road from BCA IT, Inc., so that helps with service. They’re fantastic. They usually hit their deadlines. If they’re not going to meet a deadline, it’s generally because of a factor outside of their control. They’re also very good about saying whether they’ve run into an issue. They have a ticketing system, so my communication with them is through email. If I want a ticket to be opened, I send an email to a specific address, and that goes into the ticketing platform. What did you find most impressive about them? I’ve worked with them for 10 years now, so at this point, it’s become a friendly relationship. I know them personally, and I really enjoy working with them and talking with Kenneth. Are there any areas they could improve? Kenneth’s company used to have a different name, and then at some point, they went through a merger. During that transition, the service fell off for 6–12 months. However, by then, we’d already been working with them for a significant amount of time.  Other than that, I don’t have any criticisms; they’re great. They always respond to me and deliver. They’re fair about everything.  Any advice for potential customers? 100% hire them. This does depend on your company size; I believe we’re one of their larger organizations, and we have about 100 people. If you’re a small–medium-sized business, they’re the best in the business. --- #### Managed IT Services for Consumer Goods Company **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: Jan. 2012 - Sep. 2015 **Project Summary**: BCA IT, Inc. provided managed IT services for a consumer goods company. Their work includes all related infrastructure services, upgrades, and new projects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Admin, Consumer Goods Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Aug 21, 2020 **Feedback Summary**: BCA IT, Inc was a great partner to the company. They delivered in a timely manner, ultimately providing incredible solutions. Their work is always excellent and created within a fast turnaround time. ""We were impressed with their knowledge, professionalism and expertise." " **BACKGROUND** Please describe your company and your position there. I'm the IT Admin at a consumer goods company **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire BCA IT, Inc.? BCA help us for many years as our main MSP and point of contact for all related infrastructure services, upgrades and new projects. What were your goals for this project? Goal was to minimize down time while maximizing our resources and keeping our infrastructure top notch to satisfy daily work demand. **SOLUTION** How did you select BCA IT, Inc.? The company search online among many vendors and BCA stand out as one of the top results in the are with amazing reviews. Describe the project in detail. BCA help us modernize our vmware infrastructure along to the segmentation of our phone network from data network to minimize traffic impact to ensure our CRM will work at his best. What was the team composition? We had one project manager assigned and 2 Engineers for our project but we could always count on backup from the rest of team as need it. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Work was completed successfully and in a timely manner, once the segmentation was completed the network performed much better and is actually easier to manage and troubleshooting. How effective was the workflow between your team and theirs? Excellent! What did you find most impressive about this company? We were impressed with their knowledge, professionalism and expertise. Are there any areas for improvement? Work performed was done great and fast, could improved follow ups a little but overall excellent service. --- #### Managed IT Services & Support for Miami Food Supplier **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: BCA IT, Inc. provided 24/7 IT helpdesk support for a food supply and distribution company. After discussing the client's objectives in a discovery call, they provided cybersecurity backups and cloud services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** General Manager, International Cruise Food & Hotel Suppliers - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 3, 2020 **Feedback Summary**: BCA IT, Inc. has proved to be proactive and reactive; they're able to anticipate problems before they arise to act smartly and preemptively. Their expertise shines through every engagement, and their personalized account management has made the partnership a pleasure. They truly go above and beyond. ""BCA IT always goes above and beyond in getting to know the company and its consumers." " **BACKGROUND** Please describe your company and your position there. General Manager of a Foodservice Distributor for Cruise Lines **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire BCA IT, Inc.? Complete IT management and maintenance IT helpdesk support 24/7 Cybersecurity Data Backup and Disaster Recovery Cloud Services IT vendor management Office/Servers relocation What were your goals for this project? Smooth transition from previous IT management Build a stronger and reliable infrastructure Provide better IT support to users Help manage other IT projects with vendors **SOLUTION** How did you select this vendor? Highly recommended by our third party ERP Support company Describe the project in detail. Once we selected BCA IT, we had a series of discovery meetings to discuss our goals and objectives. Within a week, they presented a thorough plan to get us where we needed. They never waited for us to tell them what to do; sometimes they'll be the ones to pull or team forward. What was the team composition? We were assigned an account manager to support us and serve as the main point of contact. However, we always receive the same personalized and exceptional support from their other support specialists. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We can now focus more on growing our business with the confidence that we have the best IT partner. How effective was the workflow between your team and theirs? Proving themselves to be a proactive organization, the team is consistently able to predict and respond to needs before they arise. They always provide excellent customer service and demonstrate a strong commitment to the partnership. Their expertise and quality work inspires confidence in their abilities. Strong and personalized account management is a key factor in their success. What did you find most impressive about this company? Their partnership and proactivity. BCA IT always goes above and beyond in getting to know the company and its consumers, ultimately delivering products and services that have streamlined internal processes and provided reliable IT systems. Are there any areas for improvement? None --- #### Managed IT Services for Door and Window Retailer **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Jan. 2012 - Ongoing **Project Summary**: BCA IT provides managed IT services for a door and window retailer on an ongoing basis. Their work includes computer maintenance, software updates, and security.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Vice President, Doors & Plus - Industry: Retail - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 28, 2020 **Feedback Summary**: BCA IT’s work has consistently met the mark for ten years. The team is thorough in making sure their customers are well equipped for success. They always make sure that systems are up to date and functioning properly. "“They always make sure everything works smoothly.” " **BACKGROUND** Introduce your business and what you do there I am the vice president at a door and window retailer. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address BCA IT I hired them to provide IT and maintenance services. This included computer maintenance, software updates, security, among other tasks. **SOLUTION** What was the scope of their involvement? They take care of our IT and maintenance needs. This included computer maintenance, software updates, security, among other tasks. What is the team composition? There were more than three people on our team. How did you come to work with BCA IT? They were referred to us and we decided to give them a try. How much have you invested in them? I pay a fee of $500, plus other services. What is the status of this engagement? We have been working with them since 2010, and our collaboration is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? It has been great and they’ve helped me a lot. We’ve been working together successfully for years now. How did BCA IT perform from a project management standpoint? They always make sure everything works smoothly, making sure that my security systems are updated. I have had excellent experience with them. What did you find most impressive about them? They offer a great service. They’ve always been available whenever I’ve needed their help. Are there any areas they could improve? No, everything is perfect. --- #### Managed IT Services for Finance Firm **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: BCA IT, Inc. provides managed IT services for a finance firm’s three office locations. They performed an audit, set up necessary equipment, and continue to manage hosting, security, and other IT needs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Senior Vice President of Operations, Finance Firm - Industry: Financial services - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — May 26, 2020 **Feedback Summary**: The BCA IT, Inc. team ensures stability across all three offices. They provide high-quality support and responsive customer service. The team is very hands-on, communicating regularly and providing information on recent security trends. "“I’m most impressed by their IT knowledge and their quality of service to their clients.” " **BACKGROUND** Introduce your business and what you do there. We are a surety and finance firm in Miami, Florida. I am the senior vice president of operations. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with BCA IT, Inc.? We were originally partnered with a different IT firm, but they struggled to work with our multi-state office operation. We wanted to find an agency that was based in Miami — near our main office — that could also work with our other locations in New York and Pennsylvania. **SOLUTION** What was the scope of their involvement? Generally, they provide managed IT services across all of our offices. When we first brought them on, the BCA IT, Inc. team completed an audit of our current situation to determine whether or not our hardware and equipment was what we needed.  Then, they set up a virtual cloud to enable remote working. We’re a majority web-based company, so everything we do in online and through our website. Their team manages all of our hosting and security needs, SSL (Secure Socket Layer) certificates, and any other IT tasks we need help with.   What is the team composition? Kenny (President, BCA IT, Inc.) is main representative. There are two people who handle our administrative needs, like helping us upgrade all of our computer equipment across all three offices. There are also several engineers that work on our account.  How did you come to work with BCA IT, Inc.? We use an accounting software that is very specific to our industry. They were providing support to the company that runs that software. When we were starting to look for a new IT firm to partner with, our CEO connected the dots and reached out BCA IT, Inc.  How much have you invested with them? We have an annual contract with them. When we first started, the initial agreement was for about $2,000 a month. As our team has grown, that has increased to about $5,000 a month. What is the status of this engagement? We started in 2017, and we’re still working with them. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Their services are timely and of high quality. BCA IT, Inc. set up our remote offices at the start of our partnership, and everything is still running smoothly. We didn’t even miss a beat when the COVID-19 pandemic hit.  Their team is very hands on, engaging with us consistently — not just when there are IT issues. They make sure we are always up to date on the latest security technology, and give presentations to share information. Overall, we’re happy with their service. How did BCA IT, Inc. perform from a project management standpoint? They have an IT health email, which has been really nice because we’re all so busy. I can shoot over a message to that address, and a ticket is instantly created. Within a few minutes, I receive an email confirming my request and they usually get back to me via email or phone call in the next hour with an appropriate solution or response. Their customer service is excellent. What did you find most impressive about them? I’m most impressed by their IT knowledge and the quality of their service to clients. Are there any areas they could improve? None come to mind — they meet all of our needs. Do you have any advice for potential customers? Set up an assessment meeting with their team so they can get a big-picture understanding of what’s going on in your office. That way, they can provide a more accurate proposal. --- #### IT Services for Digital Marketing Firm **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: Jan. 2015 - Ongoing **Project Summary**: BCA IT, Inc. provides ongoing technical support services for a digital marketing company. Throughout the relationship, they’ve helped set up networks and enhance online security.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Ewizer - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 15, 2020 **Feedback Summary**: BCA IT, Inc. provided excellent customer service and was hands-on in their work. The client was happy with their ability to meet goals and deliver solutions.  ""They’re easy to communicate with." " **BACKGROUND** Introduce your business and what you do there. I’m the owner of a B2B digital marketing agency. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with BCA IT, Inc.? We hired them for technical support including setting up networks, internet-related issues, and security support. **SOLUTION** What was the scope of their involvement? We call them whenever we need IT support. They’ve mostly helped us with internet-related projects. They also helped with security by backing up all of our emails. They work mostly remotely but can come on-site when needed.  What is the team composition? I work with a team of three or four people from BCA IT.  How did you come to work with BCA IT, Inc.? I received a referral.  How much have you invested with them? We’ve invested between $5,000-$7,000.  What is the status of this engagement? We started working with them in 2015 and our engagement is ongoing. We call them as needed for different projects. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’ve met and exceeded the goals of each project. We’re happy with the results of the work that they’ve done.  How did BCA IT, Inc. perform from a project management standpoint? They’re easy to communicate with. They use a ticketing system and are quick to respond.  What did you find most impressive about them? They’re customer service-oriented and hands-on. Their pricing is also fair.  Are there any areas they could improve?  There’s nothing I can think of.  --- #### IT Services for Cordage Distributor **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: Jan. 2004 - Ongoing **Project Summary**: BCA IT helped a cordage distributor transition from a manual bookkeeping system to a software that tracks inventory, vendors, customers, and accounts. They’ve since stayed on for maintenance and updates. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Owner & President, Edge Cordage - Industry: Manufacturing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 15, 2020 **Feedback Summary**: The BCA IT team has consistently proven themselves to be an excellent partner. They always meet their expectations and deliver on promises, working to overcome challenges in a timely and professional manner. ""Over the 16-year relationship we’ve had with BCA IT, they’ve always worked diligently to fix any problems." " **BACKGROUND** Introduce your business and what you do there. I’m the owner and president of Edge Cordage, a cordage distributor. We supply everything from kite strings to mooring lines for ships, and all the different rope products in between. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with BCA IT, Inc.? We had an old-fashioned bookkeeping machine that didn’t retain any information. We were having inventory issues as well and decided we wanted to transition to a computer system to keep track of all of our information. **SOLUTION** What was the scope of their involvement? BCA IT helped us transition from our manual bookkeeping process over to a computer system. At the time, the company was just called BCA—it’s since split into BCA IT, but it’s all under the same family company. Likewise, the bookkeeping software we use is now called Sage, though it went by a different name at the beginning of our engagement.  The BCA IT team helped us understand how to use the software and what we could leverage it for. We went out to their facilities about two or three times for training sessions. Once the software and computers were installed, they worked with us for a few days to migrate all of our vendors, customers, inventory, and accounts payable section onto the system.  What is the team composition? We work with a team of about 10 people.  How did you come to work with BCA IT, Inc.? I’d been considering transitioning into software and looking at different programs to put in. A close friend of mine had installed the same software, which was more comprehensive than what we needed at the time. However, they were looking to expand into South Florida, so we ended up getting a great deal on the product.  The big deciding factor was that it was the only software that was able to handle the length of some of our product descriptions, which could be up to about 200 words.  What is the status of this engagement? We’ve been working with BCA IT since 2004. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  They’re an excellent company. When you work with a provider, especially someone in the software business, nothing goes perfectly. The initial installation is one thing, but as the relationship goes on, the issues that come up along the way are another thing. How well the provider reacts to those problems and how quickly they get them taken care of makes all the difference. Over the 16 year relationship we’ve had with BCA IT, they’ve always worked diligently to fix any problems. They stay with us until it’s resolved to our satisfaction. How did BCA IT, Inc. perform from a project management standpoint? They’re always available to take my phone calls, whether it’s their mainline or cell phones of my main contacts. What did you find most impressive about them? BCA IT always does what they say they’re going to do. Are there any areas they could improve? We always wish that they could fix problems faster, but that’s just a wish list. Do you have any advice for potential customers? Lay all your cards on the table with BCA IT in regards to what you need and how you want it done. The more they know about what you want to do, the easier it will be for them to recommend how to do it. --- #### Managed IT Services for Law Firm & Bookkeeping Service **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: May 2017 - Ongoing **Project Summary**: BCA provides managed IT services to a law firm and bookkeeping service. They support the firm’s hardware and software at employee workstations and are upgrading their server environment. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Dependable Accounting Services - Industry: Business services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 14, 2020 **Feedback Summary**: The three-year relationship is marked by a high level of professionalism, patience, and expertise. BCA takes the time to explain their services and offerings, responds quickly to inquiries at all levels, and keeps their promises. Their personability as a team stands out. ""I cannot say enough good things about BCA." " **BACKGROUND** Introduce your business and what you do there. I’m the owner of Dependable Accounting Services. I’m a bookkeeper for multiple companies.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with BCA IT, Inc.? One of my clients — a law firm — used BCA to upgrade their entire computer server and workstations. I also use BCA’s services personally. **SOLUTION** What was the scope of their involvement? BCA provides my client with IT support for both hardware and software. The law firm has a server environment as well as individual workstations. Employees can reach out directly to BCA if they have any software issues. If it’s a hardware issue, the law firm’s owner or I will get in touch. What is the team composition? We work with four people. How did you come to work with BCA IT, Inc.? When the law firm put out the idea of a server upgrade, their in-house IT person introduced them to Kenny (President) to make it happen. From the moment we met him, he has been incredibly professional and forthcoming with information and knowledge. I’ve worked for a law firm full-time and went through many IT people. Quite frankly, in my experience, the person giving the presentation tends to know the jargon without knowing what happens behind the scenes. If we ask them questions, they don’t actually know if what you request is possible or easy. In this case, Kenny presented it to us and knew what he was talking about. He never oversold or misguided us. That was so huge to me after experiencing the opposite. How much have you invested with them? We’ve spent over $60,000. What is the status of this engagement? We first met them about three years ago. We took a baby step with them in going to the cloud with Office 365, but it was a while before we could jump in to redo the server. That’s what we’re working on now. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? BCA is incredible. They give very professional, detailed proposals and present us with their offerings and suggestions. They take the time to explain everything thoroughly to us as well.  There are clients that I’m begging to switch to BCA. One of my previous clients decided to upgrade their servers with a different IT company, but they’ve since had a nightmare in that transition. I believe they’re going to jump over to BCA for their tech support from here on out. How did BCA IT, Inc. perform from a project management standpoint? They’ve been incredible. I’ve worked with their inside office, and they’ve been very efficient in responding with a request to something that I had to bill for. One thing I like about them is that they try to keep our team consistent. I don’t like a company with a call center system. BCA put a team on our account that works with us throughout the partnership. What did you find most impressive about them? The fact that they deliver what they present impresses me. I cannot say enough good things about BCA. I’ve been in this field for 20 years, and my previous firm went through 5 IT support people. My life would’ve been so much easier if we had BCA on staff. I honestly have not met such a nice company to work with. Are there any areas they could improve? No, not at this point. We haven’t been able to work with the things they’ve done since COVID-19 started. Any advice for potential customers? Do everything you can to get Ernesto (Senior System Engineer) and Dennys (IT Support Specialist) on your team!  --- #### Managed IT Services for Industrial Supply Manufacturer **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Aug. 2019 - July 2020 **Project Summary**: BCA IT, Inc. served as an IT support provider for a manufacturer of industrial supplies. Their scope of work included help desk support, cybersecurity efforts, server and network maintenance, and data back-ups. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Finance & Administrative Manager, Prime Industrial Fasteners - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 14, 2020 **Feedback Summary**: BCA IT, Inc. quickly executes on all tasks. They completed all initial projects within one month. Thanks to their work, the client saw a reduction in spam. Their support team was responsive, knowledgeable, and easy to work with. The client commends them for their professionalism and expertise. ""They provide IT services the right way!" " **BACKGROUND** Please describe your company and your position there. I am the Finance manager at Prime Industrial Fasteners located in Miami, FL. We are distributors of fasteners and industrial supplies servicing the construction industry. I oversee finance and accounting operations, as well as manage administrative duties within the company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire BCA IT, Inc.? BCA IT was hired to manage our IT services. This includes providing unlimited help desk IT support, web and malware protection, back-up and disaster recovery services, PC, server and network monitoring and maintenance, VPN access, Office 365 services. What were your goals for this project? Our goal was to outsource a reliable and professional IT company that can provide all our IT needs with our eyes closed. **SOLUTION** How did you select this vendor? I was recommended. Describe the project in detail. To implement the services (mentioned above) the team at BCA IT worked hard (even at night to not interrupt our operation during business hours) and get the job done in a timely manner. If any user in our company has an IT issue or needs support, they can open a service ticket and the IT support team responds to us quickly with solutions. In addition, prior to getting BCA IT we were in the process of migrating to a new domain for our email. Once we partnered with them, they helped us do this right away and was effectively able to get it up and running within weeks. What was the team composition? We have an account manager who oversees our IT services. The account manager explains what is being done on their end and provides a health status which gives us insight on IT performance and recommends what needs to be reviewed and implemented to get better. Along with the account manager, BCA IT has a friendly, knowledgeable support team that assist and execute on our needs. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The team at BCA IT works quick and efficient. Within a month, email, back-up and security was implemented. We saw a significant decrease in spam. How effective was the workflow between your team and theirs? Communicating with the support team is very easy. They respond quickly and are knowledgeable. What did you find most impressive about this company? BCA IT is very professional. They provide IT services the right way! Are there any areas for improvement? No. --- #### IT Services for Energy Saving Products Company **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: Jan. 2020 - Ongoing **Project Summary**: BCA IT, Inc. provided IT services. Their team set up servers and supplied hardware and programming support.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Corporate & Legal Affairs, The TechnoWise Group, Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 14, 2020 **Feedback Summary**: BCA IT, Inc.'s efforts were a success. They upgraded systems to a high level. Their flexibility and knowledge were very impressive. They cared about what was happening on a daily basis.  ""In truth, every aspect of their work was impressive." " **BACKGROUND** Please describe your company and your position there. I am Vice President of Corporate & Legal Affairs, HR Director, for The TechnoWise Group, Inc., a wholly-owned subsidiary of The PowerWise Group, Inc. We are inventors of energy saving and cost savings electronic products for industrial, commercial and residential applications. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire BCA IT, Inc.? We were very dissatisfied with our former I.T. services provider and were looking to find a quality, reliable, experienced and cost efficient service provider which we found in BCA IT, Inc. What were your goals for this project? To be operating in "state of the art" mode, to provide our Engineers with the most advanced computer programming and I.T. services. **SOLUTION** How did you select this vendor? After interviewing several local companies, I personally spoke with Ken Henao, he was very thorough and detailed in describing the services his company, BCA IT, Inc. could provide and it was indeed very welcome information for us. Describe the project in detail. We had several steps in the project which included everything from purchasing and setting up new servers to ensuring we have the most efficient and state of the art hardware, programming, and support needed for our operations. What was the team composition? 5 individuals worked with our Engineers and Executive staff to ensure we received everything that was needed. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Major success! It only took a couple of weeks to get the new and virtual servers up and running, then a complete conversion of all of our desktops and laptops to the new system, to a Windows 10 Operating system to the newest Microsoft Office Suite, 365 Professional. How effective was the workflow between your team and theirs? Their team was excellent...and I do mean EXCELLENT! They were totally available to us, working within the constraints of the work we needed to complete, non-intrusive...it was a "first" in our Company to be treated this way. What did you find most impressive about this company? The most impressive? In truth, every aspect of their work was impressive. Their knowledge, their flexibility, their responsiveness...they just made the entire process from beginning to ongoing easily accommodated. They would work at night so as not to interrupt our work. It was GREAT! Are there any areas for improvement? No, I can honestly say there is nothing that needs improvement. They are 100% behind their work, their support team is unbelievable with the IMMEDIATE response tickets that are created and acted upon. I was so very surprised and grateful to finally have an I.T. service provider that actually cared what was happening to us in our daily work and needs. --- #### IT Services for Kitchen Manufacturer **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Mar. 2013 - Ongoing **Project Summary**: BCA IT, Inc provided IT services for a kitchen manufacturer and wholesale distributor. The team handles everything from large scale projects to small computer repairs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Adornus Cabinetry LLC - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 13, 2020 **Feedback Summary**: The engagement has developed into a successful longterm partnership. BCA IT, Inc delivers quality results in a timely manner, ensuring customer satisfaction. The team is knowledgeable, hard-working, and personable. ""It is very impressive how they can apply their skills and knowledge to help you get the most out of your business." " **BACKGROUND** Please describe your company and your position there. We are a kitchen manufacturer and wholesale distributor. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire BCA IT, Inc.? BCA has managed our IT solutions for many years they have handled everything from big projects to smaller computer repairs. What were your goals for this project? We were looking for a reliable company that we could grow with **SOLUTION** How did you select this vendor? We selected this vendor through word of mouth they came highly recommended Describe the project in detail. They serve as a full time IT consultant to us there really isn’t a specific project I can speak about What was the team composition? BCA Is always one call away when we need them. They fix everything in a timely fashion. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? They always find a solution to our problems and make sure we are care of fast and the right way How effective was the workflow between your team and theirs? The workflow was very effective we expressed our needs and they provide a plan of action in order to achieve our goals What did you find most impressive about this company? It is very impressive how they can apply their skills and knowledge to help you get the most out of your business Are there any areas for improvement? It is important to have someone you can trust handle your computers and special projects you can definitely count on them. --- #### IT Consulting for Heating & Cooling Equipment Company **The Project** - Services: Other IT Consulting and SI - Project size: Less than $10,000 - Project length: July - Aug. 2019 **Project Summary**: BCA IT, Inc. offered IT consulting to stabilize a situation where customers were unable to contact the client through the main phone system. This involved managing IT infrastructure. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, HeatAndCool.com - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 13, 2020 **Feedback Summary**: The team maintained a timely, efficient workflow to mitigate the urgent issue. As a result, the specialists fixed the problem within 30 hours without using many resources. They're a responsive team with a focus on providing high-quality solutions that will last into the future. ""They were a very professional, empathetic, and knowledgeable team." " **BACKGROUND** Please describe your company and your position there. Eric Gil, CTO of heatandcool.com (Universal Environmental Products) **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire BCA IT, Inc.? BCA was brought in to spearhead a conversion from on onsite instance of Digium. they also ended up managing our IT infrastructure as well. What were your goals for this project? This was an emergency. The vendor had disappeared and we were left without a phone, more than 100 - 300 customers per day were unable to call us through our main phone system. **SOLUTION** How did you select this vendor? BCA is a company that I had used previously, and I knew the owner so I asked to see if he could help me. Describe the project in detail. It was necessary for BCA to first stabilize the situation which is what we focused on, essentially "getting us up and running" they were able to get us completely running in about 30 hrs which was unbelievable considering they literally nothing to work with. No SIP, no server, no nothing. What was the team composition? The team consisted of VERY knowledgeable BCA consultant. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We were basically up within 24-30 hrs. So we were only impacted for about 2 - 2.5 working days. BCA was ultimate ale to get us completely in the cloud with over 25 users in about 2 weeks. They were a very professional, empathetic, and knowledgeable team. How effective was the workflow between your team and theirs? Extremely effective. As an MSP they locked down our security, no viruses, no wasted employee time on sites.. etc.. What did you find most impressive about this company? I think I would responsiveness. They are available and wiling to research the issue. Many times in the business of technology people pass the buck and BCA really steps up and addressed the issue once and for all. In my opinion they are no designed to be cheap, they are designed to provide companies effective solutions that stick through changes in emerging technologies and threats to the flow of business. Are there any areas for improvement? I would say really.. nothing. At a basic level they are always available and I have had no issues with them. Once BCA configures your system, it just works like its supposed to. --- #### Managed IT Security Services for Consulting Firm **The Project** - Services: Cybersecurity, IT Managed Services - Project size: $10,000 to $49,999 - Project length: Jan. - Dec. 2024 **Project Summary**: BCA IT, Inc. provided managed IT and security services for a professional services consulting firm.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, The Groove Global - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 2, 2024 **Feedback Summary**: BCA IT, Inc. provided great support for the client's business. The team delivered on time, making them a reliable partner. They also communicated well through virtual meetings. Overall, they worked as an extension of the client's internal team. ""They feel like a part of our organization."" **BACKGROUND** Please describe your company and position.I am an Executive of The Groove GlobalDescribe what your company does in a single sentence.Professional services consulting firm. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire BCA IT, Inc. to accomplish?IT ServicesSecurity Service **SOLUTION** How did you find BCA IT, Inc.?Online SearchWhy did you select BCA IT, Inc. over others?High ratingsGreat culture fitCompany values alignedHow many teammates from BCA IT, Inc. were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.MSP and Managed Security **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Great support for our start-up. Describe their project management. Did they deliver items on time? How did they respond to your needs?All delivered on time, as promissed. What was your primary form of communication with BCA IT, Inc.?Virtual MeetingWhat did you find most impressive or unique about this company?They feel like a part of our organization.Are there any areas for improvement or something BCA IT, Inc. could have done differently?None.  --- #### IT Consulting & SI for Site Solutions Company **The Project** - Services: Cloud Consulting & SI, Cybersecurity, IT Managed Services, IT Strategy Consulting - Project size: Confidential - Project length: Jan. 2020 - Ongoing **Project Summary**: BCA IT, Inc. provides ongoing managed IT services for a clinical site solutions company. The team is responsible for network equipment, security measures, and email security. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Lead CRC, Columbus Clinical Services - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Jun 27, 2023 **Feedback Summary**: BCA IT, Inc. has successfully enhanced network performance, security measures, data management, and accessibility. Their exceptional project management and customer service are evident throughout. They've thoroughly understood the client's business requirements and implemented innovative strategies. ""BCA IT, Inc. exhibited exceptional project management throughout the engagement."" **BACKGROUND** Please describe your company and position.I am the Senior Lead CRC, Site Contract and Start-Up Department of Columbus Clinical ServicesDescribe what your company does in a single sentence.Columbus Clinical Services offers clinical site solutions to pharmaceutical and biotech companies. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire BCA IT, Inc. to accomplish?Cyber-securityTeam collaborationOngoing support **SOLUTION** How did you find BCA IT, Inc.?Online SearchWhy did you select BCA IT, Inc. over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from BCA IT, Inc. were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.I'm thrilled to share my incredibly positive experience as a client of BCA, our trusted IT company. From the start, your team demonstrated professionalism and expertise in delivering a wide range of services that exceeded our expectations. With attention to detail, a proactive approach, and a strong commitment to achieving exceptional results, you have left us highly satisfied. Here are the details of the work BCA performed and the key benefits we received as a client: Thoroughly Checked Network Equipment and Computers: BCA conducted a careful assessment of our network equipment and computers to ensure they were functioning optimally and securely. Upgraded Network Equipment and Improved Security: Your team replaced outdated and inefficient network equipment, resulting in better network performance and enhanced security. The upgraded firewall measures provided stronger protection against potential threats and unauthorized access. Organized Cable Management: BCA took the initiative to improve cable management in our network closet, making it neater and easier to maintain. This streamlined setup improved system reliability. Safely Backed up Files and Decommissioned Servers: BCA successfully backed up our important files and safely decommissioned old servers. This ensured our data was protected and the transition to a more efficient system was seamless. Seamless Implementation of SharePoint and OneDrive: BCA expertly set up SharePoint and OneDrive, enabling us to store and collaborate on files more effectively in the cloud. Smooth Transition to O365 for Emails: Your team efficiently migrated our emails to the O365 platform. This upgrade improved productivity and made communication more efficient. Enhanced Email Security: BCA implemented a spam filter and cloud-to-cloud email backups, providing stronger protection against spam, phishing attacks, and data loss. This increased our email security. Multi-Factor Authentication (MFA DUO): BCA implemented MFA DUO, adding an extra layer of security to our systems by requiring additional verification for authorized access. Simplified Single Sign-On (SSO): Your team implemented SSO, making it easier for users to access multiple systems with a single set of login credentials. This improved security and user experience. Enforced Security with Azure Conditional Policies: BCA implemented Azure Conditional Policies, allowing us to enforce specific security rules to protect our systems from unauthorized access. Strong Endpoint Protection with Advanced Antivirus: By installing advanced antivirus software on all workstations, BCA enhanced our protection against new threats and ensured the safety of our data. Controlled Web Browsing with Content Filtering System (CFS): Your team implemented a content filtering system (CFS) to enforce internet usage policies, minimizing security risks and promoting productivity. Upgraded Phone System to Cloud-Based PBX: BCA transformed our outdated phone system to a modern cloud-based PBX, offering advanced features, scalability, and cost savings. Ongoing Managed IT Services: BCA's commitment to providing ongoing managed IT services has been outstanding. Your proactive monitoring, regular maintenance, and prompt support ensure our systems run smoothly and minimize any disruptions. As a client, we are extremely satisfied with the services provided by BCA. Your team's expertise, professionalism, and dedication to excellence have consistently exceeded our expectations. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project achieved measurable outcomes that demonstrate progress and success, including enhanced network performance, strengthened security measures, improved data management and accessibility, enhanced email security and reliability, simplified user authentication, enforcement of security policies, modernized communication system, and consistent IT support and maintenance.Describe their project management. Did they deliver items on time? How did they respond to your needs?BCA IT, Inc. exhibited exceptional project management throughout the engagement. They consistently delivered items on time, demonstrating their commitment to meeting deadlines and ensuring timely completion of tasks. Moreover, BCA's response to our needs was truly remarkable. Their exceptional response time stood out, as they promptly addressed our inquiries, concerns, and support requests. Their team exhibited a high level of attentiveness and responsiveness, ensuring that our needs were met promptly and efficiently. Overall, BCA's project management approach, punctuality in delivering items, and exceptional response time showcased their dedication to providing top-notch service and exceeding client expectations.What was your primary form of communication with BCA IT, Inc.?In-Person MeetingVirtual MeetingWhat did you find most impressive or unique about this company?What I found most impressive and unique about BCA is their unwavering commitment to excellence and their ability to provide comprehensive solutions tailored to our specific needs. They went above and beyond to understand our business requirements and implemented innovative strategies to address them effectively. Additionally, BCA's expertise in a wide range of IT areas was exceptional. They demonstrated proficiency in network equipment assessment and upgrades, security enhancements, cloud migrations, email management, endpoint protection, and more. Their diverse skill set and depth of knowledge allowed them to deliver comprehensive solutions that covered all aspects of our IT infrastructure. Furthermore, the exceptional level of customer service and responsiveness displayed by BCA was truly remarkable. They were attentive to our needs, promptly addressing any concerns or inquiries. Their willingness to go the extra mile and their dedication to ensuring our satisfaction set them apart from other companies. In summary, BCA's commitment to excellence, their ability to provide tailored solutions, their wide range of expertise, and their exceptional customer service make them a standout IT company. Their unique combination of technical proficiency and outstanding support truly sets them apart in the industry.Are there any areas for improvement or something BCA IT, Inc. could have done differently?In regards to areas for improvement or things BCA IT, Inc. could have done differently, I honestly couldn't find any. Their performance throughout the project was exceptional, and they consistently met or exceeded our expectations. BCA IT, Inc. demonstrated professionalism, expertise, and a strong commitment to client satisfaction. They were attentive to our needs, delivered on time, and communicated effectively. Overall, our experience with BCA IT, Inc. was overwhelmingly positive, and we have no reservations in recommending their services. --- #### Managed IT Services for Law Firm **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: May 2019 - Sep. 2022 **Project Summary**: BCA IT, Inc. was hired by a law firm for managed IT services. They managed all of the client's IT needs, including the setup of a server rack, equipment, stations, moving offices, and more. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Office Manager, SilverbergBrito, PLLC - Industry: Legal - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 10, 2022 **Feedback Summary**: BCA IT, Inc. completed the project, which satisfied the client's needs. They had a smooth workflow, which helped them achieve the client's desired outcome. Above all, their dedication to supporting the client's business impressed the client. ""Their caring for our business, in general, was remarkable!"" **BACKGROUND** Please describe your company and your position there. I am the office manager of a law firm. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire BCA IT, Inc.? Our law firm hired BCA IT to manager our IT needs. We were looking to outsource all work needed to maintain our network security and efficiency. **SOLUTION** How did you select this vendor and what were the deciding factors? We research for best IT companies in Miami. We hired BCA IT because of their professional presentation and affordable plans. Describe the project in detail and walk through their service package. They managed EVERY detail in our IT department. Everything! How many resources from the vendor's team worked with you, and what were their positions? We had one dedicated account manager and a security analyst. Also, a team of support agents for daily tickets. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? They helped us with setup of server rack, equipment, stations, moving offices, etc. How effective was the workflow between your team and theirs? Very effective. Great response and attention to our conflicts. What did you find most impressive or unique about this company? Their caring for our business, in general, was remarkable! Are there any areas for improvement or something they could have done differently? Great experience with them overall. --- #### Managed IT Services for Medical Equipment Company **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: Jan. 2014 - Ongoing **Project Summary**: BCA IT, Inc. provides IT support services for a medical products manufacturer. They've done everything IT-related from ERP integration and server replacement to phone integration and system validation services.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Manager, Acuderm - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 6, 2022 **Feedback Summary**: The company is happy with BCA IT, Inc.'s services. They work fast, finishing tasks like moving servers and transferring phones within a day. Their project management is great, thanks to their ticketing system that allows them to resolve issues seamlessly. Overall, the engagement is truly successful. ""They are all competent and professional."" **BACKGROUND** Please describe your company and your position there. I am the General Manager **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire BCA IT, Inc.? The initial hire was for ERP integration, specifically MAS100. It has since evolved to include complete IT support including everything from replacement of servers to phone integration adding and moving facilities and system validation. **SOLUTION** How did you select this vendor and what were the deciding factors? We chose this vendor based on positive reviews and value of services. Describe the project in detail and walk through their service package. They handle everything IT related for our business. How many resources from the vendor's team worked with you, and what were their positions? We work with several. They are all competent and professional. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We recently moved our main location. They took care of all of the system/server/phone transfers with less than a half day of down time. How effective was the workflow between your team and theirs? The system if efficient for submitting a ticket for resolution. they communicate and resolve issues quickly. What did you find most impressive or unique about this company? They care about us. They handle issues quickly and follow up to make sure the issue is resolved. There is a personal feel to their business. Are there any areas for improvement or something they could have done differently? No, we are very satisfied with their services. --- #### Cybersecurity Services & IT Support for Market Research Firm **The Project** - Services: Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Oct. 2021 - Ongoing **Project Summary**: BCA IT, Inc. is assisting a market research firm with providing cybersecurity services for their platform. Their tasks include a Microsoft Office 365 migration, 2FA, email security, and more. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** President, The Crossroads Group, Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 3, 2022 **Feedback Summary**: BCA IT, Inc. helps the client fully comply with industry cybersecurity standards and audits. The team also acts as additional IT support by working more collaboratively through shared platforms. They have a very effective, friendly support that is also proactive. ""They're also an outsourced IT support that works collaboratively through shared platforms."" **BACKGROUND** Please describe your company and your position there. Market Research Firm, President **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire BCA IT, Inc.? Broad project to improve cyber-security, collaboration, and performance **SOLUTION** How did you select this vendor and what were the deciding factors? Trust relationship with President as well as scope of services offered Describe the project in detail and walk through the stages of the project. Migration to Office 365, email transition, email security, 2FA, monitoring, support, and many other protocols implemented which are associated with cyber-security. How many resources from the vendor's team worked with you, and what were their positions? Several key implementation specialists **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Much more secure operating environment enables us to more fully comply with industry cyber-security standards and audits. They're also an outsourced IT support that works collaboratively through shared platforms. How effective was the workflow between your team and theirs? Very effective What did you find most impressive or unique about this company? The level of friendly support provided as well as the regular updates facilitated by their President to ensure progress with timeline. Are there any areas for improvement or something they could have done differently? Nothing I can think of --- ## Portfolio & Awards ### Your Local IT Service Provider Whether you need information security solutions, strategic consulting, or IT help desk services, BCA is your go-to managed IT services provider with locations in Miami, Orlando, and Tampa. Visit us at: https://www.bcainc.com ### BCA IT Office Miami, FL ### Fixed Monthly Fee BCA's Managed IT Services costs less than 1 hire. ### Meet Your New vCIO! When you partner with BCA IT, you'll be assigned a virtual Chief Information Officer (vCIO). In this video, president and founder, Kenneth Henao, explains his role as vCIO and how it can benefit your business. ### BCA IT Main Location Miami, FL ### Infrastructure and Cybersecurity Setup A global BioTech startup company partnered with BCA last year in order to build out and secure their infrastructure from the ground up.  They began the setup of onboarding 12 users and expanded to over 50 users in less than 8 months. The company is expected to possibly grow to 150 by next year.  Reducing the risk of any downtime due to system outages and cyber attacks was our greatest focus for getting this client onboarded.  We configured and joined all their systems to Microsoft's Azure AD environment and used MS Intune (cloud-based management tool) to securely manage and provide security controls for all their devices including laptops, mobile phones, and tablets.  As part of BCA's Managed IT and cybersecurity offering, BCA has provided this client with several layers of security such as Advanced Endpoint Protection, Gateway security, EDR, SIEM, 24/7 SOC monitoring, 2FA, conditional access, application control, storage control, etc.  ### Managed IT Services & Cybersecurity Full stack Cybersecurity & Managed IT Services ### Cybersecurity & Managed IT Services BCA IT, Inc. provides managed IT services for a children’s community nonprofit. Their work includes issue resolution, equipment setup, and facilitating the technical side of remote-work. ### Managed IT Services BCA IT provides managed IT services for a door and window retailer on an ongoing basis. Their work includes computer maintenance, software updates, and security.    ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_it_services_company_miami_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_help_desk_service_florida_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_cybersecurity_company_miami_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_managed_service_provider_2022_award.svg) ### Industry Recognitions - #5 in NextGen 101 2023 - PR Newswire - NextGen101 2021 - Rated Top 3 Best IT Service Companies in Miami, FL - Ranked #16 on World's Top MSPs - Nextgen101 2022 - Best Managed IT Service Providers in Miami - CompTIA Security Trustmark+ Certified (NIST CSF) - CRN's MSP 500 - Channel Futures MSP 501 ## Key Clients - Edge Cordage ## Packages ## About the Team ### Our Story BCA is your trusted partner in managed and co-managed IT services, cybersecurity, and compliance services. As a family-owned and operated business, we bring a personal touch to everything we do. Our team is composed of dedicated professionals, many of whom have been with us for years, fostering strong, long-term relationships with our clients. This stability enables us to provide a consistent, personalized service experience, backed by the extensive expertise of our team. ### What Sets Us Apart - We are experienced: Our consultants, project managers, and certified network engineers are experts in their respective industry specializations. - We are problem solvers: We implement hardware and software solutions that help solve real-world business challenges. - We are here for you: BCA provides unlimited help desk support for your business as we strive to exceed your expectations. ### Quick Facts - 23 Verified Clutch Clients - 36 years in business ### Tools and Technology - Microsoft Teams - RingCentral - OneDrive - Dropbox - SharePoint - Google Drive - Azure - Google Workspace ### Commonly Asked Questions **What is your average call waiting time for IT support?** Our average call waiting time is 4 seconds. We prioritize rapid response and intentionally maintain technician availability to avoid long support queues. During business hours, users are connected to our support team as quickly as possible, and for urgent after-hours issues, our 24/7 on-call team typically responds within an hour. **Do you comply with relevant regulations (e.g., GDPR, HIPAA)?** We are SOC 2 Type 2 and NIST aligned. We provide both cybersecurity and backup/disaster recovery as part of our managed IT services. Our cybersecurity program includes multiple layers of protection, 24/7 monitoring, threat detection and response, Microsoft 365 security hardening, endpoint protection, and proactive measures designed to prevent unauthorized access and security incidents. On the backup and disaster recovery side, we protect your Microsoft 365 environment, servers, and critical business data with monitored backups, offsite storage, and recovery solutions that help ensure your business can quickly recover from ransomware, accidental deletions, hardware failures, or other unexpected disruptions. **What is your team's process like for onboarding new clients?** We begin every client relationship with a detailed assessment of your environment, business needs, and current challenges. From there, we deploy our security, monitoring, and backup tools, document your systems, establish support processes, and build a technology roadmap. Our goal is to ensure a seamless transition while improving security, efficiency, and user experience from day one. **Do you offer 24/7 help desk support?** We provide true 24/7 coverage through a combination of around-the-clock monitoring, security operations, after-hours dispatch, and on-call engineering support. Our team continuously monitors systems, backups, and cybersecurity events, while urgent issues can be escalated and addressed even outside of normal business hours. Clients receive proactive support, rapid response times, and peace of mind knowing their environment is being watched day and night. ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 23 - Overall Review Rating: 4.9 Last Updated: 2026-06-25T13:26:42Z ### Business Entity - Business Entity Name: BCA IT, Inc. - Source: Florida Secretary of State - Jurisdiction of Formation: Florida - Date of Formation: August 6, 2018 - Status: Active - Last Updated: November 17, 2020 - ID: P18000067634 ### Credit Report Results - International Credit Risk Assessment: Low Risk - Source: Creditsafe - Last Updated: November 17, 2020 ## Locations (5) ### Doral, FL (Headquarters) - 8750 NW 36th ST, Ste 500 - Doral, FL 33178 - United States - 10 - 15 employees - Phone: 3057161011 ### Orlando, FL - 20 N Orange Ave, Ste 1100 - Orlando, FL 32801 - United States - 10 - 15 employees - Phone: 407-594-4407 ### Tampa, FL - 400 N Tampa St, Ste 1500 - Tampa, FL 33602 - United States - 10 - 15 employees - Phone: 813-212-5872 ### Miami, FL - 1101 Brickell Avenue - Miami, FL 33131 - United States - 2 - 5 employees - Phone: (305) 423-5577 ### Dallas, TX - 4245 N Central Expressway, Ste 490 - Dallas, TX 75205 - United States - 10 - 15 employees - Phone: (214) 274-1117 ## Connections - barry wetmore (Patero Inc.) ## Contact BCA IT, Inc. [Send a message](https://clutch.co/profile/bca-it) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/business-computer-associates-inc--bca-inc--?trk=NUS_CMPY_TWIT) - [Facebook](https://www.facebook.com/bcacorp) - [X](https://twitter.com/bca_it_) - [Instagram](https://www.instagram.com/bca_it/)