BCA IT, Inc.

BACKGROUND

Please describe your company and your position there.

I'm the Comptroller of a small Law Firm practicing Litigation & Commercial Real Estate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BCA IT, Inc.?

Our Firm needed "on-demand" IT services without having to hire a full-time IT person.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched online & word-of-mouth recommendations, including local & non-local companies. We chose BCA because they are local & we felt we were getting more than what we needed for less than the cost of hiring a full-time IT person.

Describe the project in detail and walk through the stages of the project.

We were given options on monthly monitoring & provided details of what they offered, making it easy for us to choose. They also assisted with our decision to move to the cloud as well taking us through the process.

How many resources from the vendor's team worked with you, and what were their positions?

It seems there's always a member of their team ready to work with us at a moment's notice, including after-hours emergencies, whether it's the company's president or a technician.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Having monthly monitoring has helped us avoid getting hacked on several occasions. It also ensures we never have downtime, especially with remote work in this new work-from-home scenario.

How effective was the workflow between your team and theirs?

Communication seems effortless via any medium. Their team is very responsive and accommodating.

What did you find most impressive or unique about this company?

They understand our work culture & have adapted to our needs accordingly.

Are there any areas for improvement or something they could have done differently?

Our Firm, at times, could dedicate more time to being more pro-active with their recommendations/solutions.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of a logistics company that provides services across North, Latin, Central, and South America.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BCA IT, Inc.?

We were in the midst of moving our offices from one location to another. We brought in BCA IT to help with logistics and moving all our technology-related infrastructure.

SOLUTION

What was the scope of their involvement?

BCA IT was able to assess what needed to be done in order for us to move from one office to another. They recommended and established a plan for us which we approved and followed.

They moved all our servers and databases, as well as the physical desktops of our employees, to the new building we were going to occupy. The team then did the installations and set up the telephone systems in our new office.

What is the team composition?

There are four people in total. There was the company president, account manager, IT help, and the person who’s overseeing the whole operation.

How did you come to work with BCA IT, Inc.?

They were referred to us by a person who previously managed our IT but has long since retired. BCA IT consulted with us on the best course of action, put together a plan, and gave us a quote. We compared theirs with other companies and saw that they had the most efficient and straightforward plan. We also thought that their price, structure, and services were the most aligned with our needs, so we decided to go with them.

How much have you invested with them?

As of this moment, we’ve probably invested around $6,000.

What is the status of this engagement?

The partnership began in May 2021 and is still ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Every goal that we had set has been achieved and exceeded, as far as the move is concerned. It was a seamless transition.

How did BCA IT, Inc. perform from a project management standpoint?

They were excellent. I have nothing but great things to say about them. BCA IT has been on time to every appointment that we had set and they answer calls in a timely manner. They’ve been very professional and efficient in all their services.

We typically communicate by phone or email. We work at a very fast pace and they always immediately respond.

What did you find most impressive about them?

There are a few things, but I would say their professionalism and expertise are the most impressive. The way they conduct themselves in business is excellent.

Are there any areas they could improve?

As of right now, none. I’m just very happy with their service.

Do you have any advice for potential customers?

Let BCA IT know what your needs are and allow them to map out what the course of action will be.

BACKGROUND

Please describe your company and your position there.

E. Rostov & Associates LLC is a business consultant company that often deals with other countries. I am an administrative assistant.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BCA IT, Inc.?

We hired BCA IT, Inc. in 2007 when my boss opened an office after retiring from a very large law firm with an in-house IT team. We needed a company that would set up our IT system and help us with any day to day IT matters in a quick and reliable way. BCA takes care of all our IT needs, including security and backup services.

What were your goals for this project?

We wanted a company which would be reliable, with a reputation for quick response and which values a good relationship with clients big or small.

SOLUTION

How did you select BCA IT, Inc.?

BCA was recommended to the President of the company by a friend.

Describe the project in detail.

Once we had selected BCA IT, Inc., together we decided which services would be needed in our office. Immediately they set up our system, as well as our accounting program. With BCA's help it was a seamless start.

What was the team composition?

For our purposes we did not need a team in charge of the work, but everyone with whom I have dealt at BCA has been very responsive and quick, which is essential particularly if you are dealing with negotiations in different time zones..

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

BCA helped us make the transition from a big firm very painless. They are quick to respond, efficient, and always very professional.

How effective was the workflow between your team and theirs?

Every time that I communicate with BCA, I am kept informed of the progress of my requests and they always respond quickly. Over all the years that we have worked with BCA I have never had an unprofessional experience.

What did you find most impressive about this company?

They are quick to respond, patient, and very knowledgeable. They always solve whatever challenge with good humor and give their services with the same professionalism whether your company is big or small.

Are there any areas for improvement?

I know I'm in good hands with BCA IT, Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the VP  for RM Contracting Inc. We’re located in Miami, Florida.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with?

We an IP issue with our computers. There was a hack into our email and we hired BCA IT, Inc. to resolve the situation for us.

SOLUTION

What was the scope of their involvement?

They did some stuff remotely, basically our legacy data and our historical emails. They set it up so that we still had that data in our new email and domain. Then they came on site, set up all of our equipment, downloaded apps, and ran the security on the email.

What is the team composition?

We worked with two people.

How did you come to work with BCA IT, Inc.?

They were recommended to us and my partner hired them. They work with one of our clients in the IT industry.

How much have you invested with them?

It was north of $1,000.

What is the status of this engagement?

We started working together in August 2020 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our problem has been resolved, but they would be our go-to team if we had more issues come up in the future. We were happy with the quality of their work. Right away, they were very helpful, informative, and professional.

How did BCA IT, Inc. perform from a project management standpoint?

We had email and phone communication with them. It was very efficient. There was no delay in time or having to wait around. Every time we called, we got a response right away.

What did you find most impressive about them?

Their customer service was very helpful and informative. They knew exactly what we needed and delivered. It was a pain-free process.

Are there any areas they could improve?

No, we were satisfied with everything.

Do you have any advice for potential customers?

Know the issue and what you want to get done going into the project. If they're looking for a good, reputable company that provides excellent service, I would just tell them to trust BCA IT, Inc.

BACKGROUND

Introduce your business and what you do there.

We’re a physical distributor of oil and lube. My position is network admin.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BCA IT, Inc.?

We had on-premise Exchange, and we hired them to move our exchange to Microsoft 365 Cloud.

SOLUTION

What was the scope of their involvement?

BCA IT, Inc. did the implementation. However, they guided me every step of the way. Once we successfully migrated from Exchange on-premise to Exchange Online, they walked me through the Office 365 portal.

What is the team composition?

I worked with three people.

How did you come to work with BCA IT, Inc.?

They were highly recommended by the CFO we had at the time.

How much have you invested with them?

We spend $24,000 a year.

What is the status of this engagement?

Our work together began in September 2018, and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been very happy with their services.

How did BCA IT, Inc. perform from a project management standpoint?

We communicate via email and phone. They’re good about getting back to me quickly.

What did you find most impressive about them?

The best part about working with BCA is their response time.

Are there any areas they could improve?

No.

Any advice for potential customers?

They know what they’re doing.

BACKGROUND

Introduce your business and what you do there.

I’m the president of the Boys & Girls Club of Miami-Dade.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BCA IT, Inc.?

We needed help maintaining our computer systems, and troubleshoot any problems. We needed it done in an affordable and effective way.

SOLUTION

What was the scope of their involvement?

Anytime we have an issue, we just give them a call. If they can resolve it online, it gets done. If not, they send someone out physically to solve it. The team also helps us implement new technology. For example, they helped us set up a new computer lab with 25 stations. The team took us from A-Z, which computers we needed to access, and what internet provider is best to use.

 BCA IT is also supporting our shift to remote work with the COVID-19 pandemic. They helped us make the change quickly.  Most recently, the team is helping us increase our bandwidth to make sure we have enough resources for children that will be remote learning here at the start of the school year.

What is the team composition?

We work with 6–8 people from their team.

How did you come to work with BCA IT, Inc.?

They were recommended to us.

How much have you invested with them?

We’ve spent $20,000–$30,000 on an annual basis.

What is the status of this engagement?

We started working together in July 2012, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

BCA IT always delivers great work. If something doesn’t work, which happens with technology sometimes, they come back and take care of it.

How did BCA IT, Inc. perform from a project management standpoint?

They always let us know when they’re done fixing something, which is all we ever want to hear. We keep in touch via email or phone, and they manage our projects with a ticket system. Someone will always call us back immediately.

What did you find most impressive about them?

Their practicality really stands out. The team always finds solutions that make sense to us and our budget.

Are there any areas they could improve?

No, they’ve been really responsive. ‘

Do you have any advice for potential customers?

My advice is to let them know everything you need and want, and they’ll be able to come up with a solution.

BACKGROUND

Introduce your business and what you do there.

We’re a wholesale manufacturing company of women’s clothing. I’m the COO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BCA IT, Inc.?

We hired them to handle all aspects of IT.

SOLUTION

What was the scope of their involvement?

We’ve had other IT partners prior, but they currently take care of our entire IT infrastructure. That work includes server maintenance, user set up, and more. 

What is the team composition?

I work with a handful of their IT employees. There are probably about 4–5 technicians that I’ve interacted with. The team size depends on the service that we require at the time. If we have a large-scale project coming up, we loop in their owner as well. 

How did you come to work with BCA IT, Inc.?

They were recommended by our CFO, who had worked with them at a previous company. We weren’t satisfied with our IT partner at the time, so we made the jump.

What is the status of this engagement?

We started working with them around June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They go above and beyond to help us solve our technical issues. For instance, they’ll do the due diligence to research things like new phone networks, searching out solutions for our problems. From there, they provide us with honest suggestions while keeping our budget and efficiency needs in mind. Through their knowledge of the IT space, they’re always trying to find ways to save us money, whether that’s through a workaround or alternative option.

How did BCA IT, Inc. perform from a project management standpoint?

They’re always communicating and turning projects in on time. We’ve kept up a very transparent, easy engagement because of that. We communicate mainly through emails and phone calls. 

What did you find most impressive about them?

They allow us to focus on our business, without having to worry about IT. 

Are there any areas they could improve?

No, I can’t think of anything. 

Do you have any advice for potential customers?

The investment in their team is well worth it. Select an IT team that solves problems effectively the first time around. I’d recommend their services.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager for Tire Group International, a B2B tire distributor and wholesaler that imports and exports tires and sells to all businesses. We cater to the US market as well as internationally. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BCA IT, Inc.?

We hired BCA to manage our IT, network, and infrastructure.

SOLUTION

What was the scope of their involvement?

To start, they set up our servers. They've evolved our servers over the years, so we've gone from having servers on-site to virtualizing our servers to having co-locations. They’ve done major projects in terms of updating our back-of-house, so all of our IT equipment, as well as managing every user and helping them with any needs, such as small updates to their Microsoft Office account. 

We buy and order our equipment through them, and they suggest the licenses that we need for managing everything. They help monitor our security and do major security patches to prevent any form of hacking. They've also helped us mount businesses abroad, so they were one of the ones that helped us set up our international offices. They've even helped us set up other offices around Florida. 

What is the team composition?

I’ve worked with eight people, including Kenneth (President), who is the owner, and Angel (Network Account Manager), who is our primary account manager. I’ve also worked with a secondary account manager, three techs, a high-level security and software engineer, and two customer service reps. 

How did you come to work with BCA IT, Inc.?

I started working at Tire Group International 10 years ago, and BCA was already helping with IT. However, I know that they met because one of the longest-tenured people at Tire Group is a longtime friend of Kenneth. That person introduced Kenneth to the owner of Tire Group, and they started talking about managing IT. They onboarded Kenneth, and the rest is history. 

How much have you invested with them?

Yearly, we spend $200,000–$500,000. In total, we’ve spent about $2 million.

What is the status of this engagement?

My company has worked with them for 13–14 years. I’d estimate that our work together began in January 2008, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In my opinion, they’re the best in the business, and I’ve worked with a few of these types of companies.

How did BCA IT, Inc. perform from a project management standpoint?

All I have to do is sit down with them and either approve or decline their suggestions; it’s a very straightforward partnership. We’re only about 10 minutes down the road from BCA IT, Inc., so that helps with service. They’re fantastic.

They usually hit their deadlines. If they’re not going to meet a deadline, it’s generally because of a factor outside of their control. They’re also very good about saying whether they’ve run into an issue.

They have a ticketing system, so my communication with them is through email. If I want a ticket to be opened, I send an email to a specific address, and that goes into the ticketing platform.

What did you find most impressive about them?

I’ve worked with them for 10 years now, so at this point, it’s become a friendly relationship. I know them personally, and I really enjoy working with them and talking with Kenneth.

Are there any areas they could improve?

Kenneth’s company used to have a different name, and then at some point, they went through a merger. During that transition, the service fell off for 6–12 months. However, by then, we’d already been working with them for a significant amount of time. 

Other than that, I don’t have any criticisms; they’re great. They always respond to me and deliver. They’re fair about everything. 

Any advice for potential customers?

100% hire them. This does depend on your company size; I believe we’re one of their larger organizations, and we have about 100 people. If you’re a small–medium-sized business, they’re the best in the business.

BACKGROUND

Please describe your company and your position there.

I'm the IT Admin at a consumer goods company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BCA IT, Inc.?

BCA help us for many years as our main MSP and point of contact for all related infrastructure services, upgrades and new projects.

What were your goals for this project?

Goal was to minimize down time while maximizing our resources and keeping our infrastructure top notch to satisfy daily work demand.

SOLUTION

How did you select BCA IT, Inc.?

The company search online among many vendors and BCA stand out as one of the top results in the are with amazing reviews.

Describe the project in detail.

BCA help us modernize our vmware infrastructure along to the segmentation of our phone network from data network to minimize traffic impact to ensure our CRM will work at his best.

What was the team composition?

We had one project manager assigned and 2 Engineers for our project but we could always count on backup from the rest of team as need it.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Work was completed successfully and in a timely manner, once the segmentation was completed the network performed much better and is actually easier to manage and troubleshooting.

How effective was the workflow between your team and theirs?

Excellent!

What did you find most impressive about this company?

We were impressed with their knowledge, professionalism and expertise.

Are there any areas for improvement?

Work performed was done great and fast, could improved follow ups a little but overall excellent service.