Baya Digital

BACKGROUND

Please describe your company and your position there.

I'm the owner at event & logitics company headquartered in Belgium. Our compa,ny has about 15 employees and we serve corporate clients all along Europe. I oversee our digital products and systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baya.digital?

Our company needed a new system to manage our inventory, offers, invoices and availibility of the rental products. We had notice a steady increase in managing our products and we decided to invest in a new online-program. We do not have in-house engineers to build and adapt the existing software to our needs, so we decided to outsource that part.

What were your goals for this project?

We wanted to be able to manage all our administration from the quotation to the invoicing in 2 languages. And at the same time to have a clear view on the available items.

SOLUTION

How did you select this vendor?

I searched online for a engineer having knowledge of the program and able to quickly work on it. We contacted a list of 5 companies and narrowed it down to 2 after receiving their initial approach. We selected this vendor based ont heir knowledge, approach and reactivity.

Describe the project in detail.

Once we selected this vendor, we had a series of discovery chats to discuss our goals and objectives. Within the first days they directly started the implementation has discussed and asking for feedbacks to be sure they met our request.

After the first development, their capacity to understand our needs and to think with us, permitted us to go further in the project and to make the scope larger than asked (on our request).

What was the team composition?

We were assigned a project manager to support us and serve as main point of contact troughout the project. I only spoke with our Project Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 3 months after the firts contact our platform was ready and ready to use for our colleagues. A few weeks later, I asked for some extra adaptations (that we discovered by working in the new program) and they directly adapted what we asked. We are now using our program for more than one year with complete satisfaction.

How effective was the workflow between your team and theirs?

The project Manager that we were assigned was very easy to communicate with and provide us updates and extra ideas.

What did you find most impressive about this company?

I was impressed by their knowledge and time reaction !

Are there any areas for improvement?

We were very satisfied, no improvement ideas, sorry !

BACKGROUND

Please describe your company and your position there.

I was the owner and developer of an online fashion shoe ecommerce business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baya.digital?

The project involved the creation of a full ecommerce online store on WordPress with woo commerce. It was fully integrated with Amazon FBA, and aa outing software

What were your goals for this project?

Website setup, compliance and integration with external shopping platforms and merchant gateways

SOLUTION

How did you select this vendor?

Based on reputation and market feedback

Describe the project and the services they provided in detail.

The developers took over the project from a failing developer. They started all over again from scratch. Installing WordPress on local UK host. They installed all plugins, and theme.

The site was integrated with payment gateways including cc clearance, PayPal, Amazon pay. They also integrated all stock recording and order reconciliation with Amazon FBA. They eventually took over all marketing activities as well.

What was the team composition?

I worked directly with a singular point of contact, a manager in charge of a development team, and later a separate distal marketing team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The work was superb. Very fast, very responsive, with excellent customer service. The service charges were also very reasonable and much cheaper than other companies. They achieved all the goals and went beyond which was required

How was project management arranged and how effective was it?

As stated previously there was one point of contact, which saved a lot of headache. Communication was managed via Skype with a free flow of information and specification requests.

What did you find most impressive about this company?

They have a good attitude and are very friendly and patient.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

We are a vacation rental company that connects travelers with a property owner to make a direct booking without service fees big online travel agencies charge.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baya.digital?

We hired Baya.digital to correct a failed attempt by a local website developer. The website simply did not function as it should such as calendar not syncing or owners not being able to sign up.

What were your goals for this project?

Our goal is to provide travelers with the best experience when searching for a local vacation rental. Travelers have options when looking for their perfect vacation rental. This includes photos, descriptions, availability dates and most importantly direct owner contact.

SOLUTION

How did you select this vendor?

After being dissatisfied with the local developer I did some research and found Freelancer. After submitting my work description I had lots of responses with a price quote. I chose to have a representative help in my search and they sent a recommendation for their services. Luckily it was a good recommendation and I couldn't be happier!

Describe the project and the services they provided in detail.

They developed, designed and consulted to get the best from the website. All was documented with daily communication. A lot of times I had them make changes to make the website user friendly. In the end we feel this is what a vacation rental website is supposed to be including the option of online booking.

What was the team composition?

I'm unsure of the team involved but there were many.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

At this time this is a new start up operation. If the business is as good as the website it should be successful.

How was project management arranged and how effective was it?

The communication was great as were the results. Understandably the pandemic shutting down businesses slowed the process though.

What did you find most impressive about this company?

When making changes, they were quick to respond with a suggestion and fixed any issues.

Are there any areas for improvement?

I can't think of a single thing that needs to be changed. I wouldn't hesitate to hire this company.

BACKGROUND

Please describe your company and your position there.

We are a Melbourne based education and training institute with our primary focus on ESL and English Proficiency tests. I am the principal of this institute and my job mainly involves designing curriculum and conducting QAP programs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baya.digital?

We hired Baya.digital to build a study and testing platform where students could also buy additional services. Further, it would involve automated linguistic evaluation.

What were your goals for this project?

The system had to be built on Laravel, should be integrated with our CRM. It should be compatible with all modern browsers and have native HTML5 support. This project could establish us as an authentic training provider with smart study tools which our rivals lack at the moment.

SOLUTION

How did you select this vendor?

They were recommended to us by one of our friends who is an IT solution expert. We had requested proposals from 3 other companies as well. Compared to others, Baya.digital's proposal was comprehensive with a more realistic cost estimate.

Describe the project and the services they provided in detail.

We provided them with the concept and some basic guidelines to commence the project. They started by providing us with the project mockup first, and then the project timeline, cost estimates for each phase and the technical descriptions. They also helped in server set up and the deployment of each build.

What was the team composition?

They had one project manager who was our primary point of contact. There were other members in the team but to keep the communication streamlined we only communicated via the project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have been able to offer different service tiers to customers starting with a free membership. As a result, our market presence and customer awareness both are better. There are more conversions these days simply because we are collecting more leads. Since the platform is more stable and scalable, we have been able to gradually introduce additional features as well.

How was project management arranged and how effective was it?

We used shared documents and enabled collaboration. Mostly, we communicated in skype and exchanged screenshots and recordings using CloudApp.

What did you find most impressive about this company?

The team is agile, accommodating, and responsive to our needs. They are also proactive and help us make decisions. Many times, they have helped us in making the right choice and also assisted in designing marketing strategies.

Are there any areas for improvement?

I think communication and project management tools can be improved even more. Otherwise, they are doing a stellar job.

BACKGROUND

Please describe your company and your position there.

Owner and founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baya.digital?

Custom development for an e-commerce site.

What were your goals for this project?

A unique custom look as well as design with functionality.

SOLUTION

How did you select this vendor?

The highest and best rated I could possibly find, and now I know why.

Describe the project and the services they provided in detail.

The look, layout, and all functions of my custom e-commerce site were carefully attended to. I wanted a site that looked and functioned like no other, and they were able to deliver.

What was the team composition?

Their team was all that was needed: they had the technical expertise as well as design capability combined.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I constantly receive compliments from clients about the look and feel of our website.

How was project management arranged and how effective was it?

Shyam handled everything and everyone. Highly effective.

What did you find most impressive about this company?

The level of professionalism was unsurpassed.

Are there any areas for improvement?

Not particularly. You can always ask for faster or less expensive, but at some point you'll fall below a level of reason.

BACKGROUND

Please describe your company and your position there.

Founded Peopleapps, an app company, for viral social and remote work.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baya.digital?

For web development.

What were your goals for this project?

To create a fast and addorable admin site for an app

SOLUTION

How did you select this vendor?

I got RFP quotes from 5 vendors.

Describe the project and the services they provided in detail.

They coded the designs we sent sent them on php and laravel

What was the team composition?

Few speacialists and project manager

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Developed and upgraded website very fast. It was JIT coding.

How was project management arranged and how effective was it?

Very easy to work with, very effective

What did you find most impressive about this company?

They're easy to work with, move fast, and produce good results.

Are there any areas for improvement?

ı dont see one now

BACKGROUND

Please describe your company and your position there.

I am the Managing Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baya.digital?

There were elements of the website that were missing

What were your goals for this project?

Wanted the website to be updated, and for the supplier to train us how to update the information ourselves

SOLUTION

How did you select this vendor?

I was impressed by their CV and the body of work they exhibited

Describe the project in detail.

There were a number of elements: information pages and a shop which needed to be linked to external software providers

What was the team composition?

We were assigned to one person who liaised with us throughout. He then brought another team member to help us with the training

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was completed successfully and we started selling courses and giving complimentary courses via our online shop and this has started to happen

How effective was the workflow between your team and theirs?

It was very good, the communication was very clear, the supplier was prompt in responding and very clear about what they needed, which helped

What did you find most impressive about this company?

Their willingness to help and be helpful, and the technical skills to make the work done easy to update by a non technical user

Are there any areas for improvement?

Very happy with both the working relationship and the results