BALTUM

BACKGROUND

Please describe your company and your position there.

I was hired as an outside consultant to design and implement an information security system for a software development provider. My task was to determine the current state of the business, especially in my focus area of marketing, sales and customer service. Once I did that, we documented the areas of concern and proceeded to select a vendor to design and implement the Information Security Management System (ISMS).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baltum Büroo?

The vendor's task was:

• to get the comprehensive information about the information security situation in the company
• to perform a number of interviews with stakeholders and employees
• to describe the possible information security system
• to offer the options and timeline for its implementation
• to prepare the company and the responsible persons to the audit for obtaining the certificate of compliance to international information security standard ISO / IEC 27001

SOLUTION

How did you select this vendor and what were the deciding factors?

We started the search for a vendor in January 2022, with a list of 10 potential companies selected based on various recommendations and ratings. The deciding factors were an understanding of the specifics of the IT industry in general and custom software development in particular. We also had strict criteria on the cost and timing of the ISMS implementation. It is also worth noting that Baltum Büroo continued to work with Ukrainian companies even during the war with Russia, which began on February 24, 2022. This was a decisive factor in favor of the vendor.

Describe the project in detail and walk through the stages of the project.

The project consisted of the following stages:

• initial study of information security policy
• development of an initial set of documents
• interviews with stakeholders and the information security officer
• creation of an Information Security Committee
• vendor conference with the Committee, development of training materials and an examination form
• development of schemes and documents of information security system
• consultations and trainings for company employees
• supervision of implementation of information security system

The main communication took place in Zoom, documents were transferred via Google Workspace with access via a corporate account. The training videos were posted on a private Vimeo account. The exam took place online.

How many resources from the vendor's team worked with you, and what were their positions?

There was 1 employee working directly with us as a Consultant. Two more people on the vendor side were engaged in the development of documents and support activities.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Information security system was developed and implemented, the audit for compliance to ISO/IEC 27001 information security standard was passed successfully. Project deadlines were postponed due to force majeure circumstances (Russian military aggression in Ukraine)

How effective was the workflow between your team and theirs?

Communication was excellent, even with wartime considerations. Ceremonies and regular meetings were held without exceptions, several additional web conferences were organized and additional documents were developed.

What did you find most impressive or unique about this company?

We turned out to have a common mindset that prioritizes client protection and satisfaction.

Are there any areas for improvement or something they could have done differently?

Perhaps more interactivity in training, like the use of an LMS, could have been helpful.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Insight Solutions

Describe what your company does in a single sentence.

IT - integrator 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BALTUM to accomplish?

• Consulting for ISO 27001
• Internal audit

SOLUTION

How did you find BALTUM?

Online Search

Why did you select BALTUM over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from BALTUM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included consulting services for the implementation of the ISO 27001 standard. Key deliverables were:

 - Training the ISMS committee on the basics of the standard

- Assistance in developing and integrating documentation within the standard

 - Conducting an internal audit

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Education in new to company standart; Integration of the standart; Passing certification

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deadlines were met; Response and communications were on high level; Overall i would say PM part was professional and i would rate it 10/10 

What was your primary form of communication with BALTUM?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their discipline, professionalism, and patience.

Are there any areas for improvement or something BALTUM could have done differently?

Maybe open more branches so that it would be possible to work with them in person.

BACKGROUND

Please describe your company and position.

I am an Employee of PT Development LLC

Describe what your company does in a single sentence.

The company specializes in the development, implementation, and ongoing maintenance of software solutions for the retail sector. Its core product is designed to support businesses in managing the sale of goods, optimizing operational processes, and enhancing overall efficiency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BALTUM to accomplish?

• To conduct an independent audit of our Information Security Management System (ISMS) in accordance with ISO/IEC 27001:2022 requirements.
• To achieve official ISO/IEC 27001:2022 certification by ensuring full compliance with all applicable controls and standards.

SOLUTION

How did you find BALTUM?

Referral

Why did you select BALTUM over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from BALTUM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged BALTUM to perform the audit and certification of our Information Security Management System (ISMS) in accordance with ISO/IEC 27001:2022. The scope of work included a comprehensive review of our internal policies, procedures, and controls, as well as a two-stage certification audit (Stage 1 and Stage 2). BALTUM also provided clear guidance on compliance requirements, identified areas for improvement, and ensured that all processes were aligned with international best practices. Key deliverables included the successful completion of both audit stages, detailed audit reports with findings and recommendations, and the issuance of the ISO/IEC 27001:2022 certification.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully transitioned to ISO/IEC 27001:2022, ensuring continued compliance with the updated standard while strengthening our operational resilience and information security practices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BALTUM team was highly responsive, professional, and proactive in addressing our needs and questions. They maintained clear and consistent communication, provided timely guidance, and adapted their approach to align with our internal processes. This ensured a smooth, efficient, and well-coordinated collaboration.

What was your primary form of communication with BALTUM?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about BALTUM was their strong combination of technical expertise and structured, yet flexible approach to the certification process. They demonstrated a deep understanding of ISO/IEC 27001:2022 requirements and were able to translate complex compliance demands into clear and actionable guidance. Equally important was their collaborative attitude and responsiveness. The team was not only highly professional but also genuinely engaged in supporting our success, which made the entire process efficient and well-organized.

Are there any areas for improvement or something BALTUM could have done differently?

What impressed us most was their ability to combine deep technical expertise with a practical, business-oriented approach. Their work was focused, efficient, and result-driven, with clear communication and no unnecessary complexity - just well-structured execution that led to a smooth and successful certification process.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Proventa AG. We offer IT services and consulting for telecommunications, industry, trade, and banking companies, focusing on data migration and system integration.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltum Bureau?

We needed help with ISO 27001 certification.

SOLUTION

What was the scope of their involvement?

Baltum Bureau helped us prepare for internal and external reviews and training. The team also assisted with all the documentation required for ISO 27001.

What is the team composition?

We worked with four teammates from Baltum Bureau.

How did you come to work with Baltum Bureau?

Someone recommended Baltum Bureau to us. We chose the team because they were very professional and not as expensive as German ISO consulting companies.

What is the status of this engagement?

We started working with Baltum Bureau in February 2025, and the project ended on July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We achieved ISO 27001 certification.

How did Baltum Bureau perform from a project management standpoint?

Baltum Bureau's project management is very professional. The team delivers on time and within budget. We communicate via email and Messenger.

What did you find most impressive about them?

I'm impressed with how Baltum Bureau takes care of every detail and answers every question. The team assists us in every aspect of the certification process. Baltum Bureau is extremely committed and available at any time.

Are there any areas they could improve?

No, there's nothing Baltum Bureau can improve on.

BACKGROUND

Please describe your company and position.

I am the COO of Langate

Describe what your company does in a single sentence.

Software Development Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Baltum Bureau to accomplish?

• Preparation and completion of ISO/IEC 27001 certification

SOLUTION

How did you find Baltum Bureau?

Online Search

Why did you select Baltum Bureau over others?

• High ratings
• Great culture fit

How many teammates from Baltum Bureau were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Baltum Bureau provided consulting services on preparing for ISO 27001 certification. The team assisted in developing documentation, implementing controls, and conducting internal audits.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Development of 25 policies
• Implementation of 175 controls
• 1 internal audit conducted
• ISO/IEC 27001:2022 certificate obtained

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The work was completed within the specified timelines.

What was your primary form of communication with Baltum Bureau?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The professional team is always ready to help and find the most optimal solutions.

Are there any areas for improvement or something Baltum Bureau could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I'm the Co-Founder and CTO of COAX, a software development company specializing in custom web and mobile solutions, and end-to-end services for clients in the travel, logistics, retail, and e-commerce industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltum Bureau?

We needed help obtaining ISO 27001 and ISO 9001 certifications.

SOLUTION

What was the scope of their involvement?

Baltum Bureau has been helping us obtain ISO 27001 and ISO 9001 certifications. The team has been handling the entire audit process, focusing on all aspects of it.

What is the team composition?

We work with one teammate from Baltum Bureau.

How did you come to work with Baltum Bureau?

We found Baltum Bureau through a referral. We chose them because they had a great proactive approach and reasonable pricing. We also received a lot of support from them.

What is the status of this engagement?

We started working with Baltum Bureau in 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We successfully obtained the certifications with Baltum Bureau's help. We also improved our security and quality management and now have a great system to manage these aspects. Overall, we've seen improvements in all aspects of our operations, including security, incident, and risk management.

How did Baltum Bureau perform from a project management standpoint?

We communicate via email and meetings. Baltum Bureau's project management is great, and they deliver on time.

What did you find most impressive about them?

I'm most impressed with Baltum Bureau's support during the entire process. It's hard to find such partners.

Are there any areas they could improve?

No, there's nothing I can highlight right now.

BACKGROUND

Introduce your business and what you do there.

I am the DPO and ISMS/QMS Manager at Exfluency, an IT services company. The company provides AI and blockchain-powered language solutions and secure, client-specific large language models to help enterprises communicate across cultures and enhance data and knowledge management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltum Bureau?

We wanted to pass ISO 9001 and ISO 27001 certifications and needed external team and consultants like Baltum Bureau.

SOLUTION

What was the scope of their involvement?

Baltum Bureau provided the following services:
- Conducted a remote diagnostic audit of ISO/IEC 27001:2022 and ISO 9001:2015 documentation and prepared recommendations.
- Provided personnel training of ISMS/QMS Committee according to the requirements of the ISO/IEC 27001:2022 and ISO 9001:2015 standards.
- Developed documentation for ISO/IEC 27001:2022 and ISO 9001:2015.
- Conducted an internal audit of ISO/IEC 27001:2022 and ISO 9001:2015 documentation.

What is the team composition?

We worked with five teammates from Baltum Bureau.

How did you come to work with Baltum Bureau?

We found Baltum Bureau through the Advisera platform. We submitted our request to three companies. Baltum Bureau was the one that responded fast, communicated efficiently, and offered exactly what we needed.

What is the status of this engagement?

Our cooperation started in November 2024. The certification project was finalized at the end of April 2025, but we’re considering continuing our cooperation with Baltum Bureau.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re exceptionally satisfied with Baltum Bureau’s support and deliverables. Their expert guidance and assistance were crucial in our successful achievement of both ISO 9001:2015 and ISO 27001:2022 certifications. The auditor remarked, “It’s rare to see this level of IMS maturity and implementation quality at a company on its first certification.” This commendation reflects the quality of Baltum Bureau’s support. The measurable outcomes from the project include the following:
- Training certificates for ISMS/QMS Committee.
- IMS developed and implemented.
- Internal audit passed (with a list of recommendations provided).
- ISO 27001 and 9001 certification audits passed successfully (certificates received).

How did Baltum Bureau perform from a project management standpoint?

Baltum Bureau’s project management fully met our expectations. They guided us through the challenging certification process and helped us overcome common pitfalls. Services were delivered on time and efficiently. We primarily communicated via MS Teams (biweekly meetings and project chat), emails (invoicing and paperwork), and SharePoint (documentation exchange).

What did you find most impressive about them?

What stood out most about working with Baltum Bureau was their genuine commitment to understanding our needs and tailoring the process accordingly. Rather than applying a generic approach, they took the time to listen, adapt, and align the project with our specific goals and challenges. This personalized strategy made our journey with them especially collaborative and enjoyable.

Are there any areas they could improve?

We wouldn’t change a thing about our cooperation with Baltum Bureau. Their professionalism, responsiveness, and deep understanding of our needs made the entire certification process smooth and efficient. We’re grateful for their support and look forward to future collaborations.

BACKGROUND

Please describe your company and position.

I am an Executive of LANARS

Describe what your company does in a single sentence.

Hardware and Software Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Baltum Bureau to accomplish?

• Certification of my company

SOLUTION

How did you find Baltum Bureau?

Online Search

Why did you select Baltum Bureau over others?

• High ratings
• Pricing fit our budget

How many teammates from Baltum Bureau were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Baltum Bureau has been a great experience. They provide consistent support, stay involved in every step of the process, and make collaboration smooth and effective. Communication is always clear and timely, and their proactive attitude really helps things move forward.
It’s been a pleasure partnering with a team that’s reliable and truly committed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Documentation was prepared with care and delivered right on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was okay!

What was your primary form of communication with Baltum Bureau?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We find their approach to client relationships and attention to the subject of our collaboration to be truly commendable.

Are there any areas for improvement or something Baltum Bureau could have done differently?

We can not say something.

BACKGROUND

Please describe your company and position.

I am the Project Manager of DATAMI Cybersecurity

Describe what your company does in a single sentence.

We provide full-cycle cybersec services - pentests & cybersecurity audits 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Baltum Bureau to accomplish?

• To provide ISO27001 for our client

SOLUTION

How did you find Baltum Bureau?

• Online Search
• Clutch Site

Why did you select Baltum Bureau over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Baltum Bureau were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They provided a good ISO27001 audit for our client as were responsible for pentest. We are satisfied by cooperation with them

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The client got ISO27001. Also, the process of audit was fast and smooth. We are very satisfied 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was provided on time as agreed. We are so satisfied by cooperation with them 

What was your primary form of communication with Baltum Bureau?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their approach, professionalism, and attitude impressed us.

Are there any areas for improvement or something Baltum Bureau could have done differently?

No, they are very great. We are so happy to have this project completed 

BACKGROUND

Please describe your company and your position there.

Competencies Development Bureau is a platform uniting a group of prestigious educational institutions and practicing instructors, who nurture a new generation of professionals. I'm COO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baltum Büroo?

To prepare Competencies Development Bureau for obtaining the Certificate of Compliance to International Information Security (ISO / IEC 27001).

SOLUTION

How did you select this vendor and what were the deciding factors?

Together with Baltum Büroo team, we worked closely to identify all the areas for improvement to satisfy ISO / IEC 27001 standards. After 5 months of hard work, we successfully passed the audit and got the certificate.

Describe the project in detail and walk through the stages of the project.

Preparation Competencies Development Bureau for obtaining the Certificate of Compliance to International Information Security (ISO / IEC 27001) with further Certification.

How many resources from the vendor's team worked with you, and what were their positions?

3 employees worked with us as Consultants. Then were 2 Auditors.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We successfully passed the audit and obtain the Certificate of Compliance to International Information Security (ISO/IEC 27001). The team has excellent customer service, professionalism, and a commitment to establishing a true partnership.

How effective was the workflow between your team and theirs?

Communication between the two teams was extremely effective.

What did you find most impressive or unique about this company?

Excellent customer service, professionalism.

Are there any areas for improvement or something they could have done differently?

No.