Aware Digital

BACKGROUND

Introduce your business and what you do there.

I'm the department head at Broxap Ltd. We're the UK's market leader in manufacturing, supplying, and installing street furniture, including external seating, bollards, planters, signage, litter bins, recycling bins, cycle parking equipment, shelters, canopies, walkways, outdoor playgrounds, and outdoor gym equipment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aware Digital?

We needed support with web development.

SOLUTION

What was the scope of their involvement?

We hired Aware Digital for web development. They look after anything web-related that needs coding, new designs, fixes, or optimizations. The team is also responsible for site maintenance and security. The team has delivered ongoing development, bug fixes, ad hoc feature builds, UX enhancements, new page layouts, and speed optimization.

What is the team composition?

We work with the whole team.

How did you come to work with Aware Digital?

Andy (Managing Director) used to work for Broxap a long time ago, and our IT manager was still in contact with him. After meeting with Andy, we found them proactive and the type of company that would help drive our website forward with new ideas.

How much have you invested with them?

We’ve spent a considerable amount of money.

What is the status of this engagement?

We started working with them in November 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

How did Aware Digital perform from a project management standpoint?

We communicate via email, tickets, and fortnightly calls.

What did you find most impressive about them?

Overall, they're great to work with and very patient with my demanding needs. Andy and Adam (Senior Developer) can find a solution for just about anything, and the developers do a solid job fixing most issues. Mel (Account Manager) is fantastic at keeping everyone organized and managing the account smoothly.

Are there any areas they could improve?

We've had some teething problems along the way. Sometimes, tickets take a while to be dealt with. We recently did a Hyva project that cost a considerable amount of money and have spent the last few months fixing problems we believe were caused by it. Hopefully, that's settled now, and we should start seeing the repercussions of the investment.

Do you have any advice for potential customers?

Nothing seems to get done on a Friday.

BACKGROUND

Please describe your company and position.

I am a Marketing Manager at Nemesis Now Ltd

Describe what your company does in a single sentence.

Creators and distributors of Licensed and Fantasy/Gothic themed collectables and giftware.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aware Digital to accomplish?

• B2B Website Rebuild
• Efficient automation of data driven tasks for our website
• Ongoing support, development and maintenance

SOLUTION

How did you find Aware Digital?

Referral

Why did you select Aware Digital over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Build an efficient B2B website with streamlined processes for customers ordering ease and efficient processing. Integrated into Dynamics NAV and built with additional bespoke features to maximize our teams efficiency to update and schedule marketing and content. Fully integrated with our email marketing suite. Ongoing develpment, updates and support of our website after build. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website build was in 2021. It was very successful and we still work closely with Aware. We have a small team who work on our digital marketing in house and Aware feel like part of the team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at Aware is very knowledgeable, and they always have a can-do attitude. We have a heavily customised website and we have a development list that we are constantly adding to and working through with them in an efficient workflow. We have regular calls and review progress and prioritise open developments and new projects. Highly recommended. 

What was your primary form of communication with Aware Digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Aware are keen and knowledgable and always on hand. Always a fast response and support. They are always on hand if we need them and in Critical situations (very rarely needed to thankfully) their response is all hand on deck to get the site back online. Excellent customer care and communication.

Are there any areas for improvement or something Aware Digital could have done differently?

We've had no issues. Very happy.

BACKGROUND

Please describe your company and position.

I am the Website Project Manager of MenuShop

Describe what your company does in a single sentence.

We create personalised products for resturaunts and hotels. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aware Digital to accomplish?

• Migrate existing websites to the magento 2 platform
• Create a bespoke product builder
• Improve SEO and email marketing

SOLUTION

How did you find Aware Digital?

Referral

Why did you select Aware Digital over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Aware Digital were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Aware to oversee the migration of our six language sites to the Magento 2 platform. In addition, we entrusted them with the creation of a bespoke product journey, enabling our customers to view digital representations of our products.

Aware played an essential role in shaping the website’s design, ensuring that our sites are visually appealing and fully responsive across all devices.

Following the successful launch of two initial sites, we are now collaborating closely with Aware's marketing team. Their expertise is helping us maximize the potential of the Magento 2 project while also enhancing our google adds and tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Two of our sites are currently live and are generating orders and the marketing team have begun to rapidly improve our marketing strategery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Aware’s project management team has been instrumental in driving the success of this project. Mel, in particular, has played a pivotal role in the successful launch of the sites. Her exceptional ability to quickly understand challenges and implement effective solutions has been invaluable. The project management board always remains organised and up to date, always providing a clear and structured view of progress.

Chris has been a significant force behind the recent marketing advancements, consistently going above and beyond to keep the project on track. The dashboard and monthly reports have been incredibly insightful, offering stakeholders—especially those less involved—a transparent overview of the project's developments

Response to issues and questions always come in a timely and concise manner. The bi-weekly catch ups are a great tool in project communication.

What was your primary form of communication with Aware Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Aware exemplifies a perfect balance of professionalism and approachability. Every interaction I’ve had with their team has been marked by warmth and friendliness, creating a positive and collaborative environment.
Their dedication to fostering a true sense of teamwork is evident, as they consistently go above and beyond to ensure the project feels like a joint effort. The seamless integration of their work into our company’s daily operations is a testament to their commitment and adaptability.

Are there any areas for improvement or something Aware Digital could have done differently?

This project has faced many challenges and one of them being COVID. Aware have always worked to fix any issues and communicated clearly during these times. Again, their dedication to ensuring that this is a joint project has made any heralds solvable.