AvTek Solutions, Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the director of business management and docketing at a law firm specializing in intellectual property. We provide patent-related legal services to technology-focused clients ranging from large corporations to startups and individual inventors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AvTek Solutions, Inc.?

We needed help streamlining various systems into one cohesive, easy-to-manage system. We also needed help desk services for daily IT issues.

SOLUTION

What was the scope of their involvement?

AvTek Solutions, Inc. provides managed IT services for us. Their work includes server management, domain and group policy assistance, and upgrade and streamlining recommendations. The team has integrated various systems into Microsoft Office 365 and remote server access.

What is the team composition?

We work with 2–5 teammates from AvTek Solutions, Inc.

How did you come to work with AvTek Solutions, Inc.?

Someone referred AvTek Solutions, Inc. to me. I chose them because they were a great culture fit, offered good value for the cost, and had company values that aligned with ours.

What is the status of this engagement?

We started working together in December 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

AvTek Solutions, Inc.'s work has reduced our downtime, increased our efficiency, and improved our response times.

How did AvTek Solutions, Inc. perform from a project management standpoint?

We communicate with AvTek Solutions, Inc. via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Wayne, Matt, Andy, and Eloy are all very knowledgeable and quick to assist with any issue. We require quick response times and sometimes high-pressure deliverables, and they always come through.

Are there any areas they could improve?

There's nothing AvTek Solutions, Inc. could improve on.

BACKGROUND

Please describe your company and position.

 I am the General Manager of a flooring contractor.

Describe what your company does in a single sentence.

We are flooring contractors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AvTek Solutions, Inc. to accomplish?

• Handle all I.T. needs (hardware, security, etc)

SOLUTION

How did you find AvTek Solutions, Inc.?

Through Family

Why did you select AvTek Solutions, Inc. over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Avtek transitioned our email from our former service to one that was safer and more reliable.  We also purchased 3 additional desktop computers which they set up and transferred all of the programs/files from the old boxes to the new ones.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Email is much better and the new desktops are helping our productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time and they have been responsive to any issues that have come up during the transition.

What was your primary form of communication with AvTek Solutions, Inc.?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service and how they are attentive to our needs. Their team hadn't tried to force anything on us that was either unnecessary or that we would be uncomfortable with.

Are there any areas for improvement or something AvTek Solutions, Inc. could have done differently?

They did have some internal miscommunication which was partially their fault, partially mine.  Because of the close relationship that I have with one of the principals, their staff that should have been handling things thought things were being taken care of.  The matter was handled promptly and professionally.

BACKGROUND

Please describe your company and position.

I am the CFO of Atlanta Computer Group LLC

Describe what your company does in a single sentence.

ACG provides equipment and repair, refurbishment and installation services to financial institutions, gaming industry and equipment service providers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AvTek Solutions, Inc. to accomplish?

• Assist in the development of cyber policies
• Develop road map for cyber security
• Replace current MSP and implement new security measures

SOLUTION

How did you find AvTek Solutions, Inc.?

Online Search

Why did you select AvTek Solutions, Inc. over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from AvTek Solutions, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AvTek reviewed company policies and identified deficiencies and provided recommendations for standard compliance.  The AvTek team participated in cyber security calls from customers during cyber audits.  They also assisted in developing a road map for the implementation of additional security measures, monitoring and equipment requirements.  When implementing the new security measures, we made the decision to utilize AvTek as our MSP.  The transition process was fantastic from the team and the project management phase of the change over was very effective with regular meetings, timelines and installation.  We continue to utilize AvTek for cyber services and as our MSP.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our cyber policies and processes are in place and have been reviewed and approved by customer audits.  This has led to additional business with our customers and creates a competitive advantage.  The internal team of the company have increased awareness through monthly training.  The company is more equipped to fight cyber threats.  Implementing the MSP solution has created a resource for the team members to contact with questions and issues providing more timely issue resolution and freeing up internal resources to tackle other projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team was timely and provided excellent communication throughout the project and project milestones.

What was your primary form of communication with AvTek Solutions, Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

AvTek Solutions, Inc. has a professional team that can translate technical information into understandable data for non-technical people.  They do what they say and want to make sure they are a partner and not just a vendor.

Are there any areas for improvement or something AvTek Solutions, Inc. could have done differently?

No.  We continue to utilize AvTek

BACKGROUND

Please describe your company and position.

I am the Executive Assistant of Absolute Care Management

Describe what your company does in a single sentence.

Personal care assistance in the home 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AvTek Solutions, Inc. to accomplish?

• Computer and phone assistance

SOLUTION

How did you find AvTek Solutions, Inc.?

Referral

Why did you select AvTek Solutions, Inc. over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

IT assistance with desktop, laptop and phone services 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Knowledgeable and occompaning to multi branches and offices 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team responds and executes tasks in a timely manner 

What was your primary form of communication with AvTek Solutions, Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Friendly and accomodating 

Are there any areas for improvement or something AvTek Solutions, Inc. could have done differently?

N/A