AvTek Solutions, Inc.

BACKGROUND

Please describe your company and position.

I am the CFO of Atlanta Computer Group LLC

Describe what your company does in a single sentence.

ACG provides equipment and repair, refurbishment and installation services to financial institutions, gaming industry and equipment service providers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AvTek Solutions, Inc. to accomplish?

• Assist in the development of cyber policies
• Develop road map for cyber security
• Replace current MSP and implement new security measures

SOLUTION

How did you find AvTek Solutions, Inc.?

Online Search

Why did you select AvTek Solutions, Inc. over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from AvTek Solutions, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AvTek reviewed company policies and identified deficiencies and provided recommendations for standard compliance.  The AvTek team participated in cyber security calls from customers during cyber audits.  They also assisted in developing a road map for the implementation of additional security measures, monitoring and equipment requirements.  When implementing the new security measures, we made the decision to utilize AvTek as our MSP.  The transition process was fantastic from the team and the project management phase of the change over was very effective with regular meetings, timelines and installation.  We continue to utilize AvTek for cyber services and as our MSP.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our cyber policies and processes are in place and have been reviewed and approved by customer audits.  This has led to additional business with our customers and creates a competitive advantage.  The internal team of the company have increased awareness through monthly training.  The company is more equipped to fight cyber threats.  Implementing the MSP solution has created a resource for the team members to contact with questions and issues providing more timely issue resolution and freeing up internal resources to tackle other projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team was timely and provided excellent communication throughout the project and project milestones.

What was your primary form of communication with AvTek Solutions, Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

AvTek Solutions, Inc. has a professional team that can translate technical information into understandable data for non-technical people.  They do what they say and want to make sure they are a partner and not just a vendor.

Are there any areas for improvement or something AvTek Solutions, Inc. could have done differently?

No.  We continue to utilize AvTek

BACKGROUND

Please describe your company and position.

I am the Executive Assistant of Absolute Care Management

Describe what your company does in a single sentence.

Personal care assistance in the home 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AvTek Solutions, Inc. to accomplish?

• Computer and phone assistance

SOLUTION

How did you find AvTek Solutions, Inc.?

Referral

Why did you select AvTek Solutions, Inc. over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

IT assistance with desktop, laptop and phone services 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Knowledgeable and occompaning to multi branches and offices 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team responds and executes tasks in a timely manner 

What was your primary form of communication with AvTek Solutions, Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Friendly and accomodating 

Are there any areas for improvement or something AvTek Solutions, Inc. could have done differently?

N/A