Aum Solutions

BACKGROUND

Please describe your company and position.

I am an engineering manager at Axis Max Life Insurance

Describe what your company does in a single sentence.

Axis Max Life Insurance Limited, is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aum Solutions to accomplish?

• Custom Software Development
• Develop and Maintain internal software

SOLUTION

How did you find Aum Solutions?

Referral

Why did you select Aum Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Aum Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Aum Solutions was responsible for building a custom software solution tailored to our internal operational workflows at Axis Max Life Insurance. Their work included understanding our processes, designing the system architecture, developing the application end-to-end, and ensuring smooth integration with our existing platforms.

Key Deliverables:

• Detailed requirement analysis and process mapping
• Custom software design and architecture
• Full-stack development (frontend, backend, APIs, database)
• Integration with existing internal systems
• User testing and quality assurance
• Deployment support and user training
• Ongoing maintenance and technical support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes

• 20–30% reduction in manual processing time for the targeted workflows after implementing the new system.
• Faster turnaround time for internal teams, resulting in improved service delivery to customers.
• Higher operational visibility, thanks to automated reporting and real-time data access.
• Reduced dependency on legacy tools, leading to smoother cross-department coordination.
• Increased team productivity, with simplified processes and a more user-friendly interface.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Aum Solutions’ project management was organized, transparent, and easy to work with. They followed a clear timeline, shared regular progress updates, and made sure we were aligned at every stage of the development process. All major deliverables were completed on time, and whenever we had changes, clarifications, or new requirements, their team responded quickly and adjusted without delay. Their communication was consistent, and they were proactive in addressing potential issues before they became problems.

What was your primary form of communication with Aum Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Aum Solutions was their ability to deeply understand our business processes and translate them into practical, well designed software. They didn’t just execute tasks, they offered thoughtful insights, suggested improvements, and genuinely cared about building a solution that worked for us. Their mix of technical expertise, responsiveness, and a highly collaborative approach made them stand out from other vendors we’ve worked with.

Are there any areas for improvement or something Aum Solutions could have done differently?

Overall, our experience with Aum Solutions was very positive, but one area that could be improved is providing even more proactive documentation during certain phases of the project. While the team communicated well, having more detailed documentation would have made internal alignment on our side even smoother. Aside from that, the collaboration was strong, and the team was quick to adapt whenever feedback was shared.