Atoms & Pixels

BACKGROUND

Introduce your business and what you do there.

I’m a program manager for The Marlin Alliance. We’re a technology consulting firm that focuses on business transformation. We work with government and private-sector clients in fields such as military, healthcare, cybersecurity, data management, and analytics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atoms & Pixels?

Our company grew from a 15-person company to having over 50 employees in the span of a few years. That expansion allowed us to venture into more service areas. Therefore, we needed a development firm to update our website, so it accurately reflects all the work we do.

SOLUTION

What was the scope of their involvement?

Our firm was actively expanding into new markets, so we needed a website that represented our team’s ability to handle a range of projects. Atoms & Pixels transitioned our site to a new platform that could facilitate an increased online presence. We wanted to reevaluate our brand and find a better way to market ourselves to new industries.

We didn’t have a clear vision in mind regarding the site’s design when Atoms & Pixels started this project. We provided them with some rough mock-ups and wireframes, but they helped us design a clean layout. Then, they presented a series of options and our CEO decided which version to develop. They built the site using HTML 5 and delivered a finished product.

Each member of their team played an important role in completing the website. The project manager orchestrated the final delivery process and kept us working toward one function at a time. I worked with their graphic designers to ensure the visuals were attractive and engaging. Then, a marketing resource helped us organize how the site would be navigated. This process informed how we’d target audiences with strategic messaging. Their web developer made sure the site’s functionalities were entirely built out. If something didn’t work correctly, he’d make time to test the error and resolve the issue.

What is the team composition?

They allocated a project manager, a web developer, one or two graphic designers, and a marketing specialist to our account.

How did you come to work with Atoms & Pixels?

They were referred to us by an internal resource.

How much have you invested with them?

We spent anywhere from $6,000–$10,000.

What is the status of this engagement?

This project took place from March­–August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our site’s current iteration functions quite well. Atoms & Pixels delivered a template with a significant amount of capability. While we don’t utilize the site’s full potential, its design grants information to our target audience in the least amount of clicks possible. Additionally, the presentation conveys a level of expertise that clients expect from a company of our size. We’ve also won contracts since the site’s launch. While I can’t directly tie that success back to this project, it’s still worth noting.

How did Atoms & Pixels perform from a project management standpoint?

The project manager immediately understood what we needed to accomplish our goal. I’m used to a specific type of web solution, but their project manager possesses a vast of array of experience and knows how to approach platform specifications for a public site. Their resources were available to work through each process efficiently. The only issues revolved around our internal team getting content formatted into a translatable medium. We communicated via email, phone, and Skype.

What did you find most impressive about them?

We’re happy with their work and would hire them again. It was an excellent experience, so we’d recommend them to others looking for similar services.

Are there any areas they could improve?

It would’ve been nice to have an in-person meeting with them at some point. From a business standpoint, it’s always helpful to sit down with someone and work through a project outline. However, that wasn’t necessary for this engagement as they did a fantastic job executing from a separate location.

BACKGROUND

Introduce your business and what you do there.

I'm CEO at Olio Maestro. We sell beauty and body care products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atoms & Pixels?

I needed a fully functional website design. I also needed a partner with Shopify expertise because we sell direct to consumer.

SOLUTION

What was the scope of their involvement?

I hired them when I was thinking about launching the business. In addition to designing the website, they helped me think about the user experience. It was a collaboration. They gave me various suggestions on how to structure the backend. They set up all the payment transactions, as well as the mailing list.

They gave me the option to build the site on Shopify or to create a custom platform. They gave me all the information upfront, including the pros and cons of each. After I chose Shopify, they suggested different templates. They ended up customizing everything to match what I wanted.

What is the team composition?

I worked directly with three people, including Dayvin (project director, Atoms & Pixels).

How did you come to work with Atoms & Pixels?

I met Dayvin and was really impressed by his clarity and how well he communicates his vision.

How much have you invested with them?

I spent between $5,000–$7,000.

What is the status of this engagement?

The project took place from July–September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re amazing. Atoms & Pixels is the best company I've ever worked with for website design. I'm switching all my companies to them, which tells you how happy I am with them. The site is beautiful and is working great. There's been zero glitches. I haven’t had a single problem with online payments since launch. They really listened to what I wanted, and the site is impeccable.

How did Atoms & Pixels perform from a project management standpoint?

Their project management might be my favorite part. They respond right away to any texts, phone calls, or email. They even respond on weekends. They met our deadlines ahead of time. We started in July. They delivered a full website at the beginning of August, ahead of our launch in September.

They’re very upfront. They shared information on the cost, and gave me pros and cons of different options. They're friendly and easy team to work with. I had face to face contact with the whole team. They even provided me extra help on the backend—setting up emails and auto-responders—that they didn't charge me for.

What did you find most impressive about them?

They're incredibly clear, kind, and professional. Everything's upfront, with no hidden costs. We got more value than what we paid because they were so helpful in answering our questions.

Are there any areas they could improve?

No, I'm beyond happy with them. The price is right, and the service is above and beyond.