ASSIST Software

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a technology solution provider for sports performance. We provide B2B and B2C services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ASSIST Software?

On the B2C side, we use applications. We hired ASSIST Software to help us with the software development of our mobile applications, our iPad application, and some of our other products.

SOLUTION

What was the scope of their involvement?

ASSIST Software is our development partner. They've helped us develop many applications for different products, such as iOS and Android apps as well as Windows and Mac-based applications. 

For example, we wanted to put the data our hardware produces on an iPad. Our hardware used to work post-session and wanted an app-oriented solution to show the data live. We entered a service-level agreement with ASSIST Software, and they worked with us to develop our live iPad solution. We provided them with a framework and a wireframe, and they handled the whole development, with one person from our side as liaison. 

The ASSIST Software team also developed dashboards for us using input from our clients. Our clients can pick and choose these dashboards to use the application in a robust and friendly manner. 

Additionally, ASSIST Software developed our Apple Watch application using Swift. We started this project from scratch, which involved ASSIST Software visiting Apple’s offices with us. 

ASSIST Software was responsible for the back- and frontend development and UI/UX design for the iPad and Apple Watch projects. All of the hardware is on us, and ASSIST Software handles the software solutions and some of the connectivity and integration between different products, such as iPad, Mac, the cloud, and Apple Watch.

What is the team composition?

There’s been a team of about 20 different developers across multiple platforms working with us for the couple of years we’ve been with ASSIST Software, and they all have different niches. 

For example, when we want Android, they bring in Alex (Software Engineer); when we want iOS, they bring in Vlad (Chief Product Officer), and when we want something else, they bring a different teammate.

How did you come to work with ASSIST Software?

Initially, one of our hardware developers introduced us to ASSIST Software. At the time, we’d been growing as a business and knew we needed some help from a third-party group to help us ramp up and scale up our business. 

We tendered for many businesses, and ASSIST Software was in that tender because of their connection to our developer. Their team came out well on top when we went through the tender process, and that’s how they came about working with us. 

How much have you invested with them?

So far, we’ve spent over $1 million.

What is the status of this engagement?

We started working together in March 2017, and the engagement is ongoing. We’re more involved than ever with ASSIST Software.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

ASSIST Software provides great QA for their products; they’re very comprehensive and come into our ecosystem. They make sure everything is fine through their process, and then we run it through our tight QA department and our Agile process. Any QA issues coming out tend to come from our own developers rather than theirs!

Additionally, both the Android and iOS apps they’ve developed have a 4.6 score on Trustpilot. The apps also have a four-star rating on the App Store and Google Play respectively.

How did ASSIST Software perform from a project management standpoint?

Due to our market, we have some really tight and constrained release dates, and ASSIST Software has been very good at meeting those deadlines. There are certain windows that we have to release a product; if we miss them, we miss them for a year, and we’ve never had this issue with ASSIST Software. 

A project manager from ASSIST Software works with us to make sure that we micromanage deadlines and bring up red flags or constraints along the process. The team sits in on our daily stand-up and our Agile meetings, so they’re very much an extension of our own workforce.

We typically communicate with them through the Agile system called Jira. They go on to our boards and create their own boards. We manage our interactions, project management, and development process through Jira. 

What did you find most impressive about them?

I’m impressed by ASSIST Software’s diversity. Our business has scaled up since we’ve been with them, and they’ve been able to work with Windows, Mac, and the cloud — they’ve been excellent on the cloud.

ASSIST Software’s performance with the Apple Watch app stands out more than anything. That project involved a high-level customer and new platforms and releases related to the Apple Watch. ASSIST Software scaled up their developers very quickly to be competent in Swift and enabled us to hit the deadlines that our client set for us.

We’ve always been able to work well with their team. They're at all of our meetings, tap directly into our ecosystem, and always hit our deadlines.

Are there any areas they could improve?

Nothing they need to improve comes to mind; we’re very happy with them.

Do you have any advice for potential customers?

My advice is to let ASSIST Software in. Sometimes clients keep third-party providers very much outside and have them feeding in on whatever platform they have. Then, they have to integrate those responses into their platform.  

We allowed ASSIST Software to come into our Jira world and our boards for our collaboration. We configure it so that they can see the entire project they’re working on and are able to update the projects dynamically as they work through them. Let ASSIST Software do their job, and they will deliver.

BACKGROUND

Please describe your company and your position there.

I am a Partner at a venture capital startup studio. We help founders and pre-revenue startups validate their ideas, build their MVP and raise their initial funding rounts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASSIST Software, and what were your goals?

We partner with ASSIST to staff our earliest stage startup teams with the engineering resources they need to hit the ground running as they engage their first customers. We need small engineering teams that can come up to speed quickly, are comfortable with ambiguous design requirements and can deliver a range of different skill sets.

SOLUTION

How did you select this vendor and what were the deciding factors?

We work with a variety of vendors and ASSIST is among the best at being able to respond quickly to our project requests as well as having a great range of expertise and a professional and efficient working partnership.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have relied on ASSIST to provide front-end and back-end SaaS platform development. These are React applications supported by Node.js, python, or Javascript and connected to cloud-based RDB and NoSQL resources. We have also leveraged ASSIST to configure the initial DevOps and security infrastructure for our startups.

How many people from the vendor's team worked with you, and what were their positions?

We regularly work with teams of two to three full-time engineers, supported by senior staff at ASSIST, including their CTO, head of Product, and designers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

ASSIST delivered the initial customer-facing products on-schedule and added a lot of value with creative suggestions for UX, back-end implementation and infrastructure. Our companies were able to on-board their initial pilot customers and raise initial funding rounds based on the developed technology.

Describe their project management style, including communication tools and timeliness.

We work with ASSIST using agile development with two-week sprints and regular standup meetings throughout each week. ASSIST also joins our Slack channels and maintains high-bandwidth communications with our in-house engineering teams. They are able to adapt their project management style to the individual needs of each of our companies.

What did you find most impressive or unique about this company?

The positive approach they bring to all of our development projects is amazing. We love the great communication with ASSIST, the specialized expertise that they can bring to meet our particular needs.

Are there any areas for improvement or something they could have done differently?

Overall great work. Moving forward, I think we could standardize the onboarding process to make initial team setup even more efficient.

BACKGROUND

Please describe your company and your position there.

I'm the founder and CEO of Airwavz.tv.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASSIST Software, and what were your goals?

We hired ASSIST Software to design, deploy and manage airwavz.tv, which is our custom news feed with complex back-end database. Airwavz.tv is an online resource that enables its users to create free, digital timelines. Users can gather their resources from anywhere on the internet and put it in a comprehensive, chronological collection organized as a timeline.

Airwavz.tv was created so users can generate "online visual representations of news history, providing viewers with the ability to conduct quick research with accuracy and facts from multiple, reputable and reliable news sources. Airwavz.tv was created so that its users could generate online visual representation of history to help internet users conduct research in a more efficient manner.

As the founder and creator of the Airwavz.tv site, I was spending a lot of time researching topics, but was having a hard time visualizing their order. Many researchers struggle with this concept, which is why it's ideal for use within an educational and research setting. Airwavz.tv allows chronological order and utilizes Web 3.0 tools, AI, Machine Learning and news resources aggregated across thousands of international media publishers.

SOLUTION

How did you select this vendor and what were the deciding factors?

ASSIST Software was the absolute best choice for this project and we will continue using them for all of our commercial web development projects. We were looking for a web development team that can handle very complex database development on the backend using Amazon Web Services, with a beautiful User Interface on the front end and ASSIST Software proved that they could handle the project perfectly. The ASSIST team was responsible for designing from scratch the entire database, graphics, wireframes, mapping tools, color scheme and deployment of the commercial product.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We submitted a formal RFQ for this project to multiple web developer businesses, and after selecting ASSIST Software we kicked off the project with bi-weekly calls to follow progress and testing. ASSIST Software uses a number of very helpful tools including Red project management for wireframe web staging, Skype, Microsoft Office, and host of confidential internal coding tools.

How many people from the vendor's team worked with you, and what were their positions?

we had a small core team of 5 working on the project management.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

www.airwavz.tv continues to be a go-to platform for news enthusiasts who are looking to read trustworthy, reliable headlines based on time and order. The platform supports big data and all types of media, including video, audio, written and published authors, blogs, biographies and legal documents.

Describe their project management style, including communication tools and timeliness.

ASSIST Software is an excellent company to work with, and i highly recommend them for all projects related to custom software development - web, app, or other - ASSIST Software has a unique team that are highly skilled in all things related to software code.

What did you find most impressive or unique about this company?

All team members speak, read and write multiple languages including English. Language translation is their strong suit. They are a united team that works effortlessly across all facets of the business to ensure the success of the project. They went out of their way on multiple occasions to ensure the project was done on time and within budget.

Are there any areas for improvement or something they could have done differently?

ASSIST Software managed all areas of their business with professionalism and diplomacy.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of R&D at Shield Financial Compliance. We provide compliance teams in financial services and regulated industries with tools to analyze employee communications, helping them detect risks and ensure regulatory compliance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ASSIST Software?

We needed to quickly scale our engineering team with highly reliable professionals.

SOLUTION

What was the scope of their involvement?

ASSIST Software has been helping us with our compliance analytics tools. Their work includes full-stack features' development and backend tasks. The team has also been working on data ingestion and transformation, third-party system integration, and presentation-layer logic.

What is the team composition?

We’ve been working with 16 members of ASSIST Software's team.

How did you come to work with ASSIST Software?

They were referred to me. I chose them because they had high ratings, a great culture fit, and good value for the cost.

What is the status of this engagement?

We started working together in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ASSIST Software has delivered on time and with high quality. Their engineers have been able to deliver 80%–90% of the work on time.

How did ASSIST Software perform from a project management standpoint?

ASSIST Software has been highly responsive and attentive. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed by the professional level of their engineers and the close customer care from their higher management.

Are there any areas they could improve?

I can't think of anything for them to improve.

BACKGROUND

Please describe your company and position.

I am the Engineering Manager of (a/an) Construction

Describe what your company does in a single sentence.

Creates building software for architects

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ASSIST Software to accomplish?

• Adding new functionality
• maintaining existing products

SOLUTION

How did you find ASSIST Software?

Other

Why did you select ASSIST Software over others?

Other

What was the size of ASSIST Software’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Maintaining and extending front- and back-ends for web applications

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• deliverables

Describe their project management. Did they deliver items on time? How did they respond to your needs?

responded well to needs

What was your primary form of communication with ASSIST Software?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They're very responsive to our changing requirements.

Are there any areas for improvement or something ASSIST Software could have done differently?

More focus on testing their deliverables

BACKGROUND

Please describe your company and your position there.

CTO & Cofounder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASSIST Software, and what were your goals?

We needed dedicated staff quickly to begin product development on a new venture.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've worked with Assist before.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope was several engineers and other supporting technical staff being able to work independently and as part of our product team on our dynamic needs.

How many people from the vendor's team worked with you, and what were their positions?

Three to five depending.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

No specifics here

Describe their project management style, including communication tools and timeliness.

part of our product development team including daily standups, retros, and product ship.

What did you find most impressive or unique about this company?

The engineers were extremely on point with their skills and their professionalism. They constantly delivered and were highly valued members of the engineering team, not just project staff.

Are there any areas for improvement or something they could have done differently?

I would recommend them again easily.

BACKGROUND

Please describe your company and your position there.

Managing Director of a Gambling and Crypto consulting firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASSIST Software?

They have done a lot of work for me and my clients over the year, from web development, UX design and games

SOLUTION

How did you select this vendor and what were the deciding factors?

Competitvie bidding process initally and then developed a long term relationship becuase of the quality of the work provided.

Describe the project in detail and walk through the stages of the project.

We had an initial series of meetings, where they first created an overview of the development project. Once that was completed they brought on a project manager and two programmers to complete a corporate website and backend.

How many resources from the vendor's team worked with you, and what were their positions?

3 full-time staff

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Just that they met and exceeded their targets both on timing and the quality of the resulting website.

How effective was the workflow between your team and theirs?

Excellent levels of communication using the state-of-the-art project management tools - everything was well documented along with the time of the work provided.

What did you find most impressive or unique about this company?

Strong desire to please by both the management and the core team - proud of their work and they think ahead of customer needs.

Are there any areas for improvement or something they could have done differently?

No one is perfect, but they are very close...i would use them again.

BACKGROUND

Please describe your company and your position there.

I was the CTO of a financial broker-dealers in US equities and Options in Chicago

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASSIST Software, and what were your goals?

The purpose of this project was to remediate applications programs, data interfaces, SQL Database objects, screens, reports, websites and other impacted entities to meet the requirements of the Option Clearing Corporation’s Option Symbology Initiative (OSI).

SOLUTION

How did you select this vendor and what were the deciding factors?

Based on a comparative study of 5 different vendors and referrals

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of this project covered amongst othe ritems:

• SQL Objects (SQL 2000 and SQL 2005)
• Tables - Procedures
• Views o Functions o Triggers
• VB Code o (usually VB 6.0)
• C# application code and classes including command line applications, Web Services and GUIs written in Net 1.1 & .Net 1.0 (possibly) Net 2.0 Net 3.5
• ASP Web Pages
• ASP.NET Web pages

How many people from the vendor's team worked with you, and what were their positions?

6-10

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Assist Software SRL provided us with a truly outstanding level of service, delivering in time a high quality product that is fully compliant with the new OCC rules.

Describe their project management style, including communication tools and timeliness.

Assist provided us with a truly outstanding level of service that was accompanied by a modern project management style.

What did you find most impressive or unique about this company?

They delivered the project in a timely matter as a high-quality product that was fully compliant with the OSI rules.

BACKGROUND

Please describe your company and your position there.

Big eCommerce web site

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASSIST Software?

High performance and pixel perfect design

SOLUTION

How did you select this agency and what were the deciding factors?

• Quality of people
• transparency
• Quality of management

Describe the project in detail and walk through the stages of the project.

Ongoing development of a high volume production eCommerce web site

Describe the recruitment process in detail.

One team of front end developers, we did full cycle of interviews and code tests

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Very good work with the team.

How effective was the workflow between your team and theirs?

We worked well , as one united team.

What did you find most impressive or unique about this company?

They provide high-quality work and their transparency is impressive.

Are there any areas for improvement or something they could have done differently?

Nothing special