Arch Web Design

BACKGROUND

Please describe your company and your position there.

About the 2023 Canada Games: As a province known for its hospitality, we’re excited to welcome the 2023 Canada Winter Games to Prince Edward Island. From February 18 – March 5, 2023, the Games will bring together 3,600 athletes, managers and coaches, across 20 different sports, for the largest multi-sport event in the country.

With a forecasted economic impact of over $100 million, the 29th edition of the Canada Games will be the largest event hosted in Prince Edward Island’s history. Garet is a member of the Senior Leadership Team reporting to the CEO, responsible for brand development and driving overall awareness and engagement for the 2023 Canada Games and Canada Games movement.

Responsibilities include leading mass marketing and PR strategies, media relations, strategic communications, social media and digital content, website development, merchandise, ticketing, and community engagement development including mascot, torch relay, and education programs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arch Web Design, and what were your goals?

The Canada Games website was currently in need of an overall. As a host society, we needed a site that served on the same platform as the Canada Games Council's site with similar design and functionality. Arch Web understood our needs and was able to offer a website development solution that could be scaled over time and be passed on from our Games to the next without reinventing the wheel or designing a net new website each time.

SOLUTION

How did you select this vendor and what were the deciding factors?

Arch Web has an existing working relationship with the Canada Games and came to us as a highly recommended and reputable partner to support our website development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

- Exploratory kick-off meeting

- Full website development utilizing Webflow platform

- Responsive design, video, eCommerce integration, fully bilingual site (French & English )

How many people from the vendor's team worked with you, and what were their positions?

- Project Manager, developers, and a design team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Dynamic, responsive site that is consistent with our recent rebrand. Our site has become one of our biggest brand touchpoints and vehicle for storytelling and overall Games updates.

Describe their project management style, including communication tools and timeliness.

Email, Google Meet, tutorial videos

What did you find most impressive or unique about this company?

They gave us a professional website with the flexibility to make timely updates when needed. One-on-one customer service and were available on demand. Acted as trusted advisors throughout the entire project.

Are there any areas for improvement or something they could have done differently?

Minor bugs here and there and were quick to fix any problems that popped up.

BACKGROUND

Please describe your company and your position there.

I work as a contractor for a web3 blockchain technology start-up. I perform various tasks such as market research, website development, design, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arch Web Design, and what were your goals?

We hired Arch in order to build us a new website that would act as the face of our company and bring more awareness of our project to the greater blockchain/crypto community, and beyond.

SOLUTION

How did you select this vendor and what were the deciding factors?

We knew we wanted to use Webflow and saw that this is their specialty. We spoke with their founder, read some reviews, and liked what we heard so we decided to move forward with them on a retainer.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the project is our entire website, which includes our general home page, main content pages, a hub of research articles we have published, as well as other odds + ends. The designs for the site were done internally with our designer/prototyper and passed on to Arch for implementation and publishing.

How many people from the vendor's team worked with you, and what were their positions?

We primarily interface with their founder (Rhami) but have worked with a handful of individuals at Arch who are primarily web developers and QA testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It's still a bit too early as we are still finalizing the long-term state of the website but so far we've been happy with the results and it's certainly an improvement over the old site. They are easy to work with, well-organized, and deliver beautiful websites to their customers.

Describe their project management style, including communication tools and timeliness.

Rhami and team are quick to respond to our various requests and changes. We handle most things via email with a few calls scattered when necessary. We've found this sufficient.

What did you find most impressive or unique about this company?

I think their knowledge of Webflow is what is most impressive. They know it in and out and are good at coming back to us with suggested changes on things we can do (or can't do) on this platform. They've also helped us optimize for SEO using various tips and tricks on the platform.

Are there any areas for improvement or something they could have done differently?

Our group works at a fast pace including evenings and weekends. We'd like to increase the pace of our projects and are in open discussions with them on how to accomplish this.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Lena Pope

Describe what your company does in a single sentence.

Nonprofit organization that equips children, families, caregivers, and community with a strong foundation through counseling, education, and behavior interventions. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

We engaged Arch Web Design to transform our nonprofit’s digital identity through a new website, updated branding, and Generative AI optimization to improve discoverability and donor engagement.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Clutch Site

Why did you select Arch Web Design over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They began by understanding our mission and donor base, then moved into brand development and a full website redesign. The final stage focused on optimizing content for both traditional search and AI driven discovery systems to ensure long term visibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a 52 percent increase in donor registrations, a 44 percent rise in online donations, and a 60 percent boost in organic traffic within seven months. The improvements in user engagement were also very noticeable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent throughout. They stayed on schedule, communicated clearly, and always made us feel like a priority whenever adjustments were needed.

What was your primary form of communication with Arch Web Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their combination of design excellence and Generative AI strategy really stood out. It was not just a website, it became a full digital fundraising system that worked incredibly well.

Are there any areas for improvement or something Arch Web Design could have done differently?

No improvements needed at all. We genuinely loved working with them and were thrilled with the outcome.

BACKGROUND

Please describe your company and position.

I am the Co-founder of Appetite For Change

Describe what your company does in a single sentence.

Appetite For Change uses food as a tool to build health, wealth and social change in North Minneapolis. Our programs include community cooking workshops, urban agriculture and organized food policy efforts. We train North Minneapolis youth in urban farming, food preparation and leadership, with a focus on providing direct career pathways to the food service industry. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

• We hired Arch Web Design to redesign our nonprofit website, improve our branding, and implement Generative AI optimization to strengthen our online visibility and donor engagement. Our focus was to create a more effective digital platform for fundraising and awareness.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Clutch Site

Why did you select Arch Web Design over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project began with discovery sessions to understand our mission, audience, and donor journey. They then developed a refreshed brand identity and rebuilt our website with a strong focus on storytelling and usability. Finally, they applied Generative AI optimization to improve how our content performs across search and AI driven platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were outstanding. Donor signups increased by 45 percent, online donations grew by 40 percent, and organic traffic improved by 53 percent within six months. Engagement across key landing pages also increased noticeably.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was managed extremely well. They delivered all milestones on time, kept communication clear and consistent, and were always quick to respond whenever we needed support or adjustments.

What was your primary form of communication with Arch Web Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to combine nonprofit storytelling with modern AI optimization was truly impressive. They understood our mission deeply and turned it into a powerful digital experience that actually drives results!

Are there any areas for improvement or something Arch Web Design could have done differently?

There is nothing we would change. The entire experience was smooth, professional, and exceeded all expectations.

BACKGROUND

Please describe your company and position.

I am the CEO of Pritzker Pucker Family Foundation

Describe what your company does in a single sentence.

At the Pritzker Pucker Family Foundation, we believe that people should have the access, ability, opportunity, and agency to move freely through life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

• We engaged Arch Web Design to modernize our nonprofit's online presence through a new website, updated branding, and AI Search/AEO optimization. Our goal was to improve donor engagement, strengthen credibility, and increase online fundraising performance.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Clutch Site

Why did you select Arch Web Design over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement began with brand and audience research to better understand how supporters interacted with our organization. Arch Web Design then developed a refreshed visual identity, redesigned our website with a donor-focused user experience, and optimized key content for search engines and AI-powered search platforms. They also refined donation pathways and created a content structure that made it easier for supporters to find information and take action.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was significant. In the first eight months after launch, donor registrations increased by 49%, online donations rose by 41%, and overall fundraising revenue from digital channels grew by 35%. We also experienced a 62% increase in organic traffic and saw substantially higher engagement on our donation and volunteer pages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was highly organized from start to finish. Deliverables were consistently completed on schedule, communication was proactive, and the team responded quickly whenever we needed revisions or additional guidance. Everything felt smooth, efficient, and very well managed.

What was your primary form of communication with Arch Web Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their understanding of nonprofit fundraising and their ability to combine branding, website strategy, and AI search optimization into one cohesive solution. Rather than focusing only on design, they built a digital experience that directly supported our mission and fundraising objectives. We genuinely loved the experience working with them.

Are there any areas for improvement or something Arch Web Design could have done differently?

Honestly, we were blown away by the entire experience! The collaboration was seamless, the communication was excellent, and the end result exceeded expectations in every way. There’s truly nothing we would change

BACKGROUND

Please describe your company and position.

I am the founder of Christys Foundation

Describe what your company does in a single sentence.

At Christy’s Foundation, a part of the Los Angeles Food Bank network, we are deeply committed to this cause. We aim to provide every person and family in our community with access to nutritious meals. We uphold the belief that access to food is not just a necessity but a fundamental human right. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

• We hired Arch Web Design to redesign our nonprofit's website, refresh our branding, and implement AI Search Optimization (AEO) strategies to improve visibility across search and AI-powered discovery platforms.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Referral

Why did you select Arch Web Design over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project started with a discovery phase where the team worked to understand our mission, donor audience, and fundraising goals. They then developed a new brand identity, redesigned our website with a stronger focus on storytelling and donor engagement, and optimized our content structure for both traditional search engines and AI-driven search experiences. The final phase included testing, launch support, and ongoing optimization recommendations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results exceeded our expectations. Within six months of launch, donor signups increased by 43%, online donations grew by 37%, and organic website traffic increased by 58%. We also saw a noticeable improvement in engagement, with visitors spending more time on key campaign and donation pages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. Every milestone was delivered on schedule, communication was clear throughout the engagement, and they were highly responsive whenever we had questions or requested adjustments. We always felt informed and genuinely well supported throughout the process.

What was your primary form of communication with Arch Web Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to combine strong nonprofit storytelling, branding expertise, and AI search optimization was impressive. They took the time to truly understand our mission and translated it into a website that not only looks professional but also drives meaningful donor engagement and fundraising results. We honestly loved working with them.

Are there any areas for improvement or something Arch Web Design could have done differently?

Honestly, there is nothing we would change about the experience. It was an incredibly smooth and positive collaboration from start to finish, and we were extremely happy with every part of the process.

BACKGROUND

Please describe your company and position.

I am the Customer Service Manager of RoofMarketplace

Describe what your company does in a single sentence.

We are a trusted marketplace reinventing the roofing claims experience. Homeowners, insurance companies, and local, vetted contractors connect through our platform to ensure top-quality, warrantied roofs are installed at competitive prices, without the hassle.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

• We needed a website that explained what we do in a simple way while building more trust with both homeowners and roofing professionals.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Clutch Site

Why did you select Arch Web Design over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Arch team started by mapping out the full site structure, then redesigned every page to match our brand tone and target users. They focused on layouts that were easy to navigate and added visual elements that made the site feel more approachable and professional. They also optimized key conversion pages and improved how we highlight our core value connecting roofers and property owners faster and easier.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the new design went live, the site’s bounce rate dropped, and we saw a clear increase in sign-ups from both homeowners and contractors. Our team also received positive feedback from users saying the site “felt easier to use” and “looked more trustworthy.”

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Arch Web Design handled the project with great communication. They gave us regular updates, met every deadline, and always asked for our input before making big design choices. They made the process smooth and kept everything on track from start to finish.

What was your primary form of communication with Arch Web Design?

Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by how well they understood our business model. They weren’t just designing a nice looking website they focused on helping us connect better with our users. Their team genuinely cared about the results, not just the visuals

Are there any areas for improvement or something Arch Web Design could have done differently?

They listened carefully and made every change count. We’d be happy to work with them again and recommend them to other SaaS or service focused teams.

BACKGROUND

Please describe your company and position.

I am the co-founder of Typo

Describe what your company does in a single sentence.

Typo is an intelligent AI-driven software delivery intelligence platform that enables modern software teams with visibility, insights & tools to code better, deploy faster & stay aligned with business goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

• Our website was outdated and didn’t really show what Typo stands for. We wanted a full design refresh that looked clean, modern, and easy to use. The goal was to create a site that made our product easier to understand and built trust with new users.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Clutch Site

Why did you select Arch Web Design over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arch Web Design handled the full design process from start to finish. They began by learning about our product, our target audience, and the story behind Typo. Then they created design concepts, page layouts, and a full visual style that matched our brand identity. The final deliverables included a redesigned homepage, product pages, and a design system that keeps our look consistent across all content.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new design made a real difference for us. Our site now feels more alive and engaging, and users interact with it more naturally. We noticed people spending more time exploring product features and signing up after their first visit. The redesign also helped strengthen our brand image during investor meetings and product demos. It gave Typo a professional and trustworthy online presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very organized and transparent. We had clear timelines and regular check-ins. Every design milestone was delivered on schedule, and their team was always open to feedback. Communication was easy and professional throughout the project.

What was your primary form of communication with Arch Web Design?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by how collaborative and thoughtful their design process was. They paid attention to small details, asked smart questions, and always explained their design choices clearly. It felt like they were part of our own team, not just an outside agency. Their creativity and care for quality really showed in every design round.

Are there any areas for improvement or something Arch Web Design could have done differently?

There isn’t much to complain about.

BACKGROUND

Please describe your company and position.

I am the Founder of Embrix

Describe what your company does in a single sentence.

Embrix is set to pave the way for companies facing challenges in their business by providing a Monetization, Order-To-Cash and Revenue Management solution in the cloud that will help them along their transformational journey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

• Arch Web redesign and rebuild our company website. Our goal was to have a modern, fast, and easy to use website that reflects our mission and helps users learn about our SaaS products. We wanted a site that not only looks good but also works smoothly on all devices.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Referral

Why did you select Arch Web Design over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arch Web Design handled everything from planning and design to full development. They started with a strategy session to understand our goals, then created wireframes, page layouts, and user flows. They designed every page with a clean, modern look and built the site to perform well. The final deliverables included a fully responsive website with a simple CMS setup so our team can make updates easily.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw clear improvements in user engagement. Our bounce rate dropped, time on page increased, and customer sign-ups grew. The new site also helped improve how people see our brand. Clients and partners have told us the site now feels more professional and trustworthy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They shared timelines, kept us updated, and always delivered work on schedule. Whenever we gave feedback or asked for a change, they responded quickly and made the updates right away. Communication was clear and consistent from start to finish.

What was your primary form of communication with Arch Web Design?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was how well Arch understands SaaS companies. They don’t just design for looks; they build with purpose. Their designs connect with users and reflect a brand’s vision. They really cared about the outcome and put effort into every detail.

Are there any areas for improvement or something Arch Web Design could have done differently?

Honestly, our experience was great.

BACKGROUND

Please describe your company and position.

I am the ceo & co-founder of Freetrade

Describe what your company does in a single sentence.

Freetrade is an app that makes investing simple, and free.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

• We wanted a full redesign of our website to make it clearer, faster, and easier for users to understand what we do. Our goal was to have a modern, mission driven website that speaks to our audience and supports our growth as a SaaS platform. We needed a team that understood both design and tech, and Arch Web Design fit perfectly.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Clutch Site

Why did you select Arch Web Design over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arch Web Design worked with us from start to finish. They started with strategy sessions to learn about our brand and goals. Then, they created wireframes, custom designs, and handled all the web development. The final deliverables included a responsive website, clean UI, clear navigation, and strong calls to action. They also helped with content structure and SEO setup to support our launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the new site went live, we saw a big jump in engagement. Page views went up, bounce rates dropped, and sign ups increased. Our team also got great feedback from customers and investors about how professional and easy to use the new site is. The website now reflects our brand and mission much better.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They used clear timelines and kept us updated every week. Every task was delivered on schedule. They were quick to respond to feedback and made changes fast. Communication was always open and professional.

What was your primary form of communication with Arch Web Design?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was how well they understood mission-driven companies like ours. They didn’t just design a nice looking website; they built a platform (webflow) that helps us share our story and connect with users. Their mix of design talent and technical skill is rare. They truly cared about our success.

Are there any areas for improvement or something Arch Web Design could have done differently?

Honestly, the experience was great. If I had to suggest one thing, maybe adding a bit more support after launch could help. But overall, they delivered exactly what we needed.