Arch Web Design

BACKGROUND

Please describe your company and position.

I am the marketing director and sales manager of EZBIS, Inc.

Describe what your company does in a single sentence.

 EZBIS, Inc. is a leading developer of chiropractic-specific practice management software, with thousands of customers in all fifty states and international sales. The company was founded in 1980 and has been servicing chiropractors longer than any other chiropractic software maker. Other software companies come and go, but EZBIS has always been there to help chiropractors to operate productive and efficient practices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

• We needed a better design that would help people stay longer and find what they needed.
• Our website wasn’t doing what we needed. We run a software company that helps chiropractors, so our site has to be clear and easy to follow. But the homepage was cluttered, and people weren’t clicking where we wanted. Some pages were confusing, and we noticed folks were leaving too fast.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Clutch Site

Why did you select Arch Web Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They worked on the homepage and a bunch of inside pages too. We gave them some info from Google Analytics and some testing we’d done before. They also talked to our team and helped figure out what changes would make the most impact. Every design choice they made was based on data, not just guesswork. That gave us a lot of confidence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After we launched the new design, we saw a bump in organic traffic. People are spending more time on the site and clicking through to the right pages. It’s working better for our customers and for our marketing team too.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were really easy to work with. Honestly, they kept the project moving better than we did. We were busy, but they stayed on top of everything and reminded us when something was due. We talked mostly through email and Zoom, and it all went pretty smooth.

What was your primary form of communication with Arch Web Design?

Email or Messaging App

What did you find most impressive or unique about this company?

They don’t just make things look nice, they think about why something works. They explained the reasons behind each design, and it made total sense. They backed up their ideas with facts and were great at keeping things clear and simple. It felt like they really cared about our business.

Are there any areas for improvement or something Arch Web Design could have done differently?

If I had to pick something, maybe just being a bit more flexible when we got behind on our end. But other than that, they were awesome all the way through.

BACKGROUND

Please describe your company and position.

I am the co-founder of PAWS Chicago

Describe what your company does in a single sentence.

 As Chicagoland’s largest No Kill shelter and one of the largest in the nation, PAWS has helped to reduce the number of homeless pets killed in the city by over 91 percent since its founding in 1997. PAWS Chicago has grown from a grassroots organization to a national leader in the No Kill movement, guiding other communities in how to dramatically reduce the euthanasia of homeless cats and dogs. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?
We brought in Arch Web Design to help us rebuild the PAWS Chicago website. Our old site was clunky, hard to update, and just didn’t reflect who we are anymore. We needed a site that worked better, looked clean, and made it easier for people to adopt, donate, and get involved. The goal was simple make the site work for our mission.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Clutch Site

Why did you select Arch Web Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started by going through the old site and pointing out what needed to be fixed. Then they made a plan for how they’d rebuild it. They handled everything  new designs, mobile setup, better forms for donations and volunteering, and cleaned-up content too.

They also worked on the backend stuff like site speed and SEO. We had a lot of pet profiles and events that needed to be easier to find. They helped with all that. They even helped us link up our CRM better so everything runs smoother.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the site went live, we noticed people were staying longer on the site and not bouncing off as much. Our online donations jumped right away about 25% more than before. Volunteer sign-ups also picked up. Pages load faster now and everything just feels easier.

We had people on our team say they’re way more comfortable using the backend now too. That matters a lot.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were easy to talk to. We mostly used email and Zoom. The project manager checked in often and kept us updated. If we had questions, they answered quick. They also gave us a space online to review drafts and give feedback. It helped us stay on the same page the whole way through.

What was your primary form of communication with Arch Web Design?

Email or Messaging App

What did you find most impressive or unique about this company?

They really cared. You could tell they weren’t just building another site....they wanted it to help our cause. They understood the nonprofit world and worked with our needs. They were patient, helpful, and listened. I liked how they made things simple for us without cutting corners.

Are there any areas for improvement or something Arch Web Design could have done differently?

The only small hiccup was scheduling the first call. Took a little back and forth, but once we started, things went smooth. No real complaints at all.

BACKGROUND

Please describe your company and position.

I am the co-founder of Taysia Blue Rescue

Describe what your company does in a single sentence.

Taysia Blue Rescue strives to save lives by keeping Siberian Huskies and Alaskan Malamutes out of shelters. We provide them the with medical attention, socialization, exercise, food and a safe place to live with volunteer foster families until we can find them forever homes. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?
At Taysia Blue Rescue, we deal with a lot of applications and emails from people who want to help our dogs. We used to track all of that in Excel. It was getting out of hand. It was hard to keep things updated and find what we needed fast. We wanted a better way to keep everything in one place, and we needed it to be easy for our team to use.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Clutch Site

Why did you select Arch Web Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Arch Web Design were assigned to this project?

Rhami who is the CEO, Esther and some other co-workers.

Describe the scope of work in detail. Please include a summary of key deliverables.

Arch Web Design built us a full database tool. They took our old Excel files and moved the info into the new system. Then they set up a nice and simple dashboard where we could search, update, and manage everything. For a little while, we kept using Excel too, just to make sure things lined up. Once we saw it all matched, we switched over completely.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It’s been a huge help. Now, if I want to know how many dogs are in foster, or how many adoptions we’ve had, I just click a button. We don’t waste time digging through rows of Excel. It’s faster and way less stressful. It’s helped us stay organized and focus more on the dogs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were great. They always got back to us fast. They stayed on schedule and kept things moving. Any time we had a question or needed something changed, they handled it right away. They made everything feel easy.

What was your primary form of communication with Arch Web Design?

Email or Messaging App

What did you find most impressive or unique about this company?

They actually care. They didn’t just build something and walk away. They really listened to us and made sure it worked for our rescue. That meant a lot to me and my team.

Are there any areas for improvement or something Arch Web Design could have done differently?

Only small thing we liked how Excel looked when printing out reports, but honestly, the new system does so much more, it’s worth it.

BACKGROUND

Please describe your company and position.

I am the CEO/Founder of Divas in Power

Describe what your company does in a single sentence.

Divas In Power (DIP) is a non-profit organization dedicated to empowering communities through service, advocacy, and support for individuals with special needs and the underprivileged. Founded on September 16, 2016, by Chairwoman and Founder Ms. Patrice Ables Vance, our mission is rooted in creating a positive impact both locally and globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?
At Divas In Power, we provide support and resources to underserved women, youth, and individuals with special needs. Our old process was completely offline. People had to fill out forms in person, or email PDFs, and our team had to handle it all manually. It was time-consuming and made it harder for us to focus on the real work serving people. We needed a smoother way to manage applications, outreach, and engagement online.

SOLUTION

How did you find Arch Web Design?

• Online Search
• Referral

Why did you select Arch Web Design over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arch Web Design built us a customized, user-friendly website that lets individuals apply for support and programs directly online. They added features so applicants can upload documents, get automatic updates, and track their progress. On our end, it’s all in one place secure, organized, and so much faster. They really focused on making it accessible and safe since we’re dealing with personal information.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Before, just processing one request could take nearly an hour. Now, it’s usually done in under 15–20 minutes. That extra time adds up fast for our small nonprofit team. We’re now able to serve more people without getting buried in paperwork. The feedback from our community has been positive too it's just easier all around.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were great to work with. Very communicative and patient. They took time to really understand our mission and what we needed the site to do. They kept us updated throughout, sent regular check-ins, and made quick changes when we asked. It felt like a true partnership.

What was your primary form of communication with Arch Web Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They genuinely cared about the outcome. It wasn’t just about building a pretty website it was about making something that actually helped our team and the people we serve. Their level of care and attention to detail was really refreshing.

Are there any areas for improvement or something Arch Web Design could have done differently?

Honestly, no complaints. From start to finish, they delivered exactly what we hoped for and more.

BACKGROUND

Please describe your company and position.

I am the Co-CEO of Connectus Health

Describe what your company does in a single sentence.

 Connectus is a non-profit community healthcare organization founded on the values of Compassion, Wellness, Community and Culturally Sensitive Care. Our staff and facilities to help manage the healthcare of the entire family and community, including individuals who are underinsured or lack insurance. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

• Because Arch took time to really get what we do and why it matters. lots of companies just rush in but they listened and cared which made a big difference for us

SOLUTION

How did you find Arch Web Design?

• Online Search
• Clutch Site

Why did you select Arch Web Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Arch Web Design were assigned to this project?

Rhami and Esther

Describe the scope of work in detail. Please include a summary of key deliverables.

Started with a call where we talked about our problems and what we wanted. then i met with their project manager every week to go over content, pics, design, and the site plan. they made it easy to keep track and get stuff done. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the new site launched we saw a big jump in people asking for help. got over 40 requests in the first month which was great. site is way easier to use now and that really shows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Had weekly zoom calls to check in and fix problems. project manager broke down what she needed from me into small chunks so it wasn’t too much. team always answered fast and kept me in the loop.

What was your primary form of communication with Arch Web Design?

Email or Messaging App

What did you find most impressive or unique about this company?

What stuck with me was how nice and respectful the team was. being from central appalachia i’ve had people treat me like less but arch never did that. they were patient and real and never talked down to me.

Are there any areas for improvement or something Arch Web Design could have done differently?

We found a few typos and little bugs after launch but told Arch Web Design and they fixed it fast. no big deal

BACKGROUND

Please describe your company and position.

I am the CEO of Garfield County Hospital District

Describe what your company does in a single sentence.

We are a rural district located in Pomeroy Washington, employing more than 90 staff members from Garfield County and the surrounding areas. We offer two facilities - Garfield County Hospital, and the Pomeroy Medical Clinic. Between our two facilities we provide 25 beds, a 24/7 emergency department, same-day lab services, diagnostic imaging and more! Our medical clinic is open 5 days a week. We have a dedicated and compassionate staff that cares greatly about our patients and residents. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

• We talked to a few other teams but arch just clicked with us. they got what we were looking for right away and didn’t make it complicated. felt like they really listened. good reviews too and pricing was fair.

SOLUTION

How did you find Arch Web Design?

• Referral
• Clutch Site

Why did you select Arch Web Design over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Arch Web Design were assigned to this project?

Esther, Muskaan, Otmane and Rhami

Describe the scope of work in detail. Please include a summary of key deliverables.

They did a full redesign of our site. helped us improve the layout, clean up the content, and make the whole thing more user friendly. we also worked on getting the pages to flow better and match our brand. they helped with the design, structure, and all the details in between.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They gave us updates the whole way which helped a lot. we always knew what was coming next. site turned out great in the end. people are spending more time on it now and it’s way easier to use. our team’s happy with it too.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yeah, the project took a little longer than we first planned but they kept us in the loop the whole time. they stuck to their timelines on smaller stuff and were always quick to reply. they set up shared sheets and were easy to get on a video call whenever we needed.

What was your primary form of communication with Arch Web Design?

Email or Messaging App

What did you find most impressive or unique about this company?

They were just super easy to work with. very involved and really cared about how the site turned out. had good ideas and made everything feel less stressful. you could tell they wanted us to love the final result.

Are there any areas for improvement or something Arch Web Design could have done differently?

Only thing was timing. the project ran a bit longer than expected but honestly it was worth it cause the site came out really solid. no regrets at all.

BACKGROUND

Please describe your company and position.

I am the Co-Chief Executive Officer of University Community Health Services

Describe what your company does in a single sentence.

University Community Health Services offers health care for the entire family from pregnancy to child birth and through geriatrics. We see patients in our network of clinics in Davidson County, in schools, and we can see home bound patients in their homes. We are also on site in the workplace caring for employees and their families.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arch Web Design to accomplish?

• We looked at a few other companies but arch felt like the right fit. they didn’t overcomplicate anything and were just easy to talk to. they had great reviews and after the first call we knew they understood what we were looking for

SOLUTION

How did you find Arch Web Design?

Clutch Site

Why did you select Arch Web Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Arch Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was a full website redesign. they helped us update the whole look and feel so it matched who we are today. they made it easy to use, mobile friendly, and way more organized. we also needed the site to reflect our goals and services clearly for both patients and the community. arch helped with layout, design, and all the tech stuff behind it.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got a clean modern site that loads fast and works great on phones and computers. people can actually find what they’re looking for now. it feels like us. everything’s easier to manage too. we’ve gotten good feedback from patients and staff which is what we hoped for.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The arch team was really on top of things. they stuck to the schedule, and we always knew what was happening. their project manager kept everything moving and made sure nothing fell through the cracks. anytime we had questions they were quick to answer and super helpful.

What was your primary form of communication with Arch Web Design?

Email or Messaging App

What did you find most impressive or unique about this company?

They just made it easy. super friendly team, really good at what they do, and they paid attention to the small stuff too. it felt like they cared as much as we did which isn’t always the case with agencies. they explained things in plain terms and were always happy to jump on a call

Are there any areas for improvement or something Arch Web Design could have done differently?

Honestly nothing bad to say. we’ve worked with a few vendors before and this was one of the best experiences we’ve had. everything went smooth and the final product is something we’re proud of.

BACKGROUND

Please describe your company and your position there.

I am the Marketing/Partner Manager For An IT Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arch Web Design?

We hired arch web design for designing the website for our client for whom we are developing an application

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through a referral and decided to reach out to them based on their positive reviews. We were satisfied with their vision and project plan as well as pricing and so we decided to go with them.

Describe the project in detail and walk through the stages of the project.

We wanted Arch design to develop an interactive and custom website for our grocery app.

How many resources from the vendor's team worked with you, and what were their positions?

The team comprised of a UI manager and two UI/UX Design experts

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We haven't had any trouble communicating with the Arch Design Team and have been able to efficiently track and achieve goals on schedule. They understood our vision well and smoothly integrated themselves with our team

How effective was the workflow between your team and theirs?

The main source of communication between us was skype. Trello was the main source of project management. The project manager always kept up to date with all the milestones.

What did you find most impressive or unique about this company?

I'm most impressed by their punctuality and professionalism. They were very understanding of the project and came up with an efficient project plan.

Are there any areas for improvement or something they could have done differently?

We do not have any complaints, we are completely satisfied with the results.

BACKGROUND

Please describe your company and your position there.

We provide automatic subtitles. I look after marketing and partnerships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arch Web Design, and what were your goals?

Our website needed improving for conversions as our main source of acquisition for our SAAS platform. We used arch co web for design and development of our website as well as SEO project.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for vendors online - spoke to 4 and selected arch co web based on experience, SAAS and webflow specialisms and recommendations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had various kick off meetings and then weekly call. We used slack later in the project which improved comms, google drive, markup

How many people from the vendor's team worked with you, and what were their positions?

Rhami - overall project CEO Chris - design and dev and SEO Otmane - design Brendan - project management Mayank - project management (then left)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Still feeling the impacts of measurable outcome

Describe their project management style, including communication tools and timeliness.

Project management was very strong by Brendan and Chris when they took over but the initial project management was behind, very strong in terms of communication and sticking to deadlines and timelines.

What did you find most impressive or unique about this company?

They provided great documentation for the internal team.

Are there any areas for improvement or something they could have done differently?

Fixed the project management earlier, but the team did in the end and we were very grateful for that

BACKGROUND

Introduce your business and what you do there.

I’m a co-owner at a creative branding agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arch Web Design?

It was an extremely busy time for us. Although we had some in-house development capabilities, we needed help with a major project.

SOLUTION

What was the scope of their involvement?

Our company created a new branded program for a nonprofit organization in Canada that targets youth awareness in the health sector. We started at a high level by building their brand strategy. One of the major plans we have for the end client is a web hub. 

We’ve engaged Arch Web Design to help us develop that web portal.

What is the team composition?

I work with a project manager and 1–2 programmers. 

How did you come to work with Arch Web Design?

We found Arch Web Design by searching online, and we corroborated them through our contacts. We chose them since they were a local agency, and we had great conversations with their owner and founder. 

How much have you invested with them?

We’ve spent around $10,000–$50,000. 

What is the status of this engagement?

We started working together in April 2020, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t do analytics, so I can’t provide any quantitative feedback. I know that the end customer receives arch Web Design’s development very well, and it’s pretty successful. It’s getting a lot of eyeballs. 

How did Arch Web Design perform from a project management standpoint?

We communicate through email, phone calls, and Zoom meetings. We are using a QA tool that has been very effective. 

What did you find most impressive about them?

Arch Web Design is a manageable-sized agency, and it’s great to have that kind of intimate interaction. We don’t feel like we’re just a number talking to an AI. Rather, there’s a real human connection between our teams — that has kept the project moving as smoothly as possible.

Are there any areas they could improve?

We committed with the end user a timeline that, for various reasons, became a moving target. We kept adding new functionality and content without moving the deadline. We both could have done better by being more realistic with what can happen and being more upfront when we need more time and resources.

Do you have any advice for potential customers?

Be upfront and specific with what your expectations are and how those tangibly translate. The more clear you are, the better the project will be. Work collaboratively to flesh out solutions.