Apptage

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of Rapidpayments.io, a merchant services provider. We’re partnered with multiple leading merchant providers and processing platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apptage?

We needed Apptage to design and build a fully customized merchant services CRM that would centralize and automate our entire operational workflow.

SOLUTION

What was the scope of their involvement?

Apptage handled the end-to-end design and development of a fully customized merchant services CRM. The project began with a discovery phase where Apptage mapped our internal workflows, commission structures, ISO hierarchy, and processor relationships. From there, they designed and built a cloud-based CRM tailored specifically to our business model.Apptage’s involvement extended well beyond the initial build and launch. In addition to ongoing application support, they also provide us with AWS managed services, which has been a critical part of our long-term infrastructure strategy.

What is the team composition?

We worked with an unknown number of teammates from Apptage.

How did you come to work with Apptage?

We found Apptage through an online search. We chose them because their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We spent around $830,000

What is the status of this engagement?

We worked together between April 2025–January 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The measurable outcomes from our project with Apptage were both operational and financial, and we saw clear improvements across multiple areas of the business.We reduced residual calculation and commission payout processing time from nearly a week to about one day. The automated commission engine eliminated manual errors and significantly reduced the finance team’s workload.Merchant onboarding time decreased by roughly 40% due to digital applications, document automation, and streamlined underwriting workflows.We moved from spreadsheet-based reporting to real-time executive dashboards. Leadership now has immediate access to portfolio value, recurring revenue, ISO performance, processing volume, and margin analysis.With automated commission tracking and performance dashboards, ISOs and agents gained visibility into their earnings and portfolios. This improved trust and strengthened partner relationships.With Apptage’s ongoing AWS management, we improved system uptime and performance while optimizing infrastructure costs. The platform is now built to scale as our merchant portfolio grows.Commission miscalculations and reporting inconsistencies were essentially eliminated due to automation and validation processes.Overall, the project didn’t just modernize our systems, it materially improved efficiency, reduced operational risk, increased transparency, and positioned Rapidpayments.io for scalable growth.

How did Apptage perform from a project management standpoint?

Apptage’s project management was structured, transparent, and highly collaborative throughout the engagement. They followed a phased development approach with clear milestones for discovery, architecture, core development, residual engine implementation, integrations, and deployment.We had regular check-ins, progress updates, and demo sessions, which gave us full visibility into timelines and deliverables. They delivered the core system within the agreed timeframe, and any timeline extensions were communicated clearly in advance with revised milestones. There were no surprises.Overall, they operated more like a long-term technology partner than just a vendor.

What did you find most impressive about them?

What impressed us most about Apptage was their ability to truly understand the merchant services industry — especially the complexity around residuals, commission splits, and ISO hierarchies. This wasn’t a simple CRM build, and they quickly grasped the financial and operational nuances that many development teams would struggle with.Their strength in building the automated residual and commission engine was particularly unique. They were able to translate complex, multi-tier commission models — including overrides, chargebacks, bonuses, and advances — into a reliable, scalable system. That level of financial logic implementation requires both technical expertise and strong business understanding.We were also impressed by their infrastructure capability. Beyond application development, they actively manage our AWS environment, optimizing for security, uptime, and cost efficiency. Having both product development and cloud management under one partner has made a significant difference.Lastly, their approach felt very partnership-driven. They didn’t just execute requirements — they asked strategic questions, suggested workflow improvements, and helped us think long-term about scalability. That combination of technical depth, industry understanding, and strategic thinking stood out the most.

Are there any areas they could improve?

At times, given the technical depth of the project, certain updates could have been communicated in a slightly more simplified, executive-level format. While their team was very thorough and detailed, having occasional high-level summaries tailored specifically for leadership would have made internal stakeholder communication even smoother.Additionally, because the project evolved as we refined our workflows, clearer documentation of change requests and scope adjustments in real time would have helped track enhancements more formally. That said, none of this negatively impacted delivery — it’s more about process optimization than performance.Overall, Apptage was responsive, adaptable, and solution-oriented. The few areas for improvement were minor compared to the overall quality of execution and final results.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of a company that does coaching, consulting, and creates growth tools and resources.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apptage?

We needed help creating an interactive web app experience with three profile channel options for my different audiences for my growing library of educational tools and resources.

SOLUTION

What was the scope of their involvement?

Apptage has helped me create an interactive web app experience with three profile channel options for my different audiences for my growing library of learning tools and resources. The team has also created my landing page on my domain for my forward-facing brand. Apptage has created my brand standards and color scheme for professional branding. The team has also helped me with SEO for the website.

Apptage has delivered a landing page, a web app with login and clickable interactive features for my first discipleship resource, branding colors, fonts, and standards for my logo I had made already, SEO optimization, a contributions page, and an about us page.

What is the team composition?

I've maintained content with one teammate from Apptage. But know a team was helping to do the work.

How did you come to work with Apptage?

Apptage stood out compared to other providers and cared about my vision before money was discussed.

What is the status of this engagement?

We started working with Apptage in October 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Apptage has met my short, fast deadline for getting the resource ready before the holidays. Those who have seen the website say it looks professional, and they're surprised by that with me starting a single member, small business.

How did Apptage perform from a project management standpoint?

Apptage delivers on time. The team is kind, easygoing, and supportive. However, it's not always easy to sync up on the schedule to meet. Some edits I've had to make seem like ones that should have been noticed prior to my review, so there have been lots of things to fix. Still, Apptage makes all the edits with no pushback, so I'm satisfied with the final product in such a short timeline. I don't always agree with the standard or level of professional look or attention to detail. We communicate through virtual meetings.

What did you find most impressive or unique about them?

Apptage gives me space to dream and tries to make that dream happen. I'm a creative, and that is hard to be creative and practical sometimes. Apptage does a good job working with me on that, which makes me feel valued.

Are there any areas they could improve?

Apptage could have the mindset of looking over and reviewing the product and material themselves first for errors, issues, and problems. I expect that by the time the product gets to me for review, it should be the final touches or preferences I'm watching for my voice, branding, and audience details. I don't expect to see big errors, design issues, or problems.

This would make me feel like Apptage cares more about the product like I do. It would save me a lot of time and make me feel like I'm working more with a professional partner who values high quality in their product. Still, I keep in mind the short timeline we were working with.

BACKGROUND

Introduce your business and what you do there.

I'm an executive at POOT, a bathroom locator app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apptage?

We needed support to build a branded, mobile-first MVP for our app that delivered a smooth UI/UX, supported scalability, and included a modern landing page to drive outreach, onboarding, and platform growth.

SOLUTION

What was the scope of their involvement?

Apptage has designed the POOT app logo and established a full brand identity to ensure a consistent visual presence across the platform. The team has developed the mobile app from alpha to beta using Flutter, with Firebase backend services and Firestore database integration. Apptage has focused on building a clean, scalable architecture and user-friendly mobile experience. Additionally, the team has created and launched a responsive React.js landing page to support marketing, user onboarding, and product visibility. The final deliverable is a fully branded MVP ecosystem ready for launch and continued development.

What is the team composition?

We work with 6–10 teammates from Apptage.

How did you come to work with Apptage?

We found Apptage through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, and they offered good value for the cost.

What is the status of this engagement?

We started working with Apptage in March 2025 and launched in January 2026; however, our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Apptage has successfully delivered a beta-ready mobile MVP with complete branding, a functional core app build, and a high-performing landing page, creating a strong foundation for user acquisition and future feature expansion. We have about 100 downloads in the first week without any advertising.

How did Apptage perform from a project management standpoint?

Apptage's project management is good, but some delays are always expected. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

This is my first app, so the whole experience was new. Apptage's outreach was always personal and took into consideration aspects outside of app development, such as life changes.

Are there any areas they could improve?

Some things could be quicker, and the team could be more responsive, but everything is met as agreed.

BACKGROUND

Please describe your company and position.

I am the Director of M Pack Solutions

Describe what your company does in a single sentence.

Logistics company for supply chain management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Apptage to accomplish?

• Build a mobile app for shipment tracking.

SOLUTION

How did you find Apptage?

Online Search

Why did you select Apptage over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Apptage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Apptage developed GPS tracking, notifications, and reporting features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Transparency improved, and customer satisfaction rose by 20%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team delivered milestones on time and communicated weekly.

What was your primary form of communication with Apptage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of logistics workflows.

Are there any areas for improvement or something Apptage could have done differently?

Adding predictive analytics in the future would make it even better.