AMZ Prep | Best 3PL Provider for FBA & eCommerce

BACKGROUND

Please describe your company and position.

I am the Operation Coordinator of a wine distribution company.

Describe what your company does in a single sentence.

We are a leading importer, sales distributor, and marketer of international handcrafted wines in Ontario, Canada. For over a decade, the agency has introduced a growing selection of iconic labels and rising stars to sommeliers and private clients throughout the province.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• Ensure real-time inventory synchronization across our various sales channels.
• Automate our order processing to handle high volumes during seasonal sales.
• Reduce the manual effort required to manage our fulfillment operations.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• Online Search
• Referral
• Clutch Site

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AMZ Prep utilized their built-in API to connect directly with our Shopify and Amazon storefronts. This integration provides real-time order visibility, automatically routing orders to their warehouse for picking and packing as soon as they are placed. The system also synchronizes our inventory levels across all platforms every 15 minutes, preventing overselling. They handle the physical fulfillment of these automated orders, which currently averages 800 units per day, and provide real-time tracking updates back to our ecommerce platforms and directly to our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Manual order processing time was reduced by 90%, saving our team approximately 35 hours per week in data entry. Our inventory accuracy across all channels improved to 99.9%, virtually eliminating overselling issues. Furthermore, the automation reduced our average order-to-ship time from 28 hours down to just 6 hours.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Highly technical and structured. The API integration was completed within a two-week timeline, and they provided comprehensive documentation for our internal team.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The robustness of their API integrations required zero maintenance on our end once the initial setup was complete.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

A more customizable dashboard for monitoring API health and transaction volumes would be useful.

BACKGROUND

Please describe your company and position.

 I am the Owner/Founder of a manufacturing company 

Describe what your company does in a single sentence.

We are a team of passionate furniture enthusiasts dedicated to providing our clients with high-quality, stylish and functional office furniture solutions. We are proud to be partners with leading worldwide office furniture manufacturers like Tayco, Global, OTG, Workspace 48, IOF, Humanscale, Allseating, Keilhauer and Richelieu.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• To automate our wholesale order processing to reduce manual entry errors.
• To ensure 100% compliance with Walmart and Costco EDI requirements to avoid chargebacks.
• To speed up the delivery time of our bulky office supplies to retail distribution centers.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• Online Search
• Clutch Site

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AMZ Prep manages our entire B2B fulfillment operation. They receive bulk office supplies from our manufacturing facility, perform quality checks, and store them in a dedicated heavy-pallet racking system.
When wholesale orders arrive via EDI from Walmart, Costco, and Staples, their system automatically routes the orders, generates the required retail compliance labels (ASN, routing guides), and palletizes the bulky items for LTL shipping. They handle all EDI communications, ensuring our ASN documents are perfectly formatted to prevent retailer chargebacks, and coordinate the freight pickup to our retail partners' regional distribution centers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our EDI chargebacks dropped by 92%, saving us over $6,000 quaterly in compliance fees. Wholesale order processing time was reduced from 42 hours to just 4.5 hours due to automated routing. 
Furthermore, our on-time-in-full (OTIF) delivery rate to Walmart improved from 86% to 98%, securing us a preferred vendor status.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Highly technical and proactive. They monitor our EDI transaction sets daily and flag any potential compliance issues before they become chargebacks.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their mastery of complex EDI requirements and their ability to handle bulky, heavy office supplies without damage.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

None, we loved every bit of the project delivery.

BACKGROUND

Please describe your company and position.

I am the Founder of an automotive parts company.

Describe what your company does in a single sentence.

We are an automotive parts company specializing in the import and distribution of high-quality brake components, including brake pads, rotors, calipers, and complete brake kits. Our product lines — Elite, Elevate, Endure, and Forge — are designed to serve diverse customer needs, from daily drivers to performance-focused applications, delivering a balanced combination of safety, durability, and performance. Headquartered in Canada, we work with trusted international manufacturing partners to ensure reliable sourcing, strict quality control, and competitive pricing. With a growing distribution network, Kinetic-One is focused on making premium automotive brake components accessible to distributors, retailers, and end customers across North America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• We needed help to ensure we are 100% compliance with Walmart and Costco EDI requirements to avoid chargebacks.
• To automate our wholesale order processing to reduce manual entry errors.
• To speed up the delivery time of our heavy replacement parts to retail distribution centers.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• Online Search
• Clutch Site

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AMZ Prep manages our entire B2B fulfillment operation. They receive raw parts from our foundry, perform quality checks, and store them in a dedicated heavy-pallet racking system. When wholesale orders arrive via EDI from Walmart, Costco, and AutoZone, their system automatically routes the orders, generates the required retail compliance labels (ASN, routing guides), and palletizes the heavy parts for LTL shipping. They handle all EDI communications, ensuring our ASN documents are perfectly formatted to prevent retailer chargebacks, and coordinate the freight pickup to our retail partners' regional distribution centers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our EDI chargebacks dropped by 95%, saving us over $15,000 annually in compliance fees. Wholesale order processing time was reduced from 48 hours to just 4 hours due to automated routing. Furthermore, our on-time-in-full (OTIF) delivery rate to Walmart improved from 82% to 98%, securing us a preferred vendor status.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Highly technical and proactive. They monitor our EDI transaction sets daily and flag any potential compliance issues before they become chargebacks. Also met all deadlines.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their mastery of complex EDI requirements and their ability to handle heavy, awkwardly shaped automotive parts without damage.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

A more integrated portal for tracking our B2B shipments in real-time would be helpful.

BACKGROUND

Please describe your company and position.

 I am the CEO/Founder of a retail company 

Describe what your company does in a single sentence.

I am the CEO of a fast-fashion apparel brand based in Ontario, Canada where we specialize in customized t-shirt designs that are distinctive and customized to fit your personality.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• I needed someone who could implement a reliable returns management system to handle high apparel return rates.
• We also needed to lower our fulfillment costs per unit as our order volume scaled.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• Online Search
• Referral
• Clutch Site

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They receive our new apparel lines, which often involves processing 6,000+ SKUs across different sizes and colors. They tag and store items by size and color, fulfilling direct-to-consumer orders and managing our Tiktok shop fulfillment. A major part of their scope is processing returns, which for our brand averages around 25% of total sales.
Their team inspects returned items for quality, checking for stains, wear, or missing tags. They then restock sellable items back into active inventory, steam garments if necessary, and re-fold them to our exact packaging standards before placing them back on the shelves for immediate resale.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully processed a 145% increase in order volume during our Easter sale (jumping from 26 daily orders to 65) with zero shipping delays. We also reduced our cost-per-shipment by 18%, saving us approximately $1.20 per package as volume increased.
Furthermore, we improved our return processing time by 50%, reducing the time a returned garment sits in the warehouse from 8 days down to 3 days, which accelerated our inventory turnover rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent and dedicated to our success. They assigned a dedicated team to monitor our account closely during the peak season and proactively communicated any potential problem that might arise.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to rapidly scale operations during peak demand periods while maintaining high accuracy rates helped us profit from the easter season celebration.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

None at the moment, they have been the perfect partners for us.

BACKGROUND

Please describe your company and position.

 I am the Vice President of a medical company 

Describe what your company does in a single sentence.

We are a wellness has been helping people live healthier, more vibrant lives. Founded in 1922, we’ve grown from a Canadian heritage brand into a global health and wellness company with a portfolio of trusted brands available in more than 50 countries and regions worldwide. Guided by our Purpose, Inspiring Better Lives Every Day, we are committed to quality, trust, and long-term positive impact for people and the planet.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• Streamline our multi-channel fulfilment to manage inventory across Amazon and our direct website.
• Ensure our delicate supplement bottles and temperature-sensitive probiotics are stored and packed securely to prevent breakage and spoilage during transit.
• Reduce the average time from order placement to delivery for our Canadian customers.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• Online Search
• Referral
• Clutch Site

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AMZ Prep manages the receipt of our bulk inventory, which consists of glass bottles, delicate dropper mechanisms, and temperature-sensitive probiotics that require refrigerated storage (2 to 8°C). 
They perform rigorous quality checks to ensure seals are intact and monitor the 0.5°F precision temperature controls. They package orders with appropriate protective materials, such as honeycomb wrap and custom-sized corrugated boxes with thermal liners, to guarantee that fragile supplement bottles do not break or degrade during transit. 
They fulfill orders for both our Shopify store (averaging 680 orders a day) and Amazon, handling everything from single bottle purchases to complex 3-month subscription bundles.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a 60% reduction in shipping damage and spoilage complaints, dropping from an average of 12 complaints per week down to just 6 or 7. We also achieved a 27.64% decrease in average delivery times across Canada, moving from a 5.5 day average to a 3.8 day average. Finally, our order accuracy rate reached an impressive 99.8%, meaning only 2 out of every 1,000 orders contained the wrong item or quantity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very reliable, time-conscious, and transparent. They provide detailed monthly reports on inventory levels, cold storage metrics, fulfillment costs, and performance.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail in temperature-controlled packaging, which has significantly improved our unboxing experience and completely eliminated product spoilage.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

I would appreciate more regular alerts regarding potential stockouts of raw materials.

BACKGROUND

Please describe your company and position.

 I am the Vice President of a manufacturing company 

Describe what your company does in a single sentence.

We are a full-service innovation and manufacturing partner specializing in the development, formulation, and production of premium nutraceutical, functional food, and health & wellness products. Our team brings deep expertise across R&D, ingredient innovation, regulatory compliance, quality systems, formulation design, and global brand support.
Our company has designed products that have generated more than $2 Billion in revenue for our customers across retail, Amazon, D2C, and global distribution channels. From formulations and delivery forms to packaging systems and commercialization strategies, our innovation has directly fueled brand growth and category-leading success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• To streamline our multi-channel fulfillment to manage inventory across Amazon and our direct website.
• Reduce the average time from order placement to delivery for our US customers.
• Ensure our delicate supplement bottles are packed securely to prevent breakage during transit.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• Online Search
• Referral
• Clutch Site

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AMZ Prep manages the receipt of our bulk inventory, which consists of glass bottles and delicate dropper mechanisms. They perform rigorous quality checks to ensure seals are intact. Then, they package orders with appropriate protective materials, such as honeycomb wrap and custom-sized corrugated boxes, to guarantee that fragile supplement bottles do not break during transit.
They fulfill orders for both our Shopify store (averaging 800 orders a day) and Amazon, handling everything from single bottle purchases to complex 3-month subscription bundles. 
Additionally, they handle inbound FBA shipments, ensuring proper palletization and compliance with health product storage regulations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had a 60% reduction in shipping damage complaints, dropping from an average of 12 complaints per week down to just 4 or 5. We also achieved a 25% decrease in average delivery times across the US, moving from a 5.5-day average to a 4.1-day average. Finally, our order accuracy rate reached an impressive 99.8%, meaning only 2 out of every 1,000 orders contained the wrong item or quantity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very reliable and transparent. They provide detailed monthly reports on inventory levels, fulfillment costs, and performance metrics.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail in packaging, which has significantly improved our unboxing experience and reduced product damage.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

They know their thing, and I can't pick out any area of improvement yet.

BACKGROUND

Please describe your company and position.

 I am the District Manager of an electric company 

Describe what your company does in a single sentence.

We are a leading distributor of interconnect, electromechanical, and sensor products, supporting procurement professionals, design engineers, and manufacturing engineers across a wide range of industries. For more than 50 years we built its reputation on doing the fundamentals exceptionally well, combining great people, world-class service, and deep, readily available inventory to make sourcing electronic components easier and more reliable.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• Increase our Amazon sales velocity by ensuring perfect compliance with FBA inbound shipment requirements.
• Reduce our shipping costs for direct-to-consumer Shopify orders across the United States.
• Improve our return processing speed to keep inventory available for resale quickly.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• Online Search
• Clutch Site

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AMZ Prep receives our bulk shipments from our manufacturing partners, which typically arrive in quantities of 10,000 to 15,000 units per month.
They perform necessary FBA prep and labeling, including poly-bagging fragile items, applying expiration date labels where required, and ensuring all units meet Amazon's strict packaging guidelines. Additionally, they manage our Shopify inventory, fulfilling approximately 1,500 direct-to-consumer orders daily with customized packing slips and branded inserts. 
They also process customer returns, testing them for functionality before restocking. This includes inspecting returned smart plugs and sensors, wiping user data from devices, and repackaging them into certified refurbished inventory ready for secondary market sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our Amazon inventory acceptance rate reached 97.65%, eliminating the $5,000 we previously spent monthly on rejected shipments. Shopify fulfillment costs dropped by 22%, saving us roughly $3.50 per order on average. Furthermore, returned inventory was available for resale 40% faster, reducing our average return-to-warehouse processing time from 12 days down to 7 days, which increased our recoverable inventory value by 15%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is highly structured. They use a shared project management portal where we can track the status of every inbound and outbound shipment in real-time. All delivery dates were also met promptly.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The technical expertise regarding Amazon's strict packaging and labeling requirements, which has completely eliminated our inbound shipment rejections.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

None that I could think of for now.

BACKGROUND

Please describe your company and position.

 I am the CEO of an other industries company 

Describe what your company does in a single sentence.

We are one of the Northeast’s largest manufacturers and distributors of Kitchen Cabinets, Countertops, Bathroom Vanities and Vanity Tops. We maintain a network of qualified sales and service representatives throughout Canada who specialize in servicing dealers with all kitchen and bath needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• To handle our outbound shipments efficiently.
• To ensure compliance with strict labeling and shipping regulations, accommodate our growing inventory, and manage our increasing order volume.
• We needed a provider who could close the gap consistently on consecutive stockout events on our best-selling ASIN we experienced in over four months.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• Referral
• Clutch Site

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AMZ Prep took over full FBA prep and inbound management for our oversized catalog of 21 SKUs. They implemented same-day inbound confirmation on priority SKUs and a priority processing flag for our top five by sales velocity. Setup took about two weeks with daily check-ins through the first inbound cycle.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have not had a single stockout on our top ASIN in seven months. Each of the three prior stockout events cost an estimated $28,000 to $35,000 in lost revenue plus ranking suppression that required approximately six weeks of recovery. Eliminating them entirely has had a compounding effect on organic visibility clearly visible in our search impression data. Our Amazon account strategist recommended AMZ Prep specifically for their inbound processing speed. She had seen other clients resolve similar stockout patterns after switching. Given that the recommendation was tied directly to our specific problem it carried more weight than a general referral.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The priority SKU flagging system works exactly as described. Same-day confirmation on our top five SKUs has been consistent across every inbound in seven months. The one exception was a carrier delay that AMZ Prep flagged proactively before it affected our FC appointment schedule.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The willingness to be held to a specific number stands out. Most providers qualify their turnaround commitments with enough exceptions to make them meaningless. AMZ Prep gave us 28 to 36 hours and has delivered it consistently for seven months.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

We had to rebuild our reorder point calculations from scratch after switching because our safety stock model was built around our previous provider's 9-day timeline. That recalibration took about two months. A structured onboarding step that helps clients adjust inventory planning parameters to reflect the new turnaround would be genuinely useful.

BACKGROUND

Please describe your company and position.

 I am the Owner of a consumer products & services company 

Describe what your company does in a single sentence.

Built on a foundation of professional expertise and personal service, we have been meeting Canadians'​ health care needs for years. What was once a small pharmacy in Toronto has grown into an organization of over a thousand stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. Yet despite our growth, we have never forgotten our origins. We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• we needed help to launch a big marketing push and expected our subscriber count to triple within a few months. Our current setup couldn't handle that volume.
• We also needed a fulfillment partner who could scale with us without dropping quality.
• Inventory Count

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• Online Search
• Referral
• Clutch Site

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They assisted us in handling and  receiving our vitamin components from suppliers, assembling personalized packs based on each subscriber's profile, batch shipping all orders within a three day window monthly, and managing address updates, pauses, and cancellations from our subscription platform. They also run QC checks on every pack before it ships. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Scaled from 500 to 3,200 subscribers over four months with zero missed shipment windows. Pack assembly accuracy stayed at 99.7% through the entire ramp. Fulfillment cost per unit actually decreased 12% as volume went up because of their economies of scale. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The operations lead is phenomenal. She built a capacity forecast that tracked right alongside our growth projections. We had weekly ramp-up calls during the growth phase and monthly after we stabilized. Always prepared, always ahead of schedule and met all deadlines we agreed on.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team members sent from AMZ Prep did great; they were open to our needs and were truly a pleasure to work with.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

Personalized packing at scale is complex. We had a few early mix-ups where subscriber profiles didn't sync correctly.

BACKGROUND

Please describe your company and position.

 I am the Founder of a home services company 

Describe what your company does in a single sentence.

Was founded to curate the furniture, textiles and home accents you need to create your space for your Kawartha lifestyle. Passionate about goods being respectfully produced, we are a Canadian-focused furniture store sourced with items we know you will love that fit your Kawartha lifestyle. So come visit us and take a look around. If you are curious about the Kawarthas or planning your relocation, book an appointment so we can prepare to host you and talk about how we can help create your room.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• The problem was our busiest season was already underway. We needed a provider that could execute a mid-season transition without disrupting active orders.
• To reduce the stress of paper works.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• Online Search
• Clutch Site

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

AMZ Prep ran a parallel onboarding process alongside our existing provider for approximately two weeks, mapping our FBA shipment schedule and identifying the optimal handoff window. They took over full big and bulky prep and FBA inbound management for 31 SKUs mid-season. The handoff was executed over a 12-day window with daily check-ins throughout.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Zero-order backlogs upon transition. 1,100 units in process across various statuses were accurately reflected and moved without any interruption or service gaps. Six months post-transition, we’ve maintained 99.1% performance on our SLA.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their transitions lead has run a clean process with a shared tracker updated daily. Every unit in transit was mapped to a status and an owner. The daily check-in calls during the handoff window were brief and focused. There's never a moment when we don't know exactly where things stand. Daily calls during the two-week transition window. Slack after go-live for operational questions. Email for billing and formal documentation.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The willingness to take on a mid-season transition that other providers avoided. Most 3PLs protect themselves by pushing complex transitions to off-peak. AMZ Prep structured a process that protected us instead.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

The invoice for the first month included a line item for transition coordination that we hadn't been explicitly quoted in advance. The amount was reasonable and the work was real, but a clearer upfront breakdown of transition-specific costs would set better expectations.