AddWeb Solution

BACKGROUND

Please describe your company and position.

I am the Head of Business Development and Product

Describe what your company does in a single sentence.

We work to exceed your expectations and ensure that your product arrives on time and in good condition at its destination.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We engaged AddWeb Solution to develop a Conversational AI & Voice System to handle our customer support and international shipping inquiries in both English and Spanish. As a logistics company, reliable, round-the-clock communication is non-negotiable; if a client asks "where is my shipment?", we need to provide an accurate answer instantly . This project was critical for us, and we needed a partner who understood the complexities of the supply chain and fulfillment industry.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work undertaken by AddWeb Solution for Buho Logistics encompassed the comprehensive design, development, and deployment of a sophisticated, fully integrated Conversational AI and Voice System tailored specifically for our transportation, logistics, supply chain, and warehousing operations, with the primary objective of revolutionizing our customer support and international shipping assistance by delivering a seamless, intelligent, and multilingual (English and Spanish) virtual assistant capable of handling high-volume customer inquiries around the clock, and the key deliverables they provided included a fully functional AI agent with advanced Natural Language Understanding for accurate intent recognition and context-aware responses in both languages; seamless API integrations connecting the AI directly to our backend order management and warehouse systems to pull real-time shipment tracking data, delivery statuses, and inventory updates, thereby ensuring that every customer query receives an instant, accurate, and personalized response without manual intervention.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable results have exceeded our expectations. The AI assistant now resolves over 25% of routine tracking and status inquiries autonomously, dramatically reducing our live agent workload. First response times dropped from minutes to seconds, and time-to-resolution improved significantly for standard requests. The system handles peak volume spikes without additional hiring, maintaining consistent service quality 24/7. Customer satisfaction has improved, and our support costs are better controlled. AddWeb Solution delivered exactly the 30–70% reduction in manual overhead they promised, and their integration with our logistics data provides real-time, accurate responses that our clients trust.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clients consistently praise their proactive approach to communication. They are described as a team that not only executes tasks but also provides valuable suggestions and keeps stakeholders updated at every milestone. Their agile methodology is designed to accommodate changes and feedback, ensuring the final product aligns perfectly with the client's vision.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to respond to client needs is a significant part of their client-centric approach. They are described as a "truly human, responsive team" that quickly understands project requirements and provides practical, tailored solutions. 

Are there any areas for improvement or something AddWeb Solution could have done differently?

They took a complex project and delivered the best possible outcome efficiently and professionally. We highly recommend them to any business looking to leverage AI and automation to solve real-world problems, especially in the logistics and supply chain sector.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of a digital health agency

Describe what your company does in a single sentence.

A digital health agency reshaping healthcare through technology. Since 2016, we’ve been turning groundbreaking medical discoveries into seamless, compliant, and scalable digital solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We hired ADDWEB SOLUTION to accomplish a set of highly specific and strategically important objectives that sit at the very core of what we deliver to healthcare clients.
• Our primary goal was to accelerate the development and deployment of custom AI-powered applications across the digital health space, without the time, cost, and operational burden of scaling our in-house engineering team. We needed a partner who could plug in seamlessly, operate at a high level of technical competence, and deliver production-ready solutions in a compliance-sensitive environment.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought ADDWEB SOLUTION on board to support our Custom AI Application Development practice, a strategically critical initiative for us. The scope covered a wide and demanding range of deliverables: clinical workflow assistants, AI-powered healthcare portals, patient engagement platforms, intelligent care coordination systems, AI-enabled physician dashboards, and medical operations automation tools. Every one of these solutions sits at the intersection of cutting-edge AI and a highly regulated, high-stakes healthcare environment. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable impact has been real: faster product launches, stronger AI capabilities embedded across our client solutions, and the confidence to take on more complex healthcare innovation projects knowing we have a reliable, expert partner behind us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They listened carefully, adapted to our evolving needs, and treated our clients' outcomes as their own. When we needed to move fast, and in digital health, speed to market is everything  they delivered without cutting corners. 

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to help us roll out AI features to our healthcare clients faster, without requiring us to expand our in-house engineering team, has been a genuine game-changer for how we operate and scale.

Are there any areas for improvement or something AddWeb Solution could have done differently?

If you are building in digital health and need a partner who combines technical depth, compliance fluency, and genuine collaborative spirit — ADDWEB SOLUTION is the team you want.

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

A technology partner that helps the aquaculture industry turn data into valuable insights. In a complex industry with rapid change, we know that trust, stability and technological insight are essential. We are a reliable partner that understands the needs of the farmer not only today, but also tomorrow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We engaged them to build an AI Recommendation Engine, a sophisticated system designed to help fish farmers make smarter, faster decisions across critical operational areas including feeding schedules, oxygen level adjustments, harvest timing, stocking density optimization, and equipment maintenance priorities.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design and build an intelligent engine capable of ingesting aquaculture data and generating contextual, data-driven recommendations across multiple operational domains.
• Develop algorithms that analyze fish behavior, growth stage, water conditions, and historical feeding data to recommend optimal feeding times, frequencies, and quantities — reducing waste and improving feed conversion ratios.
• Build a monitoring and recommendation module that tracks dissolved oxygen levels and advises on necessary adjustments to aeration and oxygenation systems, helping prevent stress and mortality events.
• Develop a predictive maintenance layer that monitors equipment performance data and flags maintenance priorities before failures occur, reducing downtime and operational risk.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes from this engagement have been both practical and strategic. On the operational side, we saw improvements in feed efficiency, faster response to oxygen fluctuations, and a meaningful reduction in unplanned equipment downtime. On the business side, the AI engine strengthened the value proposition of our platform, giving our clients data-backed confidence in decisions that previously relied on experience alone. Perhaps most importantly, it shifted farm operations from reactive to proactive, and that cultural shift is where the real long-term value lives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They didn't just build what we asked for, they asked the right questions, understood the nuances of aquaculture data, and delivered a system that our clients can actually trust and act on.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about AddWeb Solution wasn't just their technical capability — it was their mindset. They approached our industry with genuine curiosity, took the time to understand what's actually at stake for a fish farmer making daily decisions, and built an AI system that reflects that understanding. In a field full of vendors who deliver to spec and move on, AddWeb Solution felt like a partner who cared about the outcome as much as we did.

Are there any areas for improvement or something AddWeb Solution could have done differently?

AddWeb Solution felt like a partner who cared about the outcome as much as we did. That attitude, combined with serious technical depth across multiple AI domains,  is what makes them stand out.

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

A deep tech company with expert knowledge within the full spectrum of the applied Additive Manufacturing domain. We use this knowledge to develop both technology and services for the Energy and Defence sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We operate at the intersection of Additive Manufacturing and next-generation logistics, helping Defence and Energy sector clients replace costly physical warehouses with digital inventory and on-demand production. To realize this vision, we needed an AI system that could handle the complexity of our engineering data at scale. AddWeb Solution delivered exactly that.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built us an Intelligent Digital Warehouse Assistant that can search across thousands of CAD files in seconds, locate printable spare parts instantly, recommend compatible replacement components, and predict inventory shortages before they become operational problems. A query like "Find the hydraulic valve compatible with Generator Model 7+ kVA manufactured after 2023", which would have taken our engineers hours, now returns accurate results from our engineering database in moments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced parts search time from hours to seconds across thousands of CAD files
• Faster response to maintenance and repair requests in the field
• Earlier detection of inventory shortages before they cause operational delays
• Improved ability to fulfill on-demand production requests with the right digital assets
• Reduced overhead tied to maintaining large physical spare parts inventories
• Fewer errors from manual cross-referencing of engineering databases

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was solid. Milestones were clearly defined, progress was communicated regularly, and the team was responsive whenever we needed to adjust course. What stood out was their willingness to go deep on our domain, they didn't just build what we asked for, they asked the right questions to make sure they built what we actually needed.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was AddWeb's ability to understand not just the technical requirements, but the strategic context behind them. They weren't just building a search tool, they were helping us move transformational AM technology from the "dreamer" phase to the "doer" phase

Are there any areas for improvement or something AddWeb Solution could have done differently?

They took the time to genuinely understand our context rather than apply a generic AI template. When we came to them with evolving requirements or technical edge cases, they responded quickly with thoughtful solutions. It felt like a collaborative partnership rather than a vendor relationship.

BACKGROUND

Please describe your company and position.

I am the CEO of a bathroom products company.

Describe what your company does in a single sentence.

Ireland’s leading provider of quality bathroom products. With over 40 years of experience our team carefully selects each collection to create the perfect balance of style and performance. Whether it’s the latest design trend or a classic timeless look, all our products are fully supported with our own dedicated after sales and technical support for future peace of mind and assurance. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We engaged ADDWEB SOLUTION to develop an AI Voice Assistant for Technical Support, specifically designed to serve our network of installers, plumbers, and contractors. The goal was to provide instant, accurate answers to technical queries — from installation instructions for shower valves to on-demand access to product guides, and ADDWEB SOLUTION delivered beyond our expectations.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved designing and developing an AI Voice Assistant for Technical Support, tailored specifically for our trade audience — installers, plumbers, and contractors. The core objective was to digitise and automate access to technical product documentation, reducing reliance on manual support channels and improving response times for trade professionals in the field.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Installers and contractors went from waiting on hold or searching through physical manuals to receiving instant answers — a shift from minutes (or hours) to seconds
• Reduced dependency on our internal support staff for routine installation queries during and outside business hours
• Technical support moved from being available only during showroom hours (Monday–Friday 9am–5pm, Saturday 9am–1pm) to being accessible 24/7, 365 days a year
• Internal technical support staff were freed up to focus on complex, high-value queries rather than routine questions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The solution they built is intuitive, reliable, and has significantly improved the speed and quality of support we offer to our trade customers. Our installers and contractors can now get real-time answers from our technical documentation without any delays, a game changer for our after-sales support.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Reinforced the company's 40-year reputation for expertise, reliability, and customer-first service in a modern, innovative way

Are there any areas for improvement or something AddWeb Solution could have done differently?

If you are looking for a team that combines technical expertise with a genuine passion for delivering results, I would not hesitate to recommend ADDWEB SOLUTION. They did exceptional work. 5 stars, without question.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a vehicle fleet company. 

Describe what your company does in a single sentence.

Vehicle Fleet Partners. We deliver turnkey fully funded fleet solutions that optimise cost, streamline supply chains and secure commercial wins. We have a wealth of experience executing the most robust fleet technology and delivering the transition to zero emission operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• Our operations span vehicle allocation, route planning, driver scheduling, EV charging infrastructure, depot utilization, and fuel and energy consumption — all of which must work in harmony to deliver efficiency and value. We needed a single, unified AI system capable of continuously optimizing across all of these dimensions simultaneously, in real time, and at scale. The platform also needed to support our clients' transition to zero-emission fleets, which introduced additional layers of complexity around EV charging schedules, energy cost management, and range planning. Off-the-shelf solutions simply could not meet this brief. We needed something built from the ground up, tailored to our specific operational model.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Seven detailed subsections covering every domain: Vehicle Allocation Intelligence AI Route Planning Engine Driver Scheduling System EV Charging Schedule Optimisation Depot Utilisation Management Fuel & Energy Consumption Optimisation Platform Infrastructure & Integration.
Six formally documented deliverables (the AI engine, route module, EV charging system, traffic/weather integration, dispatch engine, and utilisation dashboard), plus a table of all four operational interfaces delivered.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results speak for themselves. Since deploying the platform, we have experienced measurable improvements cross every key operational metric: Lower Operating Costs, Our vehicles are working harder and smarter. Utilization rates have improved substantially, meaning we are delivering more value from the same asset base, and our clients have noticed the difference. More reliable ETAs, fewer missed windows, and faster response times have strengthened our commercial relationships and supported new contract wins. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, communication was consistently clear and proactive. We were never left wondering where things stood. Milestones were met, issues were flagged early and resolved swiftly, and the team showed real ownership of the outcome.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set ADDWEB SOLUTION apart was not just what they built, but how they built it. From the very first discovery call, their team demonstrated a genuine understanding of the fleet management sector. They asked intelligent questions, challenged our assumptions constructively, and brought ideas to the table that we had not considered.

Are there any areas for improvement or something AddWeb Solution could have done differently?

If you are looking for a technology partner who can take on a complex, high-stakes AI development project and deliver results that genuinely move the needle for your business, ADDWEB SOLUTION is exactly that partner. They brought expertise, integrity, creativity, and a relentless focus on outcomes to every stage of our engagement.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a logistics company.

Describe what your company does in a single sentence.

A full service wholly owned Irish Freight forwarding Company. We specialise in the global movement of all products, raw materials, finished goods, return goods. We can provide services by air, road, sea or courier and also offer a full warehousing service based around our unique SaaS products. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We hired AddWeb Solution to design and build an AI-powered intelligent shipment tracking and customer notification system for our freight forwarding operations. The specific objectives were: Predict shipment delays before they occur, using AI and historical data patterns Automate customer notifications to proactively communicate delivery status changes without manual intervention Recommend alternative routes or carriers when disruptions or delays were identified Generate accurate ETA forecasts based on our historical fr.eight data across air, road, sea and courier modes

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project involved the design and development of an AI-powered logistics intelligence layer integrated into our existing freight forwarding operations. The scope covered four core capability areas: predictive delay detection, automated customer notifications, route and carrier optimisation, and ETA forecasting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We engaged AddWeb to build an intelligent shipment tracking and customer notification system, and what they delivered was genuinely impressive. The platform now predicts shipment delays before they occur, automatically notifies our customers of delivery status changes, recommends alternative routes or carriers in real time, and generates accurate ETA forecasts based on our historical freight data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were structured in their approach from day one, kept communication clear and responsive at every stage, and delivered exactly what was scoped, on time and on budget. In an industry where so many tech projects run over schedule or scope, that reliability was refreshing and hugely appreciated.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Technically, the team demonstrated a strong grasp of AI and automation within a complex, data-heavy logistics environment. They didn't just build a system , they understood our business and built something that genuinely fits how we operate.

Are there any areas for improvement or something AddWeb Solution could have done differently?

I would highly recommend AddWeb Solution to any logistics or supply chain business looking to bring real intelligence and automation into their operations.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of a luxury real estate company.

Describe what your company does in a single sentence.

Luxury Real Estate | Investments & Developments | Irish Legacy, Inspired by Marbella

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We knew that managing and qualifying the volume and calibre of inquiries we receive required something far more sophisticated than a traditional sales process, which is exactly why we engaged AddWeb Solution to build us an AI-powered lead qualification system that could automatically capture and intelligently analyze inquiries arriving from multiple channels including our website forms, WhatsApp, email, and social media, scoring each prospect against the criteria that matter most to us, budget, preferred location, investment intent, and timeline, before routing the highest-value leads directly to our sales advisors for immediate, personalized follow-up.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Great culture fit
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged AddWeb Solution to design and deliver a fully integrated AI-powered lead qualification and routing system tailored specifically to the demands of the luxury real estate market in Marbella. The scope covered the end-to-end automation of our lead intake, analysis, scoring, and distribution process across every major inquiry channel we operate, replacing what had previously been a manual, time-intensive process with an intelligent system capable of making real-time qualification decisions at scale, without sacrificing the premium, personalised experience our clients expect.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have been immediate and genuinely impressive; when a buyer from Ireland submitted an inquiry for Marbella villas above €2M, our system instantly identified them as a high-priority lead and scheduled a consultation without any manual intervention, which is precisely the kind of speed and precision that makes a real difference in the luxury real estate space where a delayed response can mean a lost client. AddWeb Solution took the time to deeply understand our market, our clients, and the standards we hold ourselves to, and their team was professional, technically excellent, and consistently responsive throughout the entire process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 AddWeb Solution took the time to deeply understand our market, our clients, and the standards we hold ourselves to, and their team was professional, technically excellent, and consistently responsive throughout the entire process, making them a partner I would recommend without hesitation to any business looking to bring intelligent automation and real commercial impact to their sales pipeline.

What was your primary form of communication with AddWeb Solution?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What set AddWeb Solution apart was their genuine interest in understanding our business. They asked the right questions, were honest about timelines, and delivered a system that genuinely fits the way we operate in Marbella's luxury market.

Are there any areas for improvement or something AddWeb Solution could have done differently?

High-value leads are routed instantly to our advisors, eliminating delays and ensuring no opportunity is missed.

BACKGROUND

Please describe your company and position.

I am the CEO of a furniture retail company.

Describe what your company does in a single sentence.

Ireland’s largest retailer of furniture, bedding, electricals, and computers, with 18 locations nationwide. We’re proud to be recognized by our customers for offering exceptional customer service, an extensive product range, expert advice, and competitive prices. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• Our objective was to enhance the customer experience across our website and digital channels by providing instant, accurate, and personalized support. AddWeb Solution successfully delivered a comprehensive solution that included 24/7 AI chatbots, product recommendation assistants, order tracking and returns support, warranty automation, and multilingual customer service capabilities.

SOLUTION

How did you find AddWeb Solution?

• Referral
• Other

Why did you select AddWeb Solution over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the development of intelligent AI chatbots for our website and mobile platforms, capable of handling customer inquiries 24/7. AddWeb Solution also built product recommendation assistants that help customers discover suitable products based on their needs and preferences. Additionally, the team integrated order tracking and returns management functionality, enabling customers to receive real-time updates on purchases without requiring manual support intervention.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the implementation of the AI-powered support platform, we experienced a significant reduction in customer response times, with customers now receiving instant answers to common inquiries 24/7. 
The AI assistant successfully automated a large percentage of routine customer interactions related to product recommendations, order tracking, returns, and warranty support, reducing the workload on our customer service team and allowing staff to focus on more complex customer needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, communication was transparent, timelines were respected, and the team remained highly responsive to feedback and evolving requirements.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to quality, responsiveness, and long-term partnership made them feel like an extension of our team rather than an external vendor.

Are there any areas for improvement or something AddWeb Solution could have done differently?

Overall, their combination of technical excellence, business insight, and customer-focused delivery sets them apart from many technology service providers we have worked with.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and COO

Describe what your company does in a single sentence.

Our company was established in Singapore in 2015 by its Founder and CEO whose vision was to modernise a feeding system that advocates breastfeeding, protects the integrity of breastmilk, and simplifies the way mothers express, store and feed. As a global brand thoughtfully designed by a mother for mothers, Our company champions sustainability through innovative, practical and high-quality breastfeeding products that can be easily converted and repurposed to meet the evolving needs of a child, hence extending the lifespan to beyond a bottle. Our commitment goes beyond creating products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We hired AddWeb Solution to optimize our e-commerce platform for better performance and scalability as we continue to grow globally. Our key goals were to improve page speed, enhance mobile responsiveness, and reduce cart abandonment. Ultimately, we wanted a more efficient platform that could support higher traffic and drive stronger conversion rates

SOLUTION

How did you find AddWeb Solution?

Online Search

Why did you select AddWeb Solution over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from AddWeb Solution were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project scope involved a comprehensive upgrade of our e-commerce platform to improve performance, usability, and scalability. AddWeb Solution managed development, optimization, and ongoing support to ensure the platform could handle growing demand.

Key deliverables included:

Performance optimization to improve load times and responsiveness
UX enhancements for better navigation and product visibility
Mobile-first improvements to support a large portion of our users
Checkout and conversion flow optimization
Third-party integrations for analytics and payment processing
Testing, deployment, and continuous monitoring

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact on our business has been very tangible. After the website optimization, we experienced a 24% increase in online revenue and a 21% improvement in conversion rates. The improved mobile experience and faster load times played a key role in driving these results, especially for our international customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AddWeb Solution managed the project in a very structured and reliable way. They followed a clear workflow with regular updates and realistic timelines, and deliverables were consistently on schedule. Whenever we had new requests or needed adjustments, their team responded quickly and adapted without disruption.

What was your primary form of communication with AddWeb Solution?

Virtual Meeting

What did you find most impressive or unique about this company?

Whenever our priorities shifted or we needed something urgently, their team was quick to respond and flexible in adapting. That level of support helped us keep things moving without delays, especially during busy sales periods.

Are there any areas for improvement or something AddWeb Solution could have done differently?

None