Ace creative webtech Pvt Ltd

BACKGROUND

Introduce your business and what you do there.

We are a small web design agency established 10 years ago. I’m the CEO and founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ace Creative?

At the time, we were taking on new projects and didn’t have the expertise in-house to fulfill the development requirements. The idea was to outsource that work to allow us to fulfill our projects. Ace Creative happened to be a good fit for what we were doing.

SOLUTION

What was the scope of their involvement?

They developed web design projects, largely brochure style websites, for other clients. Some of them were more graphics and logo related, but it was generally new website design in custom PHP and WordPress. We only focused on web design because search engine optimization has developed so much over the years that I haven’t kept up to speed on what the latest requirements are. By default, when we build a site, we would do the basics to make it SEO friendly by making sure we had good quality content on it for on-page optimization. We didn’t do pay-per-click or anything more involved in terms of SEO.

An example of a website Ace Creative designed was an outdoor living e-commerce company. They had quite complex requirements in terms of the range of products, shipping configurations, and other added-on services they provided in-house. This is a project that they would have worked extensively over the years, and the client is very happy with it.

How did you come to work with Ace Creative?

It was through Upwork. I posted my job requirements, and they came back and bid on the work. I was impressed with Marcus in terms of his ability to communicate, taking my basic requirements, and fleshing them out into something more substantial. They were very proactive in being able to see what the requirements were, ask the right questions, and come up with a concept for me.

How much have you invested with Ace Creative?

At the very start, we would get a fixed price for the project, but we now work off a flat hourly rate. It’s gotten to the point where I trust them in terms of logging in hours and on the output for those hours. Give or take, the margins are the same on projects where I can, in turn, charge an hourly rate to my clients. They have definitely been on the affordable side, which obviously has been an advantage to me as well. In the economy that we’re dealing with in, price is always a factor.

What is the status of this engagement?

I started working with them 10 years ago. I had worked with other companies around the same time, but I stuck with Ace Creative. Over time, I ended up giving them more and more work just because of their reliability factor and the fact that their communication skills seem to be far superior than the other companies I worked with. The work is ongoing as they’re the company I still go to for my design work. Where possible, I outsource everything to them.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

From a purely elementary level, the designs have been impressive. All clients that we’ve had are generally impressed with the quality of the work that Ace Creative does. Results have been very much based on the design, look, and feel. There have been one or two clients that have won awards or been highly recommended on awards based on their website design and functionality.

How did Ace Creative perform from a project management standpoint?

This has been the main reason why I’ve stuck with them. There have been times where things have been quite tight to get something through—I can agree timelines in advance with them, and they are able to stick to those. Their communication, either through Skype or phone calls, has been very responsive. Even out of hours, they will answer queries. From my point of view, it takes all that stress from not knowing with another client whether the project will be delivered on time. With Marcus and Ace Creative, I’ve never been let down in terms of delivery on time.

What did you most impressive about Ace Creative?

They’ve been very fair to deal with over the past 10 years. I can’t say I have that same relationship with projects I’ve outsourced with other freelancers since I haven’t built that sort of relationship with anybody else. They always seem to be willing to try all options to get a solution. I will often come to them with something that’s not very straightforward, and they’ll always be upfront and honest when giving all options to me. It’s always been able to be done within a certain budget that’s very acceptable, and the quality of the work has always been good.

Are there any areas Ace Creative could improve?

Initially, when they said let’s work at an hourly rate, that made me a bit uneasy at the very start because you want to keep a very tight control of your budget. However, it’s given them the flexibility to be able to work through problems and come up with the right solutions. I don’t see that as a negative now. I don’t think there’s anything that stands out that I would say I wish they did that. To be honest, they’ve been the kind that I can approach and ask them to do something a certain way or use a different system for reporting on projects. They’ve been good and flexible on that. 

BACKGROUND

Please describe your company and your position there.

I am director of the company and we are in to software development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ace creative webtech Pvt Ltd, and what were your goals?

We hired the acecreative to develop a Mobile app for our hrms web portal.

SOLUTION

How did you select this vendor and what were the deciding factors?

We checked their profile on upwork and found them a reliable company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They have to develop the mobile app for following:

• Automated Attendance and Leave Management
• Salary Processing at a Click
• Automated Deduction
• Payslip and Form 16.
• Advance to Employees Management
• Manage employee exits professionally
• Alerts and approvals Technology used is Flutter

How many resources from the vendor's team worked with you, and what were their positions?

• 1 Project manager
• 2 mobile app developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project come out to be a good product and we are still working on it.

Describe their project management style, including communication tools and timeliness.

• They first got all the details from us.
• Communication is using Skype and zoom
• All work well and on time.

What did you find most impressive or unique about this company?

Their communication and deep knowledge of the platform are impressive.

Are there any areas for improvement or something they could have done differently?

None