What was the scope of their involvement?
They developed web design projects, largely brochure style websites, for other clients. Some of them were more graphics and logo related, but it was generally new website design in custom PHP and WordPress. We only focused on web design because search engine optimization has developed so much over the years that I haven’t kept up to speed on what the latest requirements are. By default, when we build a site, we would do the basics to make it SEO friendly by making sure we had good quality content on it for on-page optimization. We didn’t do pay-per-click or anything more involved in terms of SEO.
An example of a website Ace Creative designed was an outdoor living e-commerce company. They had quite complex requirements in terms of the range of products, shipping configurations, and other added-on services they provided in-house. This is a project that they would have worked extensively over the years, and the client is very happy with it.
How did you come to work with Ace Creative?
It was through Upwork. I posted my job requirements, and they came back and bid on the work. I was impressed with Marcus in terms of his ability to communicate, taking my basic requirements, and fleshing them out into something more substantial. They were very proactive in being able to see what the requirements were, ask the right questions, and come up with a concept for me.
How much have you invested with Ace Creative?
At the very start, we would get a fixed price for the project, but we now work off a flat hourly rate. It’s gotten to the point where I trust them in terms of logging in hours and on the output for those hours. Give or take, the margins are the same on projects where I can, in turn, charge an hourly rate to my clients. They have definitely been on the affordable side, which obviously has been an advantage to me as well. In the economy that we’re dealing with in, price is always a factor.
What is the status of this engagement?
I started working with them 10 years ago. I had worked with other companies around the same time, but I stuck with Ace Creative. Over time, I ended up giving them more and more work just because of their reliability factor and the fact that their communication skills seem to be far superior than the other companies I worked with. The work is ongoing as they’re the company I still go to for my design work. Where possible, I outsource everything to them.