Acacia agency

BACKGROUND

Please describe your company and position.

I am the Executive of Jentl

Describe what your company does in a single sentence.

Our company is an Australian-based online retailer dedicated to offering a curated selection of products that promote a mindful and sustainable lifestyle, empowering customers to make conscious choices for themselves and the planet.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acacia agency to accomplish?

I hired Acacia Agency with the specific goal of rebuilding our website to accurately represent our brand identity and create an engaging online platform for our customers.

SOLUTION

How did you find Acacia agency?

Online Search

Why did you select Acacia agency over others?

Company values aligned

How many teammates from Acacia agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Acacia Agency involved a comprehensive website redesign with a focus on creating a neat, tidy, and professional online platform that is user-friendly and effectively represents our brand. The key deliverables included revamping the website's layout, improving navigation and functionality, enhancing visual aesthetics, optimising the user experience, and ensuring cohesive branding throughout the site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with Acacia Agency resulted in significant measurable outcomes that demonstrate progress and success. These include an increase in website traffic, a higher conversion rate, improved user engagement metrics such as longer average session duration and reduced bounce rate, and positive feedback from customers regarding the improved user experience and visual appeal of the website. 

These outcomes reflect the successful implementation of the website redesign and its positive impact on our online presence and business performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acacia Agency demonstrated excellent project management throughout the entire process. They consistently delivered items on time, meeting all agreed-upon deadlines. Their responsiveness to our needs was outstanding, as they were prompt in addressing any concerns or requests we had. 

Their open and clear communication ensured that our project progressed smoothly and that we were always informed about the status of deliverables. Their proactive approach and willingness to accommodate our needs contributed to a positive, efficient collaboration.

What was your primary form of communication with Acacia agency?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most about Acacia Agency was their exceptional understanding of our vision and aesthetic. Max, in particular, demonstrated a deep understanding of our brand and values, which allowed him to make creative decisions that aligned perfectly with our vision. 

This level of trust was invaluable, as it allowed us to confidently rely on their expertise without the need for constant check-ins. The work they produced was not only current but also surpassed our competitors, showcasing their ability to deliver results that truly stood out in the market.

Are there any areas for improvement or something Acacia agency could have done differently?

Overall I am highly satisfied with the project carried out by Acacia agency and still to this day engage with the agency when needbe.