Absolute Marketing Solutions

BACKGROUND

Please describe your company and your position there.

The Alessi Bakery staff prides itself in providing the highest quality goods, baked fresh every single day! I am marketing coordinator and work with Absolute and his team to help us market all the needs for Alessi Bakeries and there many social media needs. Alessi’s offers old world tradition with new modern convenience! Our bakery has mastered delicious desserts and pastries to pair with your fresh sandwich, salads, and entrees. Our catering account manager is available to help with menu selections to best suit your meeting or event needs. Please enjoy the convenience of online ordering 24/7 now!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Absolute Marketing Solutions, and what were your goals?

We have teamed with Absolute Marketing to help Alessi Bakeries deal with all our social media platforms, posting, updates, events, photo shoots and responsive to all comments and issues that arise. They also maintain and designed our website and update pricing and keep our site looking modern and fresh. When we have our events Absolute is there to help us campaign and facilitate all our needs to make sure that our event is seen on all social media sites. They are very easy to deal with and a pleasure to meet with via zoom or in person.

SOLUTION

How did you select this vendor and what were the deciding factors?

Management selected them.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The scope is vast and we deal with each project via email separately. Calendar dates are setup for holiday and food related images are posted. Weekly specials are given to them and they post on all social media sites. Charity functions and Tampa Bay Events we are featured in or attend, are posted and photographed by the team.

How many resources from the vendor's team worked with you, and what were their positions?

All of Absolute works with us and his team of lovely young ladies 2 to 3 depending on the event size or need. Also Alfred the owner is absolute joy to deal with, he is very informative and always knowledgeable to all aspect's of media and customer impact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All projects that Absolute manages for us have tremendous feedback and they always deliver above what we expect.

How effective was the workflow between your team and theirs?

Excellent workflow, we email communications most of the time and I always get feedback within 24 hours. They are very helpful and remind me often of items I forget and notify me as a reminder.

What did you find most impressive or unique about this company?

The most impressive trait is their loyalty and commitment to our branding and love for the business.

Are there any areas for improvement or something they could have done differently?

No, most improvements are on our part truthfully, and our communication is lacking some times. This is not Absolutes issue but ours internally.

BACKGROUND

Please describe your company and your position there.

I am the creator and owner of a digital karate school where students can earn their Black Belt degree through online video training and testing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Absolute Marketing Solutions, and what were your goals?

My original website was created five years ago and I wanted to add a new Blog page, plus attract qualified leads and increase the conversion rate.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched the internet for web marketing companies and after interviewing three different ones, I chose Absolut Marketing Solutions because of their marketing strategies, their broad line of marketing tools, and the online recommendations from their customer base.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the intiial interview and deciding to hire this vendor, their team put together an action plan that included a WordPress mock up of my updated website. The new content included the Blog page I wanted plus a new contact form and a much more user friendly page for my students to submit their materials for testing. They were also able to move my training videos over from my Vimeo account to the new mock up site.

How many people from the vendor's team worked with you, and what were their positions?

There were a total of three people working on my project. There was a project manager, a web designer, and the owner was very much involved with making suggestions and responding quickly to any issues.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I was very specific about my stretch goal of obtaning new customers monthly. Oneof the first steps this vendor took was to look at the current analytics to see the activity on my site. Now that the project is finished, they are continuing to monitor that process.

Too early to report any increase in activity. However, I have had a huge positive response from my current customer base about how the new site looks and feels. It pops! I am confident that with everything now in place on my site, I will crush my projected new customer goals.

Describe their project management style, including communication tools and timeliness.

When we first started the project, there were weekly meeting with thier project manager. Then as time went on, I only needed communicate with the project manager as the pieces were coming together and if I saw any flaws on the mock up site. The project manager was very quick to communicate their progress and any delays. If I had a question, their response time back to me was usually that same day.

What did you find most impressive or unique about this company?

I was mostly impressed with their willingness to listen to my goals and their desire to help me reach them. They gave my website a great make-over using WordPress. I was amazed that they showed me how to navigate around my new site and how to change the content of the pages, if needed. This is somthing that my previous company did not do for me.

Are there any areas for improvement or something they could have done differently?

I can not think of anything that Absolute Marketing Solutons could improve upon. I was treated with respect, as if I owned a multi million dollar company. They were very professional and committed to my project. This team worked long hours and even weekends to complete my project. I feel they delivered more than they promised.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and manager of Pardo Wine Grapes, Inc., a business that distributes California wine grapes and freshly pressed juice in the fall and Chilean wine and grape juice in the Spring to winemakers. We distribute throughout Florida, Georgia, and North Carolina. I don’t sell wine; I just provide the products to people who make wine, whether they be home winemakers or wineries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Absolute Marketing Solutions?

I wanted to improve my website. I was using a network solution by myself for quite some time, and I needed to put more personality into it. On top of that, I wanted to integrate order forms that could be sold out online.

SOLUTION

What was the scope of their involvement?

With Absolute Marketing, I wanted to update my existing website content and functionality. They reevaluated the use of my network solutions as an alternative to the platform I previously used. Users should also be able to create and submit order forms online. 

Moreover, they reevaluated AOL as my email provider. I had an AOL email for years for personal and business use. However, we’ve replaced that email with a more professional one. Then, they also reevaluated the use of Outlook for keeping my customer list information. I’ve also used Outlook for quite some time, and I have the whole Office 365 suite. So far, we’ve retained Outlook since it provides the functionalities that I need pretty well.

Finally, they’ve helped me integrate the above changes with my platform. So far, they’ve completed the bulk of the project. We’ve been talking about going further with the online forms, but they’re currently waiting for my decision to allow online payments.

What is the team composition?

I’ve primarily worked with Alfred (President) and Anna (Account & Project Manage) in the office. Then, I’ve worked with other people over the phone and at conferences; they do more of the web development tasks. 

How did you come to work with Absolute Marketing Solutions?

Alfred was on the board of directors with me for another entity, so I’d known him for quite some time prior to this engagement. When I thought about making changes, I approached him for a proposal. I was pleased with what he gave and what they were charging for it, so I went ahead and hired them for the service. 

How much have you invested with them?

We’ve invested over $3,600. 

What is the status of this engagement?

We started working together in December 2020, and the project is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have quantitative success metrics yet. However, the website has received good comments. So far, the Absolute Marketing team has delivered and provided me with good services. 

How did Absolute Marketing Solutions perform from a project management standpoint?

Absolute Marketing communicates well. We usually use email to communicate and to transfer documents, drafts, and data. Then, we’ve met 3–4 times over the course of the engagement. 

What did you find most impressive about them?

I’ve been greatly impressed with Alfred, having served with him as a peer. Meanwhile, their team at Absolute Marketing seems to be highly knowledgeable, and I like the services that they provide. 

Are there any areas they could improve?

No, there aren’t any. The hold-ups we’ve experienced have occurred on my side, especially in terms of decision-making. 

Do you have any advice for potential customers?

Clarity is extremely helpful, so be clear and give them written objectives instead of just providing comments on what you want to do. In our engagement, they’ve been centered around the website itself. As a result, I’ve drafted written objectives so the team has more clarity from me in terms of my expectations by the end of the engagement. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of ZZ pizzas. We’re a takeout and delivery pizza establishment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Absolute Marketing Solutions?

Our main goal was to get people to our website. We wanted a creative and customer-friendly site.

SOLUTION

What was the scope of their involvement?

Absolute Marketing Solutions has provided me with creative web design services and the overall marketing strategy. They did sketches for the site and also adapted it to mobile. 

We’ve worked through brainstorming sessions, where we give each other ideas and come up with the design together. 

What is the team composition?

I’ve worked with the owner, a project manager, and a website designer. 

How did you come to work with Absolute Marketing Solutions?

I found them online. I saw they had done other restaurant concepts and called them to talk in an interview. Based on these conversations, I decided to go with them. 

How much have you invested with them?

Our company has invested $2,500. 

What is the status of this engagement?

We started our partnership in October 2020, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received feedback from our customers, telling us that they like the design and its simplicity. It’s been very effective. 

How did Absolute Marketing Solutions perform from a project management standpoint?

The team has an excellent follow-up on processes, good communication, and gets back to me quickly with answers and solutions. We communicate through email and cellphone. 

What did you find most impressive about them?

The most impressive aspects are their creative communication and attentiveness. 

Are there any areas they could improve?

I don’t have anything for them to improve. They’ve delivered on what I am looking to do.

Any advice for potential customers?

Make sure to communicate to the team exactly what you want so they can take it from there. Don’t have them pull it out of you.

BACKGROUND

Introduce your business and what you do there.

Our organization is Hyde Park United Methodist Church. We have a downtown location called the Portico, which is a community gathering space. We also had a full-service cafe called Portico Cafe, where we were hiring people transitioning out of homelessness, which recently closed down and moved to have an online presence

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Absolute Marketing Solutions?

We worked with Absolute Marketing Solutions to help us transition.

SOLUTION

What was the scope of their involvement?

The team has done a range of services. First, they helped us strategize how we connect to potential customers through social media. They’ve provided social media services and strategy sessions for us. They also provided postings when we were open and helped us get our focus back on track. 

When the pandemic hit, they did some crisis management and crafted our message for foreclosure and how we’re moving forward. 

We pivoted from being an open cafe to making sales online. During the pandemic, they did some emergency support to redo our website, content, and landing page. They also helped us work with the website’s UI through Squarespace. 

They worked with one of our staff to develop a three-month strategy and got pictures of food and people, which they posted on different sites that weren’t Facebook and Instagram. 

What is the team composition?

I primarily worked with two people, Alfred (President) and Anna (Account Manager). There was a third person, but I didn’t get to know that person that much.

How did you come to work with Absolute Marketing Solutions?

We came to Absolute Marketing Solutions through a referral by Metropolitan Ministries, for whom they’ve done some good work. Their social enterprise officer introduced us to Absolute Marketing Solutions, and that was how the relationship started. 

How much have you invested with them?

Absolute Marketing Solutions helped us for free during that time.

What is the status of this engagement?

We started working together around May 2019, and we wrapped up the main work in March 2020. We’re still using them as a resource, but it hasn’t been a weekly relationship. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Absolute Marketing Solutions engaged our team and supported us at a time of need for all the right reasons. Everybody has a profit motive, but that wasn’t theirs. They truly wanted to give back and helped us design a digital strategy and think through important questions as we tried to reach our target customer base. 

Alfred really saw this as a way to give back. We were going to get into a fiscal relationship with them at a not-for-profit rate. However, he said he didn’t want to charge me, and he wanted to do it for us until we were in a good place. That was really generous and helpful for us.

How did Absolute Marketing Solutions perform from a project management standpoint?

I didn’t communicate with them very often, but during the pandemic and the website redo, they turned on a dime. One person from my team worked directly with them. They were responsive and met deadlines while doing it for free. 

What did you find most impressive about them?

I don’t have a multitude of experiences, but I can say that our experience with them was very positive, professional, and focused. They helped us really get the word out about our cafe. 

Are there any areas they could improve?

I don’t know because I didn’t oversee all of the tasks daily. 

Do you have any advice for potential customers?

I think our situation was slightly different, but the more content you give them, the better and more effective they can be. Giving them the strategy of where you want to go helps them share it with the world.

BACKGROUND

Introduce your business and what you do there.

I’m the creator, executive producer, and host of Tampa Natives Show. It’s a production of a local origination broadcast dedicated to the history of Tampa, Florida.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Absolute Marketing Solutions?

Our primary objective was outreach. We wanted an opportunity to improve our SEO rankings as well as cast a wider net.

SOLUTION

What was the scope of their involvement?

They handle all of our web design and SEO efforts. We wanted to make the website more comprehensive than it was before. I put all of my television shows on the website after they’re completed. I have opportunities on the website to market some of our merchandise, capture commentary, and interact with fans of the show. These are all features we weren’t privy to before. I can update videos on the website and post announcements about upcoming events and opportunities to meet us on location.

What is the team composition?

At the beginning of the engagement, I sat with Alfred (President), and we carved out a plan. Then he turned me over to his web designers.

How did you come to work with Absolute Marketing Solutions?

I had known about Alfred for a little while, we bumped into each other in social circles. He always let me know that if I needed any help, he was available to me. The opportunity arose, and I decided to engage with Absolute Marketing Solutions.

How much have you invested with them?

I’ve invested between $6,000–$7,000.

What is the status of this engagement?

Our ongoing engagement started in February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our traffic has definitely improved. What’s more, we’ve seen an increase in viewership and interaction. We capture metrics like emails and viewer response, and it’s clear we’re reaching more people. When the website launched, I received great feedback from fans complimenting its look and feel. Alfred is a personable guy and very knowledgeable. They’ve bridged a big gap for me.

How did Absolute Marketing Solutions perform from a project management standpoint?

Project management has been excellent. I’ve never had a problem where I’ve had to call back to follow up on something. Alfred and his team are strong on meeting timelines and deadlines.

What did you find most impressive about them?

I’m big on customer service and coming through and delivering goods. If they tell me they’re going to do something, they do it; and they’re always pleasant about it.

Are there any areas they could improve?

No, nothing comes to mind. They’re doing a great job, and I don’t have any criticism.

Do you have any advice for potential customers?

Be open to listening if they nudge you in a different direction. Be ready to be wowed because their team works hard.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president and managing partner of Laser Locators. We buy, sell, and service ophthalmic lasers all over the world — we do business in over 100 countries. We’ve been in business for 16 years. I run all the daily operations of the company at our headquarters in Tampa, Florida. 

Our business model is we purchase used ophthalmic lasers and we bring it to our facility and refurbish it to the manufacturer’s specifications. Then, we market it and resell it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Absolute Marketing Solutions?

We needed to revamp our website.

SOLUTION

What was the scope of their involvement?

Absolute Marketing Solutions uses WordPress. As far as marketing ideas and designs of logos, photographs, e-blasts, layouts, etc., they usually lay it on us and we chop it up. A part that’s great about working with them is that I don’t have to explain why we want the layout to be a certain way, they already understand it.

Once they create a page or produce an email, we only need to proofread it for clinical content that I don’t expect anybody to know. We can review it, make quick changes, and send. We’re on the same page with a lot of those things — I’ve had issues with other companies in the past with that. 

We’re in the end stretch of a total revamp of our website. It’s not live yet but it’s complete. We’re waiting until the end of the year to launch it. Every two years, we essentially do an overhaul. They help us look at what Google says we should be doing and what the new products coming out are as far as shopping carts and payment options and we make adjustments accordingly. I rely on them for that and always will.

We’ve done multiple projects with his company from website redesign to SEO to branding on social media. They take pictures of our staff during events and put them online. They’ve really helped us with every aspect of our business. 

I’ve chosen not to launch it yet because we’re launching a new service department. We’re going to be selling service contracts and some other things we haven’t done in the past. We’ve got some legal things being done in the background and it’s taking a long time with our lawyers.

What is the team composition?

Alfred (President) has 5–6 people in his office in Tampa that are developers and a lot of people that are behind the scenes, very intelligent but close-to-the-chest coders. He also has coders in Romania that are working all the time. We’ll see emails from them in the middle of the night.

He’s got a really good team and it’s grown over the years. Partially why we also worked really well together is because our company has grown, too. We’ve grown together and it’s a good relationship. 

How did you come to work with Absolute Marketing Solutions?

I don’t remember how we met but it was likely through mutual business contacts. The reason I teamed up with them in 2014 is that we went through a growth spurt and the company that was doing our marketing couldn’t handle it. We were doing business in other countries and they had no clue how to support it. 

Alfred does business in Romania, China, and all over the world so he understood what we needed from a marketing standpoint. We hired them to do a variety of different projects. 

How much have you invested with them?

We spent $30,000 for this project. I have them on retainer for $3,000 per month right now just to do various things like marketing and e-blasts. We’ve paid their company $350,000 over the course of the last six years.

What is the status of this engagement?

We started working together in March 2020 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve done such a very good job with everything we’ve tasked them with. I’m very happy with our results. The reason we worked so well together initially is he knew the issues we were having and they were easily able to identify what needed to be done to change it.

Every time we’ve redone our site with them, we’ve seen more leads. More importantly, we see higher quality leads. We’re a very niche business, so a lead doesn’t necessarily equate to a sale unless it’s a high-quality lead. What we’ve done over the years is really define that recipe to find the high-quality leads in the countries that buy the products that we offer, which has been the best part of the redesigns. 

With every redesign, we always feel it’s more of a state of the art, modern design that’s similar to the times. Our industry is behind when it comes to technology because the FDA approval process takes a lot longer than most things. For us to have something that’s cutting edge, modern, works well on mobile platforms is really important to us. That shows our customers that we’re forever updating our business.

How did Absolute Marketing Solutions perform from a project management standpoint?

There have never been any issues with the deadlines and we don’t have to send reminders. If they can’t meet a deadline, we’re told way ahead of time. Their communication is the most important thing to me.

We meet every three months and get a very professional document that summarizes what has occurred in the past 90 days. It maps that quarter back five years, so we can see the growth or the shrinkage. That’s very helpful and we make changes accordingly and then we move on.

What did you find most impressive about them?

They’re more of a boutique marketing company which is the style I like. We can get a hold of anyone, whether it’s text or email, so it’s relatively informal. It’s an easier form of communication.

I would never hire a really large marketing agency to handle this for me because we have to think outside the box. We’re not a 9-5 business and if we focused on 9-5 business, we’d be dead in the water. We need partners who are the same way and work with the same people. They really know our business and they’ve cared to learn a lot about us over the years. They execute what they learn and they translate that into success.

His niche customer is a growing small business so he can relate. We’ve hired them even for charity work. We really got to know their work ethic since they offered to do volunteer work without getting paid. I see the same consistency of quality throughout regardless if it’s a charitable project or a paid project. It’s been very consistent.

Are there any areas they could improve?

I always like to give some kind of creative feedback but I can’t think of anything for them to improve.

Do you have any advice for potential customers?

See if there’s synergy there in an understanding of each other’s business. Some people would say that doesn’t matter, but I feel the way they engage their customer and communicate means there has to be a willingness to learn. 

A company has to have a willingness to teach their business to Absolute Marketing Solutions. They perform the best when they literally understand. If this was fresh and I was hiring them, I’d sit down first and tell them about the business and have them ask me questions. It’d give me a little more of a feeling as to whether or not they’re a good fit.

BACKGROUND

Please describe your company and your position there.

Marketing & Research Manager at a Facility Maintenance Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Absolute Marketing Solutions?

Our Customer Profiles were maintained in a giant excel sheet converted to .html and we were basically waiting for the links in the sheet to break. We wanted to. move away from excel, with better security features and easier to use for our team. We needed to outsource this project as we do not have web developers on our team.

What were your goals for this project?

We wanted the new Customer Profiles to be:

• Easy for our team to use/increase productivity
• Easy for our team to update
• Individual logins/passwords for each employee to improve security of the information
• Control over which users can update info and who can just view info

SOLUTION

How did you select Absolute Marketing Solutions?

We were working with another firm recommended to us by our IT advisor and it wasn't going as planned. Our PR Firm recommended Absolute Marketing Solutions and after the initial meeting, we were on board with their WordPress site solution.

Describe the project in detail.

After our initial call with the Absolute Marketing Solutions team, they had a proposal and outline of the site ready for us within a week. After approving the proposal the team began on our project right away and within a week we had a working sample of about 5 company profiles to review and make sure everything was working as intended.

he original draft needed very minimal updates and most were errors on our end. The project was completed within a month and was exactly what we discussed in the initial meeting!

What was the team composition?

We worked directly with the President and 1 Developer for our project needs. Both were great at communicating project status and updates with us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new design achieved everything we were looking for. The site is much easier to use and get information from, it's much more secure than our old system and we have control over who can update the information. Updating the profiles is very straight forward and everyone has been super excited about the move over to this new system.

How effective was the workflow between your team and theirs?

The team we worked with was awesome. Very responsive, quick but thorough on any updated/changes requested. We communicated via email and zoom meetings as this was not a very large WP project it was easy to keep everything in email format streamlining the process.

What did you find most impressive about this company?

We had a 30-minute initial call with the President of the company and in less than a week he had a visual representation of EXACTLY what we were looking for and the proposal and quote were in line with our budget and included everything discussed on the call.

We were thrilled that they understood what we were looking for and were able to give us a visual right away that was completely in line with what we were hoping for!

Are there any areas for improvement?

On this project, everything was very smooth and went extremely well and we're looking forward to working with them on our next project!

BACKGROUND

Introduce your business and what you do there.

I'm the CFO of a general practice law firm in Tampa, Fla.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Absolute Mobile Solutions?

I was looking for a marketing partner to help us increase awareness of our company, as well as our market share in our area. 

SOLUTION

What was the scope of their involvement?

Absolute Mobile oversees all of our marketing and advertising efforts, helping us maximize our online presence through SEO, PPC campaigns, and suggestions on ways for us to improve our website. As part of an effort to help us publish more original data and establish ourselves as a reliable resource within our industry, they hired a proof writer to create content. They've also contributed to our social media presence and branding efforts, and are in the process of developing micro sites.

What is the team composition?

In addition to working directly with Alfred (President, Absolute Mobile Solutions), I'm also in touch with a handful of team members overseeing branding and social media exposure, content, and website changes.

How did you come to work with Absolute Mobile Solutions?

Alfred was in a business group with the owner of our firm, and we reached out to him for some feedback. We wanted to keep the ball rolling after that initial conversation, so we kept engaging him until Absolute Mobile eventually became our marketing partner.

How much have you invested with them?

We regularly spend between $36,000–$40,000 annually, so we've probably invested around $150,000 or more over the last few years.

What is the status of this engagement?

We started working together some time in 2014 and the relationship is ongoing. We just met with them a couple weeks ago to start a new campaign, creating additional micro sites.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Absolute Mobile's efforts, our website traffic has significantly increased. People are staying on our site longer and finding us organically for the first time.

How did Absolute Mobile Solutions perform from a project management standpoint?

I'm very pleased with their project management. They provide us with a monthly report, accounting for spend and deliverables. We also go over everything in a monthly meeting and stay in touch through email as needed.

What did you find most impressive about them?

Compared to other vendors I've worked with, our relationship with Absolute Mobile has been much easier. Alfred is a very approachable person and open to suggestions and feedback.

Do you have any advice for potential customers?

Be open to all their suggestions. At first, we had a very set approach, but after we learned to trust their suggestions, their advice started to pay off.

BACKGROUND

Introduce your business and what you do there.

I'm the senior brand and training director for a restaurant group with about 18 locations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Absolute Mobile Solutions?

We started off as a small restaurant group and wanted to make sure our online assets were both appealing and up to date as we started to grow. We were looking for a vendor to oversee the functionality and user-friendliness of our sites.

SOLUTION

What was the scope of their involvement?

Absolute develops websites based on designs our graphic designer provides. They make recommendations on how we can best achieve our goals while maintaining each site. We've divided a lot of the work into phases, so their team can help with various brands. Initially, they helped clean up and modernize our original website. They're now going through each brand site and helping to customize each one.

What is the team composition?

I work with an account manager, a web programmer, and Alfred (President, Absolute Mobile Solutions).

How did you come to work with Absolute Mobile Solutions?

When I stepped into my role, we were already working with Absolute, but I believe they were referred to us by one of our founding partners.

How much have you invested with them?

We've invested between $15,000–$20,000 over the years, including maintenance fees.

What is the status of this engagement?

We've been working with them since early 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're very happy with the aesthetic and functionality changes they've helped make to our websites.

How did Absolute Mobile Solutions perform from a project management standpoint?

They're incredibly responsive to our needs. Whenever I have an issue, they're accessible—they'll even drive over to our offices to help us in-person.

What did you find most impressive about them?

They're efficient, quick, reasonably priced, and a pleasure to work with across the board. They're also personable and responsive, which makes it very easy to collaborate with them.

Are there any areas they could improve?

Although we can be demanding with our requests, I would prefer to see more testing of some of the features they create for our websites to help us work out the kinks before they go live.

Do you have any advice for potential customers?

I don't really have any advice, but I would definitely recommend working with them. They've been a great partner to us and feel like an extended part our company.